Cc5: Placement & Retention Strategies II For Rescare Workforce Services

1.

True or False: Follow-up with both the job seeker and the employer is a critical key to success in placement and retention.

A.

True
B.

False

Correct Answer
A. True

Explanation
Following up with both the job seeker and the employer is crucial for successful placement and retention. This is because it allows for effective communication and ensures that both parties are satisfied with the job match. By following up with the job seeker, any issues or concerns can be addressed, and necessary support can be provided. Similarly, following up with the employer allows for feedback on the job seeker's performance and any necessary adjustments to be made. Overall, regular follow-up helps in maintaining a positive relationship between the job seeker and the employer, leading to successful placement and long-term retention.

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2.

True or False: 80% of employees decide whether to stay with or leave a job within the first three months

A.

True
B.

False

Correct Answer
A. True

Explanation
The given statement is true. Research shows that a significant number of employees make the decision to stay with or leave a job within the first three months of employment. This period is crucial for employees to assess their job satisfaction, work environment, and overall fit within the organization. It is during this time that employees may experience a mismatch between their expectations and the reality of the job, leading them to make a decision about their future with the company. Therefore, organizations must focus on providing a positive onboarding experience and ensuring employee engagement during this critical period.

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3.

True or False: Same day follow-up (when a customer starts a new job) is an opportunity to encourage and support the customer and also to identify any potential issues or red flags.

A.

True
B.

False

Correct Answer
A. True

Explanation
Same day follow-up when a customer starts a new job is indeed an opportunity to encourage and support the customer. It allows the company to show their commitment to the customer's success and build a positive relationship. Additionally, this follow-up also helps in identifying any potential issues or red flags early on, allowing prompt resolution and preventing any negative impact on the customer's experience.

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4.

What are some strategies you can use to avoid losing contact with customers? (Choose all that apply.)

A.

Establish a regular follow-up schedule
B.

Be proactive in your follow-up efforts
C.

Wait for customers to contact you; there is no need to reach out to them
D.

Plan your follow-up conversations to make them meaningful

Correct Answer(s)
A. Establish a regular follow-up schedule
B. Be proactive in your follow-up efforts
D. Plan your follow-up conversations to make them meaningful

Explanation
Establishing a regular follow-up schedule helps to ensure that customers are consistently contacted and not forgotten. Being proactive in follow-up efforts shows initiative and helps to maintain communication with customers. Planning follow-up conversations to make them meaningful ensures that the customer feels valued and that the interaction is productive. Waiting for customers to contact you is not a recommended strategy as it may lead to a loss of contact and missed opportunities.

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5.

What are some of the potential transitional supports and retention services you might discuss with the customer? (Choose all that apply.)

A.

Child care
B.

Transportation
C.

The Earned Income Tax Credit
D.

There is no need to identify transitional supports or retention services unless the customer requests it

Correct Answer(s)
A. Child care
B. Transportation
C. The Earned Income Tax Credit

Explanation
Some potential transitional supports and retention services that you might discuss with the customer include child care, transportation, and the Earned Income Tax Credit. These services can help support the customer in their transition to a new situation or job, and can assist with their ability to retain employment and income.

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6.

What are some ways to effectively implement retention support groups? (Choose all that apply.)

A.

Provide a facilitator
B.

Conduct sessions after hours, during the lunch hour, or on weekends
C.

Focus on critical job retention topics like budgeting or stress management

Correct Answer(s)
A. Provide a facilitator
B. Conduct sessions after hours, during the lunch hour, or on weekends
C. Focus on critical job retention topics like budgeting or stress management

Explanation
Retention support groups can be effectively implemented by providing a facilitator who can guide and facilitate the sessions. Conducting sessions after hours, during the lunch hour, or on weekends can help accommodate the schedules of employees and make it easier for them to attend. Focusing on critical job retention topics like budgeting or stress management can address common concerns and provide valuable information and support to employees.

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7.

What are some services you might offer to assist in Career Advancement? (Choose all that apply.)

A.

Access to Resource Room before or after Normal Work Hours
B.

Referral to Education and Training Providers for Skill Upgrade
C.

Advancement-focused Newsletters

Correct Answer(s)
A. Access to Resource Room before or after Normal Work Hours
B. Referral to Education and Training Providers for Skill Upgrade
C. Advancement-focused Newsletters

Explanation
The services that might be offered to assist in career advancement include access to a resource room before or after normal work hours, referral to education and training providers for skill upgrade, and advancement-focused newsletters. These services can provide individuals with additional resources, opportunities for further education and training, and valuable information and updates on career advancement.

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8.

What are some techniques you can use to motivate and encourage customers? (Choose all that apply.)

A.

Identify the motivators that customers bring with them
B.

Show customers how the things that motivate them can be achieved through continued employment
C.

Focus on what you wish motivated the customer
D.

Approach both successes and failures as positive learning experiences – study them for their lessons

Correct Answer(s)
A. Identify the motivators that customers bring with them
B. Show customers how the things that motivate them can be achieved through continued employment
D. Approach both successes and failures as positive learning experiences – study them for their lessons

Explanation
The techniques that can be used to motivate and encourage customers include identifying the motivators that customers bring with them, showing customers how the things that motivate them can be achieved through continued employment, and approaching both successes and failures as positive learning experiences – studying them for their lessons. By understanding what motivates customers and aligning their goals with the benefits of continued engagement, businesses can create a positive and encouraging environment that promotes customer satisfaction and loyalty. Additionally, viewing both successes and failures as learning opportunities helps to foster a growth mindset and encourages customers to persist in their efforts.

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9.

True or False: When tracking retention, you may use a variety of methods, including communicating with customers about the importance of submitting proof of continued employment.

A.

True
B.

False

Correct Answer
A. True

Explanation
When tracking retention, it is important to use various methods, one of which includes communicating with customers about the significance of submitting proof of continued employment. This helps in ensuring accurate tracking of retention rates and enables the organization to identify any potential drop-offs or issues in customer retention. By emphasizing the importance of providing proof of continued employment, customers are more likely to comply, leading to more reliable retention data.

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10.

True or False: We must ask ourselves questions about retention outcomes to ensure that we are meeting our customers’ needs.

A.

True
B.

False

Correct Answer
A. True

Explanation
To ensure that we are meeting our customers' needs, it is important to ask ourselves questions about retention outcomes. This allows us to assess whether our strategies and efforts are effective in retaining customers. By evaluating retention outcomes, we can identify areas for improvement and make necessary adjustments to better meet customer needs and expectations. Therefore, the statement "We must ask ourselves questions about retention outcomes to ensure that we are meeting our customers' needs" is true.

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