ResCare Workforce Services Quiz Questions And Answers

1.

Which statements accurately describe the purpose of vision and mission statements? (Check all that apply.)

A.

They provide direction and purpose.
B.

They describe where we want to go.
C.

They create direction for supervisors but are not relevant to staff.
D.

They define key attributes for success.
E.

They are nice to have, but not really necessary for our type of work.

Correct Answer(s)
A. They provide direction and purpose.
B. They describe where we want to go.
D. They define key attributes for success.

Explanation
Vision and mission statements serve multiple purposes. They provide direction and purpose by outlining the goals and objectives of an organization. They describe where the organization wants to go by articulating its desired future state. Additionally, they define key attributes for success by setting the values and principles that guide the organization's actions and decision-making processes.

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2.

Complete ResCare's Vision Statement: "ResCare is Respect and Care. Assisting people to reach their ____ _ __________. "

A.

Highest level of esteem.
B.

Individual independence and goals.
C.

Highest level of independence.
D.

Individual potential and independence.

Correct Answer
C. Highest level of independence.

Explanation
The correct answer is "highest level of independence." This answer aligns with ResCare's vision of assisting people to reach their highest level of independence. It emphasizes the importance of promoting individual autonomy and self-sufficiency, allowing individuals to achieve their full potential and live fulfilling lives.

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3.

Which of the following is NOT an important element of ResCare's company culture?

A.

We treat each other with respect and dignity.
B.

We are honest. We tell the truth even when it hurts.
C.

We do the right thing at all times.
D.

Our culture is separate from the company.
E.

We are committed to continuous improvement.

Correct Answer
D. Our culture is separate from the company.

Explanation
The given answer, "Our culture is separate from the company," is not an important element of ResCare's company culture. This is because company culture is an integral part of any organization and should not be separate from it. ResCare emphasizes treating each other with respect and dignity, being honest and doing the right thing at all times, and being committed to continuous improvement. These elements contribute to a positive and strong company culture, but the idea of separating culture from the company contradicts the concept of a unified and cohesive organizational culture.

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4.

True or False: Feeling respected impacts whether employees stay on the job.

A.

True
B.

False

Correct Answer
A. True

Explanation
Feeling respected is a crucial factor in determining employee retention. When employees feel valued and respected in the workplace, they are more likely to have higher job satisfaction and engagement. This, in turn, leads to increased loyalty and motivation to stay on the job. On the other hand, when employees do not feel respected, they may become disengaged and seek opportunities elsewhere. Therefore, it can be concluded that feeling respected does impact whether employees choose to stay or leave their job.

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5.

Research shows that only 1/5 of non-mangement employees say they feel respected. Why do 80% of employees feel they are not respected? (Check all that apply.)

A.

Manager indifference.
B.

They feel they don't get enough paid holidays.
C.

They feel there is a lack of communication from their manager.
D.

They feel their manager does not reward or recognize them.

Correct Answer(s)
A. Manager indifference.
C. They feel there is a lack of communication from their manager.
D. They feel their manager does not reward or recognize them.

Explanation
The research shows that only 1/5 of non-management employees feel respected, indicating that 80% of employees do not feel respected. This can be attributed to several factors, including manager indifference, a lack of communication from their manager, and a lack of reward or recognition from their manager. These factors suggest that employees may feel undervalued and unappreciated in their workplace, leading to a lack of respect.

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6.

What are some things you can do to show your employees respect? (Check all that apply.)

A.

Let them you that you are the leader and they work for you.
B.

Respect their intelligence and maturity.
C.

Do not seek their opinion or feedback, it can be overwhelming for them.
D.

Focus only on problems and issues and don't worry about touching base with employees.
E.

Provide feedback and coaching.

Correct Answer(s)
B. Respect their intelligence and maturity.
E. Provide feedback and coaching.

Explanation
The correct answer choices are "Respect their intelligence and maturity" and "Provide feedback and coaching." These choices demonstrate ways in which a leader can show respect towards their employees. By respecting their intelligence and maturity, the leader acknowledges their capabilities and treats them as valuable contributors. Providing feedback and coaching shows that the leader cares about their growth and development, further reinforcing respect for their potential.

