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____________ is defined as the means of interactions among people in which they create, share, and exchange information and ideas in vitual communities and networks.
A.
Social Meeting
B.
Online Dating
C.
Social Media
D.
Social Networking
Correct Answer
C. Social Media
Explanation Social media refers to the means of interactions among people in which they create, share, and exchange information and ideas in virtual communities and networks. It encompasses various platforms and websites that allow individuals to connect with others, share content, and engage in online conversations. Through social media, people can communicate, collaborate, and build relationships with others, making it an essential tool for communication and information sharing in today's digital age.
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2.
The very existence of your complete charcter is something that the general public needs to know.
A.
True
B.
False
Correct Answer
B. False
Explanation The statement suggests that the general public needs to know about the complete character of an individual. However, this may not be true as not all aspects of a person's character are relevant or necessary for the general public to know. Some personal aspects may be private and not of public interest. Therefore, the correct answer is False as it challenges the idea that the general public needs to know everything about a person's character.
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3.
In addition to the ASU Misuse of Electronic or Social Media policy, prepetrators engaging in cyber bullying or misusing electronic/social media can still be held accountable through other policies found in ASU's
A.
Ram Survival Guide
B.
Student Planner
C.
Policies and Procedures Manual
D.
Student Code of Conduct
Correct Answer
D. Student Code of Conduct
Explanation The Student Code of Conduct is a policy that outlines the expected behavior of students at ASU. It provides guidelines on how students should conduct themselves, both on and off-campus, and includes rules regarding the use of electronic and social media. Therefore, if a student is engaging in cyber bullying or misusing electronic/social media, they can still be held accountable under the Student Code of Conduct in addition to the ASU Misuse of Electronic or Social Media policy.
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4.
Pertaining to Social Media, your Professional Identity is the personality in which you provide the public (including potential employers, professional contacts, residents) with information.
A.
True
B.
False
Correct Answer
B. False
Explanation The professional identity in social media refers to the image or persona that you present to the public, including potential employers and professional contacts. It is not solely about providing information, but also about how you present yourself, your skills, and your professional achievements. Therefore, the given statement is false.
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5.
As a Resident Assistant, what I post on my personal profile has no reflection or affect on the image/brand of the Department of Housing and Residence Life.
A.
True
B.
False
Correct Answer
B. False
Explanation The statement is false because as a Resident Assistant, what one posts on their personal profile can have an impact on the image and brand of the Department of Housing and Residence Life. As a representative of the department, RAs are expected to uphold certain standards and values both on and off-campus. Therefore, any inappropriate or conflicting content posted on their personal profile can reflect poorly on the department and affect its image. It is important for RAs to be mindful of their online presence and ensure that their personal posts align with the values and expectations of their role.
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6.
Which of the following is NOT one of the DO's of Resident Assistants pertaining to Social Media?
A.
Motivate Residents
B.
Give advice (epecially to freshman)
C.
Promote Housing and Residence Life/ASU/Hall Events
D.
Discuss official business
Correct Answer
D. Discuss official business
Explanation The correct answer is "Discuss official business". Resident Assistants are encouraged to motivate residents, give advice (especially to freshmen), and promote Housing and Residence Life/ASU/Hall Events through social media. However, discussing official business should not be done on social media platforms as it may not be appropriate or professional.
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7.
Which of the following is considered an emergency?
A.
A damaged ceiling tile
B.
A small hole in the wall
C.
A temporary loss to a wireless connection
D.
A power outage
Correct Answer
D. A power outage
Explanation A power outage is considered an emergency because it can disrupt daily activities, cause inconvenience, and potentially pose safety risks. It can lead to the loss of electricity, affecting essential services such as lighting, heating or cooling systems, medical equipment, and communication devices. Power outages can also impact traffic signals, causing accidents or traffic congestion. Additionally, they can result in food spoilage, loss of security systems, and potential hazards like fires or electrical surges when power is restored. Therefore, a power outage is considered an emergency situation that requires immediate attention and action.
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8.
Which answer best describes the work order steps in chronological order?
A.
Submit the work order, identify the problem,Record the work order ID, Check status
B.
