TLTC Lean Training – Culture Module | Attempts: 90

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| By Lisaolszewski

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Quizzes Created: 5 | Total Attempts: 858

Questions: 15 | Attempts: 90 | Updated: Dec 11, 2023

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Tltc Lean Training Culture Module - Quiz

Testing knowledge gained by participants in TLTC Lean Training, Module 5: Driving a High Performance Culture.

Questions and Answers

1.

The __________ needed for a high performance continuous improvement culture require a strong ___________.
- A.
  
  Metrics / Report
- B.
  
  Employees / Manager
- C.
  
  Behaviours / Structure
- D.
  
  Operations / Gemba
Correct Answer
C. Behaviours / Structure

Explanation
The behaviours that employees exhibit in a high performance continuous improvement culture – collaboration, identifying problems, solving problems, etc. require a strong structure.

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2.

99% quality is a good goal – don’t let the perfect be the enemy of the good!
- A.
  
  TRUE
- B.
  
  FALSE
Correct Answer
B. FALSE

Explanation
The mantra “Don’t let the perfect be the enemy of the good!” applies to pretty much everything except setting quality goals. We should always aim for 100% quality / 0% errors.

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3.

This loom invented by Sackichi Toyoda was an early example of:
- A.
  
  Gemba
- B.
  
  5S
- C.
  
  Jidoka
- D.
  
  Kaizen
Correct Answer
C. Jidoka

Explanation
The loom stopped itself from making bad material - it was an example of Jidoka or autonomation - a machine with intelligence.

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4.

Jidoka ____________.
- A.
  
  Eliminates need for checking (and rechecking)
- B.
  
  Eliminates possibility of error and re-work
- C.
  
  Frees people from having to watch machines
- D.
  
  All of the above
Correct Answer
D. All of the above

Explanation
Prevent machines from making defective products eliminates need for checking since it eliminates possibility of error. Plus, it frees people from having to watch machines, allowing them to do something else while the machine runs.

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5.

This is an example of a _________ device.
- A.
  
  Ishikawa
- B.
  
  Poka Yoke
- C.
  
  Gemba
- D.
  
  Sensei
Correct Answer
B. Poka Yoke

Explanation
A poke yoke is a process or design feature to prevent errors. It should be inexpensive, based on simplicity and ingenuity. It makes it IMPOSSIBLE to produce and error, eliminating the need for checks.

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6.

The point of root cause analysis is ________________.
- A.
  
  Determine the fundamental underlying reason
- B.
  
  Figure out how to correct it for good
- C.
  
  Figure out how to ensure you control it from happening again
- D.
  
  All of the above
Correct Answer
D. All of the above

Explanation
Root cause analysis is a systematic process used to identify the fundamental underlying reason behind a problem or issue. It aims to go beyond surface-level symptoms and identify the core cause, allowing for effective problem-solving and prevention of future occurrences. By determining the root cause, organizations can not only correct the issue permanently but also implement measures to control and prevent its reoccurrence, ensuring long-term improvement and stability. Therefore, the correct answer is "All of the above."

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7.

A classic Lean root cause analysis tools is ___________.
- A.
  
  To ask Who, What, How & When
- B.
  
  To ask Why 5 times
- C.
  
  To do a Pareto analysis
- D.
  
  To do a 5S
Correct Answer
B. To ask Why 5 times

Explanation
Pareto analysis and 5S are classic Lean tools, but not for root cause analysis.

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8.

Another root cause analysis tool that shows the relationship between an effect and all the potential causes is _________.
- A.
  
  Kaizen Workshop
- B.
  
  Fishbone
- C.
  
  Ishikawa
- D.
  
  Jidoka
Correct Answer(s)
B. Fishbone
C. Ishikawa

Explanation
A fishbone diagram, or Ishikawa (named for Kaoru Ishikawa, the man that created it) generates ideas about why the problem is occurring, sorts the ideas into possible causes and effects and
presents the information in a diagram to link events and their causes.

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9.

__________ make clear who is doing what and how they are going at all times by measuring performance visually, in real time, against targets.
- A.
  
  Visual Management Boards
- B.
  
  Kaizen Workshop
- C.
  
  Poka Yoke
- D.
  
