PHR/SPHR - Partial Chapter 3 Quiz

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    1/40 Questions

  • What are the four Ps of Marketing?  This is an essay question.  You will not be graded on your answer.  When you submit your answer, please click on the view answer link to see the notes.

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About This Quiz


This quiz covers the material from Anne Bogardus' book; PHR/SPHR Study Guide. The quiz only covers material from the beginning of chapter #3 to pp#113. I will add to this when I can, so all of chapter #3 material is covered. Good luck!

PHR/SPHR - Partial Chapter 3 Quiz - Quiz
Questions and Answers
  • 2. 

    What are the four essential questions strategic planning attempts to answer?  This is an essay question.  You will not be graded on your answer.  When you submit your answer, please click on the view answer link to see the notes.

  • 3. 

    What types of forces effect organizations?  Check all that apply.

    • External Business Environment

    • Internal Business Operations

    • Interior Business Forces

    • Exterior Forces

    Correct Answer(s)
    A. External Business Environment
    A. Internal Business Operations
    Explanation
    Organizations are influenced by both external and internal forces. The external business environment includes factors such as the economy, market trends, competition, and government regulations. These external forces can impact an organization's performance, strategy, and decision-making. On the other hand, internal business operations refer to the internal processes, structures, and systems within an organization that affect its day-to-day functioning. These include factors such as organizational culture, leadership, communication, and employee engagement. Therefore, both the external business environment and internal business operations are types of forces that can affect organizations.

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  • 4. 

    What are the external forces affecting organizations?  Check all that apply.

    • Technological developments

    • Industry changes

    • Economic environment

    • Labor pool

    • Legal and regulatory activity

    Correct Answer(s)
    A. Technological developments
    A. Industry changes
    A. Economic environment
    A. Labor pool
    A. Legal and regulatory activity
    Explanation
    The external forces that affect organizations include technological developments, industry changes, economic environment, labor pool, and legal and regulatory activity. Technological developments refer to advancements in technology that can impact how organizations operate and compete. Industry changes involve shifts in market trends, competition, and consumer preferences. The economic environment encompasses factors like inflation, interest rates, and economic growth that can impact the overall business climate. The labor pool refers to the availability and quality of the workforce, including factors like labor market trends and demographics. Legal and regulatory activity includes laws and regulations that organizations must comply with, such as employment laws, environmental regulations, and industry-specific regulations.

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  • 5. 

    Typewriters being replaced by computers are an example of what type of external force?  Check all that apply.

    • Economic environment

    • Labor pool

    • Technological developments

    Correct Answer
    A. Technological developments
    Explanation
    Typewriters being replaced by computers is an example of technological developments. This refers to the advancements and innovations in technology that lead to the introduction and adoption of new tools and systems. In this case, the typewriters were replaced by computers, indicating a shift in technology and the use of more advanced devices for writing and communication purposes.

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  • 6. 

    What are the basic organizational structures?  Check all that apply.

    • Corporations

    • Partnerships

    • Sole proprietorships

    • Limited liability companies

    • Limited slip organizatons

    Correct Answer(s)
    A. Corporations
    A. Partnerships
    A. Sole proprietorships
    A. Limited liability companies
    Explanation
    The basic organizational structures include corporations, partnerships, sole proprietorships, and limited liability companies. These structures represent different legal forms in which businesses can operate. Corporations are separate legal entities owned by shareholders. Partnerships involve two or more individuals who share the profits and liabilities of the business. Sole proprietorships are businesses owned and operated by a single individual. Limited liability companies combine the characteristics of both corporations and partnerships, providing limited liability for its owners. Limited slip organizations are not a recognized organizational structure, hence they are not included in the correct answer.

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  • 7. 

    What are the types of Partnerships?  Check all that apply.

    • Informal partnership

    • Limited partnership

    • Formal partnership

    • Joint venture

    • General partnership

    Correct Answer(s)
    A. Limited partnership
    A. Joint venture
    A. General partnership
    Explanation
    The question asks for the types of partnerships, and the correct answer includes limited partnership, joint venture, and general partnership. These are all recognized forms of partnerships in business. An informal partnership and a formal partnership are not commonly recognized types of partnerships, so they are not included in the correct answer.

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  • 8. 

    Corporations are defined by four characteristics.  Please describe one of the four.

    Correct Answer(s)
    Limited liability
    Life of corporation extends beyond original founder
    Central management
    Ownership transferred through stock
    Explanation
    You only needed to have entered any one of these four possible answers

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  • 9. 

    What are some of the more common organizational functions?

    • Production and Operations

    • Sales and Marketing

    • Fleet Management

    • Research and Development

    • Information Technology

    Correct Answer(s)
    A. Production and Operations
    A. Sales and Marketing
    A. Research and Development
    A. Information Technology
    Explanation
    Please check all that apply

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  • 10. 

