Establish And Maintain Effective Working Relationships

1.

Which of the following describes your 'Internal Customers'?

A.

Mangement
B.

Colleagues
C.

Management, Colleagues and Customers
D.

Management, Colleagues and Suppliers

Correct Answer
D. Management, Colleagues and Suppliers

Explanation
Internal customers refer to individuals or departments within an organization that rely on the products, services, or information provided by other individuals or departments within the same organization. In this case, the correct answer is "Management, Colleagues, and Suppliers," as all three groups play a crucial role in supporting and serving each other within the organization. Management provides guidance and resources, colleagues collaborate and assist each other, and suppliers provide necessary materials or services to ensure smooth operations.

Rate this question:

2.

In your workplace you should view interruptions as

A.

Nuisances
B.

Opportunities
C.

Distractions

Correct Answer
B. Opportunities

Explanation
In the workplace, viewing interruptions as opportunities can be a positive mindset to adopt. Instead of perceiving interruptions as nuisances or distractions, seeing them as opportunities allows individuals to be open to new ideas, collaborations, and learning experiences. Embracing interruptions can lead to innovative solutions, improved efficiency, and enhanced teamwork. It encourages individuals to be adaptable, flexible, and proactive in addressing unexpected situations. By considering interruptions as opportunities, employees can approach their work with a growth mindset and make the most out of unexpected changes or interruptions that may arise.

Rate this question:

3.

To give great feedback you must be:

A.

Honest
B.

Sensitive and Honest
C.

Threatening

Correct Answer
B. Sensitive and Honest

Explanation
To give great feedback, it is important to be sensitive and honest. Being sensitive means considering the feelings and emotions of the person receiving the feedback, and delivering it in a respectful and empathetic manner. This helps to ensure that the feedback is well-received and understood. On the other hand, being honest is crucial for providing accurate and constructive feedback. It involves giving specific examples and highlighting both strengths and areas for improvement. Combining sensitivity and honesty creates a balanced approach that fosters growth and development in the individual receiving the feedback.

Rate this question:

4.

Which of the following are considered communication barriers

A.

Language differences, distractions, emotions
B.

Listening, distractions, culture
C.

Environment, language, emotions

Correct Answer
A. Language differences, distractions, emotions

Explanation
Language differences, distractions, and emotions are considered communication barriers because they can hinder effective communication between individuals. Language differences can lead to misunderstandings and misinterpretations, making it difficult for people to understand each other. Distractions, such as noise or interruptions, can divert attention and prevent the message from being fully received or understood. Emotions can also act as barriers, as strong emotions can cloud judgment and impair effective communication. Overall, these factors can create obstacles in the communication process and make it challenging for individuals to convey their thoughts and ideas accurately.

Rate this question:

5.

Which of the following are considered common conflict styles

A.

Angry, avoiding, passive, assertive
B.

Competing, aggressive, collaborating, competing
C.

Accommodating, avoiding, collaborating, competing, compromising

Correct Answer
C. Accommodating, avoiding, collaborating, competing, compromising

Explanation
The correct answer includes conflict styles that are commonly recognized and studied in the field of conflict resolution. These styles reflect different approaches individuals may take when faced with conflict situations. "Accommodating" refers to a style where one person prioritizes the needs of others over their own. "Avoiding" refers to a style where individuals try to avoid or ignore the conflict altogether. "Collaborating" refers to a style where individuals work together to find a mutually beneficial solution. "Competing" refers to a style where individuals assert their own needs and interests above others. "Compromising" refers to a style where individuals seek a middle ground solution that partially satisfies all parties involved.

Rate this question:

6.

Some techniques for reducing possible conflicts are:

A.

Apologise and show empathy
B.

Be Assertive - stand your ground
C.

BE honest and say NO - it can't be done

Correct Answer
A. Apologise and show empathy

Explanation
Apologizing and showing empathy can help reduce conflicts because it demonstrates understanding and acknowledgment of the other person's feelings or concerns. By apologizing, it shows that you recognize any mistakes or misunderstandings that may have contributed to the conflict. Showing empathy, on the other hand, allows you to put yourself in the other person's shoes and understand their perspective, which can help de-escalate the situation and foster better communication. Overall, apologizing and showing empathy can help create a more positive and understanding environment, reducing the likelihood of conflicts.

Rate this question:

7.

KPI is the acronym for:

A.

Key players indicators
B.

Key personnel in industry
C.

Key performance indicators

Correct Answer
C. Key performance indicators

Explanation
KPI stands for Key Performance Indicators. These indicators are measurable values that help organizations track and evaluate their progress towards achieving their goals and objectives. KPIs provide insights into the performance and effectiveness of different aspects of an organization, allowing them to make informed decisions and take appropriate actions to improve performance. Therefore, the correct answer is "Key performance indicators".

Rate this question: