San Tech Final Exam

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Quizzes Created: 2 | Total Attempts: 1,596
| Attempts: 155
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  • 1/60 Questions

    A customer who has ADT PULSE can receive a text or email notification if their alarm is set off.

    • True
    • False
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About This Quiz

The SAN Tech Final Exam assesses knowledge in security systems, focusing on installation standards, communication skills, and customer interactions. It covers technical requirements, like ADT standards, and soft skills, crucial for professionals in the security industry.

San Tech Final Exam - Quiz

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  • 2. 

    ADT monitors for the following services:

    • Police

    • Fire

    • Medical

    • All of the above

    Correct Answer
    A. All of the above
    Explanation
    The ADT system monitors for all of the mentioned services, including police, fire, and medical services. This means that if any emergency or alarm is triggered in any of these areas, the ADT system will promptly alert the appropriate authorities or emergency services. By monitoring all of these services, the ADT system ensures comprehensive security and protection for the users.

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  • 3. 

    Which of the following are buying signals:

    • What is the best way to secure this window?

    • How much is it for another motion detector?

    • Where is the best place to put the panel?

    • All of the above

    Correct Answer
    A. All of the above
    Explanation
    The given question presents three statements that can be considered as buying signals. The first statement, "What is the best way to secure this window?" indicates that the person is interested in securing their window, suggesting a potential purchase. The second statement, "How much is it for another motion detector?" implies that the person is considering purchasing an additional motion detector. The third statement, "Where is the best place to put the panel?" suggests that the person is interested in purchasing a panel and wants to know the optimal location for it. Therefore, all three statements can be considered buying signals.

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  • 4. 

    ADT Standards require that control panel be mounted a minimum of ____ feet from incoming gas line?

    • 3

    • 5

    • 10

    • 12

    Correct Answer
    A. 10
    Explanation
    ADT Standards require that the control panel be mounted a minimum of 10 feet from the incoming gas line. This distance is necessary to ensure the safety of the control panel and prevent any potential hazards that may arise from the proximity to the gas line. By maintaining this distance, the control panel is kept at a safe distance from any potential gas leaks or accidents, reducing the risk of damage or harm.

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  • 5. 

    What percentage of face to face communication is impacted by body language?

    • 38%

    • 64%

    • 55%

    • 7%

    Correct Answer
    A. 55%
    Explanation
    Body language plays a significant role in face-to-face communication, as it includes nonverbal cues such as facial expressions, gestures, and posture. These nonverbal cues can convey emotions, attitudes, and intentions, often complementing or contradicting the spoken words. Research suggests that approximately 55% of face-to-face communication is impacted by body language. This means that more than half of the message we convey or interpret in face-to-face interactions is influenced by nonverbal cues, highlighting the importance of paying attention to body language in effective communication.

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  • 6. 

    People buy from people they________ and ___________?

    • Like and respect

    • Resemble and admire

    • Attract and gravitate

    • Like and trust

    Correct Answer
    A. Like and trust
    Explanation
    When people buy from someone, they are more likely to do so if they like and trust that person. Liking someone implies having a positive feeling towards them, finding them pleasant or agreeable. Trust, on the other hand, is the belief that the person is reliable, honest, and capable of delivering on their promises. These two factors are crucial in building a strong customer relationship and influencing their decision to make a purchase. Resembling and admiring someone, attracting and gravitating towards them may have some influence, but the combination of liking and trusting is more significant in the context of buying behavior.

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  • 7. 

    The Personal guarantee and release form is used in what situation:

    • Required for all Installations

    • Only used when customer is using flex pay

    • Only used for commercial accounts

    • Only used when customer signs up for Pulse

    Correct Answer
    A. Only used for commercial accounts
    Explanation
    The Personal guarantee and release form is specifically used for commercial accounts. This form is not required for all installations, only for commercial customers. It is also not related to the customer's payment method or signing up for a specific service like Pulse. Instead, it is a form that commercial account holders need to fill out to provide a personal guarantee and release of liability.

