O & SCM 205
Questions and Answers
- 1.
"Quality is defined by the customer" is
- A.
An unrealistic definition of quality
- B.
User based definition of quality
- C.
- A Manufacturing based definition of quality
- D.
- A Product based definition of quality
Correct Answer
B. User based definition of qualityExplanation
The statement "Quality is defined by the customer" refers to the idea that the perception of quality is subjective and can vary from person to person. It suggests that the customer's opinion and satisfaction are the ultimate determinants of quality. This aligns with a user-based definition of quality, which emphasizes meeting customer expectations and preferences. In contrast, a manufacturing-based definition would focus on meeting specific standards and specifications, while a product-based definition would prioritize the inherent characteristics and features of a product.Rate this question:
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- 2.
The supply chain concept originated in what discipline?
- A.
marketing
- B.
operations
- C.
logistics
- D.
production
Correct Answer
A. marketingExplanation
The supply chain concept originated in the discipline of marketing. Marketing focuses on understanding and satisfying customer needs and wants, which includes managing the flow of goods and services from suppliers to consumers. The concept of supply chain management emerged as a way to effectively coordinate and optimize the various activities involved in delivering products to customers. By understanding customer demand and coordinating activities such as sourcing, production, and distribution, marketing plays a crucial role in developing and managing supply chains.Rate this question:
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- 3.
Zero defects in manufacturing are:
- A.
is a relevant goal only in electronic assembly
- B.
is readily achievable
- C.
is the goal of TQM -
- D.
is an unobtainable and misleading idea
Correct Answer
C. is the goal of TQM -Explanation
The correct answer is "is the goal of TQM." This means that zero defects in manufacturing is the objective of Total Quality Management (TQM). TQM aims to improve quality and eliminate defects in all aspects of the manufacturing process. This answer suggests that zero defects is a desired outcome and a key focus of TQM implementation.Rate this question:
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- 4.
A ____________ encompasses all activities associated with the flow and transformation of goods from the raw material stage, through to the end-user, as well as the associated information flows.
- A.
production line
- B.
warehouse
- C.
marketing channel -
- D.
supply chain
Correct Answer
D. supply chainExplanation
A supply chain encompasses all activities associated with the flow and transformation of goods from the raw material stage, through to the end-user, as well as the associated information flows. This includes activities such as sourcing raw materials, manufacturing, transportation, warehousing, and distribution. A production line refers specifically to the process of manufacturing goods, a warehouse is a facility used for storing goods, and a marketing channel refers to the various methods used to reach customers. Therefore, the term that best encompasses all the mentioned activities is supply chain.Rate this question:
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- 5.
Which one of the following best represents a pure good?
- A.
Soap
- B.
Fast food
- C.
Attending a play
- D.
Vehicle repair
Correct Answer
A. SoapExplanation
Soap is considered a pure good because it is a product that provides a direct benefit to consumers without any negative consequences. It is a necessary item for personal hygiene and cleanliness, and it does not cause harm to the environment or to individuals when used properly. Soap is also a basic necessity that is widely used and accessible to most people. Therefore, it can be seen as a pure good that serves a practical purpose and brings positive value to people's lives.Rate this question:
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- 6.
Lean production involves:
- A.
Elimination of cost only
- B.
Improvement of quality only
- C.
Improvement of speed only
- D.
Elimination of all types of waste
Correct Answer
B. Improvement of quality onlyExplanation
Lean production involves the improvement of quality only. Lean production is a systematic approach to eliminating waste and improving efficiency in the production process. It focuses on reducing defects, errors, and inconsistencies in order to deliver high-quality products or services to customers. By continuously improving quality, lean production aims to increase customer satisfaction, reduce costs, and enhance overall productivity.Rate this question:
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- 7.
"Kaizen" is a Japanese term meaning:
- A.
Continuous Improvement
- B.
a foolproof mechanism
- C.
Just in time (JIT)
- D.
a fishbone diagram
Correct Answer
A. Continuous ImprovementExplanation
"Kaizen" is a Japanese term that refers to the concept of continuous improvement. It emphasizes the idea of making small, incremental changes in order to improve efficiency, quality, and productivity. This approach encourages individuals and organizations to constantly evaluate and refine their processes, products, and services to achieve better results over time. By focusing on continuous improvement, businesses can adapt to changes, identify and solve problems, and enhance overall performance.Rate this question:
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- 8.
Among the tools of TQM, the tool ordinarily used to aid in understanding the sequence of events through which a product travels is a:
- A.
Pareto chart
- B.
Flow chart -
- C.
check sheet
- D.
a fishbone diagram
Correct Answer
B. Flow chart -Explanation
A flow chart is a visual representation of the sequence of events or steps involved in a process. It helps in understanding the flow of activities and the order in which they occur. By using a flow chart, one can easily identify any bottlenecks or areas of improvement in the process. In the context of TQM (Total Quality Management), a flow chart can be used to analyze the journey of a product from its creation to delivery, allowing for a better understanding of the overall process and identifying opportunities for improvement.Rate this question:
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- 9.
