1.
Why does a housekeeping manager need to understand the procedures of guestroom
cleaning?
Correct Answer
C. Knowledgeable managers are better equipped to resolve problems.
Explanation
A housekeeping manager needs to understand the procedures of guestroom cleaning because being knowledgeable about the cleaning process allows them to effectively manage and supervise their staff. By understanding the procedures, they can provide guidance and training to their team, ensuring that guestrooms are cleaned to the desired standards. Additionally, when issues or problems arise during the cleaning process, a knowledgeable manager can quickly identify and resolve them, maintaining the efficiency and quality of the housekeeping operations.
2.
Which of the following items would not be stored on a room attendant’s cart?
Correct Answer
A. Room keys
Explanation
Room keys would not be stored on a room attendant's cart because they are typically kept at the front desk or in a secure location. Room attendants are responsible for cleaning and restocking rooms, so items like soap bars, towels and washcloths, and fresh drinking glasses would be stored on their carts for easy access while they perform their duties.
3.
Which of the following items would not be stocked in a room attendant’s hand caddy?
Correct Answer
A. Fresh drinking glasses
Explanation
Fresh drinking glasses would not be stocked in a room attendant's hand caddy because they are fragile and can easily break or get damaged during transportation. It is more practical to stock items such as cleaning supplies and tools in a hand caddy to ensure efficiency and convenience for the room attendant.
4.
Some hotels now use a(n) __________ transporting and storing system as an alternative to the traditional room attendant cart.
Correct Answer
D. Integrated
Explanation
The correct answer is "integrated" because it suggests that hotels are now using a system that combines both transportation and storage functions in one unit, rather than using separate carts for each task. This integrated system is likely more efficient and streamlined compared to the traditional room attendant cart.
5.
A room attendant’s cart is usually spacious enough to carry all the supplies needed to clean:
Correct Answer
B. A half-day’s room assignments.
Explanation
A room attendant's cart is typically designed to carry all the necessary supplies needed to clean a half-day's room assignments. This means that the cart can hold enough cleaning products, linens, and other items to clean a certain number of rooms within a half-day's work shift. It is not designed to carry supplies for a full day's room assignments or for sixteen guestrooms, as these would require a larger cart or additional trips to restock supplies.
6.
Bath mat
Correct Answer
B. Room attendant cart.
Explanation
The correct answer is "room attendant cart" because a bath mat is a small mat used in the bathroom to absorb water, while a hand caddy is a small portable container used to carry items. On the other hand, a room attendant cart is a larger cart used by hotel staff to transport cleaning supplies and linens to clean and service guest rooms. It is the most suitable option as it aligns with the context of the other items mentioned.
7.
Dusting solution
Correct Answer
A. Hand caddy
Explanation
The correct answer is "hand caddy" because it is a more suitable option for dusting. A hand caddy is a small portable cart that can easily be maneuvered around a room, making it convenient for a room attendant to carry their dusting supplies. On the other hand, a room attendant cart is larger and designed for carrying a variety of cleaning supplies, not specifically for dusting. Therefore, the hand caddy is the better choice for this task.
8.
Drinking glasses
Correct Answer
B. Room attendant cart.
Explanation
The correct answer is "room attendant cart" because drinking glasses are typically found on a room attendant cart, which is used by hotel staff to transport and organize cleaning supplies, linens, and other items needed for cleaning and servicing hotel rooms. A hand caddy, on the other hand, is a smaller portable cart or tray used for carrying a few items at a time and is not typically used for organizing and transporting a large number of drinking glasses.
9.
Rubber gloves
Correct Answer
A. Hand caddy
Explanation
A hand caddy is a small portable cart that is used to carry and transport various items, including rubber gloves. Rubber gloves are commonly used in various industries, such as healthcare and cleaning, to protect the hands from chemicals, germs, and other hazards. Therefore, it makes sense that a hand caddy would be the correct answer as it would be a practical and convenient tool for transporting rubber gloves.