Review Quiz - Module 5

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| By Xtnq_tjay
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Xtnq_tjay
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Quizzes Created: 9 | Total Attempts: 2,730
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  • 1/20 Questions

    You should handle a customer who has not registered by...

    • Walking the customer through the registration process.
    • Assign them a username and password.
    • Escalating to an Advanced Agent.
    • Register on the customer's behalf.
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Review Quiz - Module 5 - Quiz
About This Quiz

The 'Review Quiz - Module 5' is designed to assess understanding of customer registration processes, account management, and technical setups. It ensures learners are equipped to guide customers through technical procedures and handle inquiries effectively.

Quiz Preview

  • 2. 

    Which of these is a step in the Installation Wizard flow?

    • All items listed.

    • Verify that the CPE's status lights indicate a successful connection.

    • Connect the CPE to the computer.

    • Install filters on any devices connected to the DSL line.

    Correct Answer
    A. All items listed.
    Explanation
    The correct answer is "All items listed." This means that all of the steps mentioned in the options are part of the Installation Wizard flow. The installation process involves verifying the CPE's status lights, connecting the CPE to the computer, and installing filters on devices connected to the DSL line.

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  • 3. 

    A customer's account status will reflect that they have completed the registration process after:

    • Going through all steps in the Installation Wizard, online registration flow, and online configuration flow.

    • Installing their CPE.

    • Entering their personal information.

    • Picking a username and password.

    Correct Answer
    A. Going through all steps in the Installation Wizard, online registration flow, and online configuration flow.
    Explanation
    The customer's account status will reflect that they have completed the registration process after going through all steps in the Installation Wizard, online registration flow, and online configuration flow. This means that they have successfully completed the necessary steps to set up their account, including installing their CPE, entering their personal information, and picking a username and password. Only after completing all these steps will their account status be updated to indicate that the registration process is complete.

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  • 4. 

    The Member ID : Password combination that will only allow customers to reach the online Registration flow is:

    Correct Answer
    A. [email protected] : attreg
    Explanation
    The correct answer is [email protected] : attreg because the Member ID and password combination for this customer matches the requirement to reach the online Registration flow.

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  • 5. 

    You may NEVER use Remote Control to Register on behalf of the customer.

    • True

    • False

    Correct Answer
    A. True
    Explanation
    The statement is true because using a remote control to register on behalf of a customer would imply that the registration process is being done without the customer's knowledge or consent. This goes against ethical practices and privacy regulations, as it involves accessing personal information without proper authorization. Therefore, it is important to never use a remote control to register on behalf of a customer.

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  • 6. 

    Which of these is a true statement?

    • After registering, a customer's Member ID will also serve as their portal login and primary e-mail username.

    • A customer's Member ID will be different from their PPP username and password.

    • Customers need to register for separate mail logins after registering for their Member ID.

    • Customers need to register for separate portal logins after registering for their Member ID.

    Correct Answer
    A. After registering, a customer's Member ID will also serve as their portal login and primary e-mail username.
    Explanation
    After registering, a customer's Member ID will also serve as their portal login and primary e-mail username. This means that once a customer registers, they can use their Member ID to log in to the portal and access their account. Additionally, their Member ID will also be used as their primary e-mail username, indicating that they can use the same ID for both purposes. This statement implies that there is no need for separate registrations or logins for the portal or email services.

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  • 7. 

    The URL that will redirect a customer to the online Registration flow is:

    • Att.net/activate

    • Http://installation.att.net

    • Http://dslinstallation.att.net

    • Http://dsl.installation.bellsouth.net

    Correct Answer
    A. Att.net/activate
    Explanation
    The correct answer is att.net/activate because this URL is specifically mentioned as the one that will redirect a customer to the online Registration flow. The other URLs listed are not mentioned as being related to the registration process.

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  • 8. 

    What system-generated information is used to connect to DSL network?

    • Network Password

    • Telephone number

    • Social Security number

    • Zip code

    Correct Answer
    A. Network Password
    Explanation
    The correct answer is Network Password. When connecting to a DSL network, the system-generated information used is the network password. This password is provided by the internet service provider and is required to authenticate and establish a secure connection to the DSL network. It ensures that only authorized users can access the network and helps protect against unauthorized access or misuse of the DSL connection.

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  • 9. 

    Which of these pieces of information is visible to agents?

    • Offline security question and answer.

    • Online security answer.

    • Online security question.

    • Passcode.

    Correct Answer
    A. Offline security question and answer.
    Explanation
    Agents are able to see offline security questions and answers. This means that when a user contacts an agent for assistance, the agent can access and view the offline security question and answer provided by the user. This information is typically used to verify the user's identity and provide the necessary assistance. However, online security answers, online security questions, and passcodes are not visible to agents.

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  • 10. 

    Which of these is NOT a step in the new registration and configuration process?

    • Customer calls in to helpdesk to select username and password.

    • Customer installs AT&T software as part of online configuration flow.

    • Customer runs Installation Wizard CD on their computer.

    • Customer accepts Terms of Service as part of online registration flow.

