Workplace Readiness Practice 1
- 1.
What is the definition of work ethics?
- A.
The basic concepts and fundamental principles of decent human conduct
- B.
Set of values, which involves the right approach & attitude
- C.
Displaying precise behavior and respect for others and lively communication
- D.
All of the above
Correct Answer
D. All of the aboveExplanation
The definition of work ethics encompasses all of the given options. Work ethics refers to the basic concepts and principles of decent human conduct in the workplace. It involves having the right approach and attitude, displaying precise behavior, respect for others, and maintaining lively communication. Therefore, all of the above options are correct in defining work ethics.Rate this question:
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- 2.
Gregory comes to work on time daily, he is very punctual and always picks up peoples shifts when someone needs off. Gregory is practicing
- A.
Integrity
- B.
Teamwork
- C.
Postive work ethics
- D.
Creativity
Correct Answer
C. Postive work ethicsExplanation
Gregory's behavior of consistently arriving on time and willingly taking on extra shifts demonstrates his positive work ethics. Positive work ethics refer to a set of values and principles that guide an individual's behavior in the workplace, such as being reliable, responsible, and committed. Gregory's punctuality and willingness to help his colleagues by picking up their shifts exemplify his dedication and sense of responsibility towards his work and team, making positive work ethics the most suitable explanation for his actions.Rate this question:
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- 3.
Justin notices Sophia stealing a snickers bar from the store during closing. Although, Sophia does not know he saw her, he is unsure of what to do. What should Justin do?
- A.
Report it to the customers in the store
- B.
Report it to the manager
- C.
Ignore it, it has nothing to do with him
- D.
Tell all the other co-workers Sophia is a thief
Correct Answer
B. Report it to the managerExplanation
Justin should report the incident to the manager because stealing is against the law and goes against the store's policies. By reporting it, Justin is ensuring that the appropriate actions are taken and that justice is served. It is important to address such behavior to maintain a safe and ethical environment in the store.Rate this question:
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- 4.
Before you can solve a conflict you must:
- A.
Think of solutions
- B.
Know what the conflict is
- C.
Go through the conflict resolution steps
- D.
Create a conflict analysis
Correct Answer
B. Know what the conflict isExplanation
In order to solve a conflict, it is essential to first understand what the conflict is. Without a clear understanding of the conflict, it would be difficult to identify the root cause and find appropriate solutions. Knowing what the conflict is helps in gaining insights into the different perspectives and interests of the parties involved, enabling effective communication and negotiation. It also allows for a more targeted and focused approach towards conflict resolution, increasing the likelihood of reaching a satisfactory outcome for all parties involved.Rate this question:
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- 5.
What is a "two weeks notice?"
- A.
A letter you give to your co-workers letting them know the two weeks you want off work for vacation
- B.
A typed letter given to your manager informing them of your last weeks with the company
- C.
A document expressing all your detailed background information, skills and education which must be read within 2 weeks
- D.
A notice given 2 weeks before you begin the job explaining your skills
Correct Answer
B. A typed letter given to your manager informing them of your last weeks with the companyExplanation
A "two weeks notice" refers to a typed letter that an employee gives to their manager to inform them about their intention to leave the company. This letter typically indicates that the employee will continue to work for two more weeks before their departure. It is a professional way to provide advance notice to the employer, allowing them time to find a replacement and make necessary arrangements for the transition.Rate this question:
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- 6.
The combined action of a group of people, who are working together to accomplish a common goal/task effectively & efficiently. (Incorrect spelling will mark the entire question as wrong)
Correct Answer
TeamworkExplanation
Teamwork refers to the collaborative effort of a group of individuals working together towards a shared objective or task in an efficient and effective manner. It emphasizes the importance of cooperation, communication, and coordination among team members to achieve common goals.Rate this question:
- 7.
We know that how we communicate is often just as important as what we are trying to say. Avoiding using slang in the workplace and remembering who our audience is when composing letters or documents is an example of understanding the skill of:
Correct Answer
Self representationExplanation
Understanding the skill of self-representation involves being aware of how we present ourselves to others and the impact our communication choices can have. In the workplace, using proper language and avoiding slang shows professionalism and respect for the audience. By considering our audience when composing letters or documents, we ensure that our message is clear and appropriate for the intended recipients. Overall, self-representation involves effectively communicating and portraying ourselves in a way that aligns with the expectations and needs of others.Rate this question:
- 8.
You must attend an important luncheon for work and dress appropriately. You should wear
- A.
Wear casual attire
- B.
Tuxedo
- C.
Slacks, blazer, blouse, loafers
- D.
Leather jacket and jeans
Correct Answer
C. Slacks, blazer, blouse, loafersExplanation
The answer "Slacks, blazer, blouse, loafers" is the most appropriate choice for attending an important luncheon for work. This attire is professional and formal, which is suitable for a business setting. Wearing a tuxedo would be too formal and may be considered overdressed for a luncheon. Casual attire, such as a leather jacket and jeans, would be too informal and may not give off a professional impression. Therefore, the combination of slacks, blazer, blouse, and loafers is the best option for dressing appropriately for the occasion.Rate this question:
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- 9.
The first step in problem solving is
- A.
Make a decision
- B.
Implement the solution
- C.