Which came last in the development of manufacturing techniques?
- A.
Lean production
- B.
Mass production -
- C.
Division of labor.
- D.
Craft production.
Correct Answer
C. Division of labor.Explanation
Division of labor came last in the development of manufacturing techniques. Craft production was the earliest form of manufacturing, where skilled artisans would create products from start to finish. Mass production was the next development, where standardized processes and assembly lines were used to produce large quantities of goods. Lean production came after mass production, focusing on reducing waste and increasing efficiency in manufacturing processes. Division of labor is the most recent development, where tasks are divided among workers to specialize in specific areas, further increasing efficiency and productivity.Rate this question:
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- 10.
Which of the following is not true about a lean production system? , recent consumer sur!ey conducted for a car dealership indicates that* (hen "uyinga car* customers are primarily concerned (ith the salesperson;s a"ility to e/plain thecar;s features* the salesperson;s friendliness* and the dealer;s honesty Thedealership should "e especially concerned (ith (hich dimensions of ser!ice &uality, (or.er operates a shear press She notices that the metal sheets she is cuttingha!e curled edges Who should get the first $shot$ at sol!ing the pro"lem, (or.er operates a shear press She notices that the metal sheets she is cuttingha!e curled edges Who should get the first $shot$ at sol!ing the pro"lem, (or.er operates a shear press She notices that the metal sheets she is cuttingha!e curled edges Who should get the first $shot$ at sol!ing the pro"lem
- A.
It puts emphasis on quality, flexibility, and time reduction
- B.
It puts emphasis on reducing a company's labor force.
- C.
It is involved in maintaining and improving the system with lower amounts of inventory
- D.
It relies on buffers against unforeseen occurrences.
Correct Answer
A. It puts empHasis on quality, flexibility, and time reductionExplanation
A lean production system puts emphasis on quality, flexibility, and time reduction. This means that the system focuses on producing high-quality products, adapting to changes in demand and market conditions, and reducing the time it takes to deliver products to customers. By prioritizing these factors, the lean production system aims to eliminate waste, improve efficiency, and increase customer satisfaction.Rate this question:
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- 11.
The inputs to a transformation process include all of the following except , recent consumer sur!ey conducted for a car dealership indicates that* (hen "uyinga car* customers are primarily concerned (ith the salesperson;s a"ility to e/plain thecar;s features* the salesperson;s friendliness* and the dealer;s honesty Thedealership should "e especially concerned (ith (hich dimensions of ser!ice &uality, (or.er operates a shear press She notices that the metal sheets she is cuttingha!e curled edges Who should get the first $shot$ at sol!ing the pro"lem, (or.er operates a shear press She notices that the metal sheets she is cuttingha!e curled edges Who should get the first $shot$ at sol!ing the pro"lem, (or.er operates a shear press She notices that the metal sheets she is cuttingha!e curled edges Who should get the first $shot$ at sol!ing the pro"lem
- A.
Material
- B.
People
- C.
Information
- D.
Assembly
Correct Answer
D. AssemblyExplanation
The inputs to a transformation process include material, people, and information. Assembly is not mentioned as one of the inputs.Rate this question:
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- 12.
When suppliers, distributors, and customers partner with each other to improve the performance of the entire system, they are participating in a ________ , recent consumer sur!ey conducted for a car dealership indicates that* (hen "uyinga car* customers are primarily concerned (ith the salesperson;s a"ility to e/plain thecar;s features* the salesperson;s friendliness* and the dealer;s honesty Thedealership should "e especially concerned (ith (hich dimensions of ser!ice &uality, (or.er operates a shear press She notices that the metal sheets she is cuttingha!e curled edges Who should get the first $shot$ at sol!ing the pro"lem, (or.er operates a shear press She notices that the metal sheets she is cuttingha!e curled edges Who should get the first $shot$ at sol!ing the pro"lem, (or.er operates a shear press She notices that the metal sheets she is cuttingha!e curled edges Who should get the first $shot$ at sol!ing the pro"lem
- A.
Channel Of Distribution
- B.
Value Delivery Network
- C.
Supply Chain
- D.
Supply And Demand Chain
Correct Answer
A. Channel Of Distribution -
- 13.
Raw materials and specialised services procured are converted into useful service offerings and finally distributed to customers in following Industry, recent consumer sur!ey conducted for a car dealership indicates that* (hen "uyinga car* customers are primarily concerned (ith the salesperson;s a"ility to e/plain thecar;s features* the salesperson;s friendliness* and the dealer;s honesty Thedealership should "e especially concerned (ith (hich dimensions of ser!ice &uality, (or.er operates a shear press She notices that the metal sheets she is cuttingha!e curled edges Who should get the first $shot$ at sol!ing the pro"lem, (or.er operates a shear press She notices that the metal sheets she is cuttingha!e curled edges Who should get the first $shot$ at sol!ing the pro"lem, (or.er operates a shear press She notices that the metal sheets she is cuttingha!e curled edges Who should get the first $shot$ at sol!ing the pro"lem
- A.
