Sales Process Quiz Questions: True Or False!
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- 1.
When calling on an advertiser his/her guard will be low.
- A.
True
- B.
False
Correct Answer
B. FalseExplanation
The statement suggests that when calling on an advertiser, their guard will be low. However, this is not necessarily true. The level of guard or defensiveness of an advertiser can vary depending on various factors such as their previous experiences, the nature of the call, and their general disposition. It is important to approach each advertiser call with professionalism and respect, regardless of their perceived level of guard.Rate this question:
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- 2.
When calling on an advertiser, most likely they are looking forward to your call.
- A.
True
- B.
False
Correct Answer
B. FalseExplanation
When calling on an advertiser, it is not necessarily true that they are looking forward to your call. Advertisers may have different priorities or may not be interested in the particular offer or product being presented. Therefore, it cannot be assumed that they are eagerly anticipating the call.Rate this question:
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- 3.
Most advertisers are very busy and most likely don't have much time to spend with you.
- A.
True
- B.
False
Correct Answer
A. TrueExplanation
Advertisers are typically busy individuals who have numerous responsibilities and tasks to handle. Their primary focus is on managing and implementing advertising campaigns, analyzing data, and strategizing for their clients. Due to their hectic schedules, it is unlikely that they have a lot of time to spare for individual interactions or meetings. Therefore, it is reasonable to assume that most advertisers do not have much time to spend with you.Rate this question:
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- 4.
With the right call opening question, most advertisers will perceive the value greater than the price of what you're offering.
- A.
True
- B.
False
Correct Answer
B. FalseExplanation
The statement suggests that with the right call opening question, most advertisers will perceive the value of the offering to be greater than the price. However, this is not necessarily true. Advertisers' perception of value and price can vary greatly depending on various factors such as their individual preferences, budget constraints, and market conditions. Therefore, it cannot be assumed that most advertisers will always perceive the value to be greater than the price based solely on the call opening question.Rate this question:
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- 5.
Choose which one most accurately describes the sales call "Perfect Storm"
- A.
The sales manager is impatient with the rep and pressures them for a close. The sales rep is impatient and under pressure pushes the advertiser towards a certain product. The advertiser impatiently pushes back.
- B.
The sales rep is excited about a certain product and meets with the advertiser to share the information. The advertiser responds to excitement but does not see the value of the product.
- C.
The sales manager pressures the rep to sell a certain product or media mix. The sales rep takes too long with an advertiser and doesn't bring back the right needs analysis.
- D.
A freak thunderstorm floods the roadway on the way to an appointment.
Correct Answer
A. The sales manager is impatient with the rep and pressures them for a close. The sales rep is impatient and under pressure pushes the advertiser towards a certain product. The advertiser impatiently pushes back.Explanation
The correct answer describes a sales call where there is impatience and pressure from both the sales manager and the sales rep. The sales manager is impatient and pressures the rep to close the deal, while the sales rep, also feeling impatient and under pressure, pushes the advertiser towards a specific product. In response, the advertiser impatiently pushes back. This scenario highlights a tense and potentially ineffective sales call, where all parties involved are not effectively communicating or understanding each other's needs and concerns.Rate this question:
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- 6.
What are the four areas we should research and answer when preparing?
- A.
What do they sell?
- B.
Most valuable product/service for him/her?
- C.
Average order value?
- D.
How many jobs now?
- E.
Who do they sell to?
- F.
How long are they open?
- G.
Where do their customers come from?
- H.
Where do they rank on Google?
- I.
What do their customers care about?
- J.
How much do they spend on TV?
- K.
Why are they the best choice?
- L.
What are their competitors doing?
- M.
How our hair looks in a fun-house mirror?
Correct Answer(s)
A. What do they sell?
E. Who do they sell to?
I. What do their customers care about?
K. Why are they the best choice?Explanation
The four areas we should research and answer when preparing are:
1) What do they sell? This helps us understand the products or services offered by the company, which is essential for market analysis and positioning.
2) Who do they sell to? Identifying the target audience helps in developing effective marketing strategies and tailoring the message to resonate with the right customers.
3) What do their customers care about? Understanding customer needs and preferences allows us to create products or services that align with their interests and provide value.
4) Why are they the best choice? Highlighting the unique selling points and competitive advantages of the company helps in differentiating it from competitors and attracting customers.Rate this question:
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- 7.
The goal of the call opening is to transition to the:
- A.
Appointment setting
- B.
Desired state
- C.
Needs analysis
- D.
