Communication In Business Quiz

Reviewed by Editorial Team
The ProProfs editorial team is comprised of experienced subject matter experts. They've collectively created over 10,000 quizzes and lessons, serving over 100 million users. Our team includes in-house content moderators and subject matter experts, as well as a global network of rigorously trained contributors. All adhere to our comprehensive editorial guidelines, ensuring the delivery of high-quality content.
Learn about Our Editorial Process
| By T Scott
T
T Scott
Community Contributor
Quizzes Created: 4 | Total Attempts: 1,150
| Attempts: 290
SettingsSettings
Please wait...
  • 1/10 Questions

    Most communication involves a request for information or action.

    • True
    • False
Please wait...
About This Quiz

This 'Communication in Business Quiz' assesses key communication strategies within a business context. It covers phone etiquette, customer interaction, and adaptive communication techniques, highlighting the importance of appropriate responses and the risks of mismanaged communication.

Communication In Business Quiz - Quiz

Quiz Preview

  • 2. 

    Face to face meetings allow you to notice nuances not easily detected by phone or text.

    • True

    • False

    Correct Answer
    A. True
    Explanation
    Face to face meetings provide the opportunity to observe and interpret non-verbal cues such as facial expressions, body language, and tone of voice, which are not easily discernible through phone or text communication. These nuances can convey important information about a person's emotions, attitudes, and intentions, helping to improve understanding and build stronger relationships. Therefore, the statement is true.

    Rate this question:

  • 3. 

    You should notice how the other person prefers to communicate and do the same if possible.

    • True

    • False

    Correct Answer
    A. True
    Explanation
    It is important to notice and adapt to the communication preferences of others. By doing so, we can effectively communicate and avoid misunderstandings. This helps in building better relationships and promoting effective collaboration. Therefore, the statement "You should notice how the other person prefers to communicate and do the same if possible" is true.

    Rate this question:

  • 4. 

    According to the video allowing someone to filter your communication is potentially dangerous.

    • True

    • False

    Correct Answer
    A. True
    Explanation
    Allowing someone to filter your communication can be potentially dangerous because it gives them the power to control and manipulate the information that others receive from you. This can lead to misinformation, misinterpretation, and even censorship of your thoughts and ideas. It can also result in a loss of privacy and personal autonomy as the filtered communication may not accurately represent your true intentions or beliefs. Therefore, it is important to be cautious and mindful of who we allow to filter our communication.

    Rate this question:

  • 5. 

    When a customer is present and another customer calls you should let the call go directly to voice mail.

    • True

    • False

    Correct Answer
    A. False
    Explanation
    It is not appropriate to let a call go directly to voicemail when a customer is present and another customer calls. This would be considered poor customer service as it shows a lack of attentiveness and prioritization of customer needs. It is important to acknowledge and address each customer's inquiries or concerns in a timely manner to provide a satisfactory experience.

    Rate this question:

  • 6. 

    According to the video you should use caller ID to screen all inbound phone calls.

    • True

    • False

    Correct Answer
    A. False
    Explanation
    The explanation for the answer "False" is that the video suggests using caller ID to screen only unfamiliar or suspicious inbound phone calls, rather than screening all of them. This implies that not all inbound phone calls need to be screened using caller ID.

    Rate this question:

  • 7. 

    The main benefit of communications technology is that you are free to respond when it fits your schedule.

    • True

    • False

    Correct Answer
    A. False
    Explanation
    The main benefit of communications technology is not that you are free to respond when it fits your schedule. While communications technology does offer the convenience of asynchronous communication, allowing individuals to respond at their own convenience, this is not the main benefit. The main benefit of communications technology is the ability to connect and communicate with others regardless of geographical distance, enabling faster and more efficient communication.

    Rate this question:

  • 8. 

    You should not participate in a conference call unless it has...

    • Less than six participants.

    • A nun,a cowboy, and a sailor.

    • A time limit, a moderator,and a written agenda.

    • Specific objectives.

    Correct Answer
    A. A time limit, a moderator,and a written agenda.
    Explanation
    Participating in a conference call without a time limit can lead to an unproductive and lengthy discussion. Having a moderator ensures that the call stays on track and everyone gets a chance to speak. A written agenda helps in organizing the topics to be discussed and keeps the call focused. Therefore, it is important to have a time limit, a moderator, and a written agenda for an effective conference call.

    Rate this question:

  • 9. 

    You should keep written notes of agreements made over the phone.

    • TRUE because they become part of your permanent record.

    • TRUE because you may be held accountable for an agreement you did not make.

    • FALSE because such records can be held against you.

    • FALSE you use your personal email account whenever possible for maximum security.

    Correct Answer
    A. TRUE because you may be held accountable for an agreement you did not make.
    Explanation
    Keeping written notes of agreements made over the phone is important because you may be held accountable for an agreement you did not make. By having written documentation of the conversation and any agreements reached, you can protect yourself from any misunderstandings or false claims. These notes can serve as evidence and help establish the accurate details of the agreement, ensuring that you are not unfairly held responsible for something you did not agree to.

    Rate this question:

  • 10. 

    The ideal number of conference call participants is... 

    • 8

    • 10

    • 4

    • 2

    Correct Answer
    A. 2
    Explanation
    The ideal number of conference call participants is 2 because having a smaller group allows for more effective communication and easier coordination. With only two participants, there is less chance of confusion or miscommunication compared to larger groups. It also enables a more focused and productive discussion as everyone has a better opportunity to contribute and be heard. Additionally, with fewer participants, it becomes easier to schedule and manage the call, reducing logistical challenges.

    Rate this question:

Quiz Review Timeline (Updated): Mar 21, 2023 +

Our quizzes are rigorously reviewed, monitored and continuously updated by our expert board to maintain accuracy, relevance, and timeliness.

  • Current Version
  • Mar 21, 2023
    Quiz Edited by
    ProProfs Editorial Team
  • Mar 18, 2015
    Quiz Created by
    T Scott
Back to Top Back to top
Advertisement
×

Wait!
Here's an interesting quiz for you.

We have other quizzes matching your interest.