Refinery
- B.
Sugar
- C.
Cement
- D.
Hotel
Correct Answer
D. Hotel -
- 14.
In a SC,Material flows in one direction while _________from in both direction, recent consumer sur!ey conducted for a car dealership indicates that* (hen "uyinga car* customers are primarily concerned (ith the salesperson;s a"ility to e/plain thecar;s features* the salesperson;s friendliness* and the dealer;s honesty Thedealership should "e especially concerned (ith (hich dimensions of ser!ice &uality, (or.er operates a shear press She notices that the metal sheets she is cuttingha!e curled edges Who should get the first $shot$ at sol!ing the pro"lem, (or.er operates a shear press She notices that the metal sheets she is cuttingha!e curled edges Who should get the first $shot$ at sol!ing the pro"lem, (or.er operates a shear press She notices that the metal sheets she is cuttingha!e curled edges Who should get the first $shot$ at sol!ing the pro"lem
- A.
Process
- B.
Product
- C.
Information
- D.
W.I.P.
Correct Answer
C. InformationExplanation
The correct answer is "Information". In a supply chain, material flows in one direction while information flows in both directions. The recent consumer survey conducted for a car dealership indicates that customers are primarily concerned with the salesperson's ability to explain the car's features, the salesperson's friendliness, and the dealer's honesty. Therefore, the dealership should be especially concerned with the dimensions of service quality related to information, such as the salesperson's ability to provide accurate and helpful information about the car.Rate this question:
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- 15.
The amount of inventory kept at each stock point in a warehouse network is usually based on: , recent consumer sur!ey conducted for a car dealership indicates that* (hen "uyinga car* customers are primarily concerned (ith the salesperson;s a"ility to e/plain thecar;s features* the salesperson;s friendliness* and the dealer;s honesty Thedealership should "e especially concerned (ith (hich dimensions of ser!ice &uality, (or.er operates a shear press She notices that the metal sheets she is cuttingha!e curled edges Who should get the first $shot$ at sol!ing the pro"lem, (or.er operates a shear press She notices that the metal sheets she is cuttingha!e curled edges Who should get the first $shot$ at sol!ing the pro"lem, (or.er operates a shear press She notices that the metal sheets she is cuttingha!e curled edges Who should get the first $shot$ at sol!ing the pro"lem
- A.
Tradeoffs between warehousing, inventory, and transportation costs
- B.
Constant demand
- C.
Minimizing transportation costs
- D.
Product pricing strategy
Correct Answer
A. Tradeoffs between warehousing, inventory, and transportation costs -
- 16.
The supply chain management philosophy emerged in which decade? , recent consumer sur!ey conducted for a car dealership indicates that* (hen "uyinga car* customers are primarily concerned (ith the salesperson;s a"ility to e/plain thecar;s features* the salesperson;s friendliness* and the dealer;s honesty Thedealership should "e especially concerned (ith (hich dimensions of ser!ice &uality, (or.er operates a shear press She notices that the metal sheets she is cuttingha!e curled edges Who should get the first $shot$ at sol!ing the pro"lem, (or.er operates a shear press She notices that the metal sheets she is cuttingha!e curled edges Who should get the first $shot$ at sol!ing the pro"lem, (or.er operates a shear press She notices that the metal sheets she is cuttingha!e curled edges Who should get the first $shot$ at sol!ing the pro"lem
- A.
1960s
- B.
1970s
- C.
1980s
- D.
1990s
Correct Answer
D. 1990s -
- 17.
What term describes a vertical expansion of job duties in order to give the worker more responsibility? , recent consumer sur!ey conducted for a car dealership indicates that* (hen "uyinga car* customers are primarily concerned (ith the salesperson;s a"ility to e/plain thecar;s features* the salesperson;s friendliness* and the dealer;s honesty Thedealership should "e especially concerned (ith (hich dimensions of ser!ice &uality, (or.er operates a shear press She notices that the metal sheets she is cuttingha!e curled edges Who should get the first $shot$ at sol!ing the pro"lem, (or.er operates a shear press She notices that the metal sheets she is cuttingha!e curled edges Who should get the first $shot$ at sol!ing the pro"lem, (or.er operates a shear press She notices that the metal sheets she is cuttingha!e curled edges Who should get the first $shot$ at sol!ing the pro"lem
- A.
Job enlargement
- B.
Job rotation
- C.
Job enrichment
- D.
Job design
Correct Answer
C. Job enrichmentExplanation
Job enrichment is the term that describes a vertical expansion of job duties in order to give the worker more responsibility. This means that the worker is given additional tasks and responsibilities that are at a higher level of complexity and challenge, allowing them to grow and develop in their role. Job enlargement refers to adding more tasks of the same level of complexity, job rotation refers to rotating workers between different tasks or positions, and job design refers to the overall structure and organization of a job.Rate this question:
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Current Version
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Mar 21, 2023Quiz Edited by
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Mar 23, 2017Quiz Created by
Chetanpanse
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