New Hire Products And Knowledge Test
Developed By: Henry A. Cole
Questions and Answers
- 1.
To loan Le.4,100 airtime via SMS, the customer must send CREDIT as SMS to 1503.
- A.
True
- B.
False
Correct Answer
B. FalseExplanation
To loan Le.4,100 airtime via SMS, the customer must send CREDIT as an SMS to 1503. The given statement is false because it states that the customer must send CREDIT as an SMS to 1503 in order to loan Le.4,100 airtime, which is incorrect. The correct procedure or code to loan airtime may be different, but it is not mentioned in the given information.Rate this question:
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- 2.
Recently with Orange Money you can be able to link your Orange money account with your Rokel Commercial Bank?
- A.
True
- B.
False
Correct Answer
B. FalseExplanation
This statement is false because it states that you can link your Orange Money account with Rokel Commercial Bank, which is not possible. The sentence implies that there is a recent development allowing this linkage, but in reality, there is no such functionality available.Rate this question:
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- 3.
Customers who buy a new sim card can benefit Le500 credit for onnet calls plus 10mb after KYC for the first recharge via scratch card, E-voucher and Orange money.
- A.
True
- B.
False
Correct Answer
A. TrueExplanation
Customers who purchase a new SIM card are eligible to receive Le500 credit for onnet calls and an additional 10MB of data after completing the KYC process for their first recharge. This benefit can be obtained by using a scratch card, e-voucher, or Orange money. Therefore, the statement is true.Rate this question:
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- 4.
To check their KYC registration status and do self registration, customers must dial *999#
- A.
True
- B.
False
Correct Answer
A. TrueExplanation
Customers can check their KYC registration status and do self-registration by dialing *999#. This implies that the given statement is correct.Rate this question:
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- 5.
Bomba night extra gives customers the opportunity to make unlimited on-net calls from 11pm to 1am everyday upon successful subscription.
- A.
True
- B.
False
Correct Answer
A. TrueExplanation
The statement is true because Bomba night extra allows customers to make unlimited on-net calls from 11pm to 1am every day after subscribing successfully. This means that customers can make as many calls as they want to people on the same network during this time period without any additional charges.Rate this question:
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- 6.
The AAAD is used to codify all calls coming in.
- A.
True
- B.
False
Correct Answer
A. TrueExplanation
The AAAD (Automated Attendant Application Directory) is a system used to categorize and organize all incoming calls. It helps in routing calls to the appropriate department or individual based on the caller's input or selection. By codifying the calls, the AAAD ensures efficient and accurate call handling, improving overall customer experience and reducing the chances of misdirected calls. Therefore, the statement "The AAAD is used to codify all calls coming in" is true.Rate this question:
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- 7.
The short code for Magic voice is 877
- A.
True
- B.
False
Correct Answer
A. TrueExplanation
The given statement is true because it states that the short code for Magic voice is 877. This implies that if someone wants to access the Magic voice feature, they can do so by dialing the number 877.Rate this question:
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- 8.
The Orange Pro Bundle is only for prepaid subscribers.
- A.
True
- B.
False
Correct Answer
B. FalseExplanation
The Orange Pro Bundle is not only for prepaid subscribers, indicating that it is also available for postpaid subscribers or possibly both prepaid and postpaid subscribers.Rate this question:
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- 9.
To unsubscribe from the the Job Alert service, customers can send STOP to 832
- A.
True
- B.
False
Correct Answer
B. FalseExplanation
To unsubscribe from the Job Alert service, customers cannot simply send "STOP" to 832. The correct answer is False because the explanation states that the given method is not the correct way to unsubscribe.Rate this question:
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- 10.
To subscribe for pro bundle, customers must have proof of business( Business registration/City council certificate)
- A.
True
- B.
False
Correct Answer
A. TrueExplanation
To subscribe for the pro bundle, customers must have proof of business such as a business registration or a city council certificate. This means that customers who want to avail the pro bundle must provide documentation that proves they are a registered business or have the necessary permits from the city council. Therefore, the statement "True" is the correct answer as it accurately reflects the requirement for subscribing to the pro bundle.Rate this question:
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- 11.
A customer who buys Orange WIFI will get 1.2GB for free
- A.
True
- B.
