Bank Teller Assessment Quiz!

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Quizzes Created: 4 | Total Attempts: 1,128
Questions: 14 | Attempts: 305

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Questions and Answers
  • 1. 

    Which of the following best describes the teller transaction process use at Capitol Bancorp Limited?

    • A.

      Capitol Bancorp uses a batch proof process to post transactions for customers’ accounts. This is accomplished through the use of transaction documents which are hard posted to the affected accounts adjusting the collected balances in a nightly optical capture proof process. Records of the transaction and applicable memo posts affecting the available balances, of the accounts involved, are created using the Vertex Teller Automation system when the transaction details are entered by the Teller.

    • B.

      Capitol Bancorp uses a batch transaction process to post transactions for customers’ accounts. This is accomplished through the use of the Vertex Teller Automation system when the transaction details are entered by the Teller. Records of the transaction and applicable hard posted to the affected accounts adjusting the collected balances when the transaction details are entered by the Teller. Transaction documents are in a nightly optical capture proof process for record purposes.

    • C.

      Capitol Bancorp uses a real-time posting process to post transactions for customers’ accounts. This is accomplished through the use of the Vertex Teller Automation system when the transaction details are entered by the Teller. Records of the transaction and applicable hard posted to the affected accounts adjusting the collected balances when the transaction details are entered by the Teller. Transaction documents are in a nightly optical capture proof process for record purposes.

    Correct Answer
    A. Capitol Bancorp uses a batch proof process to post transactions for customers’ accounts. This is accomplished through the use of transaction documents which are hard posted to the affected accounts adjusting the collected balances in a nightly optical capture proof process. Records of the transaction and applicable memo posts affecting the available balances, of the accounts involved, are created using the Vertex Teller Automation system when the transaction details are entered by the Teller.
    Explanation
    Capitol Bancorp uses a batch proof process to post transactions for customers' accounts. This process involves using transaction documents that are hard posted to the affected accounts, adjusting the collected balances. This is done through a nightly optical capture proof process. Additionally, records of the transaction and applicable memo posts that affect the available balances are created using the Vertex Teller Automation system when the transaction details are entered by the Teller.

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  • 2. 

    A Currency Transaction Report (CTR) is created when…

    • A.

      …a single transaction or the aggregate total cash deposit or withdrawal is $10,000.01 or grater in the same processing period.

    • B.

      …a single transaction occurs involving a net cash value $10,000 or more.

    • C.

      …a single transaction or the aggregate total cash deposit or withdrawal is $10,000.01 or grater in a single business day.

    Correct Answer
    A. …a single transaction or the aggregate total cash deposit or withdrawal is $10,000.01 or grater in the same processing period.
    Explanation
    A Currency Transaction Report (CTR) is created when a single transaction or the aggregate total cash deposit or withdrawal is $10,000.01 or greater in the same processing period. This means that if a single transaction or the total amount of cash deposits or withdrawals exceeds $10,000.01 within a specific period of time, a CTR must be created. This helps to monitor and report any potentially suspicious or fraudulent activities involving large sums of money.

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  • 3. 

    The deletion of a transaction from Vertex will do all of the following except…

    • A.

      …reverse any applicable memo postings.

    • B.

      …completely remove any trace of the transaction’s existence from the Vertex history.

    • C.

      …adjust the current cash position of the teller’s drawer.

    Correct Answer
    B. …completely remove any trace of the transaction’s existence from the Vertex history.
    Explanation
    When a transaction is deleted from Vertex, it will reverse any applicable memo postings and adjust the current cash position of the teller's drawer. However, it will not completely remove any trace of the transaction's existence from the Vertex history. This means that there will still be some record or indication of the transaction in the system, even though it has been deleted.

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  • 4. 

    When closing a deposit account with a positive balance you must…

    • A.

      …simply withdraw the current balance value and change the account status to closed using account maintenance functions.

    • B.

      …perform the applicable closing transaction in Silverlake to move the remaining funds to the applicable settlement General Ledger account then perform he applicable closing transaction type from the Teller Processing session in Vertex to issue a cashiers check to the customer offsetting it with the net settlement amount being debited from the applicable settlement General Ledger account with a GL Debit ticket.

    • C.

      …use the applicable closing transaction type from the Teller Processing session in Vertex to issue a cashiers check to the customer.

    Correct Answer
    B. …perform the applicable closing transaction in Silverlake to move the remaining funds to the applicable settlement General Ledger account then perform he applicable closing transaction type from the Teller Processing session in Vertex to issue a cashiers check to the customer offsetting it with the net settlement amount being debited from the applicable settlement General Ledger account with a GL Debit ticket.
  • 5. 

