Tigerdirect Training Retail Certification

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Quizzes Created: 5 | Total Attempts: 1,726
| Attempts: 93
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  • 1/18 Questions

    What is the equivalent of MACS in the retail stores?

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About This Quiz

The TigerDirect Training Retail Certification quiz assesses skills in using tools like MACS and Eagle for retail calls, understanding store support, and advising on product availability and pricing. It prepares staff for effective customer interactions in retail settings.

Tigerdirect Training Retail Certification - Quiz

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  • 2. 

    How much is the Maximum Restocking fee?

    • 5%

    • 25%

    • 15%

    • 10%

    Correct Answer
    A. 15%
    Explanation
    The maximum restocking fee is 15%. This means that if a customer returns a product, the seller can charge them a fee of up to 15% of the original purchase price for restocking the item. This fee is meant to cover the costs associated with processing the return, inspecting and repackaging the product, and making it ready for resale. It is important for customers to be aware of this fee before making a purchase, as it may affect their decision to return an item.

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  • 3. 

    Refunds over (answer to the previous question) will be refunded by who?

    • The sales person

    • Store manager

    • Cashier?

    • LWS Agent

    • Miami Corporate Office

    • Main Store in Dade County

    Correct Answer
    A. Miami Corporate Office
    Explanation
    The Miami Corporate Office will be responsible for issuing refunds for the specific item mentioned in the previous question. This suggests that the refunds for this item are handled at a higher level within the company, rather than by individual salespersons, store managers, cashiers, or specific store locations.

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  • 4. 

    Where in Einstein do we check if the item is available in our retail store?

    • Inventory Search

    • Product Search

    • Product Review

    • Product Manager Look-up

    • Inventory Review

    Correct Answer
    A. Product Review
    Explanation
    In order to check if an item is available in our retail store, we would typically use the "Product Review" feature in the Einstein system. This feature allows us to review the details and availability of a specific product in our inventory. By accessing the product review, we can quickly determine if the item is currently in stock and available for purchase in our retail store.

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  • 5. 

    What is the link to our retail store policy?

    • Http://www.tigerdirect.com/sectors/help/return.asp?srkey=returns

    • Http://www.compusa.com/retailstores/compusaStores/return.asp

    • Http://www.compusa.com/sectors/help/return.asp?srkey=returns

    Correct Answer
    A. Http://www.compusa.com/retailstores/compusaStores/return.asp
    Explanation
    The correct answer is http://www.compusa.com/retailstores/compusaStores/return.asp because it is the only link that directly mentions the retail store policy. The other two links are either related to a different store or do not specify the retail store policy.

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  • 6. 

    How many stores do we currently support?

    • 28

    • 32

    • 29

    • 27

    • 31

    • 30

    Correct Answer
    A. 29
    Explanation
    The correct answer is 29. This suggests that the company currently supports 29 stores.

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  • 7. 

    What is the maximum amount a retail store may refund to the customer's original mode of payment?

    • $2000.00

    • $2500.00

    • $200.00

    • $250.00

    • $300.00

    Correct Answer
    A. $250.00
    Explanation
    A retail store may refund a maximum amount of $250.00 to the customer's original mode of payment.

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  • 8. 

    Can we ship online purchases to the retail store?

    • Yes

    • No

    Correct Answer
    A. No
    Explanation
    Online purchases cannot be shipped to a retail store. This means that customers cannot choose to have their online purchases delivered to a physical store location for pick-up. They would have to provide a separate shipping address for the delivery of their online purchases.

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  • 9. 

    What are the tools we need to use to assist the customer's concern with Retail Calls? (check all that apply)

    • MACS

    • Hammer

    • Speakers

    • Einstein

    • Computer Stans

    • Chair

    • TigerDirect Website

    • Candy

    • Compusa Website

    • Cellphones

    Correct Answer(s)
    A. MACS
    A. Einstein
    A. Compusa Website
    Explanation
    The tools that we need to use to assist the customer's concern with Retail Calls are MACS, Einstein, and Compusa Website. MACS is likely a software or system used for customer support, while Einstein could be an AI or data analytics tool that helps in understanding customer behavior and preferences. The Compusa Website is probably a platform or portal where customers can access information and support regarding retail products and services.

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  • 10. 

    Do we have access to the (answer in question number 2)

    • Yes

    • No

    Correct Answer
    A. No
    Explanation
    The answer "No" suggests that we do not have access to the answer in question number 2. This implies that the information or resource being referred to in question number 2 is not available or accessible to us.

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  • 11. 

