1.
Dave Carroll posted “United Breaks Guitars” on YouTube and within six days more than ____viewers had listened to the video.
Correct Answer
C. 2.4 Million
Explanation
Dave Carroll posted "United Breaks Guitars" on YouTube and within six days more than 2.4 million viewers had listened to the video.
2.
Which of the following statements is not true about people who experience a high level of communication anxiety?
Correct Answer
C. Their status and pay is no different than that of less anxious people.
Explanation
People who experience a high level of communication anxiety are often perceived as less competent, less likely to be offered an interview, and experience less job satisfaction. However, their status and pay is not necessarily different from that of less anxious people. This means that even though they may face challenges in communication, it does not necessarily impact their professional status or salary.
3.
Which of the following statements is true of trait anxiety?
Correct Answer
D. Positive imagery is a successful method of managing trait anxiety.
Explanation
Trait anxiety refers to a relatively stable tendency to experience anxiety in various situations. The statement that positive imagery is a successful method of managing trait anxiety suggests that using positive mental images can help individuals with trait anxiety cope with and reduce their anxiety levels. This implies that individuals with trait anxiety can benefit from using positive imagery techniques to manage and alleviate their anxiety symptoms.
4.
When giving instructions, the text recommends using an acronym such as:
Correct Answer
A. The North Atlantic Treaty Organization as NATO.
Explanation
The text recommends using an acronym such as the North Atlantic Treaty Organization as NATO when giving instructions. This is because using acronyms can make instructions easier to understand and remember. By using acronyms, complex or lengthy names can be simplified and easily referenced throughout the instructions. This can help to improve clarity and efficiency in communication, making it easier for the recipient of the instructions to follow them accurately.
5.
Which of the following is the best way to control situational anxiety?
Correct Answer
D. Prepare and practice your presentation carefully.
Explanation
Preparing and practicing your presentation carefully is the best way to control situational anxiety. When you are well-prepared and have practiced your presentation, you will feel more confident and comfortable during the actual event. This preparation allows you to familiarize yourself with the content, structure, and flow of your speech, reducing anxiety and increasing your ability to deliver a successful presentation.
6.
Although all of the following are important, which one should be the first step when giving instructions?
Correct Answer
C. Begin with an overall picture.
Explanation
When giving instructions, it is important to begin with an overall picture. This allows the person receiving the instructions to have a clear understanding of the task at hand and how it fits into the larger context. Starting with an overall picture provides a framework for understanding and helps to create a sense of direction. It also helps to establish the purpose and importance of the instructions, making it easier for the person to follow along and retain the information. By starting with an overall picture, it sets the stage for the subsequent specific explanations and makes the instructions more effective.
7.
Which of the following is NOT true about videoconferences?
Correct Answer
C. Videoconferences cause a high level of participant anxiety.
Explanation
Videoconferences cause a high level of participant anxiety. This statement is not true because videoconferences actually tend to cause less anxiety compared to face-to-face meetings. The physical distance and virtual nature of videoconferences can create a more comfortable and relaxed environment for participants, reducing anxiety levels.
8.
Which of the following is NOT true about email?
Correct Answer
B. Email messages do not require careful choice of words.
Explanation
Email messages do not require careful choice of words because email communication is often seen as more informal and less formal than other forms of written communication. Unlike formal letters or reports, email messages are often written quickly and without extensive editing. However, it is important to note that while email messages may not require the same level of formality, it is still important to choose words carefully to ensure clear and effective communication.
9.
The following are valid reasons for a company to develop a blog except:
Correct Answer
C. Blogs are currently viewed as a major marketing tool by many Fortune 500 companies.
10.
Systematic desensitization involves:
Correct Answer
A. Learning to relax using deep muscle relaxation and breathing.
Explanation
Systematic desensitization is a therapeutic technique used to treat phobias and anxiety disorders. It involves gradually exposing the individual to the feared object or situation in a controlled and relaxed state. By learning to relax using deep muscle relaxation and breathing techniques, the individual can reduce their anxiety response and become desensitized to the feared stimulus. This allows them to gradually overcome their fear and anxiety.
11.
The reasonable person rule is used in courts in determining:
Correct Answer
B. Sexual harassment cases.
Explanation
The reasonable person rule is used in courts in determining sexual harassment cases. This rule assesses whether a reasonable person in the same circumstances would find the behavior in question to be offensive or create a hostile work environment. It helps to establish the standard of behavior that is expected in the workplace and whether the alleged conduct meets that standard. By applying this rule, the court can objectively evaluate the actions of the accused party and determine if they constitute sexual harassment.
12.
Which of the following is NOT a circumstance of sexual harassment occur?
Correct Answer
A. The victim must be of the opposite sex.
Explanation
The given statement states that the victim must be of the opposite sex, which is incorrect. Sexual harassment can occur regardless of the gender of the victim. It can happen to individuals of any gender, whether they are of the same or opposite sex as the harasser. Therefore, this statement does not accurately represent a circumstance of sexual harassment.
13.
In response to a query about Sharon, her manager replied with an email stating, “Sharon is a good employee.” He meant this as a positive endorsement of Sharon, but the inquirer decoded “good” to mean that Sharon was just a mediocre employee. In this instance:
Correct Answer
D. Bypassing has occurred.
Explanation
In this instance, bypassing has occurred. Bypassing refers to a communication problem where the sender and receiver of a message have different interpretations or understandings of the message. In this case, the manager intended to convey a positive endorsement of Sharon by stating she is a "good" employee. However, the inquirer interpreted "good" to mean mediocre. This misinterpretation indicates that bypassing has occurred, as the intended meaning of the message was not accurately conveyed to the receiver.
14.
When giving instructions, one should remember to:
Correct Answer
C. Use a minimum number of words
Explanation
When giving instructions, it is important to use a minimum number of words. This ensures that the instructions are concise and easy to understand. Using too many words can lead to confusion and make it difficult for the recipient to follow the instructions accurately. By using a minimum number of words, the instructions are more likely to be clear and effective.
15.
Which of the following is an anxiety reduction technique?
Correct Answer
A. Skills training
Explanation
Skills training is an anxiety reduction technique because it focuses on teaching individuals specific skills to cope with and manage their anxiety. This can include techniques such as deep breathing, relaxation exercises, and problem-solving strategies. By learning and practicing these skills, individuals can gain a sense of control over their anxiety and reduce its impact on their daily lives.
16.
Which of the following is NOT an advantage of using Instant Messaging?
Correct Answer
B. Access to detailed records
Explanation
Access to detailed records is not an advantage of using Instant Messaging. Instant Messaging is a real-time communication tool that allows users to send and receive messages instantly. While it provides increased access to information, the ability to communicate with several people at once, and avoids playing phone tag, it does not typically provide a feature for recording and storing detailed records of conversations.