Section 5.2—quiz: Telecommunications Equipment

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  • 1/10 Questions

    Telephone/room status systems are an example of a sophisticated telephone system feature

    • True
    • False
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About This Quiz

This quiz evaluates knowledge on telecommunications equipment in the hospitality industry, focusing on systems like PBX and call accounting.

Equipment Quizzes & Trivia

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  • 2. 

    Conference calling is one of the features that some guestroom phones have.

    • True

    • False

    Correct Answer
    A. True
    Explanation
    Conference calling is indeed one of the features that some guestroom phones have. This means that guests staying in a hotel or a similar establishment can use their guestroom phones to make conference calls, allowing multiple parties to participate in a single call. This feature is particularly useful for business travelers who may need to conduct meetings or collaborate with colleagues remotely.

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  • 3. 

    The PBX system is a set of software programs that initiate the placement, pricing, and posting of calls.

    • True

    • False

    Correct Answer
    A. True
    Explanation
    The PBX system is indeed a set of software programs that handle the initiation, pricing, and posting of calls. This system is commonly used in businesses to manage their internal and external phone communications. It allows for call routing, call queuing, and other features that help streamline communication processes. Therefore, the statement is true.

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  • 4. 

    The Dew Drop Inn recently decided to promote its breakfast buffet by adding an invitation on the wake-up call recording. What is used to distribute these calls?

    • Voice messaging

    • Call detection equipment

    • Automatic call dispensing system

    • Telephone status system

    Correct Answer
    A. Automatic call dispensing system
    Explanation
    An automatic call dispensing system is used to distribute the wake-up call recordings at The Dew Drop Inn. This system automatically sends out the calls to the designated recipients, ensuring that they receive the invitation for the breakfast buffet. It eliminates the need for manual intervention and allows for efficient and timely distribution of the calls.

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  • 5. 

    Which of the following allows a guest to plug their portable fax machines into the phone?

    • USB cable

    • Input jack

    • DSL line

    • Wireless connector hub

    Correct Answer
    A. Input jack
    Explanation
    An input jack allows a guest to plug their portable fax machines into the phone. This is because an input jack is a port on a device that allows an external device to be connected, in this case, the portable fax machine. By plugging the portable fax machine into the input jack, the guest can establish a connection between the fax machine and the phone, enabling fax transmission.

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  • 6. 

    Automatic call dispensing is always limited to wake-up services.

    • True

    • False

    Correct Answer
    A. False
    Explanation
    Automatic call dispensing is not always limited to wake-up services. It can be used for various purposes such as customer service, telemarketing, emergency response systems, and more. Therefore, the statement is false.

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  • 7. 

    Equipment that pinpoints the exact moment a telephone call is connected is called:

    • A call accounting system.

    • A PBX system.

    • Call detection equipment.

    • A least-cost routing system.

    Correct Answer
    A. Call detection equipment.
    Explanation
    Call detection equipment is the correct answer because it accurately describes the function of the equipment mentioned in the question. The equipment is specifically designed to identify and pinpoint the precise moment when a telephone call is connected. This type of equipment is commonly used in telecommunications systems to monitor and track call activity. The other options, such as a call accounting system, a PBX system, and a least-cost routing system, do not accurately describe the purpose or function of the equipment in question.

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  • 8. 

    Most pay phones in the hotel are connected to the hotel’s PBX system or call accounting system

    • True

    • False

    Correct Answer
    A. False
    Explanation
    The statement suggests that most pay phones in the hotel are connected to the hotel's PBX system or call accounting system. However, the correct answer is false, indicating that this statement is incorrect. Therefore, it can be inferred that the majority of pay phones in the hotel are not connected to the hotel's PBX system or call accounting system.

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  • 9. 

    All of the following are features or functions of a call accounting system interfaced with a hotel property management system except:

    • Automatic charge posting to guest folios.

    • Detailed daily reports of telephone transactions

    • Reduced labor costs for telephone operations.

    • The capability for guests to telephone a computerized system to learn about the hotel’s financial reporting procedures.

    Correct Answer
    A. The capability for guests to telephone a computerized system to learn about the hotel’s financial reporting procedures.
    Explanation
    A call accounting system interfaced with a hotel property management system is designed to provide features and functions related to telephone operations within a hotel. These include automatic charge posting to guest folios, detailed daily reports of telephone transactions, and reduced labor costs for telephone operations. However, the system does not typically include the capability for guests to telephone a computerized system to learn about the hotel's financial reporting procedures.

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  • 10. 

    Which of the following eliminates the need for a hotel telephone operator to help place outbound calls?

    • Call detection

    • Automated call dispensing

    • A call accounting system

    • A PBX system

    Correct Answer
    A. A call accounting system
    Explanation
    A call accounting system eliminates the need for a hotel telephone operator to help place outbound calls by automatically tracking and recording all call activity. This system can generate reports on call duration, destination, and cost, allowing guests to be billed accurately. With this system in place, guests can make outbound calls without the assistance of a telephone operator, reducing the workload for hotel staff and streamlining the process for guests.

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  • Current Version
  • Mar 21, 2022
    Quiz Edited by
    ProProfs Editorial Team
  • Nov 16, 2007
    Quiz Created by
    Aoht
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