Q2c02 - Order Management - Kc | Attempts: 154

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| By Timothy Johnson

Timothy Johnson

Community Contributor

Quizzes Created: 9 | Total Attempts: 4,156

Questions: 10 | Attempts: 154 | Updated: Mar 16, 2023

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Questions and Answers

1.

What is an example of why an item would be on Delivery Block?
- A.
  
  TANN line item
- B.
  
  Order on credit hold
- C.
  
  Delivery block on customer master
- D.
  
  All of the above
Correct Answer
D. All of the above

Explanation
All of the above options can be examples of why an item would be on Delivery Block. A TANN line item refers to a specific type of item that is blocked from delivery due to certain reasons such as incomplete information or missing documentation. An order on credit hold means that the customer's credit limit has been exceeded or there are outstanding payments, which can result in the item being blocked from delivery. Lastly, if there is a delivery block on the customer master data, it indicates that the customer account has specific restrictions or limitations that prevent the item from being delivered.

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2.

Agents and Inside Sales Employees will be assigned to the customer.
- A.
  
  True
- B.
  
  False
Correct Answer
A. True

Explanation
This statement indicates that both agents and inside sales employees will be assigned to the customer. Therefore, the answer is true.

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3.

What system will corporate use to enter orders?
- A.
  
  SAP ECC
- B.
  
  SAP CRM
- C.
  
  Neither A nor B
- D.
  
  Both A and B
Correct Answer
A. SAP ECC

Explanation
Corporate will use the SAP ECC system to enter orders.

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4.

What is the “pick ticket” equivalent to in SAP?
- A.
  
  Requisition
- B.
  
  Inventory Query
- C.
  
  Transfer Order or “TO”
- D.
  
  None of the above
Correct Answer
C. Transfer Order or “TO”

Explanation
In SAP, the "pick ticket" is equivalent to a "Transfer Order" or "TO". A transfer order is a document that is used to move materials from one location to another within a warehouse. It contains information about the materials to be picked, the source location, and the destination location. The pick ticket in SAP is generated based on the transfer order and is used by warehouse personnel to physically pick the materials and fulfill the order. Therefore, the correct answer is Transfer Order or "TO".

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5.

Where do you search, identify and confirm the account?
- A.
  
  SAP ECC
- B.
  
  SAP CRM
- C.
  
  Neither A nor B
- D.
  
  Both A and B
Correct Answer
B. SAP CRM

Explanation
In order to search, identify, and confirm the account, the correct answer is SAP CRM. This is because SAP CRM (Customer Relationship Management) is a software system that is specifically designed to manage customer relationships and interactions. It provides tools and functionalities for searching, identifying, and confirming customer accounts. SAP ECC (Enterprise Central Component) is a different software system that focuses on managing business processes and operations. Therefore, it is not the appropriate system for these tasks.

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6.

You must create a quote before creating a sales order.
- A.
  
  True
- B.
  
  False
Correct Answer
B. False

Explanation
This statement is false because it is not necessary to create a quote before creating a sales order. While creating a quote before a sales order can be a common practice in some sales processes, it is not a requirement in all cases. Sales orders can be created without first creating a quote, especially in situations where the customer has already provided all the necessary information for the order or when the sales process does not involve providing a formal quote.

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7.

If you select the order type “ZOR Lawson Order”, a credit card # can be used as a form of payment.
- A.
  
  True
- B.
  
  False
Correct Answer
B. False

Explanation
If you select the order type "ZOR Lawson Order", a credit card # cannot be used as a form of payment.

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8.

What is document flow?
- A.
  
  The path of order information throughout the system
- B.
  
  The e-mail audit trial
- C.
  
  The routing of hard copy of all order transactions
- D.
  
  None of the above
Correct Answer
A. The path of order information throughout the system

Explanation
Document flow refers to the process of how order information moves through a system. It includes the various steps and stages that the information goes through, from the initial creation of the order to its final processing and fulfillment. This can involve different departments or individuals within an organization, as well as any necessary approvals or reviews along the way. Understanding the document flow is crucial for ensuring that orders are properly tracked, managed, and executed in a timely and efficient manner.

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9.

You can put a core item, core non-stock and a Specials item all on one order.
- A.
  
  True
- B.
  
  False
Correct Answer
A. True

Explanation
The statement is stating that it is possible to include a core item, a core non-stock item, and a specials item all in a single order. This means that there are no restrictions or limitations on the types of items that can be included in an order, allowing for a combination of different types of items. Therefore, the answer is true.

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10.

What is an example an output document?
- A.
  
  Quote confirmation
- B.
  
  Order confirmation
- C.
  
  Invoice
- D.
  
  All of the above
Correct Answer
D. All of the above

Explanation
An output document refers to any document that is generated or produced as a result of a process or transaction. In this case, all of the options provided - quote confirmation, order confirmation, and invoice - can be considered examples of output documents. Each of these documents serves a different purpose and provides information related to a specific transaction or interaction with a customer or client. Therefore, all of the options listed can be considered correct examples of output documents.

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Current Version
Mar 16, 2023

Quiz Edited by
ProProfs Editorial Team
Jun 14, 2011

Quiz Created by
Timothy Johnson

Q2c02 - Order Management - Kc

What is an example of why an item would be on Delivery Block?

Agents and Inside Sales Employees will be assigned to the customer.

What system will corporate use to enter orders?

What is the “pick ticket” equivalent to in SAP?

Where do you search, identify and confirm the account?

You must create a quote before creating a sales order.

If you select the order type “ZOR Lawson Order”, a credit card # can be used as a form of payment.

What is document flow?

You can put a core item, core non-stock and a Specials item all on one order.

What is an example an output document?