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  • 8. 

    Programming a duress code is required when?

    • Only When you are installing a GSM as primary communication

    • Required for all installations

    • Only when it is a single person household

    • When there are no pets within the home

    Correct Answer
    A. Required for all installations
    Explanation
    Programming a duress code is required for all installations because a duress code is a special code that can be used to send a silent distress signal to the security monitoring station. It is used in emergency situations where the user is unable to openly call for help, such as during a home invasion or hostage situation. Therefore, it is necessary to have a duress code programmed in all installations to ensure the safety and security of the occupants.

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  • 9. 

    In order for a customer to qualify for flex pay they must:

    • Have a purchase of $500 or more(pre-tax)

    • Credit rating must be a grade B or higher

    • Must use a major credit card for automatic payments

    • All of the above

    Correct Answer
    A. All of the above
    Explanation
    To qualify for flex pay, a customer must meet all of the given criteria. They must have a purchase of $500 or more (pre-tax), their credit rating must be a grade B or higher, and they must use a major credit card for automatic payments. Therefore, the correct answer is "All of the above."

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  • 10. 

    The installer code must be changed to the last 4 digits of the customers final account number.

    • True

    • False

    Correct Answer
    A. True
    Explanation
    The installer code, which is used to set up and program a security system, needs to be changed to the last 4 digits of the customer's final account number. This ensures that the installer code is unique and personalized for each customer, enhancing the security of the system.

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  • 11. 

    During component 3 (solidifying the sale) The purpose of briefly explaining functions of the customers free system is to explain how much better the shock is compared to the D/W contact

    • True

    • False

    Correct Answer
    A. False
    Explanation
    The purpose of briefly explaining functions of the customer's free system during component 3 is not to explain how much better the shock is compared to the D/W contact.

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  • 12. 

    Removing shoes or placing booties on is only required if the customer requests it.

    • True

    • False

    Correct Answer
    A. False
    Explanation
    The statement contradicts the general practice in most establishments where removing shoes or wearing booties is required for hygiene purposes. It is not solely based on customer requests, but rather a standard procedure to maintain cleanliness and prevent the transfer of dirt and germs from outside. Therefore, the correct answer is False.

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  • 13. 

    The confirmation calls are an opportunity to make sure that the free system that they are receiving is compatible with their home.

    • True

    • False

    Correct Answer
    A. False
    Explanation
    Confirmation calls are not an opportunity to ensure compatibility of the free system with the recipient's home. The purpose of confirmation calls is to verify the accuracy of information provided by the recipient and to confirm their agreement to receive the free system. Compatibility checks are typically done during the installation process, not during confirmation calls. Therefore, the statement is false.

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  • 14. 

    SAN technicians are authorized to reduce the customer's Monthly Monitoring Rate only when the installation is potentially lost.

    • True

    • False

    Correct Answer
    A. False
    Explanation
    SAN technicians are not authorized to reduce the customer's Monthly Monitoring Rate only when the installation is potentially lost. The statement implies that reducing the rate is only allowed in such cases, but this is not true. SAN technicians may have the authority to reduce the rate for various reasons, such as customer satisfaction, special promotions, or resolving technical issues. Therefore, the correct answer is false.

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  • 15. 

    The acronym TRC stands for Transition, Reply and Close.

    • True

    • False

    Correct Answer
    A. False
    Explanation
    The statement is false because the acronym TRC does not stand for Transition, Reply, and Close. The correct answer is not provided, so it is not possible to determine the actual meaning of the acronym TRC.

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  • 16. 

    Technicians are authorized to discount equipment up to 15% without manager approval.

    • True

    • False

    Correct Answer
    A. False
    Explanation
    Technicians are not authorized to discount equipment up to 15% without manager approval.

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  • 17. 

    As a general rule, a regular D/W contact goes on the movable object and the magnet goes on the frame.