    Can you name any additional organizational functions?

    • Finance and Accounting

    • Project Management

    • People/Employees

    • Leadership

    Correct Answer(s)
    A. Finance and Accounting
    A. People/Employees
    Explanation
    The additional organizational functions mentioned in the question are Finance and Accounting and People/Employees. Finance and Accounting refers to the management of financial resources, including budgeting, financial reporting, and analysis. People/Employees function involves managing and developing the workforce, including recruitment, training, and performance evaluation. These functions are essential for the smooth operation and success of an organization, as they ensure financial stability and the effective utilization of human resources.

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  • 11. 

    True or False: Production and Operations are used interchangeably?

    • True

    • False

    Correct Answer
    A. True
    Explanation
    Production and operations are often used interchangeably because they both involve the management and coordination of resources to create goods and services. Both terms refer to the activities involved in transforming inputs into outputs, and they are integral components of any organization or business. However, it is important to note that while production typically focuses on the physical aspects of creating goods, operations encompass a broader range of activities, including planning, organizing, and controlling the entire production process.

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  • 12. 

    True or False: In some organizations R&D may be shared by the Accounting and Finance functions.

    • True

    • False

    Correct Answer
    A. False
    Explanation
    In some organizations the R&D function may be shared by the Marketing and Operations functions.

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  • 13. 

    Fill in the blank by choosing the most correct answer below for the following sentence: HR may work with _________ to help project needed staffing levels for the entire organization.

    • Marketing

    • Operations

    • Information Technology

    • Finance

    Correct Answer
    A. Finance
    Explanation
    Finance is the best answer. Although the other functions listed may be able to provide data for their function they will not have access to organization wide data.

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  • 14. 

    True of False: Accounting is responsible for preparing budget reports that managers use to maintain control of operating costs.

    • True

    • False

    Correct Answer
    A. True
    Explanation
    Accounting is responsible for preparing budget reports that managers use to maintain control of operating costs. Budget reports provide crucial information about the financial performance of a company, including revenue and expenses. By analyzing these reports, managers can identify areas where costs can be reduced or controlled, ensuring that the company operates within its budgetary constraints. Accounting plays a vital role in collecting and organizing financial data, creating budget reports that enable effective cost management and decision-making. Therefore, the statement "Accounting is responsible for preparing budget reports that managers use to maintain control of operating costs" is true.

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  • 15. 

    What year was the Securities and Exchange Act created?

    • 1932

    • 1934

    • 1936

    • 1938

    Correct Answer
    A. 1934
    Explanation
    The correct answer is 1934. The Securities and Exchange Act was created in 1934 to regulate the securities industry and protect investors. This act established the Securities and Exchange Commission (SEC) to enforce federal securities laws and oversee the securities markets. It was enacted in response to the stock market crash of 1929 and aimed to restore investor confidence and prevent fraudulent activities in the securities industry.

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  • 16. 

    What does SEC stand for?

    • Secure Exchanged Credits

    • Silicon Exchanged Credits

    • Securities and Exchange Commission

    Correct Answer
    A. Securities and Exchange Commission
    Explanation
    The correct answer is Securities and Exchange Commission. The Securities and Exchange Commission (SEC) is a government agency responsible for regulating and overseeing the securities industry in the United States. It ensures that investors are protected and that the markets operate in a fair and efficient manner. The SEC enforces securities laws, regulates the activities of financial professionals and institutions, and provides investors with information to make informed decisions.

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  • 17. 

    What does AICPA stand for?  Please capitalize the beginning of each word.

    Correct Answer
    American Institute of Certified Public Accountants
    Explanation
    The AICPA stands for the American Institute of Certified Public Accountants. This organization is responsible for setting ethical standards and providing guidance for the accounting profession in the United States. They also administer the Uniform CPA Examination and offer various resources and support for CPAs.

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  • 18. 

    True of False: GAAP stands for Generally Accepted Actuarial Principles.

    • True

    • False

    Correct Answer
    A. False
    Explanation
    GAAP stands for Generally Accepted Accounting Practices

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  • 19. 

    When was FASB established?

    • 1970

    • 1972

    • 1975

    • 1978

    Correct Answer
    A. 1972
    Explanation
    The Financial Accounting Standards Board was established by the AICPA in 1972.

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  • 20. 

    What three themes have emerged in the research on Employee Engagement?

    • Leadership

    • Marketing

    • Professional Development

    • Accounting

    • Employee Recognition

    Correct Answer(s)
    A. Leadership
    A. Professional Development
    A. Employee Recognition
    Explanation
    The research on Employee Engagement has identified three main themes. The first theme is Leadership, which focuses on the role of leaders in creating an engaged workforce. The second theme is Professional Development, which highlights the importance of providing opportunities for employees to grow and develop their skills. The third theme is Employee Recognition, which emphasizes the significance of acknowledging and appreciating employees' contributions. These three themes are crucial in understanding and promoting employee engagement in organizations.

