QMS (ISO 9001) Requirements Understanding Assessment

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| By Oluwaseni Oke

Oluwaseni Oke, QMS and EMS consulting

Oluwaseni, an IRCA Certified Lead Auditor, boasts 23+ years of expertise in crafting and sustaining quality and environmental management systems. With a robust track record, Oluwaseni is dedicated to ensuring excellence in organizational processes.

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Questions: 18 | Attempts: 1,733 | Updated: Mar 21, 2023

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QMS (ISO 9001) Requirements Understanding Assessment - Quiz

Assessment of ISO 9001 requirements understanding

Questions and Answers

1.

The ISO 9001: 2008 standard is based on 8 principles. Which of these is not part.
- A.
  
  Leadership
- B.
  
  Management Review
- C.
  
  Customer focus
- D.
  
  Factual approach to decision making
Correct Answer
B. Management Review

Explanation
The ISO 9001: 2008 standard is based on 8 principles, which include leadership, customer focus, and a factual approach to decision making. However, management review is not one of the principles. Management review is a separate process within the ISO 9001: 2008 standard that involves top management reviewing the organization's quality management system to ensure its effectiveness and identify areas for improvement. Although it is an important aspect of the standard, it is not considered one of the foundational principles.

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2.

Which of these is not one of the main clauses of the Standard ISO 9001:2008
- A.
  
  Quality Management Assurance
- B.
  
  Management Responsibility
- C.
  
  Product Realization
- D.
  
  Resource Management
Correct Answer
A. Quality Management Assurance

Explanation
The correct answer is Quality Management Assurance because it is not one of the main clauses of the Standard ISO 9001:2008. The main clauses of ISO 9001:2008 are Management Responsibility, Resource Management, Product Realization, and Measurement, Analysis, and Improvement. Quality Management Assurance is not mentioned as one of the main clauses in the ISO 9001:2008 standard.

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1
0
3.

Quality objectives of your departments must be:
- A.
  
  Lofty
- B.
  
  Measurable
- C.
  
  Multiple
- D.
  
  Customer focused
Correct Answer
B. Measurable

Explanation
The quality objectives of a department must be measurable in order to gauge progress and success. By setting measurable goals, it becomes easier to track and evaluate performance, identify areas for improvement, and make data-driven decisions. Measurable objectives provide a clear benchmark for success, allowing for effective monitoring and accountability. Without measurability, it would be challenging to assess whether the department is meeting its quality objectives and to make necessary adjustments to ensure continuous improvement.

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4.

Which is false? To get certification to ISO 9001:2008 standard your company must:
- A.
  
  Establish a quality management system
- B.
  
  Implement the quality management system
- C.
  
  Document the quality management system
- D.
  
  Continually commend the effectiveness of the quality management system
Correct Answer
D. Continually commend the effectiveness of the quality management system

Explanation
The false statement is "Continually commend the effectiveness of the quality management system". This is incorrect because ISO 9001:2008 does not require companies to continually commend the effectiveness of the quality management system. However, ISO 9001:2008 does require companies to continually monitor and measure the effectiveness of the quality management system through internal audits, management reviews, and corrective actions.

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5.

In what clause are the documentation requirements listed
- A.
  
  Quality management system
- B.
  
  Product realization
- C.
  
  Both of the above
- D.
  
  Both of the above
Correct Answer
A. Quality management system

Explanation
The documentation requirements are listed in the Quality management system clause. This clause outlines the necessary documentation needed for the effective implementation and maintenance of the quality management system. It includes procedures, work instructions, records, and other documents that are essential for ensuring quality control and compliance with standards.

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6.

An authentic Quality Management System requires:
- A.
  
  All processes to be defined throughout the year
- B.
  
  All processes to be clarified throughout the organization
- C.
  
  All processes to be determined throughout the organization
- D.
  
  All processes to be determined throughout product realization
Correct Answer
C. All processes to be determined throughout the organization

Explanation
An authentic Quality Management System requires all processes to be determined throughout the organization. This means that every process within the organization, from planning to execution, should be clearly identified and defined. By ensuring that all processes are determined, the organization can effectively manage and control its operations, leading to improved quality and customer satisfaction. This also allows for better coordination and collaboration among different departments and stakeholders, ensuring that everyone is aligned and working towards the same goals.

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7.

Measurement and analysis of customer satisfaction is necessary:
- A.
  
  Whenever patronage is low
- B.
  
  Whenever patronage is high
- C.
  
  All the time to evaluate opportunities for improvement
- D.
  
  Any of the situation above arises
Correct Answer
C. All the time to evaluate opportunities for improvement

Explanation
Measurement and analysis of customer satisfaction is necessary all the time to evaluate opportunities for improvement. This is because customer satisfaction is a crucial aspect of any business. By continuously measuring and analyzing customer satisfaction, a company can identify areas where they are excelling and areas where they need to improve. This information can then be used to make necessary changes and enhancements to products, services, and overall customer experience, ensuring that the company stays competitive and meets the evolving needs and expectations of its customers.

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8.

When are procedures required?
- A.
  
  Whenever a job holder is going on vacation
- B.
  
  Whenever a process is put in place
- C.
  
  Only when the job holder does not understand his job
- D.
  
  Any of the above situation arises
Correct Answer
B. Whenever a process is put in place

Explanation
Procedures are required whenever a process is put in place. Procedures are a set of step-by-step instructions that outline how a particular task or process should be carried out. They provide consistency, clarity, and efficiency in the execution of tasks. When a new process is introduced or an existing process is modified, procedures are necessary to ensure that everyone involved understands how to perform the task correctly and consistently. Therefore, whenever a process is put in place, procedures are required to guide individuals in carrying out the process effectively.

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9.

List the five main requirements of the ISO 9001:2008 Standard
10.

List five of the principles on which the ISO 9001:2008 Standard is based
11.

Describe what you could mean by quality
12.

What does quality objective mean to you
13.

There are five sets of documentation required in the quality management system which must also be accessible to your department. List three of them.
14.

Regarding competence awareness and training of the Human Resource, state two of the requirements prescribed in the clause "Resource Management"
15.

Explain the purpose of Internal Audit audit and its likely effects on the system
16.

Give five requirements of ISO 9001:2008 standard regarding document control
17.

List out five items that a quality management system procedure must contain
18.

Describe how changes and amendments can be made to QMS documents

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Current Version
Mar 21, 2023

Quiz Edited by
ProProfs Editorial Team
Mar 12, 2013

Quiz Created by
Oluwaseni Oke

QMS (ISO 9001) Requirements Understanding Assessment

The ISO 9001: 2008 standard is based on 8 principles. Which of these is not part.

Which of these is not one of the main clauses of the Standard ISO 9001:2008

Quality objectives of your departments must be:

Which is false? To get certification to ISO 9001:2008 standard your company must:

In what clause are the documentation requirements listed

An authentic Quality Management System requires:

Measurement and analysis of customer satisfaction is necessary:

When are procedures required?

List the five main requirements of the ISO 9001:2008 Standard

List five of the principles on which the ISO 9001:2008 Standard is based

Describe what you could mean by quality

What does quality objective mean to you

There are five sets of documentation required in the quality management system which must also be accessible to your department. List three of them.

Regarding competence awareness and training of the Human Resource, state two of the requirements prescribed in the clause "Resource Management"

Explain the purpose of Internal Audit audit and its likely effects on the system

Give five requirements of ISO 9001:2008 standard regarding document control

List out five items that a quality management system procedure must contain

Describe how changes and amendments can be made to QMS documents