PC Troubleshooting Test With Answers
Ready to tackle tech issues like a pro? Take our troubleshooting quiz to test your problem-solving skills! Each question presents a unique scenario, testing your ability to diagnose and resolve issues related to hardware, software, connectivity, and more. As you progress through the quiz, you'll encounter real-world problems that you might encounter while using your computer, making it an ideal exercise for both beginners and tech-savvy individuals.
Upon completing the quiz, you'll receive instant feedback on your answers, accompanied by detailed explanations of each solution. This ensures that you not only know the correct answer but also understand the Read moreunderlying concepts and reasons for each solution. Let's go.
PC Troubleshooting Questions and Answers
- 1.
You are working for a small business as a computer tech. You notice that one of the users keeps shutting her computer down by pressing the power button instead of using the shutdown process of the operating system. You inform the user that this is not a good practice because? (choose 2 options)
- A.
It can cause a component failure.
- B.
The power surges to the components can cause damage.
- C.
It might take time for the power supply to recharge.
- D.
It could damage the monitor.
Correct Answer(s)
A. It can cause a component failure.
B. The power surges to the components can cause damage.Explanation
Shutting the computer down by pressing the power button is always not the proper process for switching off the system. This power-off could, over time, lead to premature component failure, and small power surges could damage components. Always shut down your system using the shutdown process unless your system hangs and there is no other option.Rate this question:
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- 2.
Mary complains that her laptop is overheating. She checked and said that all the internal cooling systems were working properly. What do you think could help her with the situation?
- A.
Don't leave her laptop on for extended periods.
- B.
Buy a cooling pad for laptops.
- C.
Install a liquid cooling system.
- D.
Clean the inside of the computer first.
Correct Answer
D. Clean the inside of the computer first.Explanation
Even though Mary has checked and noted that the internal cooling systems are working properly, one common cause of overheating in laptops that can still persist in such cases is the accumulation of dust and debris inside the device. This can block air vents and insulate components, causing them to retain more heat than they should. Cleaning the inside of the laptop is a practical first step to ensure that air can flow freely through the cooling systems, helping to dissipate heat more effectively. It is a non-invasive and cost-effective solution compared to other more complex interventions like installing a liquid cooling system or buying new hardware like a cooling pad. This action should typically be performed periodically to maintain optimal cooling performance.Rate this question:
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- 3.
When determining if the problem is related to hardware or software, Which of the following is one of the most important questions to ask?
- A.
Is the computer plugged in?
- B.
What operating system are you using?
- C.
Have you recently installed any new hardware or software?
- D.
Does the monitor work?
Correct Answer
C. Have you recently installed any new hardware or software?Explanation
When diagnosing computer issues, especially to determine whether they are hardware or software related, it's crucial to ask if there have been any recent installations of new hardware or software. This question is vital because new installations can introduce conflicts or compatibility issues that may not have been present before. Hardware additions might not be properly configured or could be incompatible with existing components, causing system instability or malfunctions. Similarly, new software or updates can lead to system conflicts, bugs, or other operational issues. Knowing about recent changes can help isolate the problem, guiding troubleshooting efforts more effectively towards resolving the issue, whether it's reverting software changes, updating drivers, or reconfiguring hardware.Rate this question:
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- 4.
If the mouse (cord-based mouse) pointer is moving intermittently on the screen but has not failed altogether, which of the following troubleshooting steps should you take?
- A.
Check its connection to the port.
- B.
Clean the mouse.
- C.
Reinstall the drivers.
- D.
Check for a conflict with the modem.
Correct Answer
A. Check its connection to the port.Explanation
If the mouse pointer is moving intermittently, checking its connection to the port is a logical first step. A loose or faulty connection can cause intermittent issues with the mouse's functionality. Options B (Clean the mouse), C (Reinstall the drivers), and D (Check for a conflict with the modem) are also valid troubleshooting steps but are more relevant in other scenarios. Cleaning the mouse may be beneficial for general maintenance, reinstalling drivers can address software-related issues, and checking for conflicts with the modem is relevant if there are communication issues, but they might not directly address the specific symptom of an intermittently moving mouse pointer.Rate this question:
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- 5.
Billy complains that his computer is giving excessive error messages, the file names and folder names are garbled, and there is an odd noise coming from his tower. What do you suspect is the problem?
- A.
The RAM chips
- B.
The power supply
- C.