Other side of town
Correct Answer
C. Needs analysisExplanation
The goal of the call opening is to transition to the needs analysis. This is because the needs analysis is a crucial step in understanding the customer's requirements, pain points, and challenges. By conducting a needs analysis, the salesperson can gather valuable information that will help them tailor their pitch and offer solutions that meet the customer's specific needs. It allows for a more personalized and effective sales approach, increasing the chances of closing a deal. Transitioning to the needs analysis demonstrates the salesperson's commitment to understanding the customer and finding the right solution for them.Rate this question:
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- 8.
The call opening question should disturb his/her:
- A.
Boredom
- B.
Complacency
- C.
Phone Call
- D.
Lunch
Correct Answer
B. ComplacencyExplanation
The call opening question should disturb his/her complacency. Complacency refers to a feeling of satisfaction or contentment with one's current situation, often leading to a lack of motivation or effort to improve. By disturbing complacency, the call opening question aims to challenge the person's comfort and push them to think critically or take action.Rate this question:
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- 9.
The call opening question must be:
- A.
Laser specific
- B.
Customer focused
- C.
About him/her
- D.
Long and boring
- E.
Spoke in a different language
- F.
Significant
- G.
Relevant
- H.
Certain
- I.
Weird
Correct Answer(s)
A. Laser specific
F. SignificantExplanation
The call opening question must be laser specific and significant. This means that the question should be focused on a specific topic and have a clear purpose. It should also be significant, meaning that it should be important and relevant to the customer. By asking a laser specific and significant question, the call opener can engage the customer and gather the necessary information to provide effective assistance or support.Rate this question:
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- 10.
The answer to the call opening question should be a yes/no situation.
- A.
True
- B.
False
Correct Answer
A. TrueExplanation
The statement is true because the call opening question is typically designed to elicit a simple yes or no response from the person receiving the call. This type of question helps to establish a baseline understanding of the caller's situation and allows the conversation to proceed accordingly. By providing a clear and concise answer, the person receiving the call can quickly determine the next steps or course of action.Rate this question:
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- 11.
The call opener question should make the advertiser feel like you have more information than they do. You are, after all, a marketing expert.
- A.
True
- B.
False
Correct Answer
B. FalseExplanation
The statement suggests that the call opener question should make the advertiser feel like the person asking the question has more information than they do. However, this is not necessarily true. While it can be beneficial for the person asking the question to have knowledge and expertise in marketing, it is not necessary for them to make the advertiser feel like they have more information. The important aspect is to establish a strong and confident presence during the call, rather than creating a power dynamic based on who has more information.Rate this question:
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- 12.
The answer should not mean more customers or revenue.
- A.
True
- B.
False
Correct Answer
B. FalseExplanation
The explanation for the correct answer, which is False, is that the statement does not imply anything about the number of customers or revenue. The answer is based on the fact that the question specifically states that the answer should not mean more customers or revenue. Therefore, the answer is False because it does not meet the criteria set by the question.Rate this question:
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- 13.
The two different levels of the needs analysis are:
- A.
Current State
- B.
How Many Jobs Now
- C.
Glass is Half Full
- D.
Glass is Half Empty
- E.
Why is He/She the Best Choice
- F.
His/Her Unique Selling Proposition
- G.
Desired State
- H.
How Many More
- I.
Yin and Yang
Correct Answer(s)
A. Current State
G. Desired StateExplanation
The correct answer is "Current State, Desired State". In a needs analysis, these two levels refer to the current situation or status quo, and the desired or future state. The current state involves evaluating the existing conditions, identifying any gaps or issues, and understanding the present needs. On the other hand, the desired state focuses on determining the goals, objectives, and aspirations for the future, and what needs to be achieved or improved. By analyzing both the current and desired states, organizations can develop strategies and plans to bridge the gap and meet the identified needs.Rate this question:
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- 14.
You can not calcuate potential ROI without this question being answered.
- A.
What is your unique selling proposition?
- B.
Who do you sell to?
- C.
What is the average value of job/order/sale?
- D.
What do your customers care about?
- E.
How many jobs/sales do you currently do?
- F.
How much money is in your wallet?
Correct Answer
C. What is the average value of job/order/sale?Explanation
The average value of job/order/sale is a crucial factor in calculating potential ROI. Without knowing the average value, it is impossible to determine the potential return on investment. The average value helps in understanding the revenue generated per job or sale, which is essential in evaluating the profitability and feasibility of any investment. It provides a baseline to estimate the potential returns and make informed decisions about resource allocation and business strategies.Rate this question:
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- 15.