    Correct Answer
    A. Customer calls in to helpdesk to select username and password.
    Explanation
    The correct answer is "Customer calls in to helpdesk to select username and password." This is not a step in the new registration and configuration process because the other options mention actions that the customer needs to take during the process, such as installing software, running an installation wizard, and accepting terms of service online. Calling the helpdesk to select a username and password is not mentioned as a step in the process.

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  • 11. 

    Which of these steps is NOT part of the online configuration flow?

    • Creating desired sub-accounts for other users.

    • Installing AT&T software.

    • Configuring the customer's e-mail client (if customer uses a supported client).

    • Configuring the customer's CPE with the correct Member ID and Password (if customer uses supported CPE).

    Correct Answer
    A. Creating desired sub-accounts for other users.
  • 12. 

    Customers using Windows 98 can register using the online registration site.

    • True

    • False

    Correct Answer
    A. False
    Explanation
    The statement states that customers using Windows 98 can register using the online registration site. However, this is not true because Windows 98 is an outdated operating system that is no longer supported by most online registration sites. Therefore, the correct answer is False.

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  • 13. 

    Which of these is NOT something that a customer would specify during the online registration flow?

    • Mother's maiden name.

    • Last 4 digits of their social security number.

    • Date of birth.

    • Member ID and password.

    Correct Answer
    A. Mother's maiden name.
    Explanation
    During the online registration flow, customers are typically required to provide personal information to create an account. This information usually includes their last 4 digits of their social security number, date of birth, and member ID and password. However, the customer would not be expected to specify their mother's maiden name during this process.

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  • 14. 

    Identify the one item from the list below which is NOT included in the customer self install installation kit.

    • Powerline adapter.

    • Cables

    • Modem

    • Filters

    Correct Answer
    A. Powerline adapter.
    Explanation
    The powerline adapter is the item that is not included in the customer self install installation kit. The other items listed, such as cables, modem, and filters, are typically included in the kit. The powerline adapter is a separate device used to extend the internet connection through the electrical wiring of a building, and it may not be necessary or included in the kit for self-installation.

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  • 15. 

    Which one of these pieces of software is NOT installed during the online configuration flow?

    • AT&T Pop-Up Catcher

    • AT&T Self Help Tool

    • AT&T Application Management

    • AT&T Internet Security Wizard

    Correct Answer
    A. AT&T Pop-Up Catcher
    Explanation
    AT&T Pop-Up Catcher is not installed during the online configuration flow. This software is designed to block pop-up advertisements while browsing the internet. However, it is not a part of the installation process during the online configuration flow. The other options, AT&T Self Help Tool, AT&T Application Management, and AT&T Internet Security Wizard, may be installed during this flow to assist with troubleshooting, managing applications, and ensuring internet security respectively.

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  • 16. 

    How will the customer know if data is being passed between the PC and the router?

    • The light will flicker.

    • The light is solid green.

    • The light is off.

    • There are no lights.

    Correct Answer
    A. The light will flicker.
    Explanation
    The customer will know if data is being passed between the PC and the router because the light will flicker.

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  • 17. 

    What is the default user name for the Motorola 3347?

    • Admin

    • Email address

    • Nickname

    • Motorola 3347

    Correct Answer
    A. Admin
    Explanation
    The default user name for the Motorola 3347 is "admin". This is the standard username that is commonly used for accessing the administrative settings and configurations of many devices.

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  • 18. 

    During which step does the customer enter account information?

    • Step Activate

    • Set up

    • Finish

    • Connect

    Correct Answer
    A. Step Activate
    Explanation
    In the step "Activate", the customer enters their account information. This step typically involves creating a username and password, as well as providing any necessary personal or financial details. This information is essential for setting up and activating the customer's account, allowing them to access and utilize the services or features provided by the platform or system.

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  • 19. 

    What does the acronym BYOM refer to?

    • Bring your own modem.

    • Borrow your old model (CPE).

    • Bring your own model (CPE).

    • Buy your own modem.

    Correct Answer
    A. Bring your own modem.
    Explanation
    The acronym BYOM stands for "Bring your own modem." This refers to the practice of individuals using their own modems rather than relying on those provided by their internet service provider. This allows users to have more control over their internet connection and potentially save on rental fees for equipment.

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  • 20. 

    If the Installer can not find the network adapter, the customer should

    • Quit the installation

    • Click retry.

    • Click continue

    • Reboot the computer.

    Correct Answer
    A. Quit the installation
    Explanation
    If the installer cannot find the network adapter, quitting the installation would be the appropriate action. This is because without a network adapter, the installation process cannot proceed properly. Clicking retry or continue may not resolve the issue, and rebooting the computer would not necessarily fix the problem either. Therefore, the best course of action would be to quit the installation and address the network adapter issue before attempting to install again.

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Quiz Review Timeline (Updated): Mar 21, 2023 +

Our quizzes are rigorously reviewed, monitored and continuously updated by our expert board to maintain accuracy, relevance, and timeliness.

  • Current Version
  • Mar 21, 2023
    Quiz Edited by
    ProProfs Editorial Team
  • Aug 04, 2011
    Quiz Created by
    Xtnq_tjay

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