1.
Did that resolve your issue?
Correct Answer
B. Close Ended Question
Explanation
A close-ended question is a type of question that can be answered with a simple "yes" or "no" or with a specific piece of information. In this case, the question is asking if the issue has been resolved, which can be answered with either a "yes" or "no." Close-ended questions are often used to gather specific and concise information, making them useful in situations where a straightforward answer is needed.
2.
How may I assist you today?
Correct Answer
A. Open Ended Question
Explanation
An open-ended question is a type of question that allows for a variety of answers and encourages the respondent to provide a more detailed and thoughtful response. It does not limit the answer to a simple "yes" or "no" and allows for a more in-depth conversation or discussion. In contrast, a close-ended question typically has a limited set of predetermined answers and requires a specific response.
3.
Did you have any further questions today?
Correct Answer
B. Close Ended Question
Explanation
A close-ended question is a type of question that can be answered with a simple "yes" or "no" or with a specific piece of information. In this case, "Did you have any further questions today?" is a close-ended question because it can be answered with a simple "yes" or "no." It does not require the respondent to provide any additional information or elaborate on their answer.
4.
What is the error you are receiving?
Correct Answer
A. Open Ended Question
Explanation
The correct answer is "Open Ended Question" because an open-ended question allows for a variety of responses and does not limit the answer to a specific set of options or choices. It encourages the respondent to provide a detailed and personalized answer, allowing for more in-depth information and insights. In contrast, a close-ended question provides a limited set of predefined options for the respondent to choose from.
5.
Are you still seeing the error?
Correct Answer
B. Close Ended Question
Explanation
The given correct answer is "Close Ended Question" because a close-ended question is one that can be answered with a simple "yes" or "no" or with a specific piece of information. In this case, the question is asking if the error is still being seen, which can be answered with either "yes" or "no". It does not require any further explanation or elaboration.
6.
Are you able to replicate the issue?
Correct Answer
B. Close Ended Question
Explanation
A close-ended question is a type of question that has a limited number of possible responses and requires a specific answer. In this case, the question "Are you able to replicate the issue?" is a close-ended question because it can be answered with a simple "yes" or "no." Close-ended questions are often used to gather specific information and can be easily analyzed and quantified.
7.
When did the issue first start happening?
Correct Answer
A. Open Ended Question
Explanation
An open-ended question is a type of question that allows for a wide range of responses and does not limit the respondent to a specific answer. In the context of the given question, "When did the issue first start happening?", it is an open-ended question because it does not provide any specific options or constraints for the respondent to choose from. The respondent can freely provide any information or timeframe they deem relevant to answer the question.
8.
What steps do you take to receive the error?
Correct Answer
A. Open Ended Question
Explanation
The correct answer is "Open Ended Question" because in an open-ended question, the respondent is free to provide a detailed and unrestricted response. This allows for a wide range of answers and encourages the respondent to provide their own thoughts and opinions. On the other hand, a close-ended question limits the respondent's choices to pre-determined options and does not allow for elaborate answers.