The hard drive
- D.
The operating system
Correct Answer
C. The hard driveExplanation
The symptoms described by Billy—excessive error messages, garbled file and folder names, and an odd noise coming from the tower—are typical indicators of a failing hard drive. These symptoms suggest that the hard drive may be experiencing mechanical issues or data corruption:Excessive error messages often occur when the system cannot read or write data correctly due to bad sectors or other physical defects on the hard drive.Garbled file and folder names are a sign of data corruption, which can happen when the drive's read/write heads fail or there are other physical or logical issues.Odd noises, such as clicking, grinding, or whirring, coming from the tower strongly point to mechanical failures within the hard drive.Given these specific symptoms, it is likely that the hard drive is the component at fault, and it may need to be replaced to resolve the issue. Other components like the RAM, power supply, or the operating system are less likely to cause these particular problems directly.Rate this question:
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- 6.
Which two ways a hardware can fail?
- A.
Electronically
- B.
Statically
- C.
Physically
- D.
Sonically
Correct Answer(s)
A. Electronically
C. pHysicallyExplanation
Hardware can fail in several ways, but the two primary modes of failure relevant to the options provided are electronically and physically:Electronically - This type of failure occurs when there are issues with the electrical components or circuits within a device. For example, a power surge could damage the electronic components, or there could be a failure in the circuitry that prevents the hardware from functioning properly.Physically - Physical failure refers to actual physical damage to components. This could be due to impact (such as dropping a device), wear and tear over time, overheating causing components to warp or melt, or other mechanical failures that impact the physical integrity of the hardware.Rate this question:
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- 7.
Which of the following error messages might you receive when there is a problem with RAM? Choose all that apply.
- A.
Memory address error
- B.
Memory test fails
- C.
CMOS error
- D.
Memory parity error at xxx
Correct Answer(s)
A. Memory address error
B. Memory test fails
D. Memory parity error at xxxExplanation
These error messages are typically associated with issues related to RAM (Random Access Memory) in a computer system:Memory address error - This error occurs when the system cannot correctly read or write to a specific memory address. It often indicates a failure in the RAM's ability to accurately access its storage locations.Memory test fails - Many systems perform a memory test at startup (POST - Power On Self Test). A failure in this test clearly suggests that there is an issue with the RAM installed in the system.Memory parity error at xxx - Parity errors are a type of error checking technique in memory systems. A memory parity error indicates that the parity of the memory does not match the expected value, suggesting a possible corruption of data or failure in the RAM itself.The CMOS error is generally not directly related to RAM issues. CMOS errors typically refer to problems with the CMOS settings or battery, which are part of the motherboard's system setup and responsible for storing system time, hardware configurations, and boot settings, rather than RAM functionality.Rate this question:
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- 8.
Which of the following error messages might you receive when there is a keyboard problem? Choose all that apply.
- A.
Checksum error
- B.
Kb/interface error
- C.
Gate A20 failure
- D.
Fix keyboard 0 failure
Correct Answer(s)
B. Kb/interface error
C. Gate A20 failureExplanation
If your keyboard isn't properly connected or has failed, you might encounter keyboard error messages such as "kb/interface error" or "Gate A20 failure." These messages signal issues that need prompt attention to ensure smooth functioning of your system.Rate this question:
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- 9.
What does a checksum error represent?
- A.
A problem with RAM.
- B.
A problem with the operating system.
- C.
A problem with the hard drive.
- D.
A problem with CMOS.
Correct Answer
D. A problem with CMOS.Explanation
A checksum error is related to a problem with the CMOS. Checksums are bits of information that are used to make sure data transmission is valid with no errors and the correct information was transmitted successfully.Rate this question:
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- 10.
What does a fixed disk 0 failure represent?
- A.
A problem with the hard drive.
- B.
A problem with the operating system.
- C.
A problem with CMOS.
- D.
A problem with the floppy drive.
Correct Answer
A. A problem with the hard drive.Explanation
A fixed disk error is typically an indication of a problem with the hard drive. This error message suggests that there may be issues with the disk itself, such as corruption, bad sectors, or physical damage. It's important to address this error promptly to prevent potential data loss and ensure the stability and reliability of your computer system.Rate this question:
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- 11.
A client calls and asks you a question about flashing their bios. What information and advice should you instruct them to obtain before doing this? Choose all that apply.
- A.
Check to see which version of bios you have
- B.
