Reception Desk Associate Quiz

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Quizzes Created: 1 | Total Attempts: 120
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  • 1/13 Questions

    If a member calls asking if the tennis courts are "playable", what should you do?

    • Say "Uhhhh, I don't know...let me see if I can run out there and check?"
    • Say: "I would be happy to transfer you to our court weather line for weather updates. Just a moment, please?"
    • Say: "Ya, I'm pretty sure they are...you should just come by the Club and check it out!"
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About This Quiz

This Reception Desk Associate Quiz assesses essential front desk operations in a sports facility context. It evaluates knowledge on handling inquiries, maintaining proper attire, managing facility updates, and ensuring compliance with service standards.

Reception Desk Associate Quiz - Quiz

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  • 2. 

    I am being shopped consistently, and must provide excellent service each and every time.

    • True

    • False

    Correct Answer
    A. True
    Explanation
    The statement suggests that the person is consistently being evaluated or assessed by shoppers, and they are required to deliver excellent service consistently. This implies that the person is likely working in a customer service role or a job where customer satisfaction is important. Therefore, the correct answer is "True" as it aligns with the information provided.

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  • 3. 

    I will be sent home for wearing the wrong uniform?

    • True

    • False

    Correct Answer
    A. True
    Explanation
    The given statement suggests that if someone wears the wrong uniform, they will be sent home. This implies that there are rules or regulations in place regarding uniforms, and not adhering to them can result in consequences. Therefore, the correct answer is true.

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  • 4. 

    PAC has opportunities to grow my career, if I perform very well at the Reception Desk?

    • True

    • False

    Correct Answer
    A. True
    Explanation
    The given statement suggests that if the individual performs very well at the Reception Desk, there are opportunities for career growth within PAC. This implies that PAC values and recognizes exceptional performance and is willing to provide advancement opportunities to those who excel in their role.

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  • 5. 

    All members and guests must check in.  No one may SNEAK BY the desk?

    • True

    • False

    Correct Answer
    A. True
    Explanation
    The statement implies that all members and guests are required to check in, and no one is allowed to bypass the desk without checking in. Therefore, the correct answer is true, as it aligns with the given information.

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  • 6. 

    How do you check in families?

    • Watch them go by the desk

    • Press the FAM button on the computer and make sure everyone is on the membership

    • Just check in everyone and not ask for names

    Correct Answer
    A. Press the FAM button on the computer and make sure everyone is on the membership
    Explanation
    To check in families, the most appropriate method is to press the FAM button on the computer and ensure that everyone is on the membership. This suggests that there is a computer system in place that allows for managing memberships and checking in individuals. By pressing the FAM button, it indicates that there is a specific function or feature on the computer system dedicated to handling family check-ins. This method ensures that all family members are accounted for and properly checked in.

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  • 7. 

    If a member checks in, and pays cash for an indoor court...what do you do?

    • Only say: "Have a great time!"

    • Hand them their receipt

    • Mark them as "Checked in" on Xpiron and hand them their receipt

    Correct Answer
    A. Mark them as "Checked in" on Xpiron and hand them their receipt
    Explanation
    When a member checks in and pays cash for an indoor court, the appropriate action is to mark them as "Checked in" on Xpiron and hand them their receipt. This ensures that the member's check-in is recorded accurately in the system and they have a proof of payment. Simply saying "Have a great time!" without marking them as checked in on Xpiron may lead to confusion and inaccurate records. Handing them their receipt also provides them with a physical copy for their reference.

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  • 8. 

    If I work 6 or more hours, I am not required to clock out for a 30 min break.

    • True

    • False

    Correct Answer
    A. False
    Explanation
    The statement suggests that if someone works 6 or more hours, they do not have to clock out for a 30-minute break. However, the correct answer is False. This means that even if someone works 6 or more hours, they are still required to clock out for a 30-minute break.

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  • 9. 

    Are we building a new hot tub?

    • Yes

    • No

    • It is being looked at in the next phase of our construction, but not for this current phase

    Correct Answer
    A. Yes
    Explanation
    The given answer suggests that we are indeed building a new hot tub.

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  • 10. 

    I may accept packages/bags/other belongings and put them in A.J.'s office for pick up by others?

    • True

    • False

    Correct Answer
    A. False
    Explanation
    This statement is false because it states that the person may accept packages, bags, or other belongings and put them in A.J.'s office for pick up by others. However, there is no indication that the person has the authority or permission to do so. Without proper authorization, it would not be appropriate for the person to handle and store other people's belongings in A.J.'s office.

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  • 11. 

    What does your uniform need to consist of (every time), in cold weather?

    • Shirt/Blouse (Untucked is OK)

    • Shirt/Blouse (Tucked in)

    • Supplied Black Jacket

    • Name tag

    • Hair straightened

    • Ironed uniform blouse/shirt

    • Any jacket I want

    Correct Answer(s)
    A. Shirt/Blouse (Tucked in)
    A. Supplied Black Jacket
    A. Name tag
    A. Ironed uniform blouse/shirt
    Explanation
    The uniform needs to consist of a shirt/blouse that is tucked in, a supplied black jacket, a name tag, and an ironed uniform blouse/shirt.

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  • 12. 

    The correct phone script is (select all the right pieces):

    • Good Morning/Afternoon/Evening,

    • Thank you for calling Pacific Athletic Club,

    • Pacific Athletic Club,

    • This is ____________,

    • How may I assist you?

    • How may I help you?

    Correct Answer(s)
    A. Good Morning/Afternoon/Evening,
    A. Thank you for calling Pacific Athletic Club,
    A. This is ____________,
    A. How may I assist you?
    Explanation
    The correct phone script includes the greeting "Good Morning/Afternoon/Evening," to acknowledge the time of day. It also includes the company name "Pacific Athletic Club" to identify the organization. The phrase "This is ____________," is used to introduce oneself. Finally, the script ends with the question "How may I assist you?" to offer help to the caller.

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  • 13. 

    Parents can bring any children they want into the Club, as long as they have a Club West Family Membership?

    • True

    • False

    Correct Answer
    A. False
    Explanation
    Children must be on the membership, or pay the prevailing guest fee!

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Quiz Review Timeline (Updated): Nov 8, 2023 +

Our quizzes are rigorously reviewed, monitored and continuously updated by our expert board to maintain accuracy, relevance, and timeliness.

  • Current Version
  • Nov 08, 2023
    Quiz Edited by
    ProProfs Editorial Team
  • Mar 08, 2011
    Quiz Created by
    Pacclub
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