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  • 21. 

    Employees are more engaged when...?  Select the best answer from the following.

    • HR provides a training program to enhance employee engagement

    • Managers actively groom their subordinates

    • The Sales department gets a new microwave for their work area

    • Employees get new calendars each year

    Correct Answer
    A. Managers actively groom their subordinates
    Explanation
    If you picked C, you are very close, as this is a form of non-monetary reward. Still, B would be a more powerful engagement behavior.

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  • 22. 

    True or False: Leadership can be demonstrated when managers effectively communicate organizational goals and the workgroup's role in achieving those goals.

    • True

    • False

    Correct Answer
    A. True
    Explanation
    See page #102 in Anne Bogardus' book.

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  • 23. 

    True of False: Organizations have life cycles, which move in order from Startup to Maturity to Growth to Decline.

    • True

    • False

    Correct Answer
    A. False
    Explanation
    The organizational life cycle moves from startup - growth - maturity - decline.

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  • 24. 

    Some traits of an organization in the Startup phase are...?

    • Can offer at or above market salary and benefits

    • May engage in outsourcing as an alternative to internal functions

    • There are many layers of management

    • Training and development is key in this stage

    Correct Answer
    A. May engage in outsourcing as an alternative to internal functions
    Explanation
    During startup, organizations usually offer below market benefits, have few layers of management and there is little time/money for training. Startups may likely use outsourcing to fill functional needs they can not otherwise afford.

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  • 25. 

     Traits of organizations in the Growth stage may include...?  Check all that apply.

    • Founders are no longer able to manage the organization on their own

    • Morale gets a boost due to the new management that is hired

    • Compensation becomes more competitive

    • Outsourcing may still be needed for some functions

    Correct Answer(s)
    A. Founders are no longer able to manage the organization on their own
    A. Compensation becomes more competitive
    A. Outsourcing may still be needed for some functions
    Explanation
    In the Growth stage of an organization, it is common for founders to no longer be able to manage the organization on their own. As the organization grows, it becomes necessary to bring in additional management to handle the increased workload and complexity. Additionally, compensation becomes more competitive in order to attract and retain talented employees as the organization expands. Outsourcing may still be needed for some functions, as the organization may not have the resources or expertise in-house to handle all tasks efficiently.

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  • 26. 

    Some traits of the Maturity phase are...?  Check all that apply.

    • The organization remains nimble, able to change course easily

    • Can hire less experienced personnel

    • Training and development is not widely used

    • Bureaucracy becomes a possible issue at this phase

    Correct Answer(s)
    A. Can hire less experienced personnel
    A. Bureaucracy becomes a possible issue at this phase
    Explanation
    In the Maturity phase, organizations can hire less experienced personnel because they have established processes and systems in place. However, bureaucracy becomes a possible issue at this phase because as organizations grow and become more complex, there is a tendency for decision-making processes to become slower and more bureaucratic.

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  • 27. 

    Traits during the decline phase are...?  Check all that apply.

    • There is plenty of bureaucracy and inefficiencies

    • Organizations may reduce the workforce and/or close plants

    • Products and services are the most competitive in this phase

    • The general trend in sales is downward

    Correct Answer(s)
    A. There is plenty of bureaucracy and inefficiencies
    A. Organizations may reduce the workforce and/or close plants
    A. The general trend in sales is downward
    Explanation
    During the decline phase of an organization, there is typically plenty of bureaucracy and inefficiencies. As the organization struggles to maintain its operations, it may also reduce the workforce and close plants in an effort to cut costs. Additionally, the general trend in sales during this phase is downward, indicating a decline in demand for the organization's products and services.

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  • 28. 

    True or False: HR's role in organizations is evolving to be more strategic.

    • True

    • False

    Correct Answer
    A. True
    Explanation
    The answer here is true, but that only tells part of the story. While HR's role is moving from advisory to more strategic, HR is also taking on administrative and operations roles as well.

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  • 29. 

    How do HR professionals contribute to the business strategy?

    • As Subject Matter Experts (SMEs)

    • They develop the organization's strategic plan

    • They create the "implementation plan" after the strategic plan is created

    • They decide on how to distribute the assets in order the meet the plan's goals

    Correct Answer
    A. As Subject Matter Experts (SMEs)
    Explanation
    HR professionals contribute to the business strategy as subject matter experts (SMEs). This means that they possess specialized knowledge and expertise in HR practices and principles. They use this expertise to provide guidance and support in aligning HR strategies with the overall business strategy. By leveraging their knowledge, HR professionals can ensure that the organization's human resources are effectively managed and utilized to achieve the strategic goals. They play a crucial role in areas such as talent acquisition, talent development, performance management, and employee engagement, all of which are essential for the successful implementation of the business strategy.