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7.

Servant leadership divides the leadership role into two parts: direction and ___________.

A.

Opportunity
B.

Responsibility
C.

Feedback
D.

Fulfillment

Correct Answer
D. Fulfillment

Explanation
Servant leadership divides the leadership role into two parts: direction and fulfillment. While direction involves providing guidance and setting goals, fulfillment focuses on ensuring that the needs and aspirations of the team members are met. This includes supporting their personal and professional growth, creating a positive work environment, and fostering a sense of satisfaction and accomplishment. By prioritizing fulfillment, servant leaders empower their team members and create a culture of trust and collaboration.

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8.

Which statements effectively describe Servant Leadership? (Check all that apply.)

A.

Servant leadership focuses on the leader's role as steward.
B.

Servant leaders serve others but are not concerned about results.
C.

Servant leadership stresses trust, collaboration, empathy and ethical use of power.
D.

Servant leadership focuses on serving customers, not employees.

Correct Answer(s)
A. Servant leadership focuses on the leader's role as steward.
C. Servant leadership stresses trust, collaboration, empathy and ethical use of power.

Explanation
Servant leadership is a leadership style that emphasizes the leader's role as a steward, meaning they take responsibility for the well-being of their team and organization. This style also emphasizes trust, collaboration, empathy, and the ethical use of power. Servant leaders serve others and prioritize their needs, rather than being solely focused on achieving results. Therefore, the correct statements that effectively describe servant leadership are: "Servant leadership focuses on the leader's role as steward" and "Servant leadership stresses trust, collaboration, empathy, and ethical use of power."

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9.

What are some qualities of a servant leader? (Check all that apply.)

A.

Forward-looking
B.

Aggressive
C.

Growth-focused
D.

Empathetic
E.

Desire to gain personal power

Correct Answer(s)
A. Forward-looking
C. Growth-focused
D. Empathetic

Explanation
A servant leader is someone who focuses on the growth and development of their team members while also being empathetic towards their needs and concerns. They have a forward-looking mindset, always thinking about the future and how to improve. They prioritize the growth and success of their team rather than seeking personal power or being aggressive in their approach.

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10.

Servant leaders have vision and dream big. What can servant leaders do to implement their vision and create direction? (Check all that apply.)

A.

Focus on their own personal growth rather than their employees' growth.
B.

Choose personal interests over service.
C.

Treat employees as subordinates.
D.

Regard employees as peers to learn from and to teach.
E.

Create community and team spirit.

Correct Answer(s)
D. Regard employees as peers to learn from and to teach.
E. Create community and team spirit.

Explanation
Servant leaders can implement their vision and create direction by regarding employees as peers to learn from and to teach, and by creating community and team spirit. By treating employees as equals and valuing their input, servant leaders can foster a collaborative environment where everyone can learn from each other and work towards a common goal. Additionally, by creating a sense of community and team spirit, servant leaders can inspire and motivate their employees to work together and contribute their best efforts towards achieving the vision. This approach promotes a positive and inclusive work culture, which is essential for implementing the leader's vision successfully.

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Rescare Workforce Services Quiz Questions And Answers

Which statements accurately describe the purpose of vision and mission statements? (Check all that apply.)

Complete ResCare's Vision Statement: "ResCare is Respect and Care. Assisting people to reach their ______ _____ __ __________. "

Which of the following is NOT an important element of ResCare's company culture?

True or False: Feeling respected impacts whether employees stay on the job.

Research shows that only 1/5 of non-mangement employees say they feel respected. Why do 80% of employees feel they are not respected? (Check all that apply.)

What are some things you can do to show your employees respect? (Check all that apply.)

Servant leadership divides the leadership role into two parts: direction and ___________.

Which statements effectively describe Servant Leadership? (Check all that apply.)

What are some qualities of a servant leader? (Check all that apply.)

Servant leaders have vision and dream big. What can servant leaders do to implement their vision and create direction? (Check all that apply.)

Complete ResCare's Vision Statement: "ResCare is Respect and Care. Assisting people to reach their ____ _ __________. "