Tpv Technology India Pvt. Ltd.
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The TPV Technology India Pvt. Ltd. Quiz assesses knowledge on CRM acknowledgment timings, product details like panel resolution and warranty periods, and procedures for call transfers. It is designed for employees to enhance customer service and product support skills.
- 1.
In how much time call should be acknowledged in CRM ?
- A.
15 min
- B.
30 min.
- C.
60 min.
- D.
120 min.
Correct Answer
A. 15 minExplanation
The call should be acknowledged in CRM within 15 minutes. This means that once a call is received, the CRM system should send an acknowledgment or response to the caller within 15 minutes. This is important for providing prompt customer service and ensuring that the caller knows their inquiry or concern has been received and will be addressed. Acknowledging calls in a timely manner helps to build customer trust and satisfaction.Rate this question:
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- 2.
What is the Panel Resolution type in 43PFT5813S/94 ?
- A.
HD Ready
- B.
Full HD
- C.
Ultra HD
- D.
4K
Correct Answer
B. Full HDExplanation
The Panel Resolution type in the 43PFT5813S/94 is Full HD. Full HD refers to a display resolution of 1920x1080 pixels, which provides a high-quality and detailed image. This resolution is commonly used in TVs and monitors to deliver crisp and clear visuals.Rate this question:
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- 3.
Is FM available in SPA5128B/94 ?
- A.
True
- B.
False
Correct Answer
B. FalseExplanation
The given answer is False because the model number SPA5128B/94 does not support FM.Rate this question:
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- 4.
What is the warranty period on SHE4305 ?
- A.
6 months
- B.
12 months
- C.
18 months
- D.
24 months
Correct Answer
B. 12 monthsExplanation
The warranty period on SHE4305 is 12 months, which means that any defects or malfunctions in the product will be covered by the manufacturer for a year from the date of purchase. During this period, customers can get their product repaired or replaced free of charge if it meets the warranty terms and conditions. This provides assurance to the customers that they are protected against any manufacturing defects and can have peace of mind while using the product.Rate this question:
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- 5.
What status should be selected in CRM for call transfer to other ASP?
- A.
Pending for TPV
- B.
Pending for CCT update
- C.
Bin Transfer Requested
- D.
Pending for Customer
Correct Answer
C. Bin Transfer RequestedExplanation
The correct answer is "Bin Transfer Requested". This status should be selected in CRM for a call transfer to another ASP. This suggests that there is a request to transfer a bin, which could refer to a physical container or storage unit, from one location to another. This status indicates that the transfer has been requested but has not yet been completed or confirmed.Rate this question:
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- 6.
What is the warranty period on remote of Audio products ?
- A.
6 months
- B.
12 months
- C.
9 months
- D.
No warranty
Correct Answer
A. 6 monthsExplanation
The warranty period on the remote of Audio products is 6 months. This means that if there are any defects or malfunctions in the remote within the first 6 months of purchase, it can be repaired or replaced free of charge. However, after this period, any issues with the remote would not be covered under warranty and the customer would have to bear the cost of repairs or replacement.Rate this question:
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- 7.
Which Model has IPS panel ?
- A.
22 PFT5403S/94
- B.
32PHT4233S/94
- C.
43PFT5813S/94
- D.
65PUT6703S/94
Correct Answer
C. 43PFT5813S/94Explanation
The model 43PFT5813S/94 has an IPS panel.Rate this question:
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- 8.
Which model has recording function ?
- A.
SPA9060B/94
- B.
SPA9075B/94
- C.
SPA9080B/94
- D.
SPA9120B/94
Correct Answer
B. SPA9075B/94Explanation
The model SPA9075B/94 has a recording function.Rate this question:
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- 9.
What is the full form of MHL ?
- A.
Mobile High Link
- B.
Mobile High Defination Link
- C.
Mobile High Linkage
- D.
Mobility High Defination Link
Correct Answer
B. Mobile High Defination LinkExplanation
MHL stands for Mobile High Definition Link. It is a technology standard that allows mobile devices such as smartphones and tablets to connect to high-definition displays such as HDTVs and projectors. This enables users to mirror their device's screen onto a larger display and enjoy high-quality audio and video content.Rate this question:
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- 10.
DOP is mandatory for closing Monitor & Signages repair calls in CRM ?
- A.
True
- B.
False
Correct Answer
B. FalseExplanation
The statement "DOP is mandatory for closing Monitor & Signages repair calls in CRM" is false. DOP (Date of Purchase) is not a mandatory requirement for closing Monitor & Signages repair calls in CRM. There may be other criteria or information needed to close these types of repair calls, but DOP is not one of them.Rate this question:
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Quiz Review Timeline +
Our quizzes are rigorously reviewed, monitored and continuously updated by our expert board to maintain accuracy, relevance, and timeliness.
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Current Version
-
Mar 11, 2025Quiz Edited by
ProProfs Editorial Team -
May 11, 2020Quiz Created by
VIKRAM SINGH
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