    • True

    • False

    Correct Answer
    A. False
    Explanation
    The given statement suggests that in a regular D/W (dry/wet) contact, the movable object should have the contact, and the magnet should be on the frame. However, this statement is incorrect. In a regular D/W contact, the magnet is placed on the movable object, and the contact is on the frame. This allows for a secure connection between the two objects when they come into contact.

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  • 18. 

    When an alarm system is in "Stay Mode" it bypasses the motion detector while all other components are active.

    • True

    • False

    Correct Answer
    A. True
    Explanation
    In "Stay Mode" of an alarm system, the motion detector is bypassed while all other components remain active. This means that even if someone is moving inside the premises, the alarm will not be triggered. This mode is typically used when people are staying inside the house or building but still want the other components of the alarm system, such as door/window sensors, to be active. Therefore, the statement is true.

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  • 19. 

    SAN technicians are required to leave the installer manual and installer code with the customer:

    • True

    • False

    Correct Answer
    A. False
    Explanation
    SAN technicians are not required to leave the installer manual and installer code with the customer. This is because the installer manual and code contain sensitive information that should only be accessible to authorized personnel. Leaving them with the customer could pose a security risk and potentially compromise the system.

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  • 20. 

    A customer's objection could very well be a request for more information and could be an opportunity.

    • True

    • False

    Correct Answer
    A. True
    Explanation
    When a customer raises an objection, it may indicate that they are interested in the product or service but need more information to make a decision. By addressing their concerns and providing additional details, the salesperson can turn the objection into an opportunity to educate the customer and potentially close the sale. Therefore, the statement is true as objections can be seen as chances to provide more information and potentially convert the customer.

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  • 21. 

    In accordance with ADT installation standards the RJ31 should be placed in the wall behind the panel to keep it out of sight and out of reach of the customer.

    • True

    • False

    Correct Answer
    A. False
    Explanation
    According to ADT installation standards, the RJ31 should not be placed in the wall behind the panel. The correct placement is not specified in the given information.

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  • 22. 

    Attics and Garages are the preferred location for installing smoke/ heat detectors and CO detectors.

    • True

    • False

    Correct Answer
    A. False
    Explanation
    False. Attics and garages are not the preferred locations for installing smoke/heat detectors and CO detectors. These areas often have extreme temperatures, dust, and fumes that can interfere with the proper functioning of the detectors. It is recommended to install smoke/heat detectors in each bedroom, outside each sleeping area, and on every level of the home. CO detectors should be installed near sleeping areas and on every level of the home as well.

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  • 23. 

    During component 2 (the arrival) technicians should bring all of the following items to the door with the exception of what?

    • Tablet and note taking material

    • Additional Protection Equipment

    • All equipment that was included in the sales order

    • ADT lawn sign

    Correct Answer
    A. Additional Protection Equipment
    Explanation
    During component 2 (the arrival), technicians should bring all the equipment that was included in the sales order, tablet and note-taking material, and the ADT lawn sign to the door. However, they should not bring additional protection equipment.

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  • 24. 

    When a technician states that "this D/W contact is junk compared to this shock", it is an example of what?

    • Up selling

    • Transition, rebuttal, close

    • Devaluing

    • Building value

    Correct Answer
    A. Devaluing
    Explanation
    The technician's statement comparing the D/W contact to the shock implies that the D/W contact is of lesser quality or value compared to the shock. This can be seen as devaluing the D/W contact by suggesting it is inferior.

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  • 25. 

    Is is critical during the Protection Assessment to identify the following:

    • Identify areas of concerns that can benefit from additional protection

    • Identify potential security issues not related to system

    • Get the customer to confirm areas of concern

    • All of the above

    Correct Answer
    A. All of the above
    Explanation
    During the Protection Assessment, it is important to identify areas of concerns that can benefit from additional protection. This helps in understanding the vulnerabilities and risks that exist in the system and allows for the implementation of appropriate security measures. Additionally, it is crucial to identify potential security issues not related to the system itself, such as human error or physical security, as these can also pose threats. Lastly, getting the customer to confirm areas of concern ensures that the assessment is aligned with their specific needs and priorities. Therefore, all of the above options are important steps in the Protection Assessment process.

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  • 26. 

    ADT standards dictate that the control panel must be installed more than ___ feet away from an incoming gas line

    • 2 feet

    • 5 feet

    • 10 feet

    • 15 feet

    Correct Answer
    A. 10 feet
    Explanation
    According to ADT standards, the control panel should be installed at a distance of 10 feet or more from an incoming gas line. This requirement ensures safety by minimizing the risk of any potential hazards or accidents related to the gas line. Placing the control panel at a sufficient distance helps to prevent any damage or interference that could be caused by the gas line, ensuring the proper functioning and reliability of the security system.

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  • 27. 

    Before recommending to the customer where to install the panel, what steps should be taken?

    • Verify that there is a clear path of travel

    • Verify that the 110v outlet is good

    • Verify that the 110V is not connected to a light switch

    • All of the above

    Correct Answer
    A. All of the above
    Explanation
    Before recommending where to install the panel, it is important to take the following steps. First, verify that there is a clear path of travel to ensure that the panel can be easily accessed. Second, verify that the 110v outlet is in good condition and functioning properly to ensure that it can support the panel's power requirements. Finally, verify that the 110V outlet is not connected to a light switch, as this could cause issues with the panel's functionality. Taking all of these steps will ensure a safe and appropriate installation location for the panel.

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  • 28. 

    What are the two types of voltage?

    • AC and DC

    • Volts and current

    • Current and resistance

    • Voltage and amperes

    Correct Answer
    A. AC and DC
    Explanation
    AC (alternating current) and DC (direct current) are the two types of voltage. AC is the type of current that periodically changes direction, commonly used in household electrical systems. DC, on the other hand, flows in only one direction and is often used in batteries and electronic devices. These two types of voltage have distinct characteristics and applications in various electrical systems.

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  • 29. 

    If you ran 4 AA batteries in a series, how many volts would they produce?

    • 4 VDC

    • 8 VDC

    • 6 VDC

    • 10VDC

    Correct Answer
    A. 6 VDC
    Explanation
    When batteries are connected in series, the voltage adds up. Since each AA battery typically has a voltage of 1.5 volts, when four of them are connected in series, the total voltage produced would be 6 volts (1.5 volts x 4 batteries = 6 volts). Therefore, the correct answer is 6 VDC.

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  • 30. 

    What word describes the rate of flow of electricity?

    • Amperes

    • Current

    • Volts

    • Resistance

    Correct Answer
    A. Current
    Explanation
    Current is the word that describes the rate of flow of electricity. It refers to the flow of electric charge in a circuit. Current is measured in amperes (A) and is the amount of charge passing through a point in a circuit per unit of time. It is a fundamental concept in electricity and is essential for understanding the behavior and functioning of electrical circuits.

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  • 31. 

    What type of voltage must be used with a transformer?

    Correct Answer
    AC
    Explanation
    A transformer is a device that is used to transfer electrical energy between two or more circuits through electromagnetic induction. It works based on the principle of alternating current (AC) voltage. AC voltage is required for a transformer because it allows the alternating magnetic field to induce a current in the secondary coil, resulting in the transfer of energy. Direct current (DC) voltage cannot be used with a transformer as it does not produce the necessary changing magnetic field for induction to occur. Therefore, AC voltage is the correct type of voltage that must be used with a transformer.

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  • 32. 

    How many zones will a Impassa 9057 panel support?

    Correct Answer
    64
    Explanation
    The Impassa 9057 panel will support a total of 64 zones. This means that it can accommodate up to 64 different areas or devices that can be monitored and controlled by the panel. This allows for a comprehensive and versatile security system that can cover a large area or multiple areas within a building or property.

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  • 33. 

    At what temperature does the TA-40 freeze sensor send an alert?

    Correct Answer
    39.2
    Explanation
    The TA-40 freeze sensor sends an alert at a temperature of 39.2 degrees.

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  • 34. 

    How many feet must a leaning ladder extend beyond the point of support.

