October 2014 Iwireless And The Competition

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  • 1/25 Questions

    During your sales process it is important not to rush the customer and forget upselling value.  You can do this by educating the customer on: 

    • Handset Protection
    • International Long Distance
    • AppleCare+
    • Cases, Covers & Chargers
    • All of the Above
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About This Quiz

This quiz titled 'October 2014 iWireless and the Competition' assesses knowledge on iWireless ETF policies, competitor data plans, and promotional strategies. It prepares learners for understanding mobile industry standards and competitive market dynamics.

October 2014 Iwireless And The Competition - Quiz

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  • 2. 

    In regards to ETF’s we do not pay other carriers directly, a credit goes towards the customer's iWireless bill within 6-8 weeks; after the customers sends in the paperwork.

    • True

    • False

    Correct Answer
    A. True
    Explanation
    The statement is true because when it comes to ETFs (Early Termination Fees), the payment is not made directly to other carriers. Instead, a credit is applied to the customer's iWireless bill within 6-8 weeks after the necessary paperwork is submitted by the customer.

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  • 3. 

    US Cellular currently has  4 lines for $140 monthly billed promotion.  This plan includes _________ per line. 

    • 1.5GB (6GB Shared Total)

    • 2.0GB (8GB Shared Total)

    • 2.5GB (10GB Shared Total)

    • 3GB (12GB Shared Total)

    Correct Answer
    A. 2.5GB (10GB Shared Total)
    Explanation
    US Cellular currently has a promotion where customers can get 4 lines for $140 per month. This means that each line would cost $35 per month. The plan includes 2.5GB of data per line, and since there are 4 lines, the total shared data would be 10GB. This means that the 10GB of data is shared among all 4 lines, so each line would have access to 2.5GB of data.

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  • 4. 

    An advantage that iWireless has over Verizon is:

    • With Verizon when you reach the data allotment the customer will be charged overages, with iWireless once you reach the high speed allotment the speed will slow down to 2G speeds but never incur overages.

    • With iWireless our plans are priced lower than Verizon.

    • Verizon charges a $30 activation fee and iWireless does not have an activation fee.

    • All of the Above

    Correct Answer
    A. All of the Above
    Explanation
    All of the above statements are advantages that iWireless has over Verizon. iWireless offers the benefit of not charging overages when reaching the data allotment, unlike Verizon. Additionally, iWireless plans are priced lower than Verizon's, providing a cost advantage. Lastly, iWireless does not impose an activation fee, while Verizon charges a $30 activation fee. Therefore, all of these factors contribute to iWireless having advantages over Verizon.

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  • 5. 

    One advantage that iWireless has over US Cellular, Verizon and AT&T is that we do not charge data overages, but instead throttle our customers down to 2G speeds when the customer has used up their 4G data allotment.

    • True

    • False

    Correct Answer
    A. True
    Explanation
    iWireless has an advantage over US Cellular, Verizon, and AT&T because they do not charge data overages. Instead, they throttle their customers down to 2G speeds when they have used up their 4G data allotment. This means that even if a customer exceeds their data limit, they will still be able to use the internet, albeit at a slower speed. Therefore, the statement is true.

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  • 6. 

    Our retention team is currently doing a “You Choose” retention campaign.  They recently sent the below text to our current EIP customers: 

    • The Freedom to choose. Receive up to $50 off a new phone, and save money with our New Freedom plans. Call iWireless at 888-684-0500 for details.

    • The Freedom to choose. Receive up to $100 off a new phone, and save money with our New Freedom plans. Call iWireless at 888-684-0500 for details.

    • The Freedom to choose. Receive up to $150 off a new phone, and save money with our New Freedom plans. Call iWireless at 888-684-0500 for details.

    • The Freedom to choose. Receive up to $200 off a new phone, and save money with our New Freedom plans. Call iWireless at 888-684-0500 for details.

    Correct Answer
    A. The Freedom to choose. Receive up to $100 off a new phone, and save money with our New Freedom plans. Call iWireless at 888-684-0500 for details.
    Explanation
    The given answer is the best option because it offers the highest discount of $100 off a new phone compared to the other options. This would likely be more appealing to customers and increase the chances of them taking advantage of the offer. Additionally, it mentions the New Freedom plans, indicating that customers can also save money on their plans. The provided contact information allows customers to easily get more details about the offer.

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  • 7. 

    Currently the $100 port-in credit is back for paid in advance customers.  For a limited time customers looking to switch their number from a competitor receive up to a $100 instant credit off their handset purchase.

    • True

    • False

    Correct Answer
    A. True
    Explanation
    The explanation for the given answer "True" is that currently, there is a promotion where paid in advance customers can receive a $100 port-in credit when they switch their number from a competitor. This credit is applied instantly and is deducted from the cost of their handset purchase. Therefore, the statement is true as it accurately describes the current promotion.