Indentify the problem, Submit the work order, Record the work order ID, Check status
C.
Check status, Identify the problem, Submit the work order, Record the work order ID
D.
Record the work order ID, Identify the problem, Check status, submit the work order
Correct Answer
B. Indentify the problem, Submit the work order, Record the work order ID, Check status
Explanation The correct answer is "Indentify the problem, Submit the work order, Record the work order ID, Check status". This is the correct chronological order of the work order steps. First, the problem needs to be identified. Then, the work order is submitted. After that, the work order ID is recorded. Finally, the status of the work order is checked.
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9.
When there is a water leak in the building you should:
A.
Turn the water supply off
B.
Put a work order first
C.
Watch the residents get the water up
D.
Leave and hope the water dries up
Correct Answer
A. Turn the water supply off
Explanation In the event of a water leak in a building, it is important to turn the water supply off. This action is necessary to prevent further damage and minimize the risk of flooding. By shutting off the water supply, the flow of water will be stopped, allowing the leak to be addressed and repaired. It is a crucial step in managing the situation and preventing any additional water damage.
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10.
All issues in the buildings should be put into schooldude and reported to your hall manager?
A.
True
B.
False
Correct Answer
A. True
Explanation All issues in the buildings should be put into schooldude and reported to your hall manager. This means that any problems or concerns related to the buildings, such as maintenance issues or safety hazards, should be documented and reported through the schooldude system. Additionally, it is important to inform the hall manager so that they are aware of the situation and can take appropriate action. By doing so, the necessary steps can be taken to address and resolve the issues efficiently.
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11.
A resident who is arrested off campus will be sent through the HRL judicial Board upon receipt of a police incident report
A.
True
B.
False
Correct Answer
B. False
Explanation The statement is false because a resident who is arrested off campus will not be sent through the HRL judicial Board upon receipt of a police incident report. The HRL judicial Board is responsible for handling disciplinary matters related to on-campus incidents, not off-campus incidents.
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12.
FERPA stands for:
A.
Federal Educational Rights and Protection Act
B.
Formal Equal Rights and Privacy Act
C.
Family Educational Rights and Privacy Act
D.
Family Educational Rights and Privacy Actions
Correct Answer
C. Family Educational Rights and Privacy Act
Explanation FERPA stands for the Family Educational Rights and Privacy Act. This federal law protects the privacy of student education records. It gives parents certain rights regarding their children's education records, including the right to access and amend these records. FERPA also restricts the disclosure of personally identifiable information from education records without the parent's consent. This act ensures that students and their families have control over who can access their educational information and helps to maintain the confidentiality of these records.
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13.
All incident reports are to be written in:
A.
3rd person
B.
2nd person
C.
1st person
Correct Answer
C. 1st person
Explanation Incident reports are typically written in the first person because they are written from the perspective of the person who experienced or witnessed the incident. Using the first person allows the writer to provide a detailed and accurate account of what happened, including their thoughts, feelings, and actions during the incident. It also helps to establish accountability and responsibility for the incident.
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14.
Incident reports are to be written within 48 hours of the incident occurance.
A.
True
B.
False
Correct Answer
B. False
Explanation Incident reports should be written as soon as possible after the incident occurrence, rather than within a specific time frame such as 48 hours. This allows for accurate and timely documentation of the event, ensuring that all important details are captured. Writing the report promptly also helps in maintaining the integrity and reliability of the information provided. Therefore, the statement that incident reports must be written within 48 hours is false.
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15.
What types of incidents are reported to HRL judicial Board?
Correct Answer
C. Falsification, Gambling, Theft, Animals
Explanation The types of incidents reported to the HRL Judicial Board include falsification, gambling, theft, and animals. This suggests that any incidents related to these categories are brought to the attention of the board for investigation and resolution.
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16.
All of the following fall under Level 2 Misconduct except for which one:
A.
Theft
B.
Health and Safety (3rd Offense)
C.
Trespassing
D.
Damage to Propery (Less than $500.00)
E.
Explosive and Arson/Fire
Correct Answer
E. Explosive and Arson/Fire
Explanation Level 2 Misconduct includes various violations such as theft, health and safety offenses, trespassing, and damage to property (less than $500.00). However, explosive and arson/fire incidents are considered more severe and dangerous offenses, which typically fall under a higher level of misconduct. Therefore, explosive and arson/fire do not fall under Level 2 Misconduct.