  Fishbone Diagrams
Correct Answer
A. Visual Management Boards

Explanation
Lean is all about being visual and transparent – by putting simple, actionable real-time performance data in a place where an entire team can see it, everyone knows how they are tracking against targets.

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10.

Which statement regarding KPIs is NOT true?
- A.
  
  They should include only financial metrics
- B.
  
  They should be measurable
- C.
  
  They should be implemented at ALL levels
- D.
  
  Each level should support one another
Correct Answer
A. They should include only financial metrics

Explanation
There should be financial and non-financial metrics, appropriate to the level of employees – at staff level, occurrences and percentages are more meaningful than $ amounts.

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11.

An effective rewards and recognition program is a ______ tool that ______ the most important outcomes people create for the organisation.
- A.
  
  Motivation / measures
- B.
  
  Management / drives
- C.
  
  Communication / reinforces
- D.
  
  None of the above
Correct Answer
C. Communication / reinforces

Explanation
It is a communication tool that reinforces actions. Thus, the rewards / recognition should occur as close to the performance of the actions as possible, so the recognition reinforces behaviour the employer wants to encourage.

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12.

When I, as a Lean team member, overhear someone talking about Lean and they clearly do not understand what Lean is / the potential benefits of Lean I should:
- A.
  
  Commiserate with them – change is hard
- B.
  
  Tell my manager
- C.
  
  Try to correct the misunderstanding
- D.
  
  Email The Lean Thinking Company for advice
Correct Answer
C. Try to correct the misunderstanding

Explanation
It is my role as a Lean team member to make sure that my peers have an accurate understanding about what Lean is and how Lean will benefit the organisation.

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13.

Which of the following is NOT a feature of a Kaizen Event?
- A.
  
  Targets a specific process
- B.
  
  Short-term project
- C.
  
  Seeks broad, far-reaching improvements
- D.
  
  Delivers immediate results
Correct Answer
C. Seeks broad, far-reaching improvements

Explanation
Kaizen events are for implementing incremental improvements – an “inch wide and a mile deep”.

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14.

Some actions leaders can take to create a Lean Culture include all except:
- A.
  
  Empowering workers to act on behalf of the customer.
- B.
  
  Respecting and using the expertise of everyone.
- C.
  
  Maintaining the current organisational structures and management systems.
- D.
  
  Encouraging risk-taking to test improvement ideas.
Correct Answer
C. Maintaining the current organisational structures and management systems.

Explanation
Actually, we need to make needed changes to align organizational structure, management systems and measurements with the vision.

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15.

Organisations tend to use a “house” as a visual metaphor to describe their Lean philosophy / culture because:
- A.
  
  A house is a structural system
- B.
  
  Elements reinforce each other
- C.
  
  It is strong only if the roof, pillars and foundation are strong
- D.
  
  All of the above
Correct Answer
D. All of the above

Explanation
You can put different Lean elements in different locations in the graphic to illustrate your own organisation’s prioritisation of the Lean building block, but the bottom line is that all the elements are needed to support one another.

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Current Version
Dec 11, 2023

Quiz Edited by
ProProfs Editorial Team
Sep 28, 2009

Quiz Created by
Lisaolszewski

Tltc Lean Training – Culture Module

The needed for a high performance continuous improvement culture require a strong _.

99% quality is a good goal – don’t let the perfect be the enemy of the good!

This loom invented by Sackichi Toyoda was an early example of:

Jidoka ____________.

This is an example of a _________ device.

The point of root cause analysis is ________________.

A classic Lean root cause analysis tools is ___________.

Another root cause analysis tool that shows the relationship between an effect and all the potential causes is _________.

__________ make clear who is doing what and how they are going at all times by measuring performance visually, in real time, against targets.

Which statement regarding KPIs is NOT true?

An effective rewards and recognition program is a tool that the most important outcomes people create for the organisation.

When I, as a Lean team member, overhear someone talking about Lean and they clearly do not understand what Lean is / the potential benefits of Lean I should:

Which of the following is NOT a feature of a Kaizen Event?

Some actions leaders can take to create a Lean Culture include all except:

Organisations tend to use a “house” as a visual metaphor to describe their Lean philosophy / culture because: