Do You Know Different Phrases Used When Making Phone Calls

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| By Catherine Halcomb
Catherine Halcomb
Community Contributor
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  • 1/10 Questions

    Hotel Receptionist: Hello, this is Maria from Star Hotel, what can I do for you? Customer: Hi, I’m calling about the reservation I made for tonight. Hotel Receptionist: Ok, ____________________________________________________? Customer: Yes, It’s Janine Radcliff.

    • Can I have your name, please?
    • Could you spell that please?
    • Could you repeat that please?
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Check out our online quiz to see if you understood how to use the key phrases for making phone calls and enhance your learning by completing the assignment.

Do You Know Different Phrases Used When Making Phone Calls - Quiz

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  • 2. 

    Customer: My name is Janine Radcliff. Hotel Receptionist: Ok, ____________________________________________________? Customer: Sure. My first name is Janine – J-A-N-I-N-E. My last name is Radcliff – R-A-D-C-L-I-F-F.

    • Could you repeat that please?

    • Could you spell that please?

    • Is Janine there?

    Correct Answer
    A. Could you spell that please?
    Explanation
    The customer is providing their name to the hotel receptionist, and the receptionist is asking for clarification on how to spell it. This suggests that the receptionist did not understand the name when the customer initially stated it. Therefore, the appropriate response from the receptionist would be to ask the customer to spell their name.

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  • 3. 

    Customer: Hi, I’m calling about getting a refund for my ticket. Could I speak to the customer service department? Airline Receptionist: Of course. ___________________________________________________________. Customer: Thank you!

    • Could you tell him I called?

    • Please hold, I'll put you through.

    • I'm sorry, he is not available.

    Correct Answer
    A. Please hold, I'll put you through.
    Explanation
    The correct answer is "Please hold, I'll put you through." This response indicates that the airline receptionist is willing to transfer the call to the customer service department. By saying "please hold," it suggests that the receptionist needs a moment to connect the customer with the appropriate department. The phrase "I'll put you through" confirms that the receptionist will transfer the call as requested.

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  • 4. 

    Receptionist: Hi, this is Jack from the dentist’s office. _______________________________________? Person 1: Sorry, Mark’s away at the moment.

    • Can I ask who's calling?

    • Could I speak to Mark please?

    • Could you speak up please?

    Correct Answer
    A. Could I speak to Mark please?
    Explanation
    The correct answer is "Could I speak to Mark please?" because the receptionist is calling from the dentist's office and is likely looking to speak with someone specific, in this case, Mark. The person answering the phone acknowledges that Mark is not available at the moment and asks for the purpose of the call.

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  • 5. 

    Coach: Our practice will be next week Friday at 8 am. Team Member: _____________________________________ Coach: I said, our practice will be next week Friday at 8 am.

    • Could you repeat that please?

    • Could you spell that please?

    • Hang on for a moment, please.

    Correct Answer
    A. Could you repeat that please?
    Explanation
    The team member's response of "Could you repeat that please?" indicates that they did not fully hear or understand the coach's statement about the practice schedule. They are asking the coach to repeat the information so that they can clarify and make sure they have the correct details.

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  • 6. 

    Team Member: Sorry, I’m having a hard time hearing you. ___________________________________________? Coach: Sorry, let me go to a quieter place. Ok, can you hear be better now? Team Member: Yes, much better. Could you repeat that once more? Coach: Yes – we will meet next Friday at 8 am for practice.

    • Could you speak up?

    • Could you spell that please?

    • Hang on for a moment, please.

    Correct Answer
    A. Could you speak up?
    Explanation
    The correct answer is "Could you speak up?" because the team member is having a hard time hearing the coach. The team member asks the coach to repeat what they said, indicating that they couldn't hear properly. Asking someone to speak up is a common request when someone is having difficulty hearing.

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  • 7. 

    Teacher: Hi, this is Mrs. Samson calling from Number 1 Primary School. Could I speak to your mother, please?  Pupil: Sorry, I’m afraid she’s busy at the moment. ____________________________________________? Teacher: Yes, please tell her the school will go on a trip next week. She can call me back for the details. Pupil: Ok, I will pass that on. Teacher: Thanks

    • Can I take a message?

    • Can I leave a message?

    Correct Answer
    A. Can I take a message?
    Explanation
    The correct answer is "Can I take a message?" because the teacher is asking if the pupil can relay a message to their mother. The teacher wants the pupil to inform their mother about the school trip and ask her to call back for more details.

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  • 8. 

    Person 1: Sorry, Jim’s away at the moment. Receptionist: Ok, _________________________________________? Person 1: Of course. Receptionist: Please remind him he has an appointment tomorrow. Person 1: Ok, will do.

    • Can I take a message?

    • Can I leave a message?

    Correct Answer
    A. Can I leave a message?
    Explanation
    The correct answer is "Can I leave a message?" because the person is asking if they can leave a message for Jim while he is away. This is evident from the response of Person 1, who agrees to take the message and reminds the receptionist to inform Jim about the appointment.

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  • 9. 

    Hotel Receptionist: Good afternoon, Luxury Hotels, what can I do for you? Customer: Hi, I’m calling ______ the reservation I made for tonight.

    Correct Answer
    about
    Explanation
    The customer is calling to inquire or ask about the reservation they made for tonight.

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  • 10. 

    Airline Receptionist: Good evening, Skyway Airlines, _________________________________________________?

    Correct Answer
    how can I help you
    Explanation
    The correct answer is "how can I help you." This is the most appropriate response for an airline receptionist as it demonstrates a polite and helpful attitude towards the caller. By asking this question, the receptionist is offering assistance and indicating a willingness to address any inquiries or concerns the caller may have.

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Quiz Review Timeline (Updated): Nov 16, 2023 +

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  • Current Version
  • Nov 16, 2023
    Quiz Edited by
    ProProfs Editorial Team
  • Mar 09, 2021
    Quiz Created by
    Catherine Halcomb
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