1.
What is performance management?
Correct Answer
D. All of the above
Explanation
Performance management involves establishing expectations with employees, designing interventions and programs to improve performance, and monitoring the success of these interventions and programs. By including all of the above options in the answer, it suggests that performance management encompasses all these activities rather than just one or two of them.
2.
Which of the following describes Training?
Correct Answer
A. Acquisition of KSA’s (Knowledge, skills and abilities) to improve performance in one’s current job
Explanation
The correct answer describes training as the acquisition of KSA's (Knowledge, skills, and abilities) to improve performance in one's current job. This means that training focuses on developing the necessary knowledge, skills, and abilities that an individual needs to enhance their performance in their current role. It does not involve acquiring skills for future job responsibilities or long-term career goals, as mentioned in the other options.
3.
Which of the following describes Human Resource Development?
Correct Answer
C. Systematic and planned activities are designed by an organization to provide employees with an opportunity to learn necessary skills to meet current and future job demands.
Explanation
The correct answer describes Human Resource Development as systematic and planned activities designed by an organization to provide employees with an opportunity to learn necessary skills to meet current and future job demands. This explanation highlights the purpose of HRD, which is to improve the performance of employees in their current roles and to prepare them for future job responsibilities and career goals. It emphasizes the importance of organizations investing in the development and training of their employees to ensure they have the skills and abilities required to meet the evolving demands of their jobs.
4.
Which of the following describes Development?
Correct Answer
B. Acquisition of KSA’s required to perform future job responsibilities and in the long-term achievement of individual career goals and organizational objectives
Explanation
The correct answer describes development as the acquisition of KSA's (Knowledge, skills, and abilities) required to perform future job responsibilities and in the long-term achievement of individual career goals and organizational objectives. This explanation emphasizes the importance of continuous learning and skill-building to prepare for future job roles and to align individual career aspirations with the goals of the organization.
5.
Ø Organizational Benefits:
o Organizational strategy
o Increase organizational effectiveness
o Employee return and retention
Correct Answer
A. True
Explanation
The given answer is true because organizational benefits can include aligning with the organizational strategy, improving organizational effectiveness, and enhancing employee return and retention. These benefits contribute to the overall success and growth of the organization.
6.
Ø Employee Benefits
o Intrinsic: Greater knowledge and skills, higher self-efficacy, feel more useful, more positive attitude towards their job and organization
o Extrinsic: Higher earnings, more marketable, greater job security, and enhanced promotion prospects
Correct Answer
A. True
Explanation
Employee benefits can be classified into two categories: intrinsic and extrinsic. Intrinsic benefits refer to the psychological rewards that employees receive from their job, such as greater knowledge and skills, higher self-efficacy, feeling more useful, and having a more positive attitude towards their job and organization. Extrinsic benefits, on the other hand, are tangible rewards that employees receive, such as higher earnings, increased marketability, greater job security, and improved promotion prospects. The statement implies that both intrinsic and extrinsic benefits are true for employees.
7.
Average training in Canada is 100 hours per company.
Correct Answer
B. False
Explanation
25 hours is the correct answer
8.
Ø
$852/employee
Ø
$4.9 Million across all industries- These figures accurately describe training in CanadaTh
Correct Answer
A. True
Explanation
The given answer is true because the figures provided accurately describe the amount spent on training per employee in Canada, which is $852. Additionally, the figure of $4.9 million represents the total amount spent on training across all industries in Canada. Therefore, the statement is true.
9.
Quebec is the only province in Canada with a payroll training tax of:
Correct Answer
C. 1%
Explanation
Quebec is the only province in Canada with a payroll training tax of 1%. This means that employers in Quebec are required to pay 1% of their total payroll towards training programs for their employees. Other provinces in Canada do not have this specific tax, making Quebec unique in this regard.
10.
Canada ranks 10th out of 60 countries for training investment.
Correct Answer
B. False
Explanation
20/60
11.
The following represents the Need Delivery Model:
Needs Analysis Training Design and Delivery Training Evaluation
1. Org. Analysis 1. Training Objectives 1. Evaluation Criteria
2. Task Analysis 2. Training Content 2. Evaluation Design
3. Person Analysis 3. Training Methods
4. Learning Principles
Correct Answer
B. False
Explanation
The above model is known as the ISD or Instructional Systems Design Model
12.
Strategy, Structure, Culture, and Creation describe the Organizational context of Training and Development?
Correct Answer
B. False
Explanation
Strategy, Structure, Culture describe the org. context, not creation
13.
