Rms: Front Office Operations Quiz! Trivia
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Welcome to RMS: Front Office Operations Quiz. The person at the front office is charged with helping the guests check in to their rooms, take down their information, and answer questions raised by the guests. Some of the qualities that make good front office personnel are patience and paying attention to detail. This quiz was prepared to help check how qualified you are for the position based on your knowledge and application in different scenarios.
- 1.
Can you process a single site's meter read inside the Reservation Screen?
- A.
Yes, every reservation has a Meter Read button
- B.
No, you must use the Meter Processing Utility
Correct Answer
A. Yes, every reservation has a Meter Read buttonExplanation
The correct answer is "Yes, every reservation has a Meter Read button." This means that within the Reservation Screen, there is a specific button for recording the meter read for a single site. This suggests that users can easily input and process the meter reading for a particular reservation without the need for any additional utility or tool.Rate this question:
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- 2.
If you discover a duplicate guest record you can Merge the records so long as which of the following fields match?
- A.
Last Name and Email Address
- B.
Last Name and Phone Numbers
- C.
Both Options Above
Correct Answer
C. Both Options AboveExplanation
To merge duplicate guest records, it is necessary for either the Last Name and Email Address or the Last Name and Phone Numbers to match. This means that if either the last name or the email address or the last name and phone numbers are the same, the records can be merged. Both options above refer to these matching criteria, making them the correct answer.Rate this question:
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- 3.
Which Report will provide a Paid To Date for Long Term Reservations?
- A.
Management - Occupancy
- B.
Accounting - Cash Transactions
- C.
Daily - In House
- D.
Accounting - In House Guest Balance
Correct Answer
D. Accounting - In House Guest BalanceExplanation
The Accounting - In House Guest Balance report will provide a Paid To Date for Long Term Reservations. This report specifically focuses on the guest balances for in-house guests, including the amount paid to date. It is designed to track the financial transactions and payments made by guests during their stay, making it the appropriate report for obtaining the Paid To Date information for long term reservations.Rate this question:
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- 4.
Where can you print a list of all Active Maintenance Blocks?
- A.
Utilities - Maintenance Screen
- B.
In/Out Screen
- C.
Reservation Search
Correct Answer
A. Utilities - Maintenance ScreenExplanation
The correct answer is Utilities - Maintenance Screen. This is because the Utilities - Maintenance Screen is specifically designed to display all active maintenance blocks. It provides a comprehensive list of all ongoing maintenance activities, allowing users to easily track and manage them. The In/Out Screen and Reservation Search options do not have this specific functionality and therefore cannot provide a list of all active maintenance blocks.Rate this question:
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- 5.
Which report do RMS recommended to use when reconciling your Cash, Check, and Credit Card Receipts?
- A.
Accounting - Daily Charge
- B.
Accounting - Cash Transactions
- C.
Daily - In House
- D.
Daily - Arrival List
Correct Answer
B. Accounting - Cash TransactionsExplanation
RMS recommends using the "Accounting - Cash Transactions" report when reconciling Cash, Check, and Credit Card Receipts. This report is specifically designed to track and record all cash transactions, providing a detailed overview of the cash flow within the organization. By using this report, businesses can easily reconcile their cash, check, and credit card receipts, ensuring accuracy and transparency in their financial records.Rate this question:
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- 6.
What does the In/Out Screen allow you to access?
- A.
Arrival Lists
- B.
Departure Lists
- C.
In House Guest Lists
- D.
All of the above
Correct Answer
D. All of the aboveExplanation
The In/Out Screen allows you to access Arrival Lists, Departure Lists, and In House Guest Lists. This means that you can view and manage all the information related to guests who are arriving, departing, or currently staying in the hotel. By selecting "All of the above," you can access all the lists mentioned, making it the correct answer.Rate this question:
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- 7.
How do you open a Guest Detail from the Guest Search Screen?
- A.
Left click on the Guest Number Hyperlink OR highlight the Guest Detail on the list and click Edit
- B.
Highlight the Guest Detail on the list and click Edit
- C.
Left click on the Guest Number Hyperlink
- D.
