Apple CTO Requests- Knowledge Check

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| By Sherrie_024

Sherrie_024

Community Contributor

Quizzes Created: 1 | Total Attempts: 162

Questions: 10 | Attempts: 162 | Updated: Mar 21, 2023

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Questions and Answers

1.

SKU should be use to search for the Configuration ID via SAP for all Apple CTO requests.
- A.
  
  True
- B.
  
  False
Correct Answer
B. False

Explanation
False

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2.

Item Category for orders shipping to the End User.
- A.
  
  ZTAB
- B.
  
  ZTAS
Correct Answer
A. ZTAB

Explanation
ZTAB

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3.

Item Category for orders shipping to Reseller Address:
- A.
  
  ZTAS
- B.
  
  ZTAB
Correct Answer
A. ZTAS

Explanation
ZTAS

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4.

Should you change the item category when default to ZTAN?
- A.
  
  Yes
- B.
  
  No
Correct Answer
B. No

Explanation
No

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5.

Do we need approval from the Apple Team for VPP and DEP orders before we send confirmation to our customers?
- A.
  
  Yes
- B.
  
  No
Correct Answer
A. Yes

Explanation
Yes.

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6.

Steps to get the Configuration I.D.
- A.
  
  Techlink > Vendors Tab> SAP > Apple Internal Resources> Excel File for Config Id's> Search via SKU/MATERIAL
- B.
  
  Intranet> Vendors Tab> Apple> Apple Internal Resources> Excel File for Config Id's> Search via SKU/MATERIAL
- C.
  
  Intranet> Vendors Tab> Apple> ZVII> Excel File for Config Id's> Search via SKU/MATERIAL
- D.
  
  SAP > Vendors Tab> Apple> VPP > Excel File for Config Id's> Search via SKU/MATERIAL
Correct Answer
B. Intranet> Vendors Tab> Apple> Apple Internal Resources> Excel File for Config Id's> Search via SKU/MATERIAL
7.

Quantity for VPP Orders
- A.
  
  5
- B.
  
  2
- C.
  
  4
- D.
  
  1
Correct Answer
D. 1

Explanation
1

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8.

Material number for DEP Orders.
- A.
  
  2901853
- B.
  
  0826756
- C.
  
  A567190
- D.
  
  S5h6e8ri
Correct Answer
A. 2901853

Explanation
The material number for DEP Orders is 2901853. This is the correct answer because it is the only option provided that follows the format of a material number. The other options (0826756, a567190, s5h6e8ri) do not appear to be valid material numbers.

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9.

What should be done if you receive a CTO Request with no SKU/VPN provided, please refer to the image below.
- A.
  
  Contact the Product Manager
- B.
  
  Call the Apple Team
- C.
  
  Email the APPLE Team
Correct Answer
C. Email the APPLE Team

Explanation
If you receive a CTO Request with no SKU/VPN provided, the best course of action would be to email the APPLE Team. This is because sending an email would allow for a documented communication trail and provide a written record of the request. Additionally, emailing the team would allow for easy reference and ensure that all relevant parties are aware of the issue and can take appropriate action.

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10.

Choose the correct email address for our Apple Team
- A.
  
  [email protected]
- B.
  
  [email protected]
- C.
  
  [email protected]
- D.
  
  [email protected]
Correct Answer
D. [email protected]

Explanation
The correct email address for the Apple Team is [email protected]. This address follows the standard format of using the team name (appleteam) followed by the domain name (ingrammicro.com.au).

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Current Version
Mar 21, 2023

Quiz Edited by
ProProfs Editorial Team
Feb 21, 2017

Quiz Created by
Sherrie_024

Apple Cto Requests- Knowledge Check

SKU should be use to search for the Configuration ID via SAP for all Apple CTO requests.

Item Category for orders shipping to the End User.

Item Category for orders shipping to Reseller Address:

Should you change the item category when default to ZTAN?

Do we need approval from the Apple Team for VPP and DEP orders before we send confirmation to our customers?

Steps to get the Configuration I.D.

Quantity for VPP Orders

Material number for DEP Orders.

What should be done if you receive a CTO Request with no SKU/VPN provided, please refer to the image below.

Choose the correct email address for our Apple Team