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17.
As a Resident/Community Assistant, you may build personal relationships with your residents. It is permissible to display your complete character with these students when outside of the building.
A.
True
B.
False
Correct Answer
B. False
Explanation As a Resident/Community Assistant, it is not permissible to display your complete character with the residents when outside of the building. While building personal relationships with residents is important, it is essential to maintain a professional boundary and uphold the responsibilities and expectations of the role. Showing your complete character outside the building may blur the lines between personal and professional relationships and could potentially compromise your ability to effectively fulfill your duties as a Resident/Community Assistant.
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18.
The four pillars of Customer Service are:
A.
Smile at me, Thank me, Look at me, Talk to me
B.
Laugh at me, Chill with me, Talk about me
C.
Smile at me. Laugh with me, Look at me, Talk to me
D.
Look at me, Talk to me, Smile at me, Greet me
Correct Answer
A. Smile at me, Thank me, Look at me, Talk to me
Explanation The correct answer is "Smile at me, Thank me, Look at me, Talk to me". This answer accurately identifies the four pillars of customer service. Smiling at customers creates a welcoming and friendly atmosphere. Thanking customers shows appreciation for their business. Looking at customers demonstrates attentiveness and respect. Talking to customers allows for effective communication and problem-solving. These pillars are essential for providing excellent customer service and ensuring customer satisfaction.
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19.
If you were in another residence hall and you witnessed a student violating a policy, it would be your responsiblity to confront the student, enforce the policy, inform the hall management of that respective building, and write an incident report.
A.
True
B.
False
Correct Answer
A. True
Explanation If you witness a student violating a policy in another residence hall, it is your responsibility to confront the student and enforce the policy. Additionally, you should inform the hall management of that respective building and write an incident report. This ensures that the violation is properly addressed and documented for further action if needed.
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20.
When completing a round, you should look for all the following except:
A.
Odd odors
B.
Noise level
C.
Suspicious individuals
D.
Trash
E.
None of the above
Correct Answer
E. None of the above
Explanation When completing a round, it is important to be observant and look for any potential issues or abnormalities. This includes checking for odd odors, monitoring the noise level, being aware of suspicious individuals, and keeping an eye out for any trash that may need to be cleaned up. Therefore, the correct answer is "none of the above" because all of these factors should be considered when completing a round.
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21.
Culture challenges stereotypes preconceptions; encourages critical thinking; and helps students learn to communicate effectively with people of varied backgrounds.
A.
True
B.
False
Correct Answer
A. True
Explanation Culture challenges stereotypes, preconceptions, and encourages critical thinking by exposing individuals to different perspectives, beliefs, and values. It helps students learn to communicate effectively with people of varied backgrounds by promoting understanding, empathy, and respect for diversity. Through cultural experiences, individuals can gain a broader understanding of the world and develop the skills needed to navigate and interact in a global society. Therefore, the statement that culture challenges stereotypes, preconceptions, encourages critical thinking, and helps students learn to communicate effectively with people of varied backgrounds is true.
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22.
What role does the Resident Assistant play in the mediation process?
A.
Neutral third poarty
B.
Mutual Party
C.
Negotiator
D.
Bystander
Correct Answer
A. Neutral third poarty
Explanation The Resident Assistant plays the role of a neutral third party in the mediation process. They are not biased towards either party involved and their main objective is to facilitate communication and help the parties reach a resolution. The Resident Assistant does not take sides or advocate for any particular outcome, but rather ensures that both parties have an equal opportunity to express their concerns and find a mutually agreeable solution.
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23.
Why is listening important in mediation?
A.
So you can show the speaker that you care about the issue
B.
So you can listen to what is not being said
C.
To observe how things are said or the emotions and attitudes behind the words
D.
None of the above
E.