Ø Process of Creating, sharing, diffusing, and applying knowledge in organizations is known as:
Correct Answer
A. Organizational Learning
Explanation
Organizational Learning refers to the process of creating, sharing, diffusing, and applying knowledge within an organization. It involves collecting and analyzing information, adapting to new situations, and implementing changes based on the acquired knowledge. This concept emphasizes the importance of continuous learning and improvement within the organization to enhance its performance and competitiveness. A Learning Organization, on the other hand, is an organization that actively promotes and supports the process of organizational learning. Therefore, the correct answer is Organizational Learning.
14.
-
- Personal mastery,
- Building a shared vision,
- Mental models,
- Team learning,
What is the 5th discipline of a learning organization:
Correct Answer
B. Systems Thinking
Explanation
Systems Thinking is the 5th discipline of a learning organization. It refers to the ability to understand and analyze the interconnectedness and interdependencies of various components within a system. It involves seeing the bigger picture, recognizing patterns, and understanding how different parts of a system influence each other. This discipline helps organizations to identify and address the root causes of problems, make informed decisions, and create effective solutions that consider the entire system rather than just individual parts.
15.
- ________ _________: Things that you can buy or trade, such as patents, copyrights and other Intellectual Property
- ___________ ____________: Valuable wisdom learned from experience and insight that has been defined as intuition, know how, little tricks, and judgment
Correct Answer
explicit knowledge tacit knowledge
Explanation
Explicit knowledge refers to information that is codified and can be easily communicated and shared. It includes things that can be bought or traded, such as patents, copyrights, and other forms of intellectual property. Tacit knowledge, on the other hand, is the valuable wisdom that is learned from experience and insight. It is often difficult to articulate or transfer to others, as it is based on intuition, know-how, little tricks, and judgment.
16.
Intellectual Capital: Organizations knowledge, experience, relationships, process discoveries, innovations, market presence, and community influence
Ø Human Capital: KSA’s of employees
Ø Renewal Capital: I.P.
Ø Structural Capital: Formal systems and informal relationships that allow employees to communicate, solve problems, and make decisions
Ø Relationship Capital: Orgs relationship with suppliers, customers, competitors that influence how they do business
Correct Answer
A. Just Read it, learn it, and get a free bee by choosing this answer!!!
17.
Involves the creation, collection, storage,
distribution and application of “know what” and “know how” is known as knowledge management
Correct Answer
A. True
Explanation
Knowledge management involves the creation, collection, storage, distribution, and application of "know what" and "know how." This means that knowledge management encompasses all the processes and activities related to acquiring, organizing, and utilizing knowledge within an organization. It focuses on capturing and sharing explicit knowledge (know what) and tacit knowledge (know how) to improve decision-making, innovation, and overall organizational performance. Therefore, the given statement is true.
18.
Ø Mental Models
Ø Establish teams to stimulate work-related learning, solving real problems
Correct Answer
B. Knowledge interpretation
Explanation
Establishing teams to stimulate work-related learning and solving real problems can lead to knowledge interpretation. By working together and actively engaging in problem-solving activities, team members can share their perspectives and insights, leading to the interpretation of knowledge. Through discussions, brainstorming sessions, and collaboration, individuals can gain a deeper understanding of the information at hand and apply it to their work. This process of interpreting knowledge can enhance learning and contribute to the overall growth and development of the team.
19.
- is critical for managing knowledge
- Companies must design systems or ways of sharing knowledge so that others can improve their work practices
Correct Answer
A. Knowledge dissemination
Explanation
Knowledge dissemination refers to the process of sharing knowledge with others. In order to effectively manage knowledge within a company, it is crucial to design systems or ways of sharing knowledge so that others can improve their work practices. This involves spreading information, insights, and expertise to enable learning and innovation. By disseminating knowledge, companies can ensure that valuable information is shared and utilized throughout the organization, leading to improved performance and decision-making.
20.
- Resides in employees minds or systems created to store that knowledge
- Knowledge Repositories are inventories of knowledge that orgs compile and store, which can be easily retrieved
Correct Answer
C. Knowledge refletcion
21.
Organizational Level Learning
Group Level Learning
Individual Level Learning
Is known as the:
Correct Answer
B. Multi level systems model
Explanation
The correct answer is "multi level systems model". This model refers to the process of learning that occurs at different levels within an organization. It recognizes that learning can happen at the individual level, group level, and organizational level. This model emphasizes the importance of considering multiple levels of learning in order to understand and improve organizational performance.
22.
The process of acquiring K & S and a change
in behavior as a result.
Correct Answer
C. Learning
Explanation
The term "learning" refers to the process of acquiring new skills and knowledge, as well as a change in behavior as a result. It encompasses the acquisition of both skills (K) and knowledge (S), and implies that there is a change in behavior or understanding that occurs as a result of this acquisition. Therefore, "learning" is the most appropriate term to describe the process described in the question.