Check the manufacturer's website for updates on the version you have
- C.
Always use third-party software to flash your bios
- D.
Check and write down the model number of your computer and other important information
Correct Answer(s)
A. Check to see which version of bios you have
B. Check the manufacturer's website for updates on the version you have
D. Check and write down the model number of your computer and other important informationExplanation
Before you flash your bios chip, you need to know what version you have, check the manufacturer's website for any updates on your version, and always write down any important information about your system to help with your search and to make sure you have the correct updates.Rate this question:
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- 12.
Which of the following could be used to fix a Windows start-up problem? Choose all that apply.
- A.
Use the last known good configuration.
- B.
Use safe mode.
- C.
Use CMOS to change settings to default.
- D.
Use a bootable disk from an earlier version of your operating system.
Correct Answer(s)
A. Use the last known good configuration.
B. Use safe mode.Explanation
Booting your system up in safe mode loads only the minimum drivers for your operating system to load. This can help you fix any problems you might have with your system. Using the last known good configuration can help restart your system from its last known good point, and help you fix problems when you have changed something you were not supposed to change or installed software that has problems.Rate this question:
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- 13.
A user complains that his PC crashes during Windows XP start-up. Which of the following would you suggest for him to correct the problem?
- A.
Change his CMOS settings.
- B.
Enable VGA mode from Windows advanced options.
- C.
Use the last known good configurations.
- D.
Use the check disk utility.
Correct Answer
C. Use the last known good configurations.Explanation
Using the "Last Known Good Configuration" option can indeed be helpful for a user experiencing startup issues on their computer. This feature allows the system to revert to a previous state where it was known to boot successfully, potentially resolving any recent configuration changes or software installations that may have caused the startup problem.Rate this question:
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- 14.
What does an error code of 17xx displayed on the screen indicate?
- A.
A keyboard error.
- B.
A hard disk error.
- C.
A display error.
- D.
A system board error.
Correct Answer
B. A hard disk error.Explanation
Error codes in the 1700 range typically do not specifically indicate a hard disk problem. The error codes could vary depending on the operating system or software being used. However, if a computer encounters errors in this range, it's essential to investigate further to determine the exact cause. Hard disk issues may indeed be one possibility, but other factors such as software conflicts, system file corruption, or hardware malfunctions could also be contributing factors.Rate this question:
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- 15.
What does an error code of 1xx displayed on the screen indicate?
- A.
A keyboard error.
- B.
A hard disk error.
- C.
A display error.
- D.
A system board error.
- E.
An informational response indicating that the request was received and is continuing to be processed.
Correct Answer
D. A system board error.Explanation
Given the options, none of them are directly related to a 1xx error code. However, if we must choose the closest one, option D. A system board error might be the most relevant. This is because HTTP status codes, including 1xx codes, are determined by the server, which could be considered part of the “system.” But please note that this is a very loose interpretation, and in reality, a 1xx code does not indicate a system board error.Rate this question:
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- 16.
What does an error code of 3xx displayed on the screen indicate?
- A.
A keyboard error.
- B.
A hard disk error.
- C.
A display error.
- D.
A system board error.
Correct Answer
D. A system board error.Explanation
An error code of 3xx displayed on the screen typically indicates a system board error. These codes are used in the POST (Power-On Self Test) process when the computer is starting up to diagnose hardware-related issues. Each range of error codes relates to different types of hardware problems. Codes in the 3xx range are commonly associated with system board failures, which can include issues with the motherboard and its components.Rate this question:
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- 17.
What does an error code of 6xx displayed on the screen indicate?
- A.
A keyboard error.
- B.
A hard disk error.
- C.
A floppy drive error.
- D.
A system board error.
Correct Answer
C. A floppy drive error.Explanation
An error code that begins with "6xx" is commonly associated with issues related to the floppy drive in a computer system. This type of error code is part of a diagnostic system where different families of error codes correspond to specific hardware components. Codes in the 600 range are used to indicate problems with floppy drives, such as failures in reading or writing to the floppy disk, mechanical failures within the drive, or communication problems between the drive and the motherboard. These codes are particularly useful for identifying and troubleshooting hardware faults related to older floppy disk technology.Rate this question:
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- 18.
Which of the following could help you fix intermittent PC problems? Choose all that apply.
- A.
Use system restore.
- B.
Perform a clean boot.
- C.
