Skills Verification - July 2020 - Mngrs & Spvs

Explanation
The goal "Enhance customer insights with data analytics" falls under the category of "Provider of choice". This goal suggests that the company aims to use data analytics to improve its understanding of customer needs and preferences, thereby becoming a preferred choice for customers. By leveraging data analytics, the company can gain valuable insights that can help it deliver better products or services, personalize customer experiences, and make data-driven decisions to meet customer demands effectively.

Explanation
If the KPIs results are compliant, it means that they meet the required standards or criteria. However, if the Audit Check is less than 90%, it indicates that there are deficiencies or non-compliance in the audit process. Therefore, even though the KPIs are compliant, the overall result would be "Not Certified" because the audit check does not meet the minimum requirement of 90%.

Explanation
The COE certification is held by a country for a period of 36 months. This means that the country has met the necessary requirements and standards set by the certification authority for a duration of three years. This certification demonstrates that the country has implemented and maintained proper systems and processes in areas such as environmental management, quality control, and safety measures. The 36-month duration indicates a significant commitment by the country to upholding these standards and ensuring continuous improvement in these areas.

Explanation
By stating that "By 2050 we want more than 50% of our sales to incorporate Green Solutions," it implies that the company has set a goal to increase the proportion of sales that come from environmentally friendly products or services. This indicates a commitment to sustainability and a desire to reduce the company's ecological footprint. Achieving this target would demonstrate the company's dedication to promoting and adopting green solutions, which aligns with growing global awareness and demand for eco-friendly practices.

Explanation
To be COE certified, it is required that there have been no REDS performance for the 5 GMB KPIs in the past. The answer "3 months" suggests that in order to achieve COE certification, there should be no REDS performance for the 5 GMB KPIs in the past 3 months. This means that for the last 3 months, the performance for all 5 GMB KPIs has been satisfactory and there have been no issues or problems.

Explanation
The given statement "Our purpose is: Excellence, simply delivered" is false. It implies that the purpose of the organization is to deliver excellence in a simple manner. However, without any further context or information, it is difficult to determine the actual purpose of the organization. Therefore, the statement cannot be considered true.

Explanation
The coaching cycle is a continuous process that involves analyzing, coaching, and following up with individuals. It does not include warning individuals as a step in the cycle. Therefore, the given answer that states "False" is correct.

Explanation
The correct answer includes the pillars of Strategy 2025 which are Globalization, E-commerce, Digitalization, and Sustainability. These pillars represent the key areas that the strategy focuses on for the future. Globalization refers to expanding operations and presence in international markets. E-commerce highlights the importance of online sales and digital platforms for business growth. Digitalization emphasizes the integration of technology and digital solutions into various aspects of the business. Sustainability indicates the commitment to environmentally friendly practices and responsible business operations.

Explanation
The given answer is false because the statement states that the monthly supervisors coaching target is 40%, which implies that the target is fixed and constant. However, without any context or comparison to other targets or benchmarks, it is impossible to determine if 40% is the correct target or not. Therefore, the answer is false as there is not enough information to support the given statement.

Explanation
The correct answer is 90%. This suggests that the regional target for Contact Centre Quality in 2020 is set at 90%. This means that the company aims to achieve a quality rating of 90% in their contact center operations, indicating their commitment to providing excellent customer service and ensuring high standards of performance in their contact center interactions.