W03 - Service Requester Configuration
Questions and Answers
- 1.
To access the Service Requester Configuration Tool, go to your Tools menu and select Service Requester Configuration from the Work Order options.
- A.
True
- B.
False
Correct Answer
A. TrueExplanation
The explanation for the given correct answer is that to access the Service Requester Configuration Tool, one needs to go to the Tools menu and select Service Requester Configuration from the Work Order options. This implies that the statement "To access the Service Requester Configuration Tool, go to your Tools menu and select Service Requester Configuration from the Work Order options" is true.Rate this question:
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- 2.
The Work Order Tool allows your organization to tailor the Service Requester to meet specific needs, whether it be modifying the appearance for Requesters or adding custom help text to enhance the ease of submitting Requests.
- A.
True
- B.
False
Correct Answer
B. FalseExplanation
The given statement is false. The Work Order Tool does not allow your organization to tailor the Service Requester to meet specific needs. It does not provide options to modify the appearance for Requesters or add custom help text to enhance the ease of submitting Requests.Rate this question:
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- 3.
Which of the following may be modified through the Service Requester Configuration Tool? (Select all that apply)
- A.
Fields Shown/Required
- B.
Modules Added
- C.
Pages To Be Displayed
- D.
Modify Appearance
Correct Answer(s)
A. Fields Shown/Required
C. Pages To Be Displayed
D. Modify AppearanceExplanation
The Service Requester Configuration Tool allows users to modify the fields that are shown or required, the pages that are displayed, and the appearance of the service requester. This means that users can customize the information they see, the steps they need to take, and the overall look and feel of the service requester interface.Rate this question:
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- 4.
Which tabs are utilized for managing the preferences and settings to configure the Service Requester? (Select all that apply)
- A.
Submit Service Request
- B.
Appearance
- C.
Main Menu
- D.
All of the above
- E.
None of the above
Correct Answer
D. All of the aboveExplanation
The tabs that are utilized for managing the preferences and settings to configure the Service Requester are Submit Service Request, Appearance, and Main Menu. These tabs allow the user to customize and configure various aspects of the Service Requester according to their preferences and requirements.Rate this question:
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- 5.
Under the Service Requester Configuration tool, which tab allows you to configure the options and fields to be displayed when submitting a Request?
- A.
Main Menu
- B.
Submit Service Request
- C.
Appearance
- D.
Field Options
Correct Answer
B. Submit Service RequestExplanation
The correct answer is "Submit Service Request." This tab under the Service Requester Configuration tool allows users to configure the options and fields that are displayed when submitting a request. It provides the ability to customize the appearance and field options for a more personalized experience when submitting service requests.Rate this question:
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- 6.
None of the changes made to the Service Requester will be applied until the “Apply” or “Save” has been selected – even if the Preview shows the changes.
- A.
True
- B.
False
Correct Answer
A. TrueExplanation
This statement is true because it states that none of the changes made to the Service Requester will take effect unless the "Apply" or "Save" button is selected. The preview may show the changes made, but they will not be applied until the user explicitly selects one of these options.Rate this question:
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- 7.
The ______ allows organizations to display important messages for the Requesters to see as soon as they click on the Submit Service Request Link.
- A.
Custom Title
- B.
Custom Appearance
- C.
Custom Service Request
- D.
Custom Organization Page
Correct Answer
A. Custom TitleExplanation
The custom title allows organizations to display important messages for the requesters to see as soon as they click on the submit service request link. This feature allows organizations to customize the title of their service request page and use it to communicate important information or instructions to the requesters. By utilizing the custom title, organizations can ensure that requesters are immediately aware of any important messages or updates when accessing the service request page.Rate this question:
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- 8.
If the users initiating the Service Requests are registered members of the system, you should check the “Use Login Member’s Info” Indicator. The generated work order will be tied to this user’s membership information.
- A.
True
- B.
False
Correct Answer
A. TrueExplanation
The "Use Login Member's Info" indicator should be checked if the users initiating the Service Requests are registered members of the system. This means that when a work order is generated, it will be associated with the membership information of the user who logged in.Rate this question:
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- 9.
Which features can be changed on the Appearance tab of the Service Requester?
- A.
Text Color
- B.
Logo
- C.
Numbers
- D.
Background Image
Correct Answer(s)
A. Text Color
B. Logo
D. Background ImageExplanation
On the Appearance tab of the Service Requester, users have the ability to change the Text Color, Logo, and Background Image. This allows them to customize the visual presentation of the Service Requester according to their preferences or branding requirements. By modifying these features, users can create a more visually appealing and personalized experience for themselves or their customers.Rate this question:
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- 10.
On which tab of the Service Request Configuration can you find the area to place a Sign-In link for your company to use on their website ?
- A.
Setup
- B.
Integration
- C.
Appearance
- D.
Main Menu
Correct Answer
B. IntegrationExplanation
On the Integration tab of the Service Request Configuration, you can find the area to place a Sign-In link for your company to use on their website. This tab likely contains options and settings related to integrating the service request system with other platforms or applications, including the ability to add a Sign-In link for website users.Rate this question:
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Current Version
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Mar 20, 2023Quiz Edited by
ProProfs Editorial Team -
Dec 20, 2014Quiz Created by
Brad Squires
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