Use checksum utility.
- D.
Use the undo recent changes option.
Correct Answer(s)
A. Use system restore.
B. Perform a clean boot.
D. Use the undo recent changes option.Explanation
To address intermittent PC problems, several approaches can help stabilize the system and identify the root cause:Use system restore - This feature can return the computer to a previous state where everything was functioning correctly, effectively undoing any changes that might have caused the intermittent issues. It’s a powerful tool for reversing recent system changes without affecting personal files.Perform a clean boot - By starting Windows with a minimal set of drivers and startup programs, a clean boot helps to eliminate software conflicts. This can be particularly useful in isolating a problem caused by a third-party application or service that runs at startup.Use the undo recent changes option - Similar to using system restore, this method involves manually undoing recent changes such as uninstalling recent software installations or reversing recent hardware configuration changes. It’s effective in cases where the specific change causing the issue is known.The use checksum utility option is generally used for verifying the integrity of files or disks, not directly for troubleshooting intermittent PC issues. It checks whether the current state of a file or system matches the expected state, as recorded in a checksum, and is more focused on data integrity rather than system stability or troubleshooting.Rate this question:
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- 19.
A client complains that his CD-ROM seems to vibrate and has a hard time playing his favorite CD. What is most likely the problem?
- A.
Defective CD-ROM.
- B.
The tray on the CD-ROM is defective.
- C.
The CD is defective.
- D.
The CD-ROM's spindle is defective.
Correct Answer
D. The CD-ROM's spindle is defective.Explanation
If a CD-ROM is experiencing vibration and difficulty playing a CD, a likely cause is a problem with the spindle mechanism. The spindle is a component inside the CD-ROM drive that holds and spins the CD. If the spindle is defective or damaged, it can lead to uneven spinning, vibration, and difficulty reading the CD.
Options A (Defective CD-ROM), B (The tray on the CD-ROM is defective), and C (The CD is defective) could be possibilities, but issues with the spindle mechanism are a common cause of vibration and playback problems in CD-ROM drives.Rate this question:
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- 20.
Barry complains his DVD burner is not burning at its maximum speed because it takes forever to burn a disk. What are some simple things you can do to correct this problem? Choose 2 options.
- A.
Replace the DVD burner.
- B.
Perform firmware update.
- C.
Enable DMA.
- D.
Overclock the media
Correct Answer(s)
B. Perform firmware update.
C. Enable DMA.Explanation
By performing a firmware update from the manufacturer you could increase the speed of the product. You could also give the media its own memory channel so it does not have to share with other media and increase its speed.Rate this question:
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- 21.
Sally complains that her computer has changed the drive letters, and she does not understand why. What should you suspect, based on what Sally has told you?
- A.
The hard drive is about to crash
- B.
The operating system is corrupt
- C.
She has recently added or removed a storage device.
- D.
Her system has a virus
Correct Answer
C. She has recently added or removed a storage device.Explanation
When a computer unexpectedly changes drive letters, it often indicates that there has been a recent change in the configuration of storage devices. This can occur when new storage devices (such as USB drives, external hard drives, or new internal storage hardware) are added or when existing ones are removed. The operating system may reassign drive letters based on the current configuration and the order in which the devices are recognized during the system's startup.This scenario is more likely than the other options because:A hard drive crash typically results in more severe symptoms, such as inability to boot or loss of data access, not just a change in drive letters.An operating system corruption usually presents more critical system errors or instability beyond just altering drive letters.While a virus can cause various unusual behaviors, changing drive letters is not a common symptom of a virus infection. It’s more likely related to hardware configuration changes.Rate this question:
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- 22.
A client complains that after doing some routine cleaning and maintenance inside the case, her hard drive does not seem to spin up when she boots up her system, and she gets fixed disk error messages. What is the first thing you should suspect the problem is?
- A.
A loose 34-pin ribbon cable.
- B.
A loose Molex connector.
- C.
ESD.
- D.
Hard drive failure.
Correct Answer
B. A loose Molex connector.Explanation
Since she was working inside the chassis of the computer, she may have loosened the Molex connector to the hard drive which supplies power to the hard drive.Rate this question:
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- 23.
Larry complains that he is having a problem playing some of his older games on his Windows XP system. What utility could help solve the problem?
- A.
Program compatibility wizard.
- B.
Setup wizard.
- C.
Install/uninstall wizard.
- D.