The goal of the needs analysis is to successfully uncover, identify, and establish specific_____________
- A.
Objectives
- B.
Ideas
- C.
Products
- D.
Business Needs
- E.
Desires
- F.
Customer Information
- G.
Response
- H.
Agreement
- I.
Ways to Take All The Money
Correct Answer(s)
A. Objectives
D. Business NeedsExplanation
The goal of the needs analysis is to successfully uncover, identify, and establish specific objectives and business needs. This process involves gathering information and understanding the goals and requirements of the organization or individual. By identifying objectives and business needs, a clear understanding can be established, and appropriate strategies and solutions can be developed to address them.Rate this question:
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- 16.
In the need analysis, what are the three different levels of agreement needed?
- A.
His Customers (Demographic Target)
- B.
Desired State (Capacity,ROI)
- C.
Product Need (SEM, Print, ETC)
- D.
Current/Promotional State (USP)
- E.
Principle (Copy Points, Headlines)
- F.
Work on Ideas (Proposal)
- G.
ROI (Potential ROI)
- H.
Who is better Michael Jordan or Kobe Bryant (NBA)
Correct Answer(s)
B. Desired State (Capacity,ROI)
D. Current/Promotional State (USP)
F. Work on Ideas (Proposal)Explanation
The three different levels of agreement needed in the need analysis are the Desired State (Capacity, ROI), Current/Promotional State (USP), and Work on Ideas (Proposal). These levels of agreement are crucial in understanding the customers' needs and expectations, evaluating the current state of the product or service, and brainstorming ideas for improvement or proposal. By aligning these three levels of agreement, businesses can effectively identify and address customer needs, optimize their product or service offerings, and ultimately achieve their desired state of capacity and return on investment.Rate this question:
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- 17.
When creating a proposal, you should begin your solution by researching:
- A.
Products and solutions available
- B.
Demand for products or services
- C.
The number of subscribers in the target
- D.
The audience and how they shop
- E.
How to make S'Mores on an electric griddle.
Correct Answer
D. The audience and how they shopExplanation
When creating a proposal, it is important to research the audience and how they shop. This information will help in understanding the target market's preferences, behaviors, and buying habits. By knowing the audience and how they shop, one can tailor the proposal to meet their specific needs and preferences, increasing the chances of success. Additionally, understanding the audience's shopping habits can also help in determining the most effective marketing and sales strategies to reach and engage them.Rate this question:
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- 18.
What are the three factors for any product or solution?
- A.
Size
- B.
Relevancy
- C.
Cost
- D.
Positioning
- E.
Message
- F.
Color
- G.
Demand
- H.
Frequency
- I.
Smell
Correct Answer(s)
C. Cost
E. Message
G. DemandExplanation
The three factors for any product or solution are cost, message, and demand. Cost refers to the price or financial investment required to obtain the product or solution. Message refers to the communication or marketing strategy used to promote and convey the benefits of the product or solution to the target audience. Demand refers to the level of desire or need for the product or solution among consumers. These three factors play a crucial role in determining the success and adoption of a product or solution in the market.Rate this question:
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- 19.
The advertising budget should be from ___ of the potential ROI.
- A.
10%-25%
- B.
25%-50%
- C.
10%-30%
- D.
1%-2%
- E.
100%
Correct Answer
C. 10%-30%Explanation
The advertising budget should be from 10% to 30% of the potential ROI. This range allows for a reasonable investment in advertising while also considering the potential return on investment. Allocating too little of the budget may limit the reach and effectiveness of the advertising campaign, while allocating too much may result in overspending without proportional returns. Therefore, a range of 10% to 30% strikes a balance between investing enough to generate results and managing the budget responsibly.Rate this question:
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- 20.
Giving a presentation is like:
- A.
Demolishing a Garage
- B.
Building an Empire
- C.
Building a House
- D.
Singing an Opera
- E.
Giving the Miranda Rights
Correct Answer
C. Building a HouseExplanation
Giving a presentation is like building a house because it requires careful planning, organization, and attention to detail. Just like constructing a house, a presentation involves laying a solid foundation by researching and gathering information. Then, it requires structuring the content in a logical and coherent manner, similar to building the framework of a house. The presenter must also consider the audience's needs and interests, just as a house builder considers the future occupants. Finally, both processes involve adding finishing touches and ensuring everything is in place for a successful outcome.Rate this question:
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- 21.
Before giving a presentation, which is the most important?
- A.
Showcasing ROI.