    Correct Answer
    3
    Explanation
    A leaning ladder must extend 3 feet beyond the point of support to ensure stability and prevent it from tipping over. This extra length provides a counterbalance and helps distribute the weight of the ladder and the person using it, reducing the risk of accidents.

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  • 35. 

    How far from the floor must a motion detector be mounted from the floor?

    • 5 to 7-1/2 feet

    • 6 to 8 feet

    • 6-1/2 to 8 feet

    • There is no set height, depends on ceiling height

    Correct Answer
    A. 6-1/2 to 8 feet
    Explanation
    A motion detector should be mounted 6-1/2 to 8 feet from the floor. This height range allows the motion detector to effectively detect motion in the area it is monitoring. Placing it too low may result in false alarms triggered by pets or other small objects, while placing it too high may result in reduced sensitivity to motion. Therefore, mounting it within this range ensures optimal performance and accuracy of the motion detector.

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  • 36. 

    What is the max load capacity in ma(milliamps) of the 1616 hardwire panel

    • 700

    • 600

    • 550

    • 800

    Correct Answer
    A. 700
    Explanation
    The max load capacity in milliamps of the 1616 hardwire panel is 700.

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  • 37. 

    Hitting *8 on the impassa 9057 panel will require you to enter?

    • Master code

    • Duress code

    • Verbal password

    • Installer code

    Correct Answer
    A. Installer code
    Explanation
    Pressing *8 on the impassa 9057 panel will require you to enter the Installer code. The Installer code is a unique code used by professional installers to access and program the security system. It allows them to make changes to the system's settings, add or remove devices, and perform other configuration tasks. By entering the Installer code after pressing *8, you can access the installer programming menu and make any necessary adjustments to the system.

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  • 38. 

    The installer code must be left with the customer.

    • True

    • False

    Correct Answer
    A. False
    Explanation
    The installer code should not be left with the customer. The installer code is a security feature that is typically only known by the installer or technician who sets up the system. Leaving the installer code with the customer could potentially compromise the security of the system, as the customer could make unauthorized changes or access sensitive settings. Therefore, it is important to keep the installer code confidential and not share it with the customer.

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  • 39. 

    What is another term for a complete circuit?

    Correct Answer
    closed
    Explanation
    A complete circuit refers to a circuit where there is a continuous path for the electric current to flow. The term "closed" is another way to describe this because it signifies that the circuit is fully connected, allowing the current to circulate without any interruptions or breaks.

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  • 40. 

    A pre-wired home has 10 wires all labelled and legible, it is safe to use the labels provided and start the installation.

    • True

    • False

    Correct Answer
    A. False
    Explanation
    In a pre-wired home, even though the wires are labelled and legible, it is not always safe to use the labels provided and start the installation. There could be various reasons for this, such as outdated or incorrect labels, previous modifications to the wiring that are not reflected in the labels, or potential damage to the wires that is not visible. It is always recommended to double-check the wiring and consult with a professional before proceeding with any installations to ensure safety.

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  • 41. 

    When installing a Smoke Detector it is best practice to not install within ____ ft of an air vent.

    • 2

    • 3

    • 4

    • 5

    Correct Answer
    A. 3
    Explanation
    When installing a Smoke Detector, it is best practice to not install it within 3 ft of an air vent. This is because air vents can affect the proper functioning of the smoke detector. Air vents can create air currents that may interfere with the smoke detector's ability to detect smoke accurately. By keeping a distance of at least 3 ft from an air vent, the smoke detector can operate effectively and provide early warning in case of a fire.

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  • 42. 

    The advantage of a glass break detector over a shock sensor is the pre warning chirp provided by the glass break.

    • True

    • False

    Correct Answer
    A. False
    Explanation
    The statement is false because the advantage of a glass break detector over a shock sensor is not the pre-warning chirp provided by the glass break. The advantage of a glass break detector is that it can detect the specific sound frequency produced when glass is broken, allowing for more reliable detection of a break-in. On the other hand, a shock sensor detects vibrations or impacts, which may not always indicate a glass break.

