Trec Module 3 Order Entry Quiz
Test your knowledge of Module 3: Order Entry. Good luck!
- 1.
If a customer was interested in purchasing a product, what would you need to verify with the customer before putting the item into the cart?
- A.
The name of the item
- B.
The quantity
- C.
The price
- D.
All of the above
Correct Answer
D. All of the aboveExplanation
Before putting an item into the cart, it is important to verify the name of the item, the quantity, and the price with the customer. This ensures that the correct item is being added to the cart, the desired quantity is being selected, and the customer is aware of the price they will be charged. By verifying all of these details, the customer can have a clear understanding of the product they are purchasing and can make an informed decision.Rate this question:
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- 2.
A customer is planning a party and has selected a party pack, but needs some extra plates and napkins. They will have to purchase an additional party pack.
- A.
True
- B.
False
Correct Answer
B. FalseExplanation
The statement is false because the customer does not need to purchase an additional party pack. They only need some extra plates and napkins, which can be purchased separately without buying another party pack.Rate this question:
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- 3.
How many sales offers are you required to make during a CE sales call?
- A.
None
- B.
Four
- C.
Three
- D.
At least one
Correct Answer
C. ThreeExplanation
During a CE sales call, you are required to make three sales offers. This implies that there should be at least three different products or services presented to the customer during the call. This ensures that the customer has a variety of options to choose from, increasing the chances of making a sale.Rate this question:
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- 4.
If a customer were to purchase a costume, where could they find related products and accessories?
- 5.
After everything the customer wants is placed into the shopping cart, what should you do first?
- A.
Ask the customer when the event date is
- B.
Ask for the credit card information
- C.
Ask the customer where they would like to ship the order
- D.
Ask the customer if they have any promotional codes or offers
Correct Answer
D. Ask the customer if they have any promotional codes or offersExplanation
The first thing to do after everything the customer wants is placed into the shopping cart is to ask the customer if they have any promotional codes or offers. This is important because if the customer has any discounts or promotions available, they should be applied to their order before proceeding with the payment process. By asking this question first, the customer can provide any relevant codes or offers, and the appropriate adjustments can be made to their order before moving forward with the payment and shipping details.Rate this question:
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- 6.
How many coupons or promotional codes is a customer allowed to use during a purchase?
- A.
Only one coupon
- B.
One for shipping and one other coupon
- C.
We don't allow coupons
- D.
It is up to the representative
Correct Answer
A. Only one couponExplanation
A customer is allowed to use only one coupon during a purchase. This means that they can apply a single coupon or promotional code to avail discounts or other offers. Using more than one coupon is not permitted.Rate this question:
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- 7.
On the billing/shipping page, what information should you verify with the customer? Choose all that apply.
- A.
First and last name
- B.
Address and street name
- C.
Email address
- D.
City, state, and zip
- E.
Phone number
- F.
Names of all of the products
Correct Answer(s)
A. First and last name
B. Address and street name
C. Email address
D. City, state, and zip
E. pHone numberExplanation
On the billing/shipping page, it is important to verify the customer's first and last name, address and street name, email address, city, state, and zip, as well as their phone number. This information is crucial for ensuring accurate delivery of the products and for contacting the customer if needed. Verifying the names of all the products is not necessary for the billing/shipping process.Rate this question:
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- 8.
What is the only difference between the checkout page on BC and CE?
- A.
We don't accept American Express on BuyCostumes
- B.
Gathering sibling information
- C.
There is no difference
Correct Answer
B. Gathering sibling informationExplanation
The only difference between the checkout page on BC (BuyCostumes) and CE (Costume Express) is that on CE, they gather sibling information. This means that on CE's checkout page, they ask for information about the customer's siblings, while on BC's checkout page they do not ask for this information.Rate this question:
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- 9.
During the checkout process, when does the customer learn of their delivery date?
- A.
After entering their credit card information
- B.
When the customer chooses their method of delivery.
- C.
After the order has been submitted.
- D.
Before adding the items to the customer's shopping cart.
Correct Answer
B. When the customer chooses their method of delivery.Explanation
The customer learns of their delivery date when they choose their method of delivery during the checkout process. This is because the delivery date is dependent on the chosen method of delivery, such as standard shipping, express shipping, or in-store pickup. The customer needs to select their preferred delivery option before they can proceed with the order, allowing them to be informed of the estimated delivery date based on their selection.Rate this question:
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- 10.
The security code on the back of the customer's credit/debit card is required when we are taking the customer's order.
- A.
True
- B.
False
Correct Answer
B. FalseExplanation
The security code on the back of the customer's credit/debit card is not required when taking the customer's order. The security code is typically used for online or phone transactions to verify the cardholder's identity and prevent fraud. However, when taking an order in person or through other means where the card is physically present, the security code is not necessary. Therefore, the statement is false.Rate this question:
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- 11.
We can make changes to a customer's order without losing the bill/ship information we have entered if we click the "Need to Make Changes to this order?" button.
- A.
True
- B.
False
Correct Answer
A. TrueExplanation
Clicking the "Need to Make Changes to this order?" button allows us to make changes to a customer's order without losing the bill/ship information we have entered. This means that we can modify the order details without having to re-enter the billing and shipping information, saving time and effort.Rate this question:
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- 12.
You should verify the country that the customer is shipping to before you ask for their event date on the initial shopping cart page.
- A.
True
- B.
False
Correct Answer
A. TrueExplanation
It is important to verify the country that the customer is shipping to before asking for their event date on the initial shopping cart page. This is because different countries may have different shipping policies, rates, and delivery times. By knowing the customer's shipping country beforehand, the website can provide accurate information and options related to shipping and delivery, ensuring a smooth and satisfactory shopping experience for the customer.Rate this question:
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Current Version
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Mar 21, 2023Quiz Edited by
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Jul 20, 2012Quiz Created by
Anina