Reputation Monitoring Quiz 2016

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| By Karen Nelson

Karen Nelson

Community Contributor

Quizzes Created: 16 | Total Attempts: 29,012

Questions: 12 | Attempts: 183 | Updated: Mar 19, 2023

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Reputation Monitoring Quiz

Questions and Answers

1.

A benefit of Reputation Monitoring is that it helps to catch negative reviews before they damage the business' reputation.
- A.
  
  True
- B.
  
  False
Correct Answer
A. True

Explanation
Reputation Monitoring is beneficial because it allows businesses to identify negative reviews before they harm their reputation. By actively monitoring online platforms and social media, businesses can promptly address any negative feedback or complaints, preventing potential damage to their reputation. This proactive approach enables them to respond effectively, resolve issues, and maintain a positive brand image. Therefore, the statement is true.

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1
0
2.

Reputation Monitoring is the ability for businesses to monitor the mentions about their business across the publicly available internet.
- A.
  
  True
- B.
  
  False
Correct Answer
A. True

Explanation
Reputation Monitoring allows businesses to track and monitor any mentions or references to their business that are publicly available on the internet. This includes social media platforms, review websites, blogs, and other online sources. By keeping an eye on these mentions, businesses can stay informed about what is being said about them and take appropriate actions to manage their reputation effectively. Therefore, the given statement is true.

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3.

We scour the web for mentions of your brand and keep you updated.
- A.
  
  True
- B.
  
  False
Correct Answer
A. True

Explanation
This statement suggests that the service being provided is monitoring the internet for any mentions of the brand and keeping the user informed about it. The answer "True" implies that the statement accurately describes the service.

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4.

Reputation Monitoring helps improve a business' overall online reputation.
- A.
  
  True
- B.
  
  False
Correct Answer
A. True

Explanation
Reputation Monitoring is a process that involves tracking and analyzing online mentions and reviews about a business. By monitoring their online reputation, businesses can identify any negative feedback or complaints and take appropriate actions to address them. This helps in improving their overall online reputation by actively managing and responding to customer feedback, which can ultimately lead to increased customer trust and loyalty. Therefore, the statement "Reputation Monitoring helps improve a business' overall online reputation" is true.

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1
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5.

Our system tracks social sites, review sites and content sites.
- A.
  
  True
- B.
  
  False
Correct Answer
A. True

Explanation
The given statement is true because our system is designed to monitor and keep track of various types of websites including social sites, review sites, and content sites. This allows us to gather information and data from these platforms, which can be useful for various purposes such as analyzing customer feedback, monitoring online reputation, and understanding consumer trends.

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6.

Reporting also tells you about listing visibility - found/missing.
- A.
  
  True
- B.
  
  False
Correct Answer
A. True

Explanation
Reporting is a tool that provides information and insights about various aspects of a business, including listing visibility. When it comes to listing visibility, reporting can inform you whether your listings are being found or if they are missing from search results. Therefore, the statement that reporting tells you about listing visibility - found/missing is true. It means that reporting can help you assess the visibility and discoverability of your listings, allowing you to make informed decisions and take necessary actions to improve your business's online presence.

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7.

Reputation reporting does not give you social insight.
- A.
  
  True
- B.
  
  False
Correct Answer
B. False

Explanation
False, it does give you social insight.

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8.

Propel will respond on behalf of a client for all negative reviews.
- A.
  
  True
- B.
  
  False
Correct Answer
B. False

Explanation
False, PropelRep will give the client a heads-up but we will not respond.

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9.

What is the username and password to the training site? (training.propelmarketing.com)
- A.
  
  Demo demo
- B.
  
  Propel propelU
- C.
  
  Password password
- D.
  
  Sales sales
Correct Answer
B. Propel propelU

Explanation
The correct answer for the username and password to the training site (training.propelmarketing.com) is "propel propelU". This means that the username is "propel" and the password is "propelU".

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10.

What steps should you take after selling Reputation Monitoring? Check all that apply
- A.
  
  Nothing, you are done. CSS will handle the rest.
- B.
  
  Plan to attend first 10-15 minutes of the kickoff call to ensure a smooth transition
- C.
  
  Schedule a Kick Off Call if sale is for a new customer or a meeting with your current CSS on the account if the sale is for an existing customer
- D.
  
  Provide the CSS with as much information as possible regarding your new customer, in advance of the intake call
- E.
  
  Enter the order by calling 1-800-549-3670
Correct Answer(s)
B. Plan to attend first 10-15 minutes of the kickoff call to ensure a smooth transition
C. Schedule a Kick Off Call if sale is for a new customer or a meeting with your current CSS on the account if the sale is for an existing customer
D. Provide the CSS with as much information as possible regarding your new customer, in advance of the intake call
E. Enter the order by calling 1-800-549-3670

Explanation
After selling Reputation Monitoring, you should plan to attend the first 10-15 minutes of the kickoff call to ensure a smooth transition. Additionally, if the sale is for a new customer, you should schedule a Kick Off Call or a meeting with your current CSS on the account if it is for an existing customer. It is also important to provide the CSS with as much information as possible regarding your new customer in advance of the intake call. Finally, you should enter the order by calling 1-800-549-3670.

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11.

Reputation Monitoring is a fixed monthly cost.
- A.
  
  True
- B.
  
  False
Correct Answer
A. True

Explanation
Reputation Monitoring being a fixed monthly cost means that it requires a consistent payment every month, regardless of the level of service or usage. This suggests that the cost remains the same regardless of any fluctuations in the service provided or the amount of monitoring required. Therefore, the statement is true as it implies that Reputation Monitoring has a set monthly fee.

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12.

Our system tracks all but the following with our Reputation Monitoring product?
- A.
  
  Social Sites
- B.
  
  Content Sites
- C.
  
  E-Commerce Sites
- D.
  
  Review Sites
Correct Answer
C. E-Commerce Sites

Explanation
Our Reputation Monitoring product tracks all aspects of an individual or company's online reputation, including social sites, content sites, and review sites. However, it does not track E-Commerce sites. This means that any information or reviews related to a person or company's reputation on E-Commerce sites will not be monitored or included in the tracking system.

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Quiz Review Timeline +

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Current Version
Mar 19, 2023

Quiz Edited by
ProProfs Editorial Team
Jun 22, 2016

Quiz Created by
Karen Nelson

Reputation Monitoring Quiz 2016

A benefit of Reputation Monitoring is that it helps to catch negative reviews before they damage the business' reputation.

Reputation Monitoring is the ability for businesses to monitor the mentions about their business across the publicly available internet.

We scour the web for mentions of your brand and keep you updated.

Reputation Monitoring helps improve a business' overall online reputation.

Our system tracks social sites, review sites and content sites.

Reporting also tells you about listing visibility - found/missing.

Reputation reporting does not give you social insight.

Propel will respond on behalf of a client for all negative reviews.

What is the username and password to the training site? (training.propelmarketing.com)

What steps should you take after selling Reputation Monitoring? Check all that apply

Reputation Monitoring is a fixed monthly cost.

Our system tracks all but the following with our Reputation Monitoring product?