Section 5.3—quiz: Telephone Services

Reviewed by Editorial Team
The ProProfs editorial team is comprised of experienced subject matter experts. They've collectively created over 10,000 quizzes and lessons, serving over 100 million users. Our team includes in-house content moderators and subject matter experts, as well as a global network of rigorously trained contributors. All adhere to our comprehensive editorial guidelines, ensuring the delivery of high-quality content.
Learn about Our Editorial Process
| By Aoht
A
Aoht
Community Contributor
Quizzes Created: 106 | Total Attempts: 180,639
| Attempts: 310
SettingsSettings
Please wait...
  • 1/9 Questions

    Which of the following information is usually not needed on a telephone message?

    • Caller’s age
    • Caller’s time zone
    • Caller’s department
    • Caller’s company
Please wait...
About This Quiz

The telephone is a communication device used by people who are far apart from each other to hold a conversation and it was invented by Alexander Graham Bell in 1876. To find out what you know about telephone services take the quiz.

Section 5.3quiz: Telephone Services - Quiz

Quiz Preview

  • 2. 

    Match the guests with the telephone service they are most likely to use. Randy has an electronic file that must be sent to his boss

    • E-mail

    • TDD

    • Voice mail

    • Wake-up services

    • Fax Services

    Correct Answer
    A. E-mail
    Explanation
    Randy needs to send an electronic file to his boss, which suggests that he needs a means of communication that can transmit digital files. Among the given options, e-mail is the most suitable choice for this purpose as it allows the sending and receiving of files electronically. TDD is typically used for communication with individuals who have hearing or speech impairments. Voice mail is used for leaving recorded messages. Wake-up services are used for scheduling wake-up calls. Fax services are used for sending and receiving documents in hard copy format.

    Rate this question:

  • 3. 

    Match the guests with the telephone service they are most likely to use. Abd-al-Majid has a meeting at 7 A.M.

    • E-mail

    • TDD

    • Voice mail

    • Wake-up services

    • Fax Services

    Correct Answer
    A. Wake-up services
    Explanation
    Abd-al-Majid has a meeting at 7 A.M., indicating that he needs a service that will wake him up at the specified time. Wake-up services are designed specifically for this purpose, making it the most likely telephone service that Abd-al-Majid would use in this situation.

    Rate this question:

  • 4. 

    Which of the following is not a good tip for professional telephone skills?

    • Smile.

    • Sit up straight.

    • Use a high voice pitch.

    • Match your speaking rate to the caller’s.

    Correct Answer
    A. Use a high voice pitch.
    Explanation
    Using a high voice pitch is not a good tip for professional telephone skills because it can come across as unprofessional or childish. It is important to maintain a calm and professional tone while speaking on the phone, which includes speaking in a natural voice pitch. This helps to convey confidence and professionalism to the caller.

    Rate this question:

  • 5. 

    Match the guests with the telephone service they are most likely to use. Veronica signed a contract that she needs to send immediately

    • E-mail

    • TDD

    • Voice mail

    • Wake-up services

    • Fax Services

    Correct Answer
    A. Fax Services
    Explanation
    Veronica needs to send a contract immediately, and the most suitable telephone service for this purpose would be fax services. Fax services allow users to send documents quickly and securely over a telephone line. It is commonly used for sending important documents, contracts, or legal papers. E-mail, TDD, voice mail, and wake-up services are not specifically designed for sending immediate documents and are less likely to be used for this purpose.

    Rate this question:

  • 6. 

    Match the guests with the telephone service they are most likely to use. Daljeet has a speech impairment

    • E-mail

    • TDD

    • Voice mail

    • Wake-up services

    • Fax Services

    Correct Answer
    A. TDD
    Explanation
    Daljeet, who has a speech impairment, is most likely to use TDD (Telecommunications Device for the Deaf) as a telephone service. TDD allows individuals with speech impairments to communicate through text messages rather than voice calls.

    Rate this question:

  • 7. 

    Which guest would be most likely to use a TDD?

    • A business traveler

    • A leisure traveler

    • A guest with a vision impairment

    • A guest with a hearing impairment

    Correct Answer
    A. A guest with a hearing impairment
    Explanation
    A guest with a hearing impairment would be most likely to use a TDD (Telecommunications Device for the Deaf) because it is designed to assist individuals who are deaf or hard of hearing in communicating over the phone. TDDs allow users to type out their messages, which are then transmitted as text to the recipient. This technology enables individuals with hearing impairments to have equal access to telephone communication, making it the most suitable option for them.

    Rate this question:

  • 8. 

    Which of the following is the way most hotels prefer to handle telephone messages for guests?

    • Place the message slip in the guest’s mail and message rack slot until the guest requests it.

    • Slide the message slip under the door of the guest’s room.

    • Time-stamp the message slip, place it in an envelope, and deliver it to the guest’s room as soon as possible.

    • Time-stamp the message slip, place it in the guest’s mail and message rack slot, and switch on any in-room message indicators.

    Correct Answer
    A. Time-stamp the message slip, place it in the guest’s mail and message rack slot, and switch on any in-room message indicators.
    Explanation
    Most hotels prefer to time-stamp the message slip, place it in the guest's mail and message rack slot, and switch on any in-room message indicators. This ensures that the message is recorded and easily accessible for the guest to retrieve when they are ready. The time-stamp helps track the time the message was received, and placing it in the designated slot keeps it organized. Switching on in-room message indicators notifies the guest that they have a message waiting for them, providing a convenient way for them to be aware of any important information or requests.

    Rate this question:

  • 9. 

    Jayamalya has been unable to deliver a fax that was just received because the recipient, Kareem Sensbar, has already checked out of the hotel. What should she do with the fax?

    • Mail it to Mr. Sensbar at the address he put on the registration card.

    • Call the sender of the fax and let them know it couldn’t be delivered.

    • Throw the fax away.

    • Make a notation in the log book and hold it in the specified place until Mr. Sensbar calls for it.

    Correct Answer
    A. Call the sender of the fax and let them know it couldn’t be delivered.
    Explanation
    Jayamalya should call the sender of the fax and inform them that it couldn't be delivered. This is the most appropriate action to take because the recipient has already checked out of the hotel, so mailing it or holding it for him would not be possible. Instead of throwing it away, notifying the sender allows them to take any necessary actions or make alternative arrangements for the fax.

    Rate this question:

Quiz Review Timeline (Updated): Mar 21, 2022 +

Our quizzes are rigorously reviewed, monitored and continuously updated by our expert board to maintain accuracy, relevance, and timeliness.

  • Current Version
  • Mar 21, 2022
    Quiz Edited by
    ProProfs Editorial Team
  • Nov 16, 2007
    Quiz Created by
    Aoht
Back to Top Back to top
Advertisement
×

Wait!
Here's an interesting quiz for you.

We have other quizzes matching your interest.