Reputation Management - MBA Group B

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| By Cmh_mba
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Cmh_mba
Community Contributor
Quizzes Created: 2 | Total Attempts: 389
| Attempts: 255
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  • 1/6 Questions

    Online Customer Reviews can help improve search engine results for the business website.

    • True
    • False
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About This Quiz

This quiz for MBA Group B focuses on Reputation Management, assessing knowledge on the impact of online customer reviews on search engine results, the importance of handling negative reviews, and real-world implications as seen in cases like Dave Carroll's video. It tests understanding of customer interaction and its influence on business reputation.

Customer Relations Quizzes & Trivia

Quiz Preview

  • 2. 

    Why did the Dave Carroll group make the video?

    • They didn't want to fill out an online form

    • They have a great sense of fun

    • United Airlines sponsored them

    • They could not get satisfaction through regular customer service channels

    Correct Answer
    A. They could not get satisfaction through regular customer service channels
    Explanation
    They spent a year trying to get reimbursed, got frustrated and made the video - which has had over 11 million views.

    Rate this question:

  • 3. 

    What percentage of customers are influenced by management responses to online reviews?

    • 50%

    • 60+ %

    • 70+ %

    • 80+ %

    Correct Answer
    A. 70+ %
    Explanation
    Slide 37 on Tnooz Slideshare

    Rate this question:

  • 4. 

    Please put your school related email address here

    Correct Answer
    Your non-personal email address
  • 5. 

    Should a business post ALL reviews on their website - positive + negative? Yes, why... No, Why not.....

  • 6. 

    Why was the guitar reimbursement so important to these guys?

Quiz Review Timeline (Updated): Mar 19, 2023 +

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  • Current Version
  • Mar 19, 2023
    Quiz Edited by
    ProProfs Editorial Team
  • Nov 14, 2011
    Quiz Created by
    Cmh_mba
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