Telephone Sales Operations Quiz: Trivia!
-
An intensive sales event in which callers contact a large number of new prospects is called a:
-
Telemarketing campaign.
-
Telephone sales blitz.
-
Telemarketing program.
-
Script-driven event.
-
Explore key telemarketing strategies and skills with this Telephone Sales Operations Quiz, focusing on script guidelines, effective traits, and sales blitz participation.
(352).jpg "Telephone Sales Operations Quiz: Trivia! - Quiz")
- 2.
Telemarketing scripts are designed to do all of the following except:
-
Communicate effectively with prospects.
-
Make a sale or gather information.
-
Ensure that all callers say the exact same things.
-
Get the prospect involved in the call.
Correct Answer
A. Ensure that all callers say the exact same things. -
- 3.
A script that flows from general questions to more specific ones is following which telemarketing script guideline?
-
Short
-
Specific
-
Simple
-
Structured
Correct Answer
A. Structured -
- 4.
A script that spells out benefits early is following which telemarketing script guideline?
-
Short
-
Specific
-
Simple
-
Structured
Correct Answer
A. Specific -
- 5.
Which of the following is not a necessary trait of an effective telemarketer?
-
The ability to handle rejection
-
Good organizational skills
-
Persistence
-
Knowledge of the hotel’s rates
Correct Answer
A. Knowledge of the hotel’s rates -
- 6.
Virtually any staff member can participate in a telephone sales blitz.
-
True
-
False
Correct Answer
A. True -
- 7.
True or False: Virtually any staff member can participate in a telemarketing program.
-
True
-
False
Correct Answer
A. FalseExplanation
Not all staff members can participate in a telemarketing program. Telemarketing requires specific skills and training, as well as a certain level of communication and sales expertise. Therefore, only staff members who possess these qualities and have undergone the necessary training can participate in a telemarketing program.Rate this question:
-
- 8.
Telemarketing and general telephone sales are fundamentally identical.
-
True
-
False
Correct Answer
A. FalseExplanation
Telemarketing and general telephone sales are not fundamentally identical. While both involve selling products or services over the phone, telemarketing typically refers to the practice of making unsolicited calls to potential customers, often using automated systems, while general telephone sales can encompass a wider range of sales activities, including both outbound and inbound calls, and may involve established customer relationships or targeted sales efforts. Therefore, the statement is false.Rate this question:
-
- 9.
A telemarketing program needs to be as disciplined as other forms of direct selling.
-
True
-
False
Correct Answer
A. TrueExplanation
Telemarketing requires the same level of organization and structure as other types of direct selling. Just like in-person sales, telemarketing requires a disciplined approach to effectively reach and engage potential customers. It involves setting goals, following a script or sales pitch, managing leads, and tracking progress. Without discipline, telemarketers may struggle to effectively communicate their message and convert leads into sales. Therefore, the statement that a telemarketing program needs to be as disciplined as other forms of direct selling is true.Rate this question:
-
- 10.
A successful telemarketing program can pinpoint prospects, sell to serious buyers, and keep in touch with regular guests.
-
True
-
False
Correct Answer
A. TrueExplanation
A successful telemarketing program is able to identify potential customers, effectively sell to those who are genuinely interested, and maintain communication with loyal customers. This statement implies that these three factors are crucial for a telemarketing program to be successful, indicating that the answer is true.Rate this question:
-
Quiz Review Timeline (Updated): Mar 21, 2023 +
Our quizzes are rigorously reviewed, monitored and continuously updated by our expert board to maintain accuracy, relevance, and timeliness.
-
Current Version
-
Mar 21, 2023Quiz Edited by
ProProfs Editorial Team -
Jan 28, 2009Quiz Created by
Aoht
Back to top