    What price do we advise the customer?

    • Product Review Price

    • Website Price

    • Price in MACS

    • Competitor's price

    Correct Answer
    A. Website Price
    Explanation
    The correct answer is "Website Price". This is because the question is asking for the price that we advise the customer, and the website price refers to the price listed on our company's website. This would be the most accurate and up-to-date price that we can provide to the customer.

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  • 12. 

    Do we price match in the store?

    • No

    • Yes

    Correct Answer
    A. Yes
    Explanation
    The given answer "Yes" suggests that the store does price match. This means that if a customer finds the same product at a lower price in another store, the store will match that price and sell the product at the lower price.

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  • 13. 

    What is the maximum time frame for the refund - that go beyond the maximum amount a retail store can refund - by (your answer to the previous question)?

    • 5 Days

    • 30 Days

    • 20 Days

    • 20 Business Days

    • 15 Days

    • 15 Business Days

    • 10 Days

    • 10 Business Days

    Correct Answer
    A. 10 Business Days
    Explanation
    The maximum time frame for a refund that exceeds the maximum amount a retail store can refund is 10 business days.

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  • 14. 

    What is the primary thing you need to have, aside from the item itself, in order to get your return/exchange honored?

    • Purchase Order

    • Gift Card

    • Machine Receipt

    • P.O.S.

    Correct Answer
    A. Machine Receipt
    Explanation
    To get your return/exchange honored, aside from the item itself, you need to have the machine receipt. The machine receipt serves as proof of purchase and is required by the store to verify that the item was indeed bought from their establishment. Without the machine receipt, it would be difficult for the store to confirm the transaction and process the return/exchange.

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  • 15. 

    Do we refund gift certificates?

    • No

    • Yes

    Correct Answer
    A. No
    Explanation
    The answer is "No" because the question asks whether we refund gift certificates or not. Since the answer is "No", it implies that we do not provide refunds for gift certificates.

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  • 16. 

    What are our phone support Hours?

    • 10:00 AM to 06:00 PM EST

    • 09:00 AM to 07:00 PM EDT

    • 10:00 AM to 07:00 PM EST

    • 09:00 AM to 07:00 PM EST

    • 10:00 AM to 07:00 PM EDT

    Correct Answer
    A. 10:00 AM to 07:00 PM EST
    Explanation
    The correct answer is 10:00 AM to 07:00 PM EST.

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  • 17. 

    What Payment Methods do we accept in the retail store? (check all that apply)

    • Paypal

    • Visa

    • BIll me later

    • MasterCard

    • E-bill me

    • American Express

    • Cash

    • Discover

    • Preferred account

    • C.O.D

    • Gift Card

    • BPI

    • Purchase orders

    • BDO

    • International Credit Cards

    • Pre-paid company checks

    • Personal Check

    Correct Answer(s)
    A. Visa
    A. MasterCard
    A. American Express
    A. Cash
    A. Discover
    A. Preferred account
    A. Gift Card
    A. Purchase orders
    A. International Credit Cards
    A. Pre-paid company checks
    A. Personal Check
    Explanation
    The retail store accepts a variety of payment methods including Visa, MasterCard, American Express, Cash, Discover, Preferred account, Gift Card, Purchase orders, International Credit Cards, Pre-paid company checks, and Personal Check.

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  • 18. 

    Please select all the items that are non refundable (check all that apply)

    • Cellphones

    • DVD

    • Washing Machine

    • Repair

    • Ink

    • Unlocked Cellphones

    • Radios

    • Gift Card

    • Card Readers

    • TV

    • Diagnostics

    • Money

    • Software

    Correct Answer(s)
    A. Cellphones
    A. DVD
    A. Repair
    A. Ink
    A. Unlocked Cellphones
    A. Gift Card
    A. Diagnostics
    A. Software
    Explanation
    The items that are non-refundable include cellphones, DVD, repair services, ink, unlocked cellphones, gift cards, diagnostics, and software. These items are typically non-refundable because they are either personalized or consumable products that cannot be returned once used or opened. Additionally, services such as repair and diagnostics are non-refundable as they involve labor and expertise that cannot be reversed.

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Quiz Review Timeline (Updated): Jan 25, 2024 +

Our quizzes are rigorously reviewed, monitored and continuously updated by our expert board to maintain accuracy, relevance, and timeliness.

  • Current Version
  • Jan 25, 2024
    Quiz Edited by
    ProProfs Editorial Team
  • Oct 04, 2010
    Quiz Created by
    Lwsmedia2
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