    Under the Uniform Commercial Code, what are the three requirements of a Negotiable Instrument?

    • A.

      An instrument is negotiable if it is; a written or electron instrument signed by the endorser or maker; a conditional promise to pay a certain amount of money, either on demand or at a future date; and payable to the holder or bearer.

    • B.

      An instrument is negotiable if it is; a written instrument signed by the endorser or maker; an unconditional promise to pay a certain amount of money, either on demand or at a future date; and payable to the holder or bearer.

    • C.

      An instrument is negotiable if it is; a written instrument; an unconditional promise to pay any amount of money, either on demand or at a future date; and payable to the holder or bearer.

    Correct Answer
    C. An instrument is negotiable if it is; a written instrument; an unconditional promise to pay any amount of money, either on demand or at a future date; and payable to the holder or bearer.
    Explanation
    The correct answer states that for an instrument to be negotiable under the Uniform Commercial Code, it must be a written instrument, an unconditional promise to pay any amount of money, either on demand or at a future date, and payable to the holder or bearer. This means that the instrument must be in writing, the promise to pay must be absolute and not subject to any conditions, and it must be payable to the person in possession of the instrument or to anyone who bears it.

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  • 6. 

    The purpose of a Trial Balance is to…

    • A.

      …allow a supervisor to perform a spot audit of the teller’s cash position.

    • B.

      …provide the teller with a closing balance for comparison to the recorded drawer cash position.

    • C.

      …allow the teller to perform a spot audit of the drawer’s current cash position allowing time for error corrections prior to closing and setting a balanced point for reference should a balance problem occur at closing.

    Correct Answer
    C. …allow the teller to perform a spot audit of the drawer’s current cash position allowing time for error corrections prior to closing and setting a balanced point for reference should a balance problem occur at closing.
    Explanation
    The purpose of a Trial Balance is to allow the teller to perform a spot audit of the drawer's current cash position, giving them time to correct any errors before closing. It also helps in setting a balanced point for reference in case a balance problem occurs at closing.

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  • 7. 

    How often should a Trial Balance be performed?

    • A.

      Only once per processing period; at the open of business.

    • B.

      Every time the teller returns to a drawer after an absence (e.g. following a lunch break).

    • C.

      As often as time permits, but at least twice per business day, at the open of each business day and following a mid-shift break.

    Correct Answer
    C. As often as time permits, but at least twice per business day, at the open of each business day and following a mid-shift break.
    Explanation
    A Trial Balance should be performed as often as time permits, but at least twice per business day, at the open of each business day and following a mid-shift break. This ensures that any discrepancies or errors in the accounts can be identified and corrected in a timely manner. Performing the Trial Balance multiple times throughout the day helps to maintain the accuracy and integrity of the financial records.

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  • 8. 

    What is a Cash Difference?

    • A.

      An out-of-balance condition that result from a shortage or overage occurring in a cash supply during the balancing process.

    • B.

      An out-of-balance condition which is not reversed.

    • C.

      An out–of-balance condition of $25 or more.

    Correct Answer
    B. An out-of-balance condition which is not reversed.
    Explanation
    A cash difference refers to an out-of-balance condition that occurs during the balancing process and is not reversed. This means that there is either a shortage or overage in the cash supply, and this condition is not corrected or adjusted. It could be due to errors in counting or recording cash transactions. The answer choice "An out-of-balance condition which is not reversed" accurately describes this situation.

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  • 9. 

    When an out-of-balance condition occurs, and the difference is not found within an actual count of the cash, all of the following steps should be taken except…

    • A.

      Perform a comprehensive review of the actual teller work if possible

    • B.

      Verify starting and ending teller figures for accuracy

    • C.

      Recount the Vault and all other tellers’ cash position to verify the error is not elsewhere other than the teller’s drawer in question.

    • D.

      Review Cash Ins and Outs on the General Ledger to the cash count (printout from vertex). The totals should be the same.

    Correct Answer
    C. Recount the Vault and all other tellers’ cash position to verify the error is not elsewhere other than the teller’s drawer in question.
    Explanation
    The correct answer is to recount the Vault and all other tellers' cash position to verify the error is not elsewhere other than the teller's drawer in question. This step is not necessary because the question states that the difference is not found within an actual count of the cash. Therefore, recounting the Vault and other tellers' cash position would not help in identifying the error. Instead, the other steps mentioned such as performing a comprehensive review of the actual teller work, verifying starting and ending teller figures, and reviewing Cash Ins and Outs on the General Ledger should be taken to find the error.

