1.
Outlook is a desktop calendar system that helps you organize information, communicate with others, and manage your time efficiently.
Correct Answer
B. F
Explanation
Outlook is not a desktop calendar system. While it does have a calendar feature, Outlook is actually a comprehensive personal information manager that includes email, contacts, tasks, and more. It is designed to help users organize and manage their information and communication in a centralized platform.
2.
The Navigation Pane gives you access to all parts of Outlook.
Correct Answer
A. T
Explanation
The explanation for the given correct answer is that the Navigation Pane in Outlook allows users to easily access all parts of the application. It provides a convenient and organized way to navigate through different features and sections, such as email, calendar, contacts, and tasks. By using the Navigation Pane, users can quickly switch between different areas of Outlook without the need to search for specific options or menus. This feature enhances productivity and efficiency by providing easy access to all parts of Outlook.
3.
The Notes Navigation Pane option keeps track of anything you need to remember.
Correct Answer
A. T
Explanation
The Notes Navigation Pane option is a feature that allows users to easily navigate and access their notes. It helps users keep track of important information, reminders, and anything they need to remember. By selecting this option, users can quickly find and review their notes, ensuring that they don't forget any important details.
4.
The Insert tab contains advanced options for customizing contact information.
Correct Answer
B. F
Explanation
The statement is false. The Insert tab in a program, such as Microsoft Word or Excel, typically contains options for inserting various objects, such as tables, pictures, shapes, or charts. It does not specifically contain advanced options for customizing contact information.
5.
The Contacts list option called By Company groups contacts according to country or region.
Correct Answer
B. F
Explanation
The Contacts list option called By Company does not group contacts according to country or region.
6.
To preview a Contacts list before printing, click File on the menu bar, and then click Print Preview.
Correct Answer
A. T
Explanation
To preview a Contacts list before printing, you need to click on the "File" option in the menu bar and then select "Print Preview". This will allow you to see how the Contacts list will appear when printed, giving you the opportunity to make any necessary adjustments or corrections before actually printing it.
7.
The book mentions that spam, electronic junk mail, is estimated to be more than 50 percent of all e-mail.
Correct Answer(s)
A. T
B. F
Explanation
The statement is partially true and partially false. The book mentions that spam, electronic junk mail, is estimated to be more than 50 percent of all e-mail. However, it does not specify whether this estimation is accurate or not. Therefore, the statement is true in terms of the book mentioning it, but its accuracy is uncertain.
8.
If you fill in someone's name in the Cc box, that person's name will not be visible to the other recipients when they open the message.
Correct Answer
B. F
Explanation
The statement is false. If you fill in someone's name in the Cc box, that person's name will be visible to the other recipients when they open the message. The Cc field stands for "carbon copy" and is used to send a copy of the email to additional recipients. The names of all the recipients in the Cc field are visible to everyone who receives the email.
9.
Outlook creates Address Book information automatically when you add a new contact with an e-mail address to your Contacts list.
Correct Answer
A. T
Explanation
When you add a new contact with an email address to your Contacts list in Outlook, the software automatically creates Address Book information. This means that the contact's email address will be added to the Address Book, allowing you to easily access and use it when sending emails or composing messages. This feature saves you time and effort as you don't have to manually add the contact's email address to the Address Book separately.
10.
You can use a distribution list to send an e-mail message to everyone within a group.
Correct Answer
A. T
Explanation
A distribution list is a feature in email systems that allows users to create a group or list of email addresses. By using a distribution list, a user can send an email message to all the members of that group at once, instead of individually selecting each recipient. Therefore, it is true that a distribution list can be used to send an email message to everyone within a group.
11.
Outlook is a desktop ___ manager that helps you organize information, communicate with others, and manage your time efficiently.
Correct Answer
D. Information
Explanation
Outlook is a desktop manager that helps you organize information, communicate with others, and manage your time efficiently. This implies that Outlook is not just an e-mail manager, but also includes features like a calendar and a to-do list. It is a comprehensive tool for managing various types of information and tasks.
12.
You can grab information from an e-mail message and add it to Outlook Contacts by ___ the ssender's e-mail address on the From line.
Correct Answer
D. Right-clicking
Explanation
To add information from an email message to Outlook Contacts, you can right-click on the sender's email address on the From line. This action will likely display a context menu with options to add the sender's information to your contacts.
13.
The default view for the Contacts list is the ___ view.
Correct Answer
B. Address Cards
Explanation
The default view for the Contacts list is the Address Cards view. This view displays the contacts' names and addresses in a concise format, making it easy to quickly scan and find the desired contact information. It provides a clear and organized layout, allowing users to efficiently manage their contacts.
14.