False
Correct Answer
B. FalseExplanation
The statement is false because it states that a customer who buys Orange WIFI will get 1.2GB for free, which implies that the customer will receive the 1.2GB without any cost. However, the statement does not mention any conditions or requirements that need to be fulfilled in order to obtain the free 1.2GB. Therefore, it is not accurate to claim that a customer will receive the 1.2GB for free without any conditions or costs.Rate this question:
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- 12.
What would be the Weekly subscription charge to subscribe to the Orange Salone Service packs?
- A.
Le.1,225
- B.
Le.1,500
- C.
Le.1,000
- D.
Le.1,300
Correct Answer
B. Le.1,500Explanation
The correct answer is Le.1,500. This is the weekly subscription charge to subscribe to the Orange Salone Service packs.Rate this question:
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- 13.
True or False, Little Things Such as Taking Pride in Your Work, Smiling, Being Alert and Aware, and Not Being Afraid to Ask can all influence the service you give to the customer?
- A.
True
- B.
False
Correct Answer
A. TrueExplanation
Taking pride in your work, smiling, being alert and aware, and not being afraid to ask are all behaviors that can positively influence the service you give to the customer. When you take pride in your work, you are more likely to go the extra mile to ensure customer satisfaction. Smiling creates a welcoming and friendly environment, making customers feel more comfortable. Being alert and aware helps you anticipate customer needs and respond quickly. Not being afraid to ask for clarification or assistance shows that you are committed to providing the best service possible. All of these factors contribute to a positive customer experience.Rate this question:
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- 14.
Recently, with Chacha customer's can be able to make 10 minutes on-net calls which can be used at a latter date.
- A.
True
- B.
False
Correct Answer
B. FalseExplanation
With Chacha, customers cannot make 10 minutes on-net calls that can be used at a later date. Therefore, the statement is false.Rate this question:
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- 15.
With the new Yo! offer you can get 40 mins Orange to Orange calls plus 60 SMS and 50MB for browsing. What would it cost you to get it?
- A.
Le 14990
- B.
Le 9990
- C.
Le 4490
- D.
Le 4990
Correct Answer
D. Le 4990Explanation
The correct answer is Le 4990. This is the cost to get the new Yo! offer which includes 40 mins of Orange to Orange calls, 60 SMS, and 50MB for browsing.Rate this question:
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- 16.
On the Ipacs we get customer's PUK on the Static Sim.
- A.
True
- B.
False
Correct Answer
A. TrueExplanation
On the Ipacs, customers receive their PUK (Personal Unlocking Key) on the Static Sim. This indicates that the statement is true.Rate this question:
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- 17.
YO! 990 SLL give customers the opportunity to receive 5Mins Orange to Orange calls,15 Orange SMS + 5MB just for you
- A.
True
- B.
False
Correct Answer
A. TrueExplanation
The given statement is true. YO! 990 SLL offers customers the opportunity to receive 5 minutes of Orange to Orange calls, 15 Orange SMS, and 5MB of data.Rate this question:
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- 18.
As a CCR Agent you must always understand and feel the customer's pain. This attribute can be related to
- A.
Politeness
- B.
Courteous
- C.
Empathy
- D.
Probing
Correct Answer
C. EmpathyExplanation
Empathy is the ability to understand and share the feelings of another person. As a CCR Agent, it is important to have empathy towards customers in order to understand their pain points and provide appropriate support. By empathizing with customers, agents can show understanding, provide personalized solutions, and make the customer feel heard and valued. Empathy helps in building rapport, resolving issues effectively, and creating a positive customer experience.Rate this question:
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- 19.
Providing awesome customer experience:
- A.
Influences your customer's loyalty
- B.
Sets you apart from competition
- C.
Makes happier customers
- D.
All of the above
Correct Answer
D. All of the aboveExplanation
Providing an awesome customer experience has several positive effects. Firstly, it influences customer loyalty as customers are more likely to continue doing business with a company that consistently provides them with a great experience. Secondly, it sets a company apart from its competition, as customers are more likely to choose a company that goes above and beyond to provide exceptional service. Lastly, it leads to happier customers, as a positive experience enhances customer satisfaction and increases the likelihood of repeat business. Therefore, the correct answer is "All of the above."Rate this question:
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Current Version
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Mar 19, 2023Quiz Edited by
ProProfs Editorial Team -
Feb 07, 2019Quiz Created by
Henry Cole
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