Wcc Professional Business Writing
(94).webp "Wcc Professional Business Writing - Quiz")
This quiz is a short self-assesment tool to help us determine what training will be most useful and relevant for you. It contains two parts. Part 1 asks for some details about you and Part 2 has a range of questions to do with written communication. Please complete both parts. You will be contacted within 24 hours to let you know which workshop to enrol in.
To assist us to better know you, your background and your particular experience, we would appreciate it if you would complete the following details.
Questions and Answers
- 1.
Select the category that includes your age.
- A.
18-29
- B.
30-40
- C.
41-55
- D.
56+
Explanation
This question is asking respondents to select the category that includes their age. The options provided are 18-29, 30-40, 41-55, and 56+. The correct answer would depend on the age of the respondent.Rate this question:
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- 2.
What is your gender?
- A.
Male
- B.
Female
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- 3.
What is the highest level of school you have completed or the highest degree you have received?
- A.
Year 12 Certificate
- B.
TAFE or College Certificate
- C.
Diploma or Associate Degree
- D.
Graduate or Post Graduate Qualification
Explanation
The highest level of school completed or degree received is "Graduate or Post Graduate Qualification." This indicates that the individual has completed a higher education program beyond the level of a diploma or associate degree, such as a master's or doctoral degree.Rate this question:
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- 4.
What department do you work in?
- 5.
What is the job title for your current position?
- 6.
Select the word that most closely describes your response to the situation described. When I must ring a member of the public about a council issue, I feel:
- A.
Confident
- B.
Unsure
- C.
Anxious
- D.
Neutral
Explanation
The word that most closely describes the person's response to the situation described is "Anxious". This is because the person feels nervous or worried when they have to contact a member of the public regarding a council issue.Rate this question:
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- 7.
Select the word that most closely describes your response to the situation described. When I must write a letter to a member of the public about a council issue, I feel:
- A.
Confident
- B.
Unsure
- C.
Anxious
- D.
Neutral
Explanation
When I must write a letter to a member of the public about a council issue, I feel anxious.Rate this question:
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- 8.
Select the word that most closely describes your response to the situation described. When I must email a member of the public about a council issue, I feel:
- A.
Confident
- B.
Unsure
- C.
Anxious
- D.
Neutral
Explanation
When I must email a member of the public about a council issue, I feel anxious. This suggests that the person experiences a sense of unease or worry when having to communicate with the public regarding council matters.Rate this question:
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- 9.
Part 2: Assessment To ensure we design the training to be the most valuable learning experience it can be for you, please complete the following activities. Your results will only be used to assist us in designing the training and will not be shared with others. Proofread the following passage carefully for errors and choose the correct number from the options displayed. It is essential to proofread and edit all your business document before they are sent because the brain works faster than the hand it is very easy too make mistakes such as spelling words or leaving out word endings whole words or important information. When you have finished writing a document put it side for a shot time then read it allowed. This should help pick out any errors in grammar punctuation spelling and anything that may not be clearer to the. Whether you are writing a message for a client something for publication or an assignment for a course it is essential to get someone to proofread your work. They will see things quite different form you and provide feed back which will help you to produce a professional peace of work
- A.
10
- B.
12
- C.
18
- D.
22
Correct Answer
D. 22 -
- 10.
Rewrite the following statement in Plain English As part of ongoing initiatives to minimise costs and provide more efficient methods of communicating with our stakeholders, we are writing to encourage shareholders to provide their email addresses as the medium for future communications.
- 11.
Select the sentences below that are written in active tense.
- A.
Your references have been checked.
- B.
You will receive a payment this week
- C.
The proposal will be reviewed.
- D.
Our accounts department has processed your order.
Correct Answer(s)
B. You will receive a payment this week
D. Our accounts department has processed your order.Explanation
The sentences "You will receive a payment this week" and "Our accounts department has processed your order" are written in active tense because they clearly indicate the subject performing the action. In both sentences, the subjects "you" and "our accounts department" are actively involved in the actions of receiving a payment and processing an order, respectively.Rate this question:
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- 12.