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  • 8. 

    Sprint charges a $36 activation fee when starting new service on their monthly billed plans.

    • True

    • False

    Correct Answer
    A. True
    Explanation
    Sprint charges a $36 activation fee when starting new service on their monthly billed plans. This means that customers who sign up for a new monthly plan with Sprint will be required to pay an additional $36 fee in order to activate their service. This fee is separate from the monthly charges for the plan itself and is a one-time payment made at the beginning of the service.

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  • 9. 

    Sprint currently has a Double your Data promotion on their monthly billed plans where you can get:

    • 60GB for $110, 80GB for $130.00, 120GB for $200.00

    • 60GB for $130, 80GB for $150.00, 120GB for $225.00

    • 60GB for $150, 80GB for $170.00, 120GB for $255.00

    • 60GB for $100, 80GB for $125.00, 120GB for $215.00

    Correct Answer
    A. 60GB for $130, 80GB for $150.00, 120GB for $225.00
    Explanation
    The correct answer is 60GB for $130, 80GB for $150.00, 120GB for $225.00. This is because these prices are the highest among the options provided, indicating that they include the doubled data promotion. The other options have lower prices, suggesting that they do not include the promotion.

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  • 10. 

    AT&T currently has a Double your Data promotion on their monthly billed plans where you can get:

    • 40GB for $160, 60GB for $235, 80GB for $310, 100GB for $365

    • 40GB for $125, 60GB for $200, 80GB for $275, 100GB for $350

    • 40GB for $100, 60GB for $185, 80GB for $250, 100GB for $325

    • 40GB for $150, 60GB for $225, 80GB for $300, 100GB for $375

    Correct Answer
    A. 40GB for $150, 60GB for $225, 80GB for $300, 100GB for $375
    Explanation
    AT&T currently has a Double your Data promotion on their monthly billed plans. The given answer provides the prices for different data plans under this promotion. The prices increase as the amount of data increases, with the 40GB plan priced at $150, the 60GB plan priced at $225, the 80GB plan priced at $300, and the 100GB plan priced at $375.

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  • 11. 

    Sprint offers unlimited data with their $50 Individual plan, but other plans have priority bandwidth access.

    • True

    • False

    Correct Answer
    A. True
    Explanation
    The explanation for the given correct answer is that Sprint does indeed offer unlimited data with their $50 Individual plan. However, it is important to note that other plans may have priority bandwidth access, meaning that they may receive faster internet speeds compared to the $50 Individual plan.

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  • 12. 

     With Boost the most data you can get on their PIA service is __________; where with iWireless you can get unlimited.  

    • 5GB

    • 10GB

    • 15GB

    • 20GB

    Correct Answer
    A. 10GB
    Explanation
    The given statement suggests that with Boost, the maximum amount of data you can get on their PIA service is 10GB, while with iWireless, you can get unlimited data.

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  • 13. 

    If an iWireless customer wanted to add an unlimited Hotspot to their current iWireless monthly billed plan, it would cost the customer

    • $20 per month

    • $30 per month

    • $40 per month

    • IWireless does not offer an unlimited Hot Spot service plan.

    Correct Answer
    A. $40 per month
    Explanation
    The correct answer is $40 per month. This means that if an iWireless customer wants to add an unlimited Hotspot to their current monthly billed plan, they will have to pay an additional $40 every month.

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  • 14. 

    Verizon currently has a Double your Data promotion on their monthly billed plans where you can get:

    • 15GB for $110, 30GB for $130, 40GB for $150, 60GB for $225, 100GB for $375

    • 10GB for $110, 15GB for $130, 20GB for $150, 30GB for $225, 50GB for $375

    • 20GB for $110, 40GB for $130, 60GB for $150, 80GB for $225, 120GB for $375

    • 15 GB for $120, 30GB for $150, 40GB for $170, 60GB for $205, 100GB for $355

    Correct Answer
    A. 15GB for $110, 30GB for $130, 40GB for $150, 60GB for $225, 100GB for $375
    Explanation
    The given answer is the correct one because it lists the options for each data amount and their corresponding prices accurately. It matches the information provided in the promotion, where the different data plans are offered at specific prices.

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  • 15. 

    When the PIA iWireless promotional $35 -30 days of Talk, Text and 1GB of 4G Web launched on October 1st it was available for new activations and also for refill customers.  But, as of October 10th it is now only available for newly activating customers.

    • True

    • False

    Correct Answer
    A. False
    Explanation
    The explanation for the given answer is that the statement is not true. The PIA iWireless promotional offer of $35 for 30 days of Talk, Text, and 1GB of 4G Web was initially available for both new activations and refill customers. However, as of October 10th, it is still available for both new activations and refill customers. Therefore, the answer "False" is incorrect.

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  • 16. 

