SPOTCHECK APRIL WEEK 1 Part 2.00

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| By Dannyboy.cubacub

Dannyboy.cubacub

Community Contributor

Quizzes Created: 2 | Total Attempts: 231

Questions: 10 | Attempts: 97 | Updated: Feb 6, 2024

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This quiz evaluates knowledge on troubleshooting and customer support for telecom services, focusing on specific procedures and features.

Questions and Answers

1.

Multiple Choice. What is Step 3 in troubleshooting LG K7 service issues?
- A.
  
  Powercycle the phone
- B.
  
  Toggle VoLTE Off
- C.
  
  Toggle VoLTE Back On
- D.
  
  Tap Call
Correct Answer
D. Tap Call

Explanation
ANSWER: d. Tap Call (resource: https://www.metrocareagent.com/#/alerts?show=56faa1a220a81fc76bbce265 / metroupdates link)

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2.

Multiple Choice. Customer needs assistance in making a 3 way calling. Customer currently uses an iPhone. What is Step 4 in walking the customer throuh the process?
- A.
  
  Ask them to tap the Add Call button
- B.
  
  Dial the 3rd person
- C.
  
  Tap merge call button
- D.
  
  Click end call
Correct Answer
C. Tap merge call button

Explanation
ANSWER: c. Tape merge call button (resource: https://www.metrocareagent.com/#/services/5615667e2861840a55b05aca)

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3.

True or False. Caller ID only displays the number of the calling party. Screen-it is a caller name service that provides either the calling party’s name or location.
- A.
  
  True
- B.
  
  False
Correct Answer
A. True

Explanation
ANSWER: True. (resource: https://www.metrocareagent.com/#/services/566f5865985579b6d02a5899)

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4.

True or False. We can manually enter APN settings for iPhones with iOS 9 or higher by going to settings > cellular > cellular data network
- A.
  
  True
- B.
  
  False
Correct Answer
B. False

Explanation
ANSWER: False. (we can only either download it via website using or reset APN / metroupdates link)

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5.

True or False. Voicemail to Text feature is only available via the Value Bundle feat for $5/mo.
- A.
  
  True
- B.
  
  False
Correct Answer
A. True

Explanation
ANSWER: True. (resouce: https://www.metrocareagent.com/#/services/5670f10d1208254d3078181e)

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6.

Multiple Choice. If a customer is enrolled to a PFAM3L promo plan, how much will a line be charged per month?
- A.
  
  $35
- B.
  
  $36
- C.
  
  $37
- D.
  
  $40
Correct Answer
B. $36

Explanation
ANSWER: b. $36

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7.

True or False. The GSM50P plan has unlimited 4G highspeeds data.
- A.
  
  True
- B.
  
  False
Correct Answer
A. True

Explanation
ANSWER: True. (resource: https://www.metrocareagent.com/#/plans)

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8.

How many GBs of 4G highspeeds data does GSMP50 has?
- A.
  
  10 GB
- B.
  
  3 GB
- C.
  
  Unlimited
- D.
  
  5 GB
Correct Answer
D. 5 GB

Explanation
ANSWER: d. 5 GB (resource: https://www.metrocareagent.com/#/plans)

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9.

True or False. In World Calling feature, Greece is one of the supported countries for Mobile calling.
- A.
  
  True
- B.
  
  False
Correct Answer
A. True

Explanation
ANSWER: True. (resource: https://www.metrocareagent.com/#/services/5616849d51ce12246957d3ee > click on Countries that support Mobile calling)

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10.

True or False. BYOD plans can now have regular MetroPCS plans such as GSMMU40, GSMMU50 or GSMMU60. We can proactively have the plans updated for the customers to take advantage of our new exciting features.
- A.
  
  True
- B.
  
  False
Correct Answer
A. True

Explanation
ANSWER: True (resource: Metroupdate links , updates posted January 2016)

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Current Version
Feb 06, 2024

Quiz Edited by
ProProfs Editorial Team
Apr 06, 2016

Quiz Created by
Dannyboy.cubacub

Spotcheck April Week 1 Part 2.00

Multiple Choice. What is Step 3 in troubleshooting LG K7 service issues?

Multiple Choice. Customer needs assistance in making a 3 way calling. Customer currently uses an iPhone. What is Step 4 in walking the customer throuh the process?

True or False. Caller ID only displays the number of the calling party. Screen-it is a caller name service that provides either the calling party’s name or location.

True or False. We can manually enter APN settings for iPhones with iOS 9 or higher by going to settings > cellular > cellular data network

True or False. Voicemail to Text feature is only available via the Value Bundle feat for $5/mo.

Multiple Choice. If a customer is enrolled to a PFAM3L promo plan, how much will a line be charged per month?

True or False. The GSM50P plan has unlimited 4G highspeeds data.

How many GBs of 4G highspeeds data does GSMP50 has?

True or False. In World Calling feature, Greece is one of the supported countries for Mobile calling.

True or False. BYOD plans can now have regular MetroPCS plans such as GSMMU40, GSMMU50 or GSMMU60. We can proactively have the plans updated for the customers to take advantage of our new exciting features.