23.
Stage 1: Declarative
Learning: knowledge, facts, and information
Performance: Resource Dependent
Stage 2: Knowledge Compilation
Learning: Integrating tasks into sequences to simplify and streamline the task
Performance: Fragmented and piecemeal
Stage 3: Procedural Knowledge
Learning: task mastery
Performance: Automatic & Habitual, resource-insensitive
Correct Answer
A. Another FREEE BEEE
24.
Ø
Stimulus-> Behavior-> Response
Correct Answer
B. Conditioning Theory
Explanation
The correct answer is Conditioning Theory. Conditioning theory suggests that behavior is a result of the stimulus-response relationship, where a stimulus triggers a specific behavior or response. This theory emphasizes the role of conditioning, both classical and operant, in shaping behavior. It suggests that behaviors can be learned through reinforcement or punishment, and that they can be modified or extinguished through conditioning techniques. Social Cognitive Theory, on the other hand, focuses on the role of observational learning and cognitive processes in shaping behavior. Diet Pepsi is not relevant to the given question and is not a valid explanation.
25.
Ø o
People learn by observing the behavior of others
o
Making choices about different courses of action
to pursue
o
By managing their own behavior in the process of
learning
o
Three key components: observation, self-efficacy
and self-mgmt.
Correct Answer
A. Social Cognitive Theory
Explanation
The correct answer is Social Cognitive Theory. Social Cognitive Theory suggests that people learn by observing the behavior of others and that this observational learning plays a key role in the acquisition of new behaviors. It emphasizes the importance of self-efficacy, or the belief in one's ability to succeed, as well as self-management, or the ability to regulate one's own behavior, in the learning process.
26.
Ø
Degree of persistent effort that one directs
toward a goal
Ø
Correct Answer
C. Motivation
Explanation
Motivation refers to the degree of persistent effort that one directs toward a goal. It is the internal drive or desire that pushes individuals to take action and achieve their objectives. Motivation plays a crucial role in knowledge acquisition as it fuels the desire to learn and acquire new information. Without motivation, individuals may lack the drive to actively engage in the process of acquiring knowledge. Therefore, motivation is essential for individuals to stay focused, overcome obstacles, and reach their goals.
27.
- A Concern: Sometimes referred to as an itch or a pressure point, something that causes managers to notice it
- Importance: Is it central to the effectiveness of the organization?
- Consult stakeholders: Involve stakeholders who have a vested interest in the process and outcomes of the needs analysis process
- Data Collection: Collection of information from three levels of analysis
Correct Answer
B. Needs Analysis Process
Explanation
The correct answer is "Needs Analysis Process" because it involves consulting stakeholders and collecting data from three levels of analysis to identify concerns and determine the importance of addressing them. This process helps managers notice the issues that are central to the effectiveness of the organization and guides the development of training programs to meet those needs.
28.
Organizational Analysis:
Ø Strategy: missions, goals, objectives
Ø Environment: technologies, laws, competitors, recessions
Ø Resource Analysis: Do we have the resource required to design a program?
Ø Context Climate: The attitudes of employees towards work, supervision, and company
Ø Training transfer climate: Can you apply the knew K & S in the workplace?
Ø Learning culture: Is learning considered an important part of work-life in the organization?
Task Analysis:
Ø Identify target jobs
Ø Obtain descriptions
Ø Develop rating Scales
Ø Survey incumbents
Ø Analyze and interpret information
Ø Provide Feedback
Person Analysis
Ø Define desired performance
Ø Determine gap
Ø Identify obstacles
Correct Answer
A. FREE BEE!!!!
29.
- Observation
- Questionnaires
- Key consultation
- Print media
- Interviews
- Group discussion
- Tests
- Records and reports
- Work samples
Correct Answer
A. Needs Analysis Methods
Explanation
The given options are all methods that can be used for conducting a needs analysis. A needs analysis is a systematic process of gathering information to determine the gap between the current state and the desired state of a particular situation. These methods can be used to collect data and information from various sources such as questionnaires, interviews, group discussions, tests, records, and reports, among others. By using these methods, organizations can identify the specific needs and requirements of individuals or groups, and develop appropriate strategies to address them.
30.
-
- Ø Employees and managers
- Subject matter experts
- Professional shoppers
- Computer-based analysis
Correct Answer
B. Need Analysis Sources
Explanation
The answer "Need Analysis Sources" is correct because it refers to the various methods or channels through which information is gathered for conducting a needs analysis. In this context, the options provided - employees and managers, subject matter experts, professional shoppers, and computer-based analysis - can all be considered as potential sources of information for conducting a needs analysis. These sources provide valuable insights and data that help in identifying the gaps or deficiencies in a particular area or process, and ultimately aid in determining the specific needs and requirements of an organization or project.
