Communication In Business Quiz

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| By T Scott

T Scott

Community Contributor

Quizzes Created: 4 | Total Attempts: 1,145

Questions: 10 | Attempts: 287 | Updated: Mar 21, 2023

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Questions and Answers

1.

According to the video you should use caller ID to screen all inbound phone calls.
- A.
  
  True
- B.
  
  False
Correct Answer
B. False

Explanation
The explanation for the answer "False" is that the video suggests using caller ID to screen only unfamiliar or suspicious inbound phone calls, rather than screening all of them. This implies that not all inbound phone calls need to be screened using caller ID.

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2.

When a customer is present and another customer calls you should let the call go directly to voice mail.
- A.
  
  True
- B.
  
  False
Correct Answer
B. False

Explanation
It is not appropriate to let a call go directly to voicemail when a customer is present and another customer calls. This would be considered poor customer service as it shows a lack of attentiveness and prioritization of customer needs. It is important to acknowledge and address each customer's inquiries or concerns in a timely manner to provide a satisfactory experience.

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3.

You should notice how the other person prefers to communicate and do the same if possible.
- A.
  
  True
- B.
  
  False
Correct Answer
A. True

Explanation
It is important to notice and adapt to the communication preferences of others. By doing so, we can effectively communicate and avoid misunderstandings. This helps in building better relationships and promoting effective collaboration. Therefore, the statement "You should notice how the other person prefers to communicate and do the same if possible" is true.

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4.

Most communication involves a request for information or action.
- A.
  
  True
- B.
  
  False
Correct Answer
A. True

Explanation
The statement is true because in most communication, whether it is verbal or written, there is usually a purpose or intention behind it. This purpose often involves requesting information from someone or asking them to take a specific action. For example, when we ask a question, we are requesting information, and when we give someone instructions, we are asking them to take action. Therefore, it can be concluded that most communication involves a request for information or action.

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5.

According to the video allowing someone to filter your communication is potentially dangerous.
- A.
  
  True
- B.
  
  False
Correct Answer
A. True

Explanation
Allowing someone to filter your communication can be potentially dangerous because it gives them the power to control and manipulate the information that others receive from you. This can lead to misinformation, misinterpretation, and even censorship of your thoughts and ideas. It can also result in a loss of privacy and personal autonomy as the filtered communication may not accurately represent your true intentions or beliefs. Therefore, it is important to be cautious and mindful of who we allow to filter our communication.

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6.

The main benefit of communications technology is that you are free to respond when it fits your schedule.
- A.
  
  True
- B.
  
  False
Correct Answer
B. False

Explanation
The main benefit of communications technology is not that you are free to respond when it fits your schedule. While communications technology does offer the convenience of asynchronous communication, allowing individuals to respond at their own convenience, this is not the main benefit. The main benefit of communications technology is the ability to connect and communicate with others regardless of geographical distance, enabling faster and more efficient communication.

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7.

The ideal number of conference call participants is...
- A.
  
  8
- B.
  
  10
- C.
  
  4
- D.
  
  2
Correct Answer
D. 2

Explanation
The ideal number of conference call participants is 2 because having a smaller group allows for more effective communication and easier coordination. With only two participants, there is less chance of confusion or miscommunication compared to larger groups. It also enables a more focused and productive discussion as everyone has a better opportunity to contribute and be heard. Additionally, with fewer participants, it becomes easier to schedule and manage the call, reducing logistical challenges.

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8.

You should not participate in a conference call unless it has...
- A.
  
  Less than six participants.
- B.
  
  A nun,a cowboy, and a sailor.
- C.
  
  A time limit, a moderator,and a written agenda.
- D.
  
  Specific objectives.
Correct Answer
C. A time limit, a moderator,and a written agenda.

Explanation
Participating in a conference call without a time limit can lead to an unproductive and lengthy discussion. Having a moderator ensures that the call stays on track and everyone gets a chance to speak. A written agenda helps in organizing the topics to be discussed and keeps the call focused. Therefore, it is important to have a time limit, a moderator, and a written agenda for an effective conference call.

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9.

Face to face meetings allow you to notice nuances not easily detected by phone or text.
- A.
  
  True
- B.
  
  False
Correct Answer
A. True

Explanation
Face to face meetings provide the opportunity to observe and interpret non-verbal cues such as facial expressions, body language, and tone of voice, which are not easily discernible through phone or text communication. These nuances can convey important information about a person's emotions, attitudes, and intentions, helping to improve understanding and build stronger relationships. Therefore, the statement is true.

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10.

You should keep written notes of agreements made over the phone.
- A.
  
  TRUE because they become part of your permanent record.
- B.
  
  TRUE because you may be held accountable for an agreement you did not make.
- C.
  
  FALSE because such records can be held against you.
- D.
  
  FALSE you use your personal email account whenever possible for maximum security.
Correct Answer
B. TRUE because you may be held accountable for an agreement you did not make.

Explanation
Keeping written notes of agreements made over the phone is important because you may be held accountable for an agreement you did not make. By having written documentation of the conversation and any agreements reached, you can protect yourself from any misunderstandings or false claims. These notes can serve as evidence and help establish the accurate details of the agreement, ensuring that you are not unfairly held responsible for something you did not agree to.

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Current Version
Mar 21, 2023

Quiz Edited by
ProProfs Editorial Team
Mar 18, 2015

Quiz Created by
T Scott

Communication In Business Quiz

According to the video you should use caller ID to screen all inbound phone calls.

When a customer is present and another customer calls you should let the call go directly to voice mail.

You should notice how the other person prefers to communicate and do the same if possible.

Most communication involves a request for information or action.

According to the video allowing someone to filter your communication is potentially dangerous.

The main benefit of communications technology is that you are free to respond when it fits your schedule.

The ideal number of conference call participants is...

You should not participate in a conference call unless it has...

Face to face meetings allow you to notice nuances not easily detected by phone or text.

You should keep written notes of agreements made over the phone.