All of the above
Correct Answer
E. All of the above
Explanation Listening is important in mediation because it allows the mediator to show the speaker that they care about the issue at hand. Additionally, listening helps the mediator to pick up on what is not being explicitly said, which can provide valuable insights. Furthermore, by observing how things are said and the emotions and attitudes behind the words, the mediator can better understand the underlying dynamics and work towards a resolution. Therefore, all of the given options are valid reasons why listening is important in mediation.
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24.
What can you mediate on your level?
A.
Cyber Bullying
B.
Threats of Fear
C.
Visitation Issues
D.
None of the Above
Correct Answer
C. Visitation Issues
Explanation Visitation issues refer to conflicts or disputes regarding the visitation rights of parents or guardians with their children. This could include disagreements over the frequency, duration, or conditions of visitation. Mediation can be a helpful approach to resolving these issues, as it allows a neutral third party to facilitate communication and negotiation between the parties involved, with the goal of reaching a mutually agreeable solution. Mediation can help address concerns, clarify expectations, and promote a healthier and more constructive co-parenting relationship.
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25.
When the fire alarm sounds, the first thing residents should do is:
A.
Leave the building
B.
Wait for the Resident Assistant to knock on the door
C.
Open the window
D.
Turn on the lights in their rooms
Correct Answer
D. Turn on the lights in their rooms
Explanation When the fire alarm sounds, turning on the lights in their rooms is not the first thing residents should do. The correct action to take is to leave the building immediately for their own safety.
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26.
Tornado watch indicates that a tornado has been sighted and is definite threat to a given area.
A.
True
B.
False
Correct Answer
B. False
Explanation The given statement is false. A tornado watch actually means that weather conditions are favorable for the formation of tornadoes and that people should be prepared and stay alert. It does not indicate that a tornado has been sighted or is an immediate threat. A tornado warning, on the other hand, is issued when a tornado has been spotted or detected by radar and is an immediate danger to the area.
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27.
Which of the following is not how ASU communicates emergency alerts?
A.
Email
B.
Blackboard
C.
WALB
D.
Emergency Warning Siren
Correct Answer
C. WALB
Explanation ASU does not communicate emergency alerts through WALB.
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28.
What is the one item that a Resident Assistant should always have during an emergency:
A.
Cell phone
B.
Updated roster
C.
Paper/ pen
D.
Another Resident Assistant with them
Correct Answer
B. Updated roster
Explanation During an emergency, a Resident Assistant should always have an updated roster. This is important because it contains the contact information of all residents, which can be crucial in order to communicate and ensure everyone's safety. Having an updated roster allows the Resident Assistant to quickly reach out to residents, provide necessary instructions, and coordinate any necessary actions. It also helps in accounting for everyone and identifying any missing individuals. Therefore, an updated roster is an essential item for a Resident Assistant to have during an emergency.
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29.
Protecting the safety, health, and overall welfare of employees and students at an institution is called____________.
Correct Answer Health and Safety
Explanation The term "Health and Safety" refers to the practice of safeguarding the well-being and security of employees and students within an institution. It involves implementing measures and protocols to prevent accidents, injuries, and illnesses, as well as promoting a healthy and secure environment. This includes ensuring compliance with safety regulations, providing proper training and resources, conducting risk assessments, and addressing any potential hazards or concerns. The goal is to protect the physical and mental health of individuals and create a conducive atmosphere for learning and work.
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30.
During random Health and Safety checks, staff should check rooms that have previously received Health and Safety fines or issues.
A.
True
B.
False
Correct Answer
A. True
Explanation During random Health and Safety checks, staff should check rooms that have previously received Health and Safety fines or issues because these rooms are more likely to have ongoing safety violations or issues that need to be addressed. By focusing on these rooms, staff can ensure that corrective actions have been taken and that the necessary measures are in place to prevent future fines or issues. This proactive approach helps to maintain a safe and compliant environment for everyone.
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31.
Residents who will receive a Health and Safety fines must get the yellow copy of the Health and Safety check form.
A.
True
B.
False
Correct Answer
B. False
Explanation Residents who will receive Health and Safety fines are not required to get the yellow copy of the Health and Safety check form.
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32.
The 2nd Health and Safety of the month is to conduct random check of 20 or more rooms.
A.
True
B.