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  • 43. 

    Phone Line seizure is a critical component of an installation and must be performed correctly. Regardless of wire colors what is the main component of completing proper line seizure.

    • Installation of the BW1

    • Providing Ring and Tip to and from the Security panel

    • Finding wall jack closet to panel

    • All the above

    Correct Answer
    A. Providing Ring and Tip to and from the Security panel
    Explanation
    The main component of completing proper line seizure is providing Ring and Tip to and from the Security panel. This ensures that the phone line is properly connected to the security panel, allowing it to effectively monitor and control the phone line. The other options mentioned, such as installation of the BW1 and finding the wall jack closet to the panel, may be necessary steps in the overall installation process but they are not specifically related to completing proper line seizure.

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  • 44. 

    What are the 4 components of an electric circuit?

    • Switch

    • Battery

    • Bulb

    • All the above

    Correct Answer
    A. All the above
    Explanation
    The correct answer is "All the above" because an electric circuit consists of various components that work together to allow the flow of electric current. A switch is used to control the circuit, allowing it to be turned on or off. A battery provides the source of electrical energy, while a bulb is a device that converts electrical energy into light. Therefore, all of these components are necessary for the functioning of an electric circuit.

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  • 45. 

    Resistors control the amount of what in a circuit?

    • Resistance

    • Current

    • Wattage

    • Battery

    Correct Answer
    A. Current
    Explanation
    Resistors control the amount of current in a circuit. Current refers to the flow of electric charge in a circuit, and resistors are used to limit or regulate this flow. By offering resistance to the flow of current, resistors help to control and manage the amount of current passing through a circuit.

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  • 46. 

    Wireless Shock Sensors provide a pre warining chirp as one of its features?

    • True

    • False

    Correct Answer
    A. True
    Explanation
    Wireless Shock Sensors do provide a pre-warning chirp as one of their features. This means that when the sensor detects a potential shock or impact, it emits a chirping sound to alert the user before the actual alarm is triggered. This feature helps in preventing false alarms and allows the user to take necessary action in case of accidental bumps or movements that may trigger the sensor.

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  • 47. 

    In the event of an accident or injury, the technician should contact their Tech Manager and complete and incident report ASAP.

    • True

    • False

    Correct Answer
    A. True
    Explanation
    In the event of an accident or injury, it is important for the technician to contact their Tech Manager and complete an incident report as soon as possible. This is necessary to ensure that the incident is properly documented and appropriate actions can be taken to address any issues or concerns. By reporting the accident or injury promptly, the technician can help to ensure the safety and well-being of themselves and others, as well as prevent similar incidents from occurring in the future.

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  • 48. 

    Emotional Transfer is the process of a customer reflecting your own emotional state back to you.

    • True

    • False

    Correct Answer
    A. True
    Explanation
    Emotional Transfer refers to the phenomenon where a customer mirrors or reflects the emotional state of a service provider or salesperson. This means that if the service provider is exhibiting positive emotions, the customer is more likely to feel positive as well, leading to a better overall experience. Similarly, if the service provider is displaying negative emotions, the customer may also feel negative. This concept highlights the importance of maintaining a positive emotional state when interacting with customers, as it can greatly influence their perception of the service or product being offered.

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  • 49. 

    Cellguard units (GSM) can be provided at no charge in some cases.

    • True

    • False

    Correct Answer
    A. True
    Explanation
    In some cases, Cellguard units (GSM) can be provided at no charge. This means that under certain circumstances, customers may receive these units without having to pay for them. However, without further context or information, it is not possible to determine the specific cases or conditions under which this offer is available.

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Quiz Review Timeline (Updated): Oct 29, 2024 +

Our quizzes are rigorously reviewed, monitored and continuously updated by our expert board to maintain accuracy, relevance, and timeliness.

  • Current Version
  • Oct 29, 2024
    Quiz Edited by
    ProProfs Editorial Team
  • Oct 02, 2014
    Quiz Created by
    TrainingCCS
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