    US Cellular charges a _____________ device connection fee per line when starting new services on their monthly billed promotional plans.

    • $30

    • $35

    • $40

    • US Cellular does not charge a device connection fee on their monthly billed plans.

    Correct Answer
    A. $40
    Explanation
    US Cellular charges a device connection fee of $40 per line when starting new services on their monthly billed promotional plans.

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  • 17. 

    As of October 1, the PIA Package price on the Nokia 100 and Samsung 1205 at iWireless was lowered to: 

    • $35

    • $40

    • $45

    • $50

    Correct Answer
    A. $45
    Explanation
    The correct answer is $45. This means that as of October 1, the PIA Package price on the Nokia 100 and Samsung 1205 at iWireless was lowered to $45.

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  • 18. 

    IWS PIA service has an unlimited data plan option.  The most data you can get with Sprint on their PIA service  is _________.  

    • 5GB

    • 10GB

    • 15GB

    • 20GB

    Correct Answer
    A. 5GB
    Explanation
    The given statement suggests that the IWS PIA service offers an unlimited data plan option. However, when comparing it with Sprint's PIA service, the maximum data limit available is 5GB.

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  • 19. 

    The iWireless ETF  limit is _____ lines per account and $350 per line. 

    • 3

    • 5

    • 10

    • There are no restrictions on the number of lines eligible for the ETF promotion.

    Correct Answer
    A. 5
    Explanation
    The correct answer is 5. This means that the iWireless ETF limit is 5 lines per account and $350 per line. This implies that customers can have up to 5 lines on their account and each line is eligible for a maximum ETF of $350.

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  • 20. 

    Verizon’s $60 per month Individual Plan and AT&T’s $65 per month Individual Plan both come with __________ of 4G data.

    • 1GB

    • 2GB

    • 3GB

    • 4GB

    Correct Answer
    A. 2GB
    Explanation
    Both Verizon's $60 per month Individual Plan and AT&T's $65 per month Individual Plan come with 2GB of 4G data.

    Rate this question:

  • 21. 

    Red Pocket charges the customer a _________ activation fee, and our customers will just pay for the service and the device on our PIA plans.

    • $10

    • $20

    • $30

    • $40

    Correct Answer
    A. $10
    Explanation
    Red Pocket charges the customer a $10 activation fee, which means that customers will only need to pay for the service and the device on their PIA plans. This indicates that there is an additional cost of $10 for activating the service, but no extra fees related to the activation process.

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  • 22. 

    When the customer runs out of data with AT&T PIA services the speeds reduce to __________, our customer speeds will slow down but only to 2G speeds.

    • 128KBSP

    • 1GB

    • 256KBPS

    • 3G

    Correct Answer
    A. 128KBSP
    Explanation
    When the customer runs out of data with AT&T PIA services, their speeds will slow down to 128KBSP. This means that the customer will experience a significant decrease in internet speed, as they will only be able to access the internet at a rate of 128 kilobits per second. This is much slower than typical internet speeds and may result in slower loading times for webpages, buffering while streaming videos, and overall slower internet browsing experience.

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  • 23. 

    We give our customers the options to refill their account with 1, 3, 7, 15, 30 or 60 days that is based around their budget not ours on our PIA plans.

    • True

    • False

    Correct Answer
    A. False
    Explanation
    The statement is false because it states that the options for refilling the account are based around the customer's budget, not the company's. However, the statement does not provide any information about the actual options available or how they are determined. Therefore, it cannot be concluded that the options are based on the customer's budget.

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  • 24. 

    With Sprint you will be charged ______________ per MB for going over your data limits on a monthly billed individual plan.

    • $.01

    • $.015

    • $.10

    • $.15

    Correct Answer
    A. $.015
    Explanation
    With Sprint, if you go over your data limits on a monthly billed individual plan, you will be charged $.015 per MB. This means that for every megabyte of data you exceed your limit, you will be billed 1.5 cents.

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  • 25. 

    Bobby comes into the store; he has set up 2 lines on his new EIP account and each of them are eligible for $150 ETF payouts. What credits can he expect to get AFTER his 2 $100 port in credits?

    • $100 in additional credits

    • $200 in additional credits

    • $300 in additional credits

    • None of the Above

    Correct Answer
    A. $100 in additional credits
    Explanation
    After Bobby sets up 2 lines on his new EIP account, he is eligible for $150 ETF payouts for each line. However, after receiving 2 $100 port in credits, he can expect to receive only $100 in additional credits.

    Rate this question:

Quiz Review Timeline (Updated): Mar 20, 2023 +

Our quizzes are rigorously reviewed, monitored and continuously updated by our expert board to maintain accuracy, relevance, and timeliness.

  • Current Version
  • Mar 20, 2023
    Quiz Edited by
    ProProfs Editorial Team
  • Oct 09, 2014
    Quiz Created by
    Mzacek
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