Proofread the following passage carefully and select the correct number of errors from the options displayed. In the past we have understood language to be the words we use to describe the way the world. This idea presuposes that there is a physical reality which exists independantly of language that we all see and experiences it in the same way, and therefore it can be described. This idea is being changed though research into how our brain interprets the signals we recieve through our sences. Researchers are beginning to find that this idea may be outmoded. Modern language theory is based on linguistics Philosophy, Biology and anthropology and it proposes that language is not just the passive restating of what is visible or imagined, but a more active and action based phenomenon that enables us to coordinate action and create possibilities.
- A.
10
- B.
12
- C.
18
- D.
22
Correct Answer
B. 12Explanation
The passage contains 12 errors. The errors include misspelled words ("presuposes," "independantly," "experiences," "recieve," "sences"), incorrect word usage ("restating" instead of "representing"), missing punctuation (comma after "research"), and missing articles ("the" before "way" and "the" before "signals"). Additionally, the sentence structure is unclear and could be improved for better readability.Rate this question:
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- 13.
A ratepayer rings your department and leaves a message for you complaining in an aggressive tone about a council decision that you were not responsible for, although it has some connection with your area. They leave their phone, address and email contact information. Do you
- A.
Write a strong email explaining your position and send it
- B.
Write a strong email explaining your position and leave it in the drafts box to revise later
- C.
Write a letter on letterhead explaining the situation
- D.
Ring them back as soon as you receive the message
- E.
Pass the message onto the department that made the decision
Correct Answer
D. Ring them back as soon as you receive the messageExplanation
The most appropriate response in this situation is to ring the ratepayer back as soon as you receive the message. This allows for direct communication and the opportunity to address their concerns in a timely manner. Writing an email or letter may not be as effective as a phone call in resolving the issue and addressing any misunderstandings or frustrations. Passing the message onto the department that made the decision may delay the response and could lead to further frustration for the ratepayer.Rate this question:
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- 14.
The local paper has sent a journalist to your department to find out more about a leaked document sent to them anonymously. This showed there were significant pollution problems in the local creek that had not been adequately addressed by Council and that there was a likelihood of the health of local inhabitants being compromised. Do you
- A.
Hand them a printed press release
- B.
Answer all their questions verbally on the spot
- C.
Ring a lawyer
- D.
Arrange a press conference
- E.
Invite them to the next open council meeting
Correct Answer
D. Arrange a press conferenceExplanation
Arranging a press conference would be the most appropriate response in this situation. It allows for a formal and organized platform to address the journalist's questions and concerns regarding the leaked document and the pollution problems in the local creek. A press conference also provides an opportunity to present any relevant information, data, or actions that the Council plans to take to address the issue. This approach ensures transparency and allows for a wider dissemination of information to the public and other stakeholders.Rate this question:
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- 15.
Read the following paragraph then select one correct answer from the options provided. A short briefing session will be held on Wednesday for all staff in the legal department who need to be updated on the application of the new licensing legislation and its effects on current license holders in our catchment area. Please be at the main meeting room on level one for the session, which will start promptly at 10.30 am. It is not anticipated that the session will last more than one hour but staff should ensure that they do not make other commitments on that morning. The audience for this writing is
- A.
All staff
- B.
All staff in the legal department
- C.
Ancillary staff
- D.
All staff in the legal department who need to be updated
Correct Answer
D. All staff in the legal department who need to be updatedExplanation
The correct answer is "all staff in the legal department who need to be updated". This is because the paragraph specifically mentions that the briefing session is for those who need to be updated on the application of the new licensing legislation and its effects on current license holders in the catchment area. Therefore, it is clear that the intended audience for this writing is specifically the staff in the legal department who require this update.Rate this question:
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- 16.
