P&P Quiz #76: UNSAFE OR EXPEDITED LOCATIONS

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| By Neysa

Neysa

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Quizzes Created: 3 | Total Attempts: 141

Questions: 5 | Attempts: 42 | Updated: Apr 26, 2023

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P&p Quiz #76: Unsafe Or Expedited Locations - Quiz

Please review the UNSAFE OR EXPEDITED LOCATIONS P&P to successfully complete this quiz.

Questions and Answers

1.

Asking if a customer is in an unsafe location, allows Lexus Roadside to immediately assess a situation and react ___________.
- A.
  
  Timely
- B.
  
  Appropriately
- C.
  
  Correctly
Correct Answer
B. Appropriately

Explanation
This allows us to react appropriately to the owner's unsafe location.

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2.

True or False: Alerting service providers (Light Service Technician, AAA, or independent) to the seriousness of the situation gives the service provider a clear understanding of the sense of urgency and perhaps a shorter eta.
- A.
  
  True
- B.
  
  False
Correct Answer
A. True

Explanation
Alerting service providers to the seriousness of the situation can indeed give them a clear understanding of the sense of urgency. By informing them about the severity of the issue, they can prioritize it accordingly and take immediate action. This can potentially result in a shorter estimated time of arrival (ETA) as they will make it a priority to address the situation promptly.

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3.

True or False: If the situation merits an expedite or the owner requests the expedite, please be sure to document why you are expediting the call in the comments on only the Base Screen.
- A.
  
  True
- B.
  
  False
Correct Answer
B. False

Explanation
The statement is false because it states that the reason for expediting a call should only be documented on the Base Screen. However, in reality, it is important to document the reason for expediting a call in all relevant sections and screens to ensure clear communication and proper documentation of the situation.

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4.

If you dispatch a case to a service provider and are provided with a long eta such as 90 minutes or 2 hours, call and see if they can get out sooner. If they cannot, you must begin immediately looking for a new service provider. Do not ________the original service however until you have second one with a shorter eta.
- A.
  
  Cancel
- B.
  
  Reschedule
- C.
  
  Adjust
Correct Answer
A. Cancel

Explanation
If the original service provider cannot provide a shorter estimated time of arrival (ETA), it is recommended to cancel their services. However, it is important not to cancel the original service until a second service provider with a shorter ETA is secured. This ensures that there is a backup plan in place before canceling the original service.

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5.

True or False: If the owner is unable to call 911 or states that they already have but no one has arrived, hesitate to contact the police, fire department etc. via the non-emergency phone numbers listed in the Roadside Application.
- A.
  
  True
- B.
  
  False
Correct Answer
B. False

Explanation
Please DO NOT hesitate to contact police, fire department, etc to assist the owner.

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Current Version
Apr 26, 2023

Quiz Edited by
ProProfs Editorial Team
Nov 05, 2008

Quiz Created by
Neysa

P&p Quiz #76: Unsafe Or Expedited Locations

Asking if a customer is in an unsafe location, allows Lexus Roadside to immediately assess a situation and react ___________.

True or False: Alerting service providers (Light Service Technician, AAA, or independent) to the seriousness of the situation gives the service provider a clear understanding of the sense of urgency and perhaps a shorter eta.

True or False: If the situation merits an expedite or the owner requests the expedite, please be sure to document why you are expediting the call in the comments on only the Base Screen.

True or False: If the owner is unable to call 911 or states that they already have but no one has arrived, hesitate to contact the police, fire department etc. via the non-emergency phone numbers listed in the Roadside Application.