Quiz 4 - Sizing, Admin, And Shipping | Attempts: 178

2.

When explaining how to select a size to a customer, it is best to usually explain to the customer that _____________.

the sizes listed should match the wearer's measurements exactly.
There is normally a lot of 'give' in the costumes so the size really doesn't matter.
In most circumstances,they should add 3 - 4 inches to the wearer's measurements for comfort and movement and select that size.
None of the above

Correct Answer

A. In most circumstances,they should add 3 - 4 inches to the wearer's measurements for comfort and movement and select that size.

Explanation

When explaining how to select a size to a customer, it is best to usually explain to the customer that in most circumstances, they should add 3 - 4 inches to the wearer's measurements for comfort and movement and select that size. This is because costumes often have a slim fit and adding extra inches allows for ease of movement and ensures a comfortable fit. It is important to consider the wearer's comfort and the need for flexibility while selecting the size.

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3.

When helping a customer select a tuxedo size, you should remember ________________.

Wearers should add 4-6 inches to their chest measurement for movement.
Customers are allowed to make temporary alterations to our rental tuxedos.
Waist measurements should be compared 'as is' (do not add any inches).
Tuxedos are rented and sold in complete sets only. E.G. Small, Medium, Large, XLarge, XXLarge
All of the above

Correct Answer

A. All of the above

Explanation

When helping a customer select a tuxedo size, it is important to remember all of the given statements. Wearers should add 4-6 inches to their chest measurement for movement, customers are allowed to make temporary alterations to rental tuxedos, waist measurements should be compared 'as is' without adding any inches, and tuxedos are rented and sold in complete sets only. Therefore, considering all of these factors is crucial in ensuring that the customer finds the right tuxedo size.

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4.

A CSR should use the Dashboard Product Search to ____________.

Search external (drop ship) inventory.
View our in stock quantity of an item.
Add products to the shopping cart for purchase.
A and B
None of the above

Correct Answer

A. A and B

Explanation

A CSR should use the Dashboard Product Search to search external (drop ship) inventory and view our in stock quantity of an item. This tool allows them to easily access and check the availability of products from external sources as well as our own inventory. By using this feature, the CSR can provide accurate information to customers regarding the availability and delivery of specific items.

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5.

You can view a customer's billing, shipping, tracking and payment information and products ordered in the Admin Order Summary.

True
False

Correct Answer

A. True

Explanation

In the Admin Order Summary, you have access to various details related to a customer's order. This includes their billing and shipping information, tracking details for the shipment, payment information, and a list of the products they have ordered. Therefore, the statement is true.

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6.

In an Admin Order Summary, the Return Information section will tell you __________.

The date a return would need to be postmarked by.
The date a return would need to be received by our Returns Department.
The amount of money a customer will receive back.
All of the above

Correct Answer

A. The date a return would need to be postmarked by.

Explanation

In an Admin Order Summary, the Return Information section will tell you the date a return would need to be postmarked by. This information is important for customers to know the deadline by which they need to send back their return in order to be eligible for a refund or exchange. It helps ensure that the return is initiated within the specified time frame and avoids any delays or issues with the return process. The other options mentioned in the question, such as the date a return would need to be received by our Returns Department and the amount of money a customer will receive back, are not necessarily provided in the Return Information section.

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7.

Orders must be put On Hold to make changes to products. Orders can only be put On Hold before a label is printed for shipment.

True
False

Correct Answer

A. True

Explanation

The statement is true because in order to make changes to products in an order, the order must be put On Hold. Additionally, the statement mentions that orders can only be put On Hold before a label is printed for shipment, indicating that once the label is printed, changes cannot be made to the order. Therefore, the correct answer is true.

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8.

A reason to put an order on Manager Attention would include

A customer needing a refund.
An order needing a defective piece sent out.
A customer requiring a call back.
All of the above
None of the above

Correct Answer

A. All of the above

Explanation

The reason to put an order on Manager Attention would include all of the above scenarios. When a customer needs a refund, it is important for the manager to handle the situation and ensure customer satisfaction. Similarly, if an order needs a defective piece sent out, the manager's attention is required to resolve the issue. Additionally, if a customer requires a call back, the manager needs to address their concerns and provide assistance. Therefore, all of these situations warrant the order to be put on Manager Attention.

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9.

Priority shipments placed before noon CST M - F will ship the same day and shipments Express Saver or faster will ship the same business day if placed before 3pm CST.

True
False

Correct Answer

A. True

Explanation

The statement is explaining the shipping policy for priority shipments and express saver shipments. It states that if a priority shipment is placed before noon CST from Monday to Friday, it will be shipped on the same day. Similarly, if an express saver shipment is placed before 3pm CST on any business day, it will also be shipped on the same day. Therefore, the statement is true.

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10.

Which of the following statements is FALSE?

Our shipping costs are based on the weight of items purchased and the location the order is shipping to.
We offer a small shipping discount if customers call and ask us.
We ship internationally to over 200 countries with the USPS.
We offer shipping to Canada through FedEx on HalloweenCostumes.com.

Correct Answer

A. We offer a small shipping discount if customers call and ask us.

Explanation

The statement "We offer a small shipping discount if customers call and ask us" is false because it contradicts the previous statement that shipping costs are based on the weight of items purchased and the location the order is shipping to. The discount is not dependent on customers calling and asking for it, but rather on the specific factors mentioned.

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Quiz 4 - Sizing, Admin, And Shipping

To help customers select the right size costume we _____________.

When explaining how to select a size to a customer, it is best to usually explain to the customer that _____________.

When helping a customer select a tuxedo size, you should remember ________________.

A CSR should use the Dashboard Product Search to ____________.

You can view a customer's billing, shipping, tracking and payment information and products ordered in the Admin Order Summary.

In an Admin Order Summary, the Return Information section will tell you __________.

Orders must be put On Hold to make changes to products. Orders can only be put On Hold before a label is printed for shipment.

A reason to put an order on Manager Attention would include

Priority shipments placed before noon CST M - F will ship the same day and shipments Express Saver or faster will ship the same business day if placed before 3pm CST.

Which of the following statements is FALSE?