Zip wizard.
Correct Answer
A. Program compatibility wizard.Explanation
The program compatibility wizard can help solve problems in Windows XP by emulating older versions of Windows so the software written for older versions of Windows can run.Rate this question:
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- 24.
A user complains that they can not hear any sound on their computer. What are some simple things you should consider concerning this problem? Choose 2 options.
- A.
Defective graphics card.
- B.
Bad cable connection.
- C.
Volume is not up on the monitor.
- D.
Power cable to the speaker is not connected.
Correct Answer(s)
B. Bad cable connection.
D. Power cable to the speaker is not connected.Explanation
Always rule out the simple stuff first like power connections, cable connections, power to speakers turned on, etc. These simple problems are sometimes overlooked by users.Rate this question:
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- 25.
You are called to a small business using a wireless router running on an 802.11a standard. You notice the router is in one room, and the access point is in another room about 100 feet away. The manager explains they are having trouble connecting to the network. What is the problem?
- A.
The router is defective.
- B.
The router is too far away from the access point.
- C.
The access point is defective.
- D.
There is too much interference from outside machines.
Correct Answer
B. The router is too far away from the access point.Explanation
The 802.11a standard has a maximum of 25-75 feet. These devices are too far away from each other.Rate this question:
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- 26.
Which of the following could cause a computer to run slow? Choose all that apply.
- A.
Malfunction in the hardware
- B.
Corrupt programs running
- C.
Viruses
- D.
Too much memory added
Correct Answer(s)
A. Malfunction in the hardware
B. Corrupt programs running
C. VirusesExplanation
viruses, malfunctioning hardware, and corrupt programs can all cause a system to run slow.Rate this question:
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- 27.
A user complains that her computer is suddenly running slow. She explained that she had not downloaded or installed any new software recently, and this problem had only happened one time before. Which of the following might you suspect?
- A.
A program trying to hog all the processes.
- B.
Her hard drive is corrupt.
- C.
She has a CMOS virus.
- D.
Her operating system is corrupt.
Correct Answer
A. A program trying to hog all the processes.Explanation
Sudden problems are usually caused by a program that has gone haywire and is trying to hog all the processes for itself. Hardware and software do not usually suddenly go bad. They give you notices with error messages for some time before they go bad. A CMOS virus would cause the system to crash since it affects hardware.Rate this question:
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- 28.
Joe complains he is having problems with his touchpad on his notebook. The pointer of the notebook works sometimes, and other times, it is all over the screen. Which of the following should you consider? Choose all that apply.
- A.
Replace the touchpad.
- B.
Clean the touchpad.
- C.
Is the device configured properly.
- D.
Was an external mouse connected when the notepad was first booted?
Correct Answer(s)
B. Clean the touchpad.
C. Is the device configured properly.
D. Was an external mouse connected when the notepad was first booted?Explanation
The main causes of touchpad problems are they are dirty, which causes the mouse to move intermittently all over the screen, the device may not be configured properly, and if an external mouse was connected at the time of the first boot-up, the notebook may only recognize that and not the touchpad.Rate this question:
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- 29.
This message indicates that the MBR is ok while the boot sector is bad or not found.
- A.
Error loading operating system.
- B.
Invalid partition table.
- C.
Missing operating system.
- D.
A disk read error occurs.
Correct Answer
C. Missing operating system.Explanation
The message "Missing operating system" typically indicates that the Master Boot Record (MBR) is intact, but the boot sector is either bad or not found. The MBR contains information about the partitions on the hard drive and points to the location of the boot sector, which is crucial for loading the operating system. If the boot sector is damaged or missing, the system may display the "Missing operating system" message.Rate this question:
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- 30.
When running disk management and receive this status message "online errors", it could mean?
- A.
Disk operating normally.
- B.
The OS detected i/o errors with the disk.
- C.
Disk is functional but missing a valid signature.
- D.
The system recognizes the disk as functional with a valid signature, but lacks a record of it.
Correct Answer
B. The OS detected i/o errors with the disk.Explanation
The correct answer is "The OS detected i/o errors with the disk." This means that when running disk management, the operating system has detected input/output errors with the disk. These errors could indicate that there are issues with reading from or writing to the disk, which could potentially affect its functionality.Rate this question:
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- 31.
A client calls and complains that he has recently moved and when he started his system back up, the computer powered up and for a few seconds everything was operating properly. Then all of a sudden his screen went black. The power light was still there on the monitor. What do you think might be the problem?
