1.
Which one of these is a form of verbal communication?
Correct Answer
B. Talking Professionally
Explanation
Talking professionally is a form of verbal communication because it involves using words and language to convey messages or information. Verbal communication refers to the use of spoken or written words to express thoughts, ideas, or feelings. In a professional setting, individuals often engage in formal conversations, presentations, or discussions to communicate effectively and professionally with others. Therefore, talking professionally is a clear example of verbal communication.
2.
What should you be doing when listening to someone?
Correct Answer
C. Paying attention, asking questions, and giving verbal cues
Explanation
When listening to someone, it is important to pay attention, ask questions, and give verbal cues. This shows active engagement and interest in the conversation. Daydreaming or talking would indicate a lack of focus and disregard for the speaker. Walking would be physically moving away from the speaker and not conducive to effective listening.
3.
Select one method of relaying verbal messages:
Correct Answer
A. Talking over the pHone
Explanation
Talking over the phone is a method of relaying verbal messages because it involves a direct conversation between two or more individuals using their voices. Unlike other options such as sleeping, giving a presentation, or email, talking over the phone allows for real-time communication and immediate feedback. It is a common and effective way to convey information, discuss ideas, and engage in conversations with others.
4.
Which of the following is not a form of verbal communication?
Correct Answer
A. Facial expressions
Explanation
Verbal communication refers to the use of words and language to convey messages. Facial expressions, although a form of nonverbal communication, do not involve the use of words or language. Instead, they convey emotions, attitudes, and intentions through facial movements and expressions. Face-to-face communication and talking over the phone both involve the use of words and language to communicate. Reading, although it does not involve speaking, is still a form of verbal communication as it requires the interpretation of written words.
5.
What is the purpose of verbal communication?
Correct Answer
A. Communicating information that cannot be conveyed without talking
Explanation
Verbal communication serves the purpose of conveying information or messages that cannot be effectively communicated through non-verbal means such as written or visual communication. It involves using spoken words to express thoughts, ideas, and emotions, allowing for immediate feedback and clarification. Verbal communication is particularly important in face-to-face meetings as it facilitates real-time interaction and understanding between individuals. Additionally, it helps establish trust and credibility as it allows for direct engagement and the assurance of the speaker's identity.
6.
How should verbal communication be?
Correct Answer
A. Crisp, clear, and confident
Explanation
Verbal communication should be crisp, clear, and confident in order to effectively convey messages and ideas. When communication is crisp, it means that it is concise and to the point, avoiding unnecessary details or confusion. Clear communication ensures that the message is easily understood by the listener, without any ambiguity or misinterpretation. Confidence in verbal communication helps to establish credibility and trust, making the speaker more persuasive and influential. Therefore, being crisp, clear, and confident in verbal communication is essential for effective and successful interactions.
7.
What are the obstructions to verbal communication? (Select all the options that are relevant)
Correct Answer(s)
A. People talking in the background
B. Very loud noises
Explanation
The obstructions to verbal communication include people talking in the background and very loud noises. These external factors can make it difficult to hear and understand the intended message. Calmness and solitude, on the other hand, do not obstruct verbal communication.
8.
Is verbal communication better than non-verbal?
Correct Answer
A. Yes
Explanation
Verbal communication is considered better than non-verbal communication because it involves the use of words, which allows for clear and direct expression of thoughts and ideas. Verbal communication enables individuals to convey their message accurately, avoiding any potential misinterpretation. It also allows for immediate feedback and clarification, enhancing understanding in a conversation. Non-verbal communication, on the other hand, includes body language, facial expressions, and gestures, which can be subjective and open to interpretation. While non-verbal cues can provide additional context, verbal communication is more reliable and effective in conveying information.
9.
Communication is always a __________ way process
Correct Answer
B. Two
Explanation
Communication is always a two-way process because it involves the exchange of information between two or more parties. It requires both the sender and the receiver to actively participate and engage in the communication process. The sender transmits a message, and the receiver acknowledges and responds to it. This back-and-forth interaction is essential for effective communication to occur, allowing for the exchange of ideas, feedback, and understanding between the parties involved.
10.
What are the rules for being a good listener?
Correct Answer
D. All of the above
Explanation
To be a good listener, it is important to stop talking when others are speaking, as this allows them to express themselves without any interruptions. Additionally, trying to put the talker at ease creates a comfortable environment for them to open up and share their thoughts. Removing any distractions, such as turning off cell phones or closing unnecessary tabs, helps maintain focus on the speaker and shows respect for their words. Therefore, all of the above rules contribute to being a good listener.