Reception Desk Associate Quiz

The correct answer suggests that the best course of action when a member asks if the tennis courts are "playable" is to transfer them to the court weather line for weather updates. This ensures that the member gets accurate and up-to-date information about the condition of the courts before making any plans to visit the club.

The statement suggests that the person is consistently being evaluated or assessed by shoppers, and they are required to deliver excellent service consistently. This implies that the person is likely working in a customer service role or a job where customer satisfaction is important. Therefore, the correct answer is "True" as it aligns with the information provided.

The given statement suggests that if the individual performs very well at the Reception Desk, there are opportunities for career growth within PAC. This implies that PAC values and recognizes exceptional performance and is willing to provide advancement opportunities to those who excel in their role.

The given statement suggests that if someone wears the wrong uniform, they will be sent home. This implies that there are rules or regulations in place regarding uniforms, and not adhering to them can result in consequences. Therefore, the correct answer is true.

To check in families, the most appropriate method is to press the FAM button on the computer and ensure that everyone is on the membership. This suggests that there is a computer system in place that allows for managing memberships and checking in individuals. By pressing the FAM button, it indicates that there is a specific function or feature on the computer system dedicated to handling family check-ins. This method ensures that all family members are accounted for and properly checked in.

The statement implies that all members and guests are required to check in, and no one is allowed to bypass the desk without checking in. Therefore, the correct answer is true, as it aligns with the given information.

When a member checks in and pays cash for an indoor court, the appropriate action is to mark them as "Checked in" on Xpiron and hand them their receipt. This ensures that the member's check-in is recorded accurately in the system and they have a proof of payment. Simply saying "Have a great time!" without marking them as checked in on Xpiron may lead to confusion and inaccurate records. Handing them their receipt also provides them with a physical copy for their reference.

The statement suggests that if someone works 6 or more hours, they do not have to clock out for a 30-minute break. However, the correct answer is False. This means that even if someone works 6 or more hours, they are still required to clock out for a 30-minute break.

The given answer suggests that we are indeed building a new hot tub.

This statement is false because it states that the person may accept packages, bags, or other belongings and put them in A.J.'s office for pick up by others. However, there is no indication that the person has the authority or permission to do so. Without proper authorization, it would not be appropriate for the person to handle and store other people's belongings in A.J.'s office.

The uniform needs to consist of a shirt/blouse that is tucked in, a supplied black jacket, a name tag, and an ironed uniform blouse/shirt.

The correct phone script includes the greeting "Good Morning/Afternoon/Evening," to acknowledge the time of day. It also includes the company name "Pacific Athletic Club" to identify the organization. The phrase "This is ____________," is used to introduce oneself. Finally, the script ends with the question "How may I assist you?" to offer help to the caller.

Children must be on the membership, or pay the prevailing guest fee!