- A.
Video card
- B.
Operating system
- C.
RAM
- D.
Hard drive
Correct Answer
A. Video cardExplanation
Video cards can become loose and not sit properly in their slots. If you have a problem like this you should try re-seating the video card in the slot and recheck your system.Rate this question:
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- 32.
Mr. Brook complains that the date and time on his computer keep messing up. He always reset it, but every time he boots his system up, it is wrong again. What could cause the problem? (choose 2 options)
- A.
RAM failure
- B.
CMOS RAM chip failure
- C.
CMOS battery
- D.
CMOS settings are incorrect
Correct Answer(s)
B. CMOS RAM chip failure
C. CMOS batteryExplanation
A bad CMOS RAM chip or CMOS battery can cause the date and time not to be correct. Both will not help hold memory so when the system is powered down there is nothing to hold the information about the settings in CMOS.Rate this question:
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- 33.
What error message range do video display errors show? Choose all that apply.
- A.
4xx
- B.
24xx
- C.
6xx
- D.
5xx
Correct Answer(s)
A. 4xx
B. 24xx
C. 6xx
D. 5xxExplanation
Video display errors typically fall within the following error message ranges:
B. 24xx: Video display errors often have error codes in the 2400 to 2499 range.
C. 6xx: Some video display errors may fall within the 600 to 699 range.
D. 5xx: Video-related errors, including issues with graphics and display settings, may be represented by error codes in the 500 to 599 range.
Option A (4xx) is not commonly associated with video display errors; this range is often reserved for certain hardware and device-related issues.Rate this question:
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- 34.
From the following, what could cause a display that is wiggly, pulsing, blurry, too large or small, and causes the screen to flicker or shrink? Choose all that apply.
- A.
Monitor interference from nearby equipment.
- B.
Video adapter interference from nearby PC cards.
- C.
Unstable power supply in the monitor.
- D.
ESD to the monitor's power button.
Correct Answer(s)
A. Monitor interference from nearby equipment.
B. Video adapter interference from nearby PC cards.
C. Unstable power supply in the monitor.Explanation
Monitor interference from nearby equipment, video adapter interference from nearby PC cards, and an unstable power supply inside the monitor can cause all these symptoms.Rate this question:
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- 35.
What do memory errors range in?
- A.
3xx
- B.
6xx
- C.
16xx
- D.
2xx
Correct Answer
D. 2xxExplanation
Memory errors are in the 200 range.Rate this question:
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- 36.
You have just finished working on a system. You restart the system and receive the error message "?????" and the system hangs. What should you suspect? Choose 2 options.
- A.
Bad memory chip or card.
- B.
Operating system file corrupt.
- C.
Add-on memory card.
- D.
Hard drive partition corrupt.
Correct Answer(s)
A. Bad memory chip or card.
B. Operating system file corrupt.Explanation
A. Bad memory chip or card: The error message "?????" and system hang can be indicative of memory-related issues. A faulty or incompatible memory chip or card may result in such errors.
B. Operating system file corrupt: Corrupted operating system files can lead to boot errors and system instability. If critical system files are corrupted, it can cause the system to hang during startup.
Options C (Add-on memory card) and D (Hard drive partition corrupt) are less likely to be the immediate causes of the error message "?????" and system hang. Memory-related issues and operating system file corruption are more directly associated with the symptoms described.Rate this question:
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- 37.
You power up your system and receive a non-system disk or disk error message. Which of the following could be causing the problem? (choose 2 options)
- A.
A non-system disk in a floppy drive.
- B.
Corrupt operating system.
- C.
Missing dos system file from hard disk.
- D.
Hard disk corrupt.
Correct Answer(s)
A. A non-system disk in a floppy drive.
C. Missing dos system file from hard disk.Explanation
A non-system disk in the floppy drive and a missing dos system file from the hard disk can cause these errors.Rate this question:
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- 38.
Sam complains that he replaced his CPU and made some adjustments to it. After putting the system back together, he tried to boot the system up, but the system did nothing after booting. What could be the problem? Choose the best answer.
- A.
Defective system board.
- B.
CPU speed is set too fast for CPU.
- C.
Defective external cache chip.
- D.
Defective power supply.