False
Correct Answer
B. False
Explanation The statement is false because conducting random checks of 20 or more rooms is not a requirement for the 2nd Health and Safety of the month. The statement does not provide any specific information about what the actual requirement is for the 2nd Health and Safety of the month, so it cannot be determined from the given information.
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33.
All Health and Safety fines must be photographed.
A.
True
B.
False
Correct Answer
A. True
Explanation The statement is true because photographing health and safety fines serves as evidence for documentation and record-keeping purposes. It ensures transparency and accountability in the enforcement of health and safety regulations. Additionally, photographs can be useful in legal proceedings or investigations related to the fines.
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34.
Pictures must be taken of the room number of the residents who in the Health and Safety violations.
A.
True
B.
False
Correct Answer
A. True
Explanation The given statement suggests that pictures should be taken of the room number of the residents who are involved in Health and Safety violations. This implies that it is important to document and record the room numbers of the residents who are found to be in violation of Health and Safety regulations. By doing so, it becomes easier to track and address the violations, ensuring that appropriate actions can be taken to rectify the situation and maintain a safe environment.
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35.
In reference to Maslow's Hierarchy of Needs, what level is safety?
A.
One
B.
Three
C.
Four
D.
Two
Correct Answer
D. Two
Explanation In Maslow's Hierarchy of Needs, safety is considered as the second level. This level focuses on the need for security, stability, and protection. It includes physical safety, financial security, health, and overall well-being. Safety needs are essential for individuals to feel secure and free from harm, allowing them to focus on higher-level needs such as love, belonging, and self-esteem.
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36.
When engaging residents, what is most important
A.
First impression
B.
Communication
C.
Relationship
D.
All of the above
Correct Answer
D. All of the above
Explanation All of the above is the correct answer because when engaging residents, all three elements - first impression, communication, and relationship - are equally important. A positive first impression sets the tone for the interaction and can influence the resident's perception of the engagement. Effective communication is essential to understand their needs, address concerns, and provide information. Building a strong relationship fosters trust, encourages open dialogue, and promotes a sense of community. Therefore, all three factors play a crucial role in engaging residents successfully.
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37.
According to Arthur Chickering, most students 18-24 focus more on
A.
Emotions
B.
Relationships
C.
Identity
D.
Education
Correct Answer
C. Identity
Explanation According to Arthur Chickering, most students aged 18-24 tend to focus more on their identity. This means that during this stage of their lives, young adults are exploring and trying to understand who they are as individuals. They may be questioning their values, beliefs, and goals, and seeking to establish a sense of self. This focus on identity development is an important aspect of personal growth and can influence various aspects of their lives, including their education and relationships.
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38.
Student development theories discuss students growth and development capabilities.
A.
True
B.
False
Correct Answer
A. True
Explanation The statement is true because student development theories focus on understanding and promoting the growth and development of students. These theories explore various aspects of students' physical, cognitive, social, emotional, and moral development. By studying these theories, educators and professionals in the field of education can gain insights into how students learn, develop, and navigate through different stages of their lives. This knowledge helps in creating effective teaching strategies, providing appropriate support and guidance, and fostering a positive learning environment for students.
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39.
What is the goal of community building?
A.
Make programming easy
B.
Meet the needs of the residents
C.
To have parties
D.
To connect residents and faculty
Correct Answer
B. Meet the needs of the residents
Explanation The goal of community building is to meet the needs of the residents. Community building involves creating a sense of belonging and connection among the members of a community, and ensuring that their needs, whether social, emotional, or practical, are met. By fostering a supportive and inclusive environment, community building helps to enhance the overall well-being and quality of life for the residents.
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40.
The understanding of who you are or what you are is called
Correct Answer self concept
Explanation Self-concept refers to an individual's understanding or perception of themselves, including their beliefs, thoughts, feelings, and characteristics. It encompasses one's self-awareness, self-identity, and self-image. It involves recognizing and defining personal qualities, values, and abilities, as well as understanding one's role and place in the world. Self-concept is crucial for personal development, shaping behavior, and influencing interactions with others. It can be influenced by various factors such as experiences, social interactions, cultural norms, and personal reflection. Overall, self-concept plays a significant role in shaping an individual's sense of identity and contributes to their overall psychological well-being.