Double click on the Guest Last Name
Correct Answer
A. Left click on the Guest Number Hyperlink OR highlight the Guest Detail on the list and click EditExplanation
To open a Guest Detail from the Guest Search Screen, you can either left click on the Guest Number Hyperlink or highlight the Guest Detail on the list and click Edit. Both of these actions will allow you to access and view the Guest Detail.Rate this question:
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- 8.
Which of the following reservation types or site blocks can be created from the Booking Chart?
- A.
Single and Group Reservations
- B.
Maintenance Blocks
- C.
Pencil Bookings
- D.
All of the Above
Correct Answer
D. All of the AboveExplanation
All of the above reservation types or site blocks can be created from the Booking Chart. This means that users can create single and group reservations, maintenance blocks, and pencil bookings directly from the Booking Chart.Rate this question:
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- 9.
When you are applying a Sundry Charge to an account, a full list of Sundries can be found where?
- A.
Only when you are inside a Reservation Account
- B.
Right Clicking on the Sundry Charge Button
- C.
Using the Description Drop-down Menu in the Sundry Charge Details Screen
- D.
Only when you are inside a Guest Account
Correct Answer
C. Using the Description Drop-down Menu in the Sundry Charge Details ScreenExplanation
To apply a Sundry Charge to an account, you can find a full list of Sundries by using the Description Drop-down Menu in the Sundry Charge Details Screen. This menu provides a comprehensive list of options for selecting the appropriate Sundry Charge to apply.Rate this question:
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- 10.
To begin a Group Reservation on the Booking Chart, you start by pressing which button on your keyboard?
- A.
CTRL - Control
- B.
CAPS LOCK
- C.
SHIFT
- D.
TAB
Correct Answer
A. CTRL - ControlExplanation
To begin a Group Reservation on the Booking Chart, you need to press the CTRL button on your keyboard. The CTRL button, also known as the Control button, is commonly used as a modifier key in combination with other keys to perform specific functions. In this case, pressing CTRL allows you to initiate the Group Reservation process on the Booking Chart.Rate this question:
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- 11.
To apply a payment to an account in RMS, you will use which button?
- A.
Sundry Charge
- B.
Receipt
- C.
Statement
- D.
Void Charge
Correct Answer
B. ReceiptExplanation
To apply a payment to an account in RMS, you will use the "Receipt" button. This button allows you to record and document the payment received from a customer. By selecting the "Receipt" button, you can enter the necessary details such as the payment amount, date, and customer information. This action helps in accurately tracking and updating the account balance for the customer.Rate this question:
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- 12.
When transfers are performed in RMS, will you use the Reservation Number as a reference number?
- A.
Yes
- B.
No, RMS uses the Account Number when performing Transfers
Correct Answer
B. No, RMS uses the Account Number when performing TransfersExplanation
In RMS, transfers are performed using the Account Number as a reference number, not the Reservation Number. This means that when initiating a transfer, the user will need to provide the Account Number of the recipient rather than the Reservation Number. This ensures that the transfer is correctly processed and credited to the intended account.Rate this question:
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- 13.
Which RMS Screens or Icons allow you to start a reservation?
- A.
Interactive Map
- B.
Booking Chart
- C.
Reservation Menu
- D.
All of the above
Correct Answer
D. All of the aboveExplanation
All of the above options, including the Interactive Map, Booking Chart, and Reservation Menu, allow users to start a reservation. These features provide different ways for users to access and initiate the reservation process within the RMS system. Whether users prefer to use the Interactive Map to select a specific location, the Booking Chart to view availability, or the Reservation Menu to manually enter reservation details, all options are available to start a reservation.Rate this question:
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- 14.
While on a reservation screen, why are some fields colored blue?
- A.
The color blue represents fields that are mandatory and do have to be completed
- B.
The color blue represents fields that are optional and do not have to be completed
- C.
The color blue represents fields that are drop down menu’s only
Correct Answer
A. The color blue represents fields that are mandatory and do have to be completedExplanation
The color blue is used to represent fields that are mandatory and must be completed. This helps users easily identify which fields are required in order to successfully complete the reservation process.Rate this question:
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Current Version
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Mar 21, 2023Quiz Edited by
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Feb 13, 2015Quiz Created by
Joshkennedy