Correct Answer
B. CPU speed is set too fast for CPU.Explanation
Since Sam had replaced his CPU and said he made "adjustments" to it, more than likely he overclocked his CPU and is causing the problem.Rate this question:
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- 39.
A client complains that the keyboard is locked and inactive. Otherwise, everything on his system seems ok. What could cause the problem? Choose all that apply.
- A.
An old or wrong keyboard bios.
- B.
A bad keyboard cable connection.
- C.
Power supply to the keyboard missing.
- D.
Keyboard configuration missing from the OS.
Correct Answer(s)
A. An old or wrong keyboard bios.
B. A bad keyboard cable connection.Explanation
An old or wrong keyboard bios or a bad keyboard connection can cause the keyboard to lock or be inactive.Rate this question:
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- 40.
Maria complains there is a high-pitched noise that occurs whenever she turns her computer on and starts the booting. What could be the cause? Choose 2 options.
- A.
The CPU fan is too cold.
- B.
The cooling fan is too oily.
- C.
Heads have crashed on the hard drive.
- D.
The anti-static wiper on the spindle is defective on the hard drive.
Correct Answer(s)
C. Heads have crashed on the hard drive.
D. The anti-static wiper on the spindle is defective on the hard drive.Explanation
A high-pitched noise could indicate a problem in the hard drive with the heads coming into contact with the disk or the antistatic wiper spindle on the hard drive being defective.Rate this question:
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- 41.
What should you suspect if you have a drive that fills up too fast? choose 2
- A.
Defective drive electronics
- B.
Large cluster sizes
- C.
Drive partitioning wrong
- D.
CMOS settings are misconfigured
Correct Answer(s)
B. Large cluster sizes
C. Drive partitioning wrongExplanation
If the drive fills up too fast it usually indicates a problem with the cluster size or the drive is partitioned wrong.Rate this question:
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- 42.
Mark complains of the increasing occurrence of data errors. When he runs the chkdsk, it indicates that there are many bad clusters. What could be the cause? Choose all that apply.
- A.
Disk surface damage
- B.
Read/write heads damage
- C.
Insufficient RAM
- D.
Power supply inadequate
Correct Answer(s)
A. Disk surface damage
B. Read/write heads damageExplanation
damage to the read/write heads and to the disk surface can give you data errors. When scanned with chkdsk it will usually report bad clusters on the hard drive.Rate this question:
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- 43.
A client complains that he is facing problems with his cd-rom. He said it sounds like the drive is spinning very fast. What could cause the problem? Choose all that apply.
- A.
Defective spindle in the cd rom
- B.
Defective hub lock
- C.
Worn hub hole in disk
- D.
Optical reader defective
Correct Answer(s)
A. Defective spindle in the cd rom
B. Defective hub lock
C. Worn hub hole in diskExplanation
The problem with the CD-ROM drive spinning very fast could be due to several reasons:
A. Defective spindle in the CD-ROM: The spindle is the part of the CD-ROM drive that spins the disc. If it’s defective, it could cause the disc to spin too fast.
B. Defective hub lock: The hub lock is responsible for holding the disc in place while it spins. If it’s defective, it could cause the disc to spin unevenly or too fast.
C. Worn hub hole in disk: If the hole in the center of the disc (the hub hole) is worn, it could cause the disc to spin unevenly or too fast.
So, options A, B, and C could be potential causes for the CD-ROM drive spinning very fast. However, it’s always a good idea to consult with a professional to diagnose the issue accurately.Rate this question:
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- 44.
Jazz complains she hears a clicking noise in her monitor whenever she turns it on. What could cause the problem? Choose all that apply.
- A.
Magnetic interference
- B.
ESD damage
- C.
Improper video adapter settings
- D.
Electromagnetic switches inside the monitor going bad
Correct Answer(s)
A. Magnetic interference
D. Electromagnetic switches inside the monitor going badExplanation
Clicking noise in a monitor could be due to several reasons:
A. Magnetic interference: Magnetic fields can cause disturbances in electronic devices, including monitors. This could potentially cause a clicking noise.
D. Electromagnetic switches inside the monitor going bad: Monitors contain electromagnetic switches that control various functions. If these are failing, they could cause a clicking noise.
So, options A and D could be potential causes for the clicking noise Jazz is experiencing when she turns on her monitor. However, it’s always a good idea to consult with a professional to diagnose the issue accurately. Please note that ESD damage and improper video adapter settings typically do not cause a clicking noise in monitors.Rate this question:
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- 45.