- B.
Building value.
- C.
Laying a foundation.
- D.
Eating a mint first.
Correct Answer
C. Laying a foundation.Explanation
Before giving a presentation, laying a foundation is the most important step. This refers to the preparation and groundwork that needs to be done before delivering the presentation. It involves researching the topic, organizing the content, and ensuring that the message is clear and concise. By laying a solid foundation, the presenter can effectively communicate their ideas and engage the audience. Showcasing ROI and building value are important aspects of a presentation, but they can only be achieved successfully if the foundation is well-established. Eating a mint first is irrelevant and does not contribute to the success of the presentation.Rate this question:
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- 22.
Please choose which answer best describes laying a foundation for your presentation.
- A.
Talking about our company's history and new online partnerships.
- B.
Recapping the established business needs and objectives.
- C.
Explaining how detailed the presentation is.
- D.
Bringing your product specialist and let them say something cool.
Correct Answer
B. Recapping the established business needs and objectives.Explanation
The correct answer is "Recapping the established business needs and objectives." This answer best describes laying a foundation for a presentation because it involves summarizing and reminding the audience about the existing needs and goals of the business. This helps set the context and provides a clear starting point for the rest of the presentation.Rate this question:
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- 23.
Why is building perceived value in your presentation important?
- A.
It makes the client feel good about working with you.
- B.
It shows you really know your products well and can speak their language.
- C.
It helps to make your case and showcase more value than price.
- D.
It's a lot better than forcing your client to sign at gun-point.
Correct Answer
C. It helps to make your case and showcase more value than price.Explanation
Building perceived value in your presentation is important because it helps to make your case and showcase more value than price. By highlighting the benefits and advantages of your products or services, you can demonstrate to the client why they should choose you over competitors. This can create a positive impression and increase the client's willingness to work with you. Additionally, focusing on value rather than price can help differentiate your offerings and justify a higher price point, leading to increased sales and profitability.Rate this question:
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- 24.
At which point in the presentation can you show the price?
- A.
When the client gives you the "buying signals"
- B.
When they ask about contract length.
- C.
When they agreed that your ideas will work.
- D.
After you have gained agreement in principle and ROI.
- E.
After they kick you out of their office.
Correct Answer
D. After you have gained agreement in principle and ROI.Explanation
Showing the price after gaining agreement in principle and ROI is the most appropriate point in the presentation because it ensures that the client understands the value and benefits of the product or service before discussing the price. This approach allows the client to make an informed decision based on the value proposition rather than being solely focused on the price. It also demonstrates that the price is justified and reasonable in relation to the expected return on investment.Rate this question:
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- 25.
What does agreement in principle mean?
- A.
They agree your products are vastly superior to anything they have seen and will work wonders for their business.
- B.
They agree that your ideas (products,message) will have a positive response with the audience.
- C.
They agree they don't know anything about advertising and you do.
- D.
They agree that you've done your research put a lot of time into the presentation.
Correct Answer
B. They agree that your ideas (products,message) will have a positive response with the audience. -
- 26.
The client can not change the price you have recommended.
- A.
True
- B.
False
Correct Answer
B. FalseExplanation
The statement "The client can not change the price you have recommended" is false. The client has the authority to make changes to the recommended price if they deem it necessary. As the client, they have the final say in deciding the price they are willing to pay and can negotiate or alter the recommended price based on their own preferences or budget constraints.Rate this question:
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- 27.
If the advertiser does not agree that your proposal will work, you should explain again how much research you did and how well you feel it will work for them.
- A.
True
- B.
False
Correct Answer
B. FalseExplanation
The statement suggests that if the advertiser disagrees with the proposal's effectiveness, one should reiterate the amount of research conducted and express confidence in its success. However, the correct answer is False because it is not necessary to explain the research or assert confidence if the advertiser does not agree with the proposal.Rate this question:
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- 28.
You can recommend a smart advertising budget for an advertiser without knowing their capacity or potential ROI.
- A.
True
- B.
False
Correct Answer
B. FalseExplanation
It is not possible to recommend a smart advertising budget for an advertiser without knowing their capacity or potential ROI. The advertising budget should be based on the advertiser's financial resources and their expected return on investment. Without this information, it would be difficult to determine an appropriate budget that aligns with the advertiser's goals and objectives. Therefore, the statement is false.Rate this question:
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Current Version
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Mar 22, 2023Quiz Edited by
ProProfs Editorial Team -
Feb 22, 2012Quiz Created by
Benjaminblackwel
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