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41.
Trusting that you can depend on your skill, abilities and competences when you need them is from
Correct Answer Self Confidence
Explanation Self-confidence is the belief in one's own abilities, skills, and competences. Trusting that you can rely on these qualities when you need them is a key aspect of self-confidence. It means having faith in your own capabilities and being confident in your ability to handle challenges and achieve success. This belief allows individuals to approach tasks and situations with a positive mindset, knowing that they have the necessary skills and resources to overcome obstacles and accomplish their goals.
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42.
Knowing how you behave and respond to people and emotion is called
Correct Answer self awareness
Explanation Self-awareness refers to the ability to recognize and understand one's own behavior and emotional responses towards others. It involves being conscious of one's thoughts, feelings, and actions, and how they may impact oneself and others. By being self-aware, individuals can better manage their emotions, make informed decisions, and build healthy relationships. This term accurately captures the concept described in the question.
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43.
Good leaders are capable of learning anything?
A.
True
B.
False
Correct Answer
A. True
Explanation Good leaders are capable of learning anything because they possess the necessary qualities and skills to adapt, grow, and acquire new knowledge. They have a growth mindset, are open to new ideas, and are willing to learn from their experiences and mistakes. Good leaders understand the importance of continuous learning and development, as it allows them to stay relevant, make informed decisions, and effectively lead their teams towards success. By being open to learning anything, good leaders can expand their knowledge and skills, enhance their problem-solving abilities, and ultimately, become more effective in their roles.
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44.
The way that you value yourself is called _____
Correct Answer self esteem
Explanation Self-esteem refers to the way an individual perceives and values themselves. It is a measure of one's self-worth and self-respect. It encompasses beliefs, thoughts, and feelings about oneself, including confidence, self-acceptance, and self-confidence. Self-esteem plays a crucial role in shaping an individual's overall mental and emotional well-being, influencing their behavior, choices, and relationships with others. It is an important aspect of personal development and can impact various areas of life, such as academic performance, career success, and overall happiness.
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45.
Your projected_________ will be worth the potential________.
A.
Costs, Response
B.
Plans, Outcome
C.
Response, costs
Correct Answer
C. Response, costs
Explanation The projected response will be worth the potential costs. This means that the expected outcome or reaction to a situation will justify the expenses or resources required to achieve it. It implies that the benefits or results that will be obtained from the response outweigh the financial or other burdens associated with it.
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46.
Other than the use of Social Media, name 3 other forms of on-campus resources that you can use to promote your programs to create Public Service Announcement
A.
ASU Channel 19, Marquee, ASU Radio
B.
Instagram, Facebook, ASU TV Channel
C.
Marquee, Flickr, Channel 19
Correct Answer
A. ASU Channel 19, Marquee, ASU Radio
Explanation ASU Channel 19, Marquee, and ASU Radio are three on-campus resources that can be used to promote programs and create Public Service Announcements. ASU Channel 19 is a television channel that can reach a wide audience on campus. Marquee refers to the digital display boards located throughout the campus, which can attract attention and provide information about programs. ASU Radio is a radio station that can broadcast announcements to listeners on campus. These resources can effectively reach the ASU community and help promote programs and initiatives.
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47.
The quantity of attendance at your programs is more important than the quality of your programs.
A.
True
B.
False
Correct Answer
B. False
Explanation The statement suggests that the quantity of attendance is more important than the quality of programs. However, this is not necessarily true. While having a large attendance may indicate popularity, it does not guarantee the effectiveness or impact of the programs. The quality of programs, including their content, delivery, and ability to meet the needs of the attendees, is crucial for creating a meaningful and valuable experience. Therefore, the statement is false.
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48.
Your budget shouldn't really matter as long as many people attend your program.
A.
True
B.
False
Correct Answer
B. False
Explanation The statement suggests that the budget does not matter as long as many people attend the program. However, this is not necessarily true. While a larger attendance may be desirable, it does not negate the importance of having a sufficient budget to effectively organize and execute the program. A budget is necessary to cover various expenses such as venue rental, equipment, marketing, and other logistical requirements, which can directly impact the success and quality of the program. Therefore, the statement is false.
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