A defective professional graphics controller (PGC) or professional graphics adapter (pga) video adapter will display which of the following error messages?
- A.
38xx
- B.
30xx
- C.
39xx
- D.
40xx
Correct Answer
C. 39xxExplanation
A defective professional graphics controller or professional graphics adapter video adapter will display error messages starting with "39xx".Rate this question:
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- 46.
Larry complains there is no output in his printer. What could be causing the problem? Choose all that apply.
- A.
Printer port failure
- B.
Improper cable connection
- C.
Paper jam
- D.
Faulty software setup
Correct Answer(s)
A. Printer port failure
B. Improper cable connection
C. Paper jam
D. Faulty software setupExplanation
A. Printer port failure: If the port to which the printer is connected is not functioning correctly, it can result in a lack of output.
B. Improper cable connection: Incorrect or loose cable connections between the computer and the printer can prevent the transfer of data and lead to no output.
C. Paper jam: If there is a paper jam inside the printer, it can hinder the printing process and result in no output.
D. Faulty software setup: Issues with the software configuration, such as incorrect drivers or misconfigured settings, can also contribute to a lack of output from the printer.
All of the above factors should be checked and addressed to troubleshoot the issue of no output from the printer.Rate this question:
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- 47.
A client complains that there is a printer that is not printing properly. He also states that when the printer is printing a job, pages are missing, and sometimes, the wrong number of pages is from the job. Which of the following do you suspect? Choose all that apply.
- A.
Form feed was not sent to close out the document
- B.
Print heads are failing
- C.
Software and printed output with conflicting lines
- D.
Software and printer with dissimilar line feeds
Correct Answer(s)
A. Form feed was not sent to close out the document
C. Software and printed output with conflicting lines
D. Software and printer with dissimilar line feedsExplanation
a form feed has to be sent to let the document know when to stop printing when the document is done, software and printed output with conflicting lines, and software and printer with dissimilar line feeds can cause the output to be wrong.Rate this question:
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- 48.
What is the easiest way to correct a problem on a user's workstation?
- A.
Reboot the computer
- B.
Reinstall the OS
- C.
Reconfigure the workstations hardware settings
- D.
Create a new user profile
Correct Answer
A. Reboot the computerExplanation
Rebooting the computer is often the easiest way to correct a problem on a user's workstation. This is because a reboot can resolve various software-related issues, such as freezing, slow performance, or unresponsive programs. It allows the operating system to start fresh, clearing any temporary files or processes that might be causing the problem. Additionally, a reboot can also help in resetting hardware settings or resolving conflicts between different software components. Overall, rebooting the computer is a simple and effective solution that can quickly fix many common issues.Rate this question:
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- 49.
Which areas of the network are good places to start your troubleshooting?
- A.
Eliminate user error on the workstation
- B.
Check the network cable
- C.
Check the power cable
- D.
All of the above
Correct Answer
D. All of the aboveExplanation
All of the above options are good places to start troubleshooting network issues. User error on the workstation can often be a common cause of network problems, so eliminating this possibility is important. Checking the network cable ensures that there is a proper physical connection between the device and the network. Similarly, checking the power cable ensures that the device is receiving power and is not causing any issues. By considering all of these factors, one can identify and resolve network problems effectively.Rate this question:
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- 50.
After a recent reorganization, many people moved their computers to new offices, and the workstation is not functioning properly. The network of the organization is a 10baseT Ethernet network with work groups arranged in hubs. What is likely the problem? Choose 2 options.
- A.
The hub is faulty
- B.
The nic is using the wrong drivers
- C.
A cable has been damaged
- D.
The workstation isn't connected to the network
Correct Answer(s)
C. A cable has been damaged
D. The workstation isn't connected to the networkExplanation
The first likely problem is that a cable has been damaged, which could be causing connectivity issues between the workstation and the network. The second likely problem is that the workstation isn't connected to the network, which could be due to an incorrect or loose connection. These two possibilities would explain why the workstation is not functioning properly after the reorganization and computer moves.Rate this question:
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Quiz Review Timeline +
Our quizzes are rigorously reviewed, monitored and continuously updated by our expert board to maintain accuracy, relevance, and timeliness.
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Current Version
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May 15, 2024Quiz Edited by
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Expert Reviewed by
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Sep 30, 2007Quiz Created by
Bobby1234
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