E-mail can be sent from many devices including _____.
Correct Answer
D. All of the above
Explanation
E-mails can be sent from various devices, including computers, pocket PCs, and smartphones such as Blackberries. Therefore, the correct answer is "all of the above" as it encompasses all the mentioned devices.
15.
You can Search Folders to view e-mail messages matching specific criteria, such as containing ___.
Correct Answer
B. Keywords
Explanation
In order to view e-mail messages that contain specific criteria, such as certain words or phrases, you can search folders using keywords. This allows you to filter and find messages that are relevant to your search query.
16.
To open an e-mail message, double-click the ___ in the Inbox.
Correct Answer
A. Message
Explanation
To open an e-mail message, you need to double-click on the message itself in the Inbox. Double-clicking on the message will open it and allow you to read its contents. The other options listed (tab, Ribbon, mailbox icon) are not relevant to opening an e-mail message.
17.
If you want to send e-mail messages to the same group of people several times, you can save time by creating a ___.
Correct Answer
A. Distribution list
Explanation
A distribution list is a feature in email software that allows you to create a list of multiple email addresses. By using a distribution list, you can easily send email messages to the same group of people without having to manually enter each email address every time. This saves time and effort, making it a convenient option for sending repeated emails to a specific group of recipients.
18.
You can create a ___ to add to the end of your messages, which adds a professional or unique look and feel to your messages.
Correct Answer
A. Signature
Explanation
A signature is a commonly used feature in email or messaging platforms that allows users to add a personalized touch to their messages. It typically includes the sender's name, contact information, and sometimes a professional title or a quote. By adding a signature to the end of messages, it enhances the overall appearance and gives a more professional or unique look and feel to the communication.
19.
The process of orgnaizing, storing, and saving old documents is called ___.
Correct Answer
A. Archiving
Explanation
Archiving refers to the process of organizing, storing, and saving old documents. It involves categorizing and storing documents in a systematic manner to ensure easy retrieval and long-term preservation. This process is essential for maintaining records, historical documents, and other important information in a secure and organized manner. Scrapping, keeping, and warehousing do not accurately describe the process of organizing and storing old documents.
20.
By default, Outlook searches ___ for the keywords you are searching on.
Correct Answer
D. All folders
Explanation
Outlook, by default, searches all folders for the keywords you are searching on. This means that when you perform a search in Outlook, it will look for the specified keywords in all of your folders, including the Inbox, sent items, and any other folders you have created. This allows you to easily find emails or other items that match your search criteria, regardless of the folder they are in.
21.
You can modify the basic formatting features of your message. On the Ribbon, in the ___ group, click the attribute you want to change.
Correct Answer
C. Basic Text
Explanation
The question is asking where to find the attribute you want to change on the Ribbon. The options given are "Proofing", "Basic Text", and "Names". Out of these options, "Basic Text" is the correct answer as it refers to the basic formatting features of the message. This option allows you to modify the basic text attributes such as font style, size, color, and alignment.
22.
To add the Bcc field to a message window, on the Ribbon, click the ___ tab, and then in the Fields group, click the Show Bcc button.
Correct Answer
A. Options
Explanation
The correct answer is Options. To add the Bcc field to a message window, you need to click on the Options tab on the Ribbon. In the Fields group, you will find the Show Bcc button, which when clicked, will display the Bcc field in the message window.
23.
E-mail addresses are composed of a user name, then the @ symbol, your domain name and a(n) ___ at the very end.
Correct Answer
A. Extension such as .gov
Explanation
An e-mail address is composed of a user name, followed by the "@" symbol, then the domain name, and finally an extension such as .gov. The extension indicates the type of organization or entity associated with the e-mail address. In this case, .gov is a commonly used extension for government entities.
24.
FIGURE 1-1
Outlook Case 1-1
Seth is learning how to use the Address Book in Outlook. Please answer the following question using Figure 1-1 (above) as a reference. In order to get the Select Names Window shown above, Sethe first clicked the New Mail Message, followed by the ___.
Correct Answer
A. To box
25.
Outlook Case 1-2Selena has made it her goal to become more familiar with the Ribbon at the top of the Contact Window. The Ribbon is organized into four tabs whe she is now exploring.To modify the font layout and style attributes of the contact information, Selena will choose the _____ tab.
Correct Answer
A. Format Text
Explanation
Selena wants to modify the font layout and style attributes of the contact information. In order to do this, she needs to choose the "Format Text" tab. This tab is specifically designed for formatting the text and allows users to change the font, size, color, and other attributes of the text in the Contact Window. The other tabs, such as "Insert," "Developer," and "Contact," do not provide the necessary options for modifying the font layout and style attributes.