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  • 30. 

     Although there are many different strategic planning models, there are some some common themes among them.  Please select all of the elements below that describe the strategic planning process, in general.

    • Environmental Planning

    • Strategy Implementation

    • Strategy Formulation

    • Environmental Evaluation

    • Strategy Evaluation

    Correct Answer(s)
    A. Strategy Implementation
    A. Strategy Formulation
    A. Strategy Evaluation
    Explanation
    The four themes that seem to common to the strategic planning process are: environmental scanning, strategy formulation, strategy implementation, strategy evaluation.

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  • 31. 

     Which of the following are terms are needed to discuss the strategic planning process?

    • Strategy

    • Industry

    • Objective

    • Goal

    Correct Answer(s)
    A. Strategy
    A. Objective
    A. Goal
    Explanation
    Three key terms used to discuss strategic planning are; strategy, objective and goal. Although the industry for an organization is important in the process it is not one of the key terms used to discuss the process.

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  • 32. 

    True or False: Environmental scanning is particularly crucial when organizations are in the Maturity phase; experiencing a slow pace of change.

    • True

    • False

    Correct Answer
    A. False
    Explanation
    On the contrary, evironmental scanning is key for organizations that are undergoing rapid change. This will enable them to stay up to date on key elements that could affect their strategic planning.

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  • 33. 

    Strategy formulation requires the creation of ____________, which guide the organization over the long term.  Check all that apply.

    • Mission statement

    • Objective statement

    • Vision statement

    • Core value statement

    Correct Answer(s)
    A. Mission statement
    A. Vision statement
    A. Core value statement
    Explanation
    Vision, Mission and Values are longterm guides used by the organization during the strategic planning process. Core Competencies are identified by organizations to better focus their strategy on what it is they do best.

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  • 34. 

    True or False: Once the Vision and Mission statements are completed, corporate goals need to be created.  These goals describe how the organization will get there in the long range.

    • True

    • False

    Correct Answer
    A. False
    Explanation
    The answer above is almost true, except that corporate goals describe how the organization will "get there" in the mid to long range, not just long range.

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  • 35. 

    What does the SMART acronym stand for? Please capitalize the first letter of each word, or the computer will mark it as incorrect even if you get the answer correct.

    Correct Answer
    Smart
    Measurable
    Action-Oriented
    Realistic
    Time-Based
    Explanation
    The hyphenated words may have thrown you off on this one. All that really matters is that you understand this model.

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  • 36. 

    With Strategy Implementation, the focus is on which one of the following options?

    • Long range goals

    • Mid range goals

    • Short range goals

    Correct Answer
    A. Short range goals
    Explanation
    At this phase of the strategic planning process, the most short-range goals are developed, and they are used to help business units work toward achieving the longer range goals of the strategic plan.

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  • 37. 

    True or False: Within the Strategy Implementation phase, you may need to develop a budget?

    • True

    • False

    Correct Answer
    A. True
    Explanation
    With all of the action plans in place, the organization will have the information it needs to know if any additional resources will be needed to implement the strategy. Budgeting is the tool used to determine the cost of implementing the strategy.

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  • 38. 

    True or False: During Strategy Evaluation, the organization must be ready to adjust its tactical goals and action plans if they are not working or if market conditions change.

    • True

    • False

    Correct Answer
    A. True
    Explanation
    During the evaluation phase, the organization determines how well the action plans are working, or not, and adjust short range goals if needed, but they do not change the long range components; vision, mission, values. P#111 in Anne Bogardus' book.

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  • 39. 

    A Human Capital Management Plan (HCMP) is also known as a ___________.  Please use all lower case in your answer.

    Correct Answer
    strategic hr plan
    Explanation
    A Human Capital Management Plan (HCMP) is also known as a strategic hr plan. This plan outlines the strategies and initiatives that an organization will undertake to effectively manage and develop its human capital. It involves activities such as talent acquisition, performance management, training and development, and succession planning. By creating a strategic hr plan, organizations can align their human resource practices with their overall business goals and objectives, ensuring that they have the right people in the right positions to drive success.

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  • 40. 

       True of False: An HCMP answers the same four questions addressed during the strategic planning process.

    • True

    • False

    Correct Answer
    A. True
    Explanation
    And, those questions are where are we now, where do we want to be, how will we get their, and how will we know when we arrive?

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  • Jun 03, 2024
    Quiz Edited by
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  • Feb 25, 2010
    Quiz Created by
    Jimfoord

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