Outlook 2010 Essentials Post Test

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  • 1/15 Questions

    Can you send a meeting request to more than one person?

    • Yes
    • No
    • Only if the person is in your address book
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About This Quiz

This Outlook 2010 Essentials Post Test assesses essential skills in managing emails, scheduling meetings, and utilizing productivity features in Outlook. It's designed for users looking to improve their efficiency in office communication tools.

Outlook 2010 Essentials Post Test - Quiz

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  • 2. 

    Why should you re-read an email before you send it?

    • To ensure there's no spelling mistakes

    • To ensure the message has the correct punctuation

    • To ensure the message cannot be misinterpreted

    • All of the above

    Correct Answer
    A. All of the above
    Explanation
    Re-reading an email before sending it is important to ensure there are no spelling mistakes, correct punctuation, and to make sure the message cannot be misinterpreted. Spelling mistakes can create a negative impression and affect the clarity of the message. Correct punctuation is essential for proper understanding and to convey the intended tone. Misinterpretation can lead to misunderstandings and conflicts. Therefore, reviewing the email for all these aspects is necessary to ensure effective communication.

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  • 3. 

    What is a Rule?

    • A set of instructions to set up emails

    • A distribution list

    • A recurring appointment

    Correct Answer
    A. A set of instructions to set up emails
    Explanation
    A rule is a set of instructions that can be created in an email program to automatically organize and manage incoming emails. These instructions can be used to perform various actions such as moving emails to specific folders, marking them as read or unread, forwarding them to another email address, or deleting them. By setting up rules, users can automate their email management process and ensure that their inbox remains organized and clutter-free.

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  • 4. 

    Why would you set up a folder in outlook?

    • To keep all emails of the same topic organised into a folder

    • So emails will automatically appear in folders

    • So the emails will not be accidently deleted

    Correct Answer
    A. To keep all emails of the same topic organised into a folder
    Explanation
    Setting up a folder in Outlook allows for the organization of emails based on the same topic. By grouping emails together in a folder, it becomes easier to locate and access specific emails related to a particular subject. This helps in maintaining a systematic and efficient email management system, ensuring that all relevant emails are stored in one place for easy reference and retrieval.

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  • 5. 

    What is a distribution list?

    • A number of people related to a specific group or team

    • A contacts page

    • Part of the address book

    Correct Answer
    A. A number of people related to a specific group or team
    Explanation
    A distribution list refers to a group of people who are associated with a particular team or group. It is a way of organizing and categorizing contacts based on their affiliation. This allows for efficient communication and collaboration within the specific group or team.

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  • 6. 

    Although emails are instant when in your opinion might it be a good idea to use the phone instead?

    • When a meeting is iminent but the person has not replied to your email

    • When it's crucial to have an answer immediately

    • When you need work- related advice immediately

    • All of the above

    Correct Answer
    A. All of the above
    Explanation
    When a meeting is imminent but the person has not replied to your email, using the phone instead can be a good idea because it allows for immediate communication and ensures that the message is received and understood before the meeting. Similarly, when it's crucial to have an answer immediately or when you need work-related advice immediately, using the phone can provide a faster response and allow for a more efficient resolution of the issue at hand. Therefore, all of the given scenarios present situations where using the phone instead of email would be beneficial.

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  • 7. 

    What is conversation view?

    • To view all emails related to a specific topic

    • To have a converation with friends

    • To sent a group of friends an email

    Correct Answer
    A. To view all emails related to a specific topic
    Explanation
    Conversation view is a feature in email clients that groups all emails related to a specific topic or thread together. It allows users to see the entire conversation history in one place, making it easier to follow and respond to emails. This feature is particularly useful when there are multiple people involved in a discussion or when there are numerous replies and forwards within an email chain. By enabling conversation view, users can quickly access and review all emails related to a specific topic without having to search through their inbox or folders.

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  • 8. 

    What happens when you recall an email?

    • Nothing

    • If the recipient has not read it before it is recalled they will not be able to read it

    • The recipient will not be able to open it

    Correct Answer
    A. If the recipient has not read it before it is recalled they will not be able to read it
    Explanation
    When you recall an email, it means that you are trying to retract or undo the sending of that email. In this case, if the recipient has not yet read the email before it is recalled, they will not be able to read it. This implies that the email will be effectively deleted or inaccessible to the recipient, ensuring that the message is not seen or read by them.

