All The You Need To Know' Quiz About Sales Closing

1. Always be closing

True

False

"Always be closing" is a phrase commonly used in sales and refers to the idea that salespeople should constantly be seeking to close deals and make sales. This means that they should always be actively engaging with potential customers, overcoming objections, and persuading them to make a purchase. It emphasizes the importance of being proactive and persistent in the sales process. Therefore, the correct answer is True, as it aligns with the concept of "always be closing" in sales.

Explanation

"Always be closing" is a phrase commonly used in sales and refers to the idea that salespeople should constantly be seeking to close deals and make sales. This means that they should always be actively engaging with potential customers, overcoming objections, and persuading them to make a purchase. It emphasizes the importance of being proactive and persistent in the sales process. Therefore, the correct answer is True, as it aligns with the concept of "always be closing" in sales.

2. When referring to assumptive behavior, instead of saying "if you get the service" what should you say?

When the technician is here, could the gate ben left unlocked?

When the technician's treating the house, did you want me to throw the shed in for free?

A and B

None of the above

When referring to assumptive behavior, instead of saying "if you get the service," you should say "when the technician is here" or "when the technician's treating the house." Assumptive behavior involves assuming that the customer will agree to or accept certain actions or offers, rather than asking directly. By using phrases like "when the technician is here" or "when the technician's treating the house," you are assuming that the customer has already agreed to the service and are discussing the specifics of the service rather than questioning if they want it.

Explanation

When referring to assumptive behavior, instead of saying "if you get the service," you should say "when the technician is here" or "when the technician's treating the house." Assumptive behavior involves assuming that the customer will agree to or accept certain actions or offers, rather than asking directly. By using phrases like "when the technician is here" or "when the technician's treating the house," you are assuming that the customer has already agreed to the service and are discussing the specifics of the service rather than questioning if they want it.

3. Asking the home owner to show you the pest activity is an example of what type of close?

Asking the home owner to show you the pest activity is an example of a soft close because it involves a gentle and non-confrontational approach. By asking the homeowner to demonstrate the pest activity, it allows for a more interactive and engaging conversation, creating a comfortable environment for the homeowner to share their concerns and provide valuable information. This type of close is effective in building rapport and establishing trust with the homeowner.

Explanation

Asking the home owner to show you the pest activity is an example of a soft close because it involves a gentle and non-confrontational approach. By asking the homeowner to demonstrate the pest activity, it allows for a more interactive and engaging conversation, creating a comfortable environment for the homeowner to share their concerns and provide valuable information. This type of close is effective in building rapport and establishing trust with the homeowner.

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4. An example of assumptive behavior would be?

All of the above

Actively taking notes

Inspecting areas of activity

Making them feel as if they should be doing this

Assumptive behavior refers to making assumptions about others' thoughts, feelings, or actions without any evidence or confirmation. The given options demonstrate different examples of assumptive behavior. Actively taking notes assumes that the person should be doing so without any explicit indication. Inspecting areas of activity assumes that the person has the right to do so without permission. Making them feel as if they should be doing this assumes that the person should conform to certain expectations. Therefore, all of the above options illustrate assumptive behavior.

Explanation

Assumptive behavior refers to making assumptions about others' thoughts, feelings, or actions without any evidence or confirmation. The given options demonstrate different examples of assumptive behavior. Actively taking notes assumes that the person should be doing so without any explicit indication. Inspecting areas of activity assumes that the person has the right to do so without permission. Making them feel as if they should be doing this assumes that the person should conform to certain expectations. Therefore, all of the above options illustrate assumptive behavior.

5. An example of a hard close would be

Would you like to have this done before or after your neghbors?

When the technician is here could the gate be kept unlocked

If the technician came by he would...

When the technician is in the area he could get it done for half price

This statement is an example of a hard close because it presents the listener with a limited choice, forcing them to make a decision between two options. The speaker assumes that the listener wants the task to be done, but only gives them the option of choosing the timing - either before or after the neighbors. This eliminates the possibility of the listener declining the task altogether.

Explanation

This statement is an example of a hard close because it presents the listener with a limited choice, forcing them to make a decision between two options. The speaker assumes that the listener wants the task to be done, but only gives them the option of choosing the timing - either before or after the neighbors. This eliminates the possibility of the listener declining the task altogether.

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