1.
What 2 banks do we use to process the Sears Credit Cards ?
Correct Answer
A. HSBC and Citibank
2.
Where is our corporate office located?
Correct Answer
C. Hoffman Estates, IL
Explanation
The correct answer is Hoffman Estates, IL. This is the location of our corporate office.
3.
If someone calls a "Caroline Yellow" over the PA, it should mean that...............
Correct Answer
B. A hazardous spill has occured
Explanation
If someone calls a "Caroline Yellow" over the PA, it should mean that a hazardous spill has occurred. This is because "Caroline Yellow" is a code or signal used to alert the staff or employees about a hazardous spill. It is a way to communicate the situation quickly and discreetly, without causing panic or alarm among the customers or general public.
4.
If a manager calls a "Code 12" over the PA, it means that.......
Correct Answer
A. He/she is going to lunch or dinner
Explanation
The correct answer is "He/she is going to lunch or dinner." The phrase "Code 12" is being used as a specific code to indicate that the manager is going to take a break for lunch or dinner. This code is likely used to inform the staff or employees about the manager's availability during that time, allowing them to plan accordingly or seek assistance from someone else if needed.
5.
What holidays do part-timers get paid for even if they don't work them?
Correct Answer
C. Thanksgiving and Christmas
Explanation
Part-time workers are typically entitled to paid holidays, even if they do not work on those days. The two holidays mentioned in the answer, Thanksgiving and Christmas, are widely recognized holidays in many countries, including the United States. These holidays are usually observed by most employers, regardless of the employee's work schedule. Therefore, part-time workers would still receive their regular pay for these holidays, even if they are not scheduled to work on those specific days.
6.
How many infraction(s) should you get if you clock in 10 minutes past your scheduled time?
Correct Answer
B. 1/2
Explanation
If you clock in 10 minutes past your scheduled time, you should get 1/2 infraction. This is because being 10 minutes late is halfway between being on time and being 20 minutes late, which would result in 1 infraction. Therefore, being 10 minutes late would result in half of an infraction.
7.
If you were to pick up a phone and dial "366" you would reach............
Correct Answer
C. Layaway
Explanation
If you were to pick up a phone and dial "366", you would reach the Layaway department. Layaway is a service offered by some stores where customers can pay for an item in installments before taking it home. Dialing "366" would connect you to the department responsible for handling layaway transactions.
8.
If you were to sell a $2.99 Smart Plan, you would make how much in commission?
Correct Answer
A. .25 cents
Explanation
If you were to sell a $2.99 Smart Plan, you would make a commission of .25 cents. This means that for every $2.99 Smart Plan sold, the seller would earn a commission of .25 cents.
9.
"Operation Invitation" means that...............
Correct Answer
B. You should be standing by checkouts inviting people into your line
Explanation
"Operation Invitation" means that employees should be stationed near the checkouts and actively inviting customers to join their line. This implies that the employees should be proactive in their approach and actively engage with customers, encouraging them to choose their checkout line. This strategy aims to improve customer service and ensure efficient checkout processes.
10.
Which of the following WAS a Kmart CEO?
Correct Answer
B. Alwyn Lewis
Explanation
Alwyn Lewis was a CEO of Kmart.
11.
If you were promoted from a checkout operator to department lead, you would move from a Level 1 to a Level 5. That would mean a raise of:
Correct Answer
D. $1.00 an hour
Explanation
The correct answer is $1.00 an hour. This is because the question states that if you were promoted from a checkout operator to department lead, you would move from a Level 1 to a Level 5. This indicates a significant promotion, which would likely come with a higher salary. The options given include raises of .25, .50, .75, and $1.00 an hour. Out of these options, $1.00 an hour would be the most reasonable raise for such a promotion.
12.
One of Kmart's private brands is:
Correct Answer
B. American Fare
Explanation
American Fare is one of Kmart's private brands.
13.
SHC stands for:
Correct Answer
D. Sears Holding Corporation
Explanation
The correct answer is Sears Holding Corporation. SHC stands for Sears Holding Corporation, which is a retail company that operates several well-known brands, including Sears and Kmart. The company was formed in 2005 when Sears, Roebuck and Co. merged with Kmart Holdings Corporation. The merger created one of the largest retail companies in the United States, with a diverse range of products and services.
14.
When I open my cash drawer in the morning, my cash bag should have how many $5 bills in it:
Correct Answer
D. 12
Explanation
The correct answer is 12 because the question states that the cash bag should have $5 bills in it. Therefore, the correct number of $5 bills in the cash bag would be 12.
15.
How many pay phones are in our store lobby?
Correct Answer
B. 1
Explanation
There is only one pay phone in the store lobby.