HP Sp Week 1
(22).webp "HP Sp Week 1 - Quiz")
- 1.
Medical Assistance needs to be checked on every P/F account while working in the WQ. True or False?
- A.
True
- B.
False
Correct Answer
A. TrueExplanation
In the given question, the statement "Medical Assistance needs to be checked on every P/F account while working in the WQ" is presented. The correct answer is "True" because it implies that it is necessary to verify and ensure medical assistance for every P/F account while working in the WQ. This suggests that providing medical assistance is a crucial aspect of the work in the WQ, and it should be thoroughly checked for all accounts.Rate this question:
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- 2.
The information below is needed to work an account. Check all that apply.
- A.
Patient Name
- B.
Date of Service
- C.
Balance
- D.
Insurance ID Number
- E.
Insurance Response
- F.
Guarantor Name
- G.
Aging
Correct Answer(s)
B. Date of Service
C. Balance
E. Insurance Response
G. AgingExplanation
The information needed to work an account includes the date of service, balance, insurance response, and aging. These details are important for managing patient accounts and ensuring that payments are properly processed. The date of service helps to track when the services were provided, while the balance indicates the amount owed by the patient. The insurance response is necessary to determine if the claim has been processed and paid by the insurance company. Aging refers to the length of time the account has been outstanding and helps prioritize follow-up actions.Rate this question:
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- 3.
Where can we edit the guarantor's demographic information?
- A.
Patient Registration
- B.
Enterprise Guarantor
- C.
Liability Buckets
- D.
Account Summary
Correct Answer
A. Patient RegistrationExplanation
In order to edit the guarantor's demographic information, we can go to the Patient Registration section. This is the most logical place to make changes to the guarantor's personal details, as it is specifically related to the patient's registration process. The other options, such as Enterprise Guarantor, Liability Buckets, and Account Summary, do not directly relate to editing demographic information and are therefore not the correct answer.Rate this question:
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- 4.
Name the three most common account types.
- A.
Guarantor, Patient, Family
- B.
Outpatient, Inpatient, Hospice
- C.
Personal Family, Work Comp, TPL/MVA
- D.
MVA, Company, Personal Family
Correct Answer
C. Personal Family, Work Comp, TPL/MVAExplanation
The correct answer is Personal Family, Work Comp, TPL/MVA. These three account types are commonly used in various settings. Personal Family accounts are for individuals and their immediate family members. Work Comp accounts are for employees who have been injured on the job and require medical treatment. TPL/MVA accounts are for third-party liability cases or motor vehicle accidents where another party is responsible for the medical expenses. These three account types cover a wide range of scenarios and are frequently encountered in healthcare and insurance settings.Rate this question:
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- 5.
When the balance is resolved, you do not complete the account from the WQ. True or False?
- A.
True
- B.
False
Correct Answer
B. FalseExplanation
When the balance is resolved, you do not complete the account from the WQ. False.Rate this question:
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- 6.
What activities do you use when working accounts in the WQ? Check all that apply.
- A.
106 - ProSource Follow-up
- B.
107 - Co-worker Review
- C.
108 - Client Review
- D.
109 - Patient Follow-up
- E.
110 - Supervisor Review
Correct Answer
D. 109 - Patient Follow-upExplanation
The correct answer is 109 - Patient Follow-up. When working accounts in the WQ, one of the activities is to follow up with patients. This involves reaching out to patients to discuss their accounts, answer any questions they may have, and ensure that any necessary actions are taken to resolve any issues or concerns they may have. Patient follow-up is an important part of the account management process, as it helps to maintain a positive relationship with patients and ensure that their needs are being met.Rate this question:
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- 7.
Which of the systems below do we use when working with Health Partners? Check all that apply.
- A.
AIM
- B.
UCS 2
- C.
Affinity
- D.
Artiva
- E.
Epic
- F.
Meditech
Correct Answer(s)
D. Artiva
E. EpicExplanation
When working with Health Partners, we use the Artiva and Epic systems.Rate this question:
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- 8.
Which systems can we utilize to run payments for Health Partner patients?
- A.
Xpress Drafts
- B.
AIM
- C.
Epic
- D.
UCS 2
- E.
Claims Xpress
Correct Answer(s)
A. Xpress Drafts
E. Claims XpressExplanation
Xpress Drafts and Claims Xpress are the systems that can be utilized to run payments for Health Partner patients. These systems are likely integrated with the Health Partner's payment processing infrastructure and provide the necessary functionality to process and manage payments for patients. Xpress Drafts may be used for drafting payments, while Claims Xpress may be used for processing and managing insurance claims.Rate this question:
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- 9.
Where can you locate consent to speak with someone other than the guarantor? Check all that apply.
- A.
Account Notes
- B.
Billing note on Snapshot
- C.
Patient Registration
- D.
Admin tab in chart
- E.
Liability Buckets
- F.
UCS 2
- G.
Coding Information
Correct Answer(s)
B. Billing note on Snapshot
D. Admin tab in chartExplanation
The consent to speak with someone other than the guarantor can be located in the billing note on Snapshot and the Admin tab in the chart. These two sources provide information about who is authorized to speak on behalf of the patient and can be contacted for any queries or discussions related to the account. The other options mentioned in the question, such as Account Notes, Patient Registration, Liability Buckets, UCS 2, and Coding Information, do not specifically mention consent to speak with someone other than the guarantor. Therefore, they are not applicable in this context.Rate this question:
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- 10.
Which of the following situations listed below will allow us to pull accounts back from collections? Check all that apply.
- A.
Error in TPP
- B.
Customer Service
- C.
Co-Worker advised
- D.
Patient Requested
- E.
Balance needs to be billed to insurance
- F.
Account sent more than three days
- G.
Account sent within the last three days
- H.
Sympathy removal for the patient
Correct Answer(s)
A. Error in TPP
B. Customer Service
E. Balance needs to be billed to insurance
G. Account sent within the last three daysExplanation
Accounts can be pulled back from collections in the following situations: Error in TPP (Third Party Platform), Customer Service, Balance needs to be billed to insurance, and Account sent within the last three days.Rate this question:
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- 11.
You would use Activity 13 when changing the account status. True or False?
- A.
True
- B.
False
Correct Answer
A. TrueExplanation
Activity 13 is used when changing the account status. This implies that there is a specific activity or step in a process that involves altering the account status. Therefore, the statement "True" indicates that Activity 13 is indeed used for this purpose.Rate this question:
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- 12.
What two situations would require you to add a post-it to an envelope you filled out for the front desk?
- A.
When the name has an Alpha split of A-K
- B.
When there is more than one document per envelope
- C.
When the name has an Alpha split of L-Z
- D.
Name on envelope and document do not match
- E.
When the document is a receipt
- F.
When the document is a financial assistance application
Correct Answer(s)
B. When there is more than one document per envelope
D. Name on envelope and document do not matchExplanation
When there is more than one document per envelope, it is necessary to add a post-it to the envelope to indicate that there are multiple documents inside. This helps to ensure that all the documents are accounted for and not lost. Additionally, when the name on the envelope and the document inside do not match, a post-it is added to provide clarification and avoid any confusion or misplacement of the documents.Rate this question:
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Current Version
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May 19, 2023Quiz Edited by
ProProfs Editorial Team -
Dec 05, 2014Quiz Created by
PSBTraining
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