Read the following paragraph then select one correct answer from the options provided. A short briefing session will be held on Wednesday for all staff in the legal department who need to be updated on the application of the new licensing legislation and its effects on current license holders in our catchment area. Please be at the main meeting room on level one for the session, which will start promptly at 10.30 am. It is not anticipated that the session will last more than one hour but staff should ensure that they do not make other commitments on that morning. The purpose of this writing is
- A.
To organise a briefing
- B.
To select staff
- C.
Invite staff to a meeting
- D.
Let staff know who is in charge
Correct Answer
C. Invite staff to a meetingExplanation
The purpose of this writing is to invite staff to a meeting. The paragraph states that a briefing session will be held on Wednesday for all staff in the legal department who need to be updated on the application of the new licensing legislation. It provides details about the time and location of the meeting and advises staff not to make other commitments on that morning. Therefore, the correct answer is "invite staff to a meeting."Rate this question:
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- 17.
Read the following paragraph then select one correct answer from the options provided. A short briefing session will be held on Wednesday for all staff in the legal department who need to be updated on the application of the new licensing legislation and its effects on current license holders in our catchment area. Please be at the main meeting room on level one for the session, which will start promptly at 10.30 am. It is not anticipated that the session will last more than one hour but staff should ensure that they do not make other commitments on that morning. This passage could be more effectively written as:
- A.
1 sentence and 4 bullet points
- B.
5 bullet points
- C.
2 sentences
Correct Answer
A. 1 sentence and 4 bullet points -
- 18.
Read the following letter and select one correct answer from the options provided. Subject: Trading Terms Dear As Managing Director, I am pleased to announce the recent opening another Cindy’s CDs music store. Our excellent service and superior supply of independent music has proved a winning combination. As a direct result, our purchases and orders from your company are likely to be increasing over the next twelve months. Our current trading agreement was based on a much smaller figure, and therefore I would appreciate an opportunity to meet with you and discuss the current trading terms with a view to reframing them in a mutually beneficial way. Please contact my personal assistant, Brett on 7456 0011 to arrange an appointment time. I look forward to talking this matter over with you, Yours sincerely Cindy Cindy Lao Managing Director The audience for this letter is
- A.
Suppliers
- B.
Competitors
- C.
Allied organisation
- D.
Managing directors
Correct Answer
A. SuppliersExplanation
The audience for this letter is suppliers. This can be inferred from the content of the letter, where the author mentions that their purchases and orders from the recipient's company are likely to be increasing. The author also mentions discussing trading terms, which suggests that they are addressing a business partner or supplier.Rate this question:
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- 19.
Read the following letter and select one correct answer from the options provided. Subject: Trading Terms Dear As Managing Director, I am pleased to announce the recent opening another Cindy’s CDs music store. Our excellent service and superior supply of independent music has proved a winning combination. As a direct result, our purchases and orders from your company are likely to be increasing over the next twelve months. Our current trading agreement was based on a much smaller figure, and therefore I would appreciate an opportunity to meet with you and discuss the current trading terms with a view to reframing them in a mutually beneficial way. Please contact my personal assistant, Brett on 7456 0011 to arrange an appointment time. I look forward to talking this matter over with you, Yours sincerely Cindy Cindy Lao Managing Director The purpose of this letter is to
- A.
Arrange a meeting
- B.
Negotiate trading terms
- C.
Arrange a meeting to review trading terms
- D.
Announce the opening of a new store
Correct Answer
C. Arrange a meeting to review trading termsExplanation
The purpose of this letter is to arrange a meeting to review trading terms. The letter states that the current trading agreement needs to be reframed due to the recent opening of another store and the expected increase in purchases and orders. Therefore, the author is requesting a meeting with the recipient to discuss and negotiate new trading terms that would be mutually beneficial.Rate this question:
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Current Version
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Nov 17, 2023Quiz Edited by
ProProfs Editorial Team -
Sep 30, 2012Quiz Created by
Humark
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