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  • 10. 

    What is a Teller Override and how is it different from a supervisor override?

    • A.

      A Teller Override is an override provided by one teller for another teller.

    • B.

      A Teller Override is an override that a Teller can perform when policy override has been trigger with out the need of a supervisor’s password as is need with a Supervisor Override.

    • C.

      A Teller Override and Supervisor Override are one in the same, just different terminology. There is no difference between the two.

    Correct Answer
    B. A Teller Override is an override that a Teller can perform when policy override has been trigger with out the need of a supervisor’s password as is need with a Supervisor Override.
    Explanation
    A Teller Override is an override that allows one teller to perform certain actions without needing a supervisor's password. It is triggered when a policy override is needed. In contrast, a Supervisor Override also allows for certain actions to be performed, but it requires a supervisor's password. While both overrides serve similar purposes, the main difference lies in the level of authorization required.

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  • 11. 

    What is an Endorsement and how many types are there?

    • A.

      A signature on the back of a negotiable instrument in the top 1 ½ inches, which legally transfers ownership to another party. There are five types; blank or unqualified endorsement; special endorsement (e.g. Pay to the order of ABC Company); restrictive endorsement (e.g. for deposit only); qualified endorsement (e.g. Pay to ABC Bank, with out recourse); and conditional endorsement (e.g. Pay XYZ Company upon completion of contract).

    • B.

      A signature on the back of a negotiable instrument in the top 1 ½ inches, which legally transfers ownership to another party. There are three types; blank or unqualified endorsement; special endorsement (e.g. Pay to the order of ABC Company); restrictive endorsement (e.g. for deposit only).

    • C.

      A signature on the front of a negotiable instrument, which legally transfers ownership to another party. There is one type; blank or unqualified endorsement.

    Correct Answer
    A. A signature on the back of a negotiable instrument in the top 1 ½ inches, which legally transfers ownership to another party. There are five types; blank or unqualified endorsement; special endorsement (e.g. Pay to the order of ABC Company); restrictive endorsement (e.g. for deposit only); qualified endorsement (e.g. Pay to ABC Bank, with out recourse); and conditional endorsement (e.g. Pay XYZ Company upon completion of contract).
    Explanation
    An endorsement refers to a signature on the back of a negotiable instrument that transfers ownership to another party. There are five types of endorsements: blank or unqualified endorsement, special endorsement (such as "Pay to the order of ABC Company"), restrictive endorsement (such as "for deposit only"), qualified endorsement (such as "Pay to ABC Bank, without recourse"), and conditional endorsement (such as "Pay XYZ Company upon completion of contract").

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  • 12. 

    How do you use Vertex to verify account signers?

    • A.

      By using Account Inquiry from the Page Functions.

    • B.

      By using CIF Inquiry.

    • C.

      By using Deposit Inquiry.

    Correct Answer
    A. By using Account Inquiry from the Page Functions.
    Explanation
    The correct answer is "By using Account Inquiry from the Page Functions." This is because the Account Inquiry function allows you to view and verify the account signers associated with a particular account. It provides detailed information about the account, including the names and signatures of the authorized signers. This feature helps in ensuring the accuracy and validity of the account signers.

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  • 13. 

    What tool can assist you in finding a customer’s account number?

    • A.

      By using CIF Inquiry.

    • B.

      By using Account Lookup from the Page Functions.

    • C.

      By using Deposit Inquiry.

    Correct Answer
    B. By using Account Lookup from the Page Functions.
    Explanation
    The tool that can assist in finding a customer's account number is "Account Lookup" from the Page Functions. This tool allows the user to search for a customer's account number by inputting relevant information such as the customer's name or account details. It provides a convenient and efficient way to retrieve account numbers and access customer information.

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  • 14. 

    True or false; when performing a transaction with multiple accounts of different types a cash out will be required to allow for deposit into accounts with different account types.

    • A.

      True

    • B.

      False

    Correct Answer
    B. False
    Explanation
    When performing a transaction with multiple accounts of different types, a cash out is not required to allow for deposit into accounts with different account types. This statement is false. Different account types, such as savings and checking accounts, can usually be linked together within the same banking institution, allowing for easy transfers and deposits between them without the need for a cash out.

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Our quizzes are rigorously reviewed, monitored and continuously updated by our expert board to maintain accuracy, relevance, and timeliness.

  • Current Version
  • Mar 19, 2023
    Quiz Edited by
    ProProfs Editorial Team
  • Dec 10, 2009
    Quiz Created by
    Cbc.training
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