31.
Why don't we do it?
32.
The following defines Training Objectives: Ø Not rewarded for taking time and money to conduct a needs analysis
Ø Feel that they can accurately identify training needs without
Ø Managers can have their own agendas
Ø Cost and time are often viewed as constraints
Correct Answer
A. True
Explanation
The statement is true because the given points explain why training objectives are not rewarded for conducting a needs analysis. It suggests that trainers may feel confident in identifying training needs without conducting a formal analysis, and managers may have their own priorities that do not align with the needs analysis. Additionally, cost and time constraints may discourage organizations from investing in a needs analysis. Therefore, the statement implies that conducting a needs analysis may not be rewarded or prioritized in training objectives.
33.
Ø Advantages include: high quality, immediate delivery, ancillary services, potential to customize, benefit from other’s experience, extensive testing, often less expensive
Correct Answer
A. Packaged Program
Explanation
A packaged program refers to a software program that is pre-developed and ready to be used by customers. The advantages of a packaged program include high quality, immediate delivery, and ancillary services. It also offers the potential to customize the program according to the specific needs of the customer. Additionally, customers can benefit from the experience of others who have already used the program. Packaged programs often undergo extensive testing to ensure their reliability and are usually less expensive compared to developing a program from scratch.
34.
Ø Ø Advantages include security and confidentiality, use org. jargon, incorporate org values, use internal content expertise, understand the audience, pride, and credibility.
Correct Answer
B. Internal Program
Explanation
An internal program refers to a program that is developed and implemented within an organization. It offers several advantages such as security and confidentiality since it is designed to meet the specific needs and requirements of the organization. It can also incorporate organizational jargon, utilize internal content expertise, and align with the organization's values. Additionally, an internal program can better understand the audience it is intended for, which can enhance its effectiveness. Finally, developing and implementing an internal program can instill a sense of pride and credibility within the organization.
35.
The following Defines Active Learning:
Encourages employees to make errors while learning and to learn from them
Correct Answer
B. False
Explanation
The definition was error management training. The true definition for active learning is: An approach to train that gives trainees control over their own training o Promotes inductive learning where rules, principles, strategies for performance of a task are learned through exploration and experimentation o Contrast to deductive learning which transmits knowledge to the learner and gives more guidance on what to learn
36.
Off the job training is the most widely used training method in Canada and the US
Correct Answer
A. True
Explanation
Off the job training refers to training that takes place outside of the employee's regular work environment. This method typically involves sending employees to workshops, seminars, or other external training programs. In Canada and the US, off the job training is widely used as it allows employees to gain new skills and knowledge from experts in their field. This method is often preferred as it provides a dedicated learning environment and allows employees to focus solely on their training without any distractions from their regular work duties. Therefore, the given statement that off the job training is the most widely used training method in Canada and the US is true.
37.
50% of training in Canada takes place in the classroom
Correct Answer
B. False
Explanation
75%
38.
- Job instruction training
- Performance aids
- Job rotation
- Apprenticeship Programs
- Coaching
- Mentoring
- are all methods of off the job training
Correct Answer
B. False
Explanation
The given statement is false. The methods listed, such as job instruction training, performance aids, job rotation, apprenticeship programs, coaching, and mentoring, are not methods of off the job training. These methods are actually examples of on-the-job training, where employees learn and develop their skills while performing their actual job duties. Off-the-job training refers to training that takes place outside of the workplace, such as attending workshops or seminars.
39.
Which of the below is not a factor to consider in decision making for a training program
Correct Answer
C. Human capital capacity
Explanation
Human capital capacity refers to the organization's ability to provide the necessary human resources for the training program. This includes factors such as the number of qualified trainers, their availability, and their expertise in delivering the training. Considering human capital capacity is crucial in decision making for a training program as it ensures that there are enough skilled trainers available to effectively deliver the training. Therefore, it is important to consider factors such as training objectives, cost and resource availability, on the job application, trainer skill and preference, and trainee characteristics and preferences, but human capital capacity is not a factor to consider in decision making for a training program.
40.
Which method of training is the best?
Correct Answer
A. Blended Delivery Approach
Explanation
The blended delivery approach is considered the best method of training because it combines both on-the-job and off-the-job training methods. This approach allows for a combination of hands-on experience and theoretical knowledge, providing a well-rounded training experience. It allows employees to learn and practice new skills in a real-world setting while also providing them with the necessary theoretical background. This approach ensures that employees receive a comprehensive training experience that is tailored to their specific needs and maximizes their learning potential.