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  • 9. 

    Viruses are on the rise and are a huge challenge for businesses, what can you do to help eliminate them.

    • Do not open emails from someone you don't know

    • Do not open attachments

    • Do not forward emails from someone you don't know

    • All of the above

    Correct Answer
    A. All of the above
    Explanation
    Opening emails from unknown senders, opening attachments, and forwarding emails from unfamiliar sources can all potentially expose a business to viruses. By following these precautions and not engaging with suspicious emails or attachments, the risk of encountering viruses can be greatly reduced. Therefore, the correct answer is "All of the above."

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  • 10. 

    When would you put the office assistant on?

    • When you are taking a break

    • When you are out of the office for example; on holiday

    • Each night when you leave the office

    Correct Answer
    A. When you are out of the office for example; on holiday
    Explanation
    The office assistant should be put on when you are out of the office, for example, when you are on holiday. This is because the office assistant is meant to assist with tasks and responsibilities when you are not available. By putting the office assistant on during your absence, they can help manage any necessary tasks and ensure that things continue to run smoothly in your absence.

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  • 11. 

    What is a signature in outlook?

    • It is a digital signature to insert into your emails

    • It is a scanned copy of a signature

    • Everyone automatically has a signature set up in outlook

    Correct Answer
    A. It is a digital signature to insert into your emails
    Explanation
    A signature in Outlook refers to a digital signature that can be inserted into emails. This digital signature serves as a personalized identifier and can include information such as the sender's name, contact details, and any other relevant information. It helps to add a professional touch to the emails and allows recipients to easily identify the sender. Unlike a scanned copy of a signature, a digital signature can be easily created and customized within the Outlook email client.

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  • 12. 

    What type of text is classed as shouting in an email?

    • All capitals

    • Text in quotations

    • Bold text

    • Itlaic text

    Correct Answer
    A. All capitals
    Explanation
    In an email, text that is written in all capitals is considered as shouting. This is because using all capital letters can give the impression of yelling or raising one's voice in written communication. It is generally seen as rude or aggressive, as it can be interpreted as the sender trying to emphasize their message forcefully.

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  • 13. 

    Why would you schedule a recurring meeting?

    • To let everyone know you are having a meeting

    • To organise the calendar

    • It makes sense as the same meeting takes place every month

    Correct Answer
    A. It makes sense as the same meeting takes place every month
    Explanation
    Scheduling a recurring meeting makes sense when the same meeting takes place every month. This allows for better organization and planning, as it eliminates the need to manually schedule the meeting each time. By setting up a recurring meeting, all participants are aware that the meeting will occur regularly, saving time and ensuring everyone is prepared. Additionally, it helps maintain consistency and ensures that important discussions or updates are not missed due to scheduling conflicts.

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  • 14. 

    How many ways are there to search for emails?

    • Instant search, Search tools and filter

    • Search tools, Filter and scroll

    • Help, Search and Filter

    Correct Answer
    A. Instant search, Search tools and filter
    Explanation
    The correct answer is Instant search, Search tools and filter. These three methods provide different ways to search for emails. Instant search allows users to quickly find specific emails by typing in keywords or phrases. Search tools offer advanced options such as searching by sender, subject, or date. Filters allow users to set specific criteria to automatically sort and organize emails. By combining these three methods, users can efficiently locate and manage their emails.

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  • 15. 

    It's important to put the office assistant on when you are 'out of the office' how do you put the office assistant on? 

    • Click on the file tab and click automatic replies

    • Click on the view tab, automatic replies

    • Click on the send/receive tab, automaic replies

    • All of the above

    Correct Answer
    A. Click on the file tab and click automatic replies
    Explanation
    To put the office assistant on when you are 'out of the office', you need to click on the file tab and then click on automatic replies. This option allows you to set up an automatic response to incoming emails, informing senders that you are currently unavailable. By activating this feature, the office assistant will be enabled to handle your incoming messages while you are away.

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Quiz Review Timeline (Updated): Mar 21, 2023 +

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  • Current Version
  • Mar 21, 2023
    Quiz Edited by
    ProProfs Editorial Team
  • Oct 12, 2012
    Quiz Created by
    Trainer12
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