Identify the problem
- D.
Receiving feedback
Correct Answer
C. Identify the problemExplanation
The first step in problem solving is to identify the problem. This is because without knowing what the problem is, it is impossible to come up with an effective solution. By identifying the problem, one can then analyze and understand its causes and effects, which will guide the subsequent steps in the problem-solving process. Only after identifying the problem can one move on to making a decision, implementing the solution, and receiving feedback.Rate this question:
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- 10.
You and a coworker have to give an important presentation speech that if successful, could lead to promotion and a raise. Your coworker took the flash drive home to add some finishing touches to the PowerPoint and has now suddenly become ill with the flu. He is not going to be showing up for work today but your boss told you, you are still required to give the presentation, what is the best solution
- A.
Drive to the co-workers house to retrieve the USB drive
- B.
Call out work sick as well
- C.
Make a whole new presentation
- D.
Ask your partner to email you a copy
Correct Answer
D. Ask your partner to email you a copyExplanation
The best solution in this situation is to ask your partner to email you a copy of the presentation. This allows you to still have access to the necessary materials without having to physically retrieve the USB drive from your coworker's house or make a whole new presentation from scratch. Calling out sick would not be a professional solution as it could negatively impact your reputation, and making a whole new presentation would be time-consuming and may not be as effective as the original one. Asking for an email copy is the most efficient and practical solution in this scenario.Rate this question:
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- 11.
You finished your entire task for the day at work early. You have nothing left to do until 3:00pm (its only 11:30am.) You are the only one who finished early, everyone else is still working. Your boss always says you must be working at all times, and when you are finished to begin working on the task for the next day, except your boss did not leave the task for the next day posted. What can you do to ensure you are still working and doing what you are supposed to do?
- A.
Help a co-worker
- B.
Call your manager to ask what they want you to begin working on
- C.
Clean around the office, organize and make the workplace more efficient and manageable
- D.
All of the above
Correct Answer
D. All of the aboveExplanation
By choosing "All of the above," you are ensuring that you are still working and doing what you are supposed to do. Helping a co-worker is a productive use of your time and contributes to the overall success of the team. Calling your manager to ask for further instructions shows initiative and a willingness to take on additional tasks. Cleaning and organizing the office not only helps maintain a professional and efficient workspace but also demonstrates your commitment to maintaining a productive environment. By selecting all the options, you are actively finding ways to stay engaged and productive during the extra time you have.Rate this question:
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- 12.
____________is the ability to engage in reflective and independent thinking. (If you have spelling errors the answer will be marked wrong)
Correct Answer
Critical ThinkingExplanation
Critical thinking refers to the ability to analyze, evaluate, and interpret information in a logical and reflective manner. It involves questioning assumptions, considering different perspectives, and making informed judgments based on evidence and reasoning. Critical thinking enables individuals to think independently, objectively, and critically about complex issues, allowing them to make well-informed decisions and solve problems effectively.Rate this question:
- 13.
_____________the process of finding solutions to difficult or complex issues.
Correct Answer
problem solvingExplanation
Problem solving refers to the process of finding solutions to difficult or complex issues. It involves identifying the problem, analyzing it, generating possible solutions, evaluating those solutions, and implementing the most effective one. This skill is crucial in various aspects of life, including personal, professional, and academic settings. Problem solving requires critical thinking, creativity, and the ability to think outside the box. It helps individuals overcome challenges, make informed decisions, and achieve their goals.Rate this question:
- 14.
Diversity brings what to the workplace?
- A.
Different viewpoints
- B.
Broader range of service
- C.
Less Ignorance & more knowledgeable
- D.
All of the above
Correct Answer
D. All of the aboveExplanation
Diversity brings different viewpoints to the workplace, which can lead to more innovative and creative solutions to problems. It also brings a broader range of service as employees from different backgrounds and cultures can better understand and cater to the needs of a diverse customer base. Additionally, diversity leads to less ignorance and more knowledgeable employees, as they are exposed to different perspectives and experiences. Therefore, the correct answer is "All of the above".Rate this question:
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- 15.
An ad is posted online stating:Help needed! Looking for someone who can answers phone calls, file papers and market the business. Hourly pay. No Males. No Elderly (over age 50). No facial piercings. Health care covered and paid vacations. 804-222-2222 if interested.What is wrong with this ad? Choose the best answer
- A.
Discrimination is present
- B.
It doesn't specify the health care coverage plan
- C.
Pay amount is not posted
- D.
Company is not posted
Correct Answer
A. Discrimination is presentExplanation
The ad is discriminatory because it excludes males and elderly individuals, which is a form of gender and age discrimination. Discrimination in hiring practices is illegal and unethical.Rate this question:
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- 16.
You work as a server at a local restaurant. A customer orders a particular chicken dish as a dinner entrée and you realize you are all out of the dish once get back into the kitchen to inform the cook of the new order. What is the BEST way to creatively handle the situation and let the customer know?
- A.
After talking with the restaurant manager, offer a comparable entrée dish, a discount, and a formal apology.
- B.
Make sure the customer knows this will never happen again and later report it to the restaurant manager.
- C.
Bring out a similar meal without informing the customer
- D.
Have the manager let head corporate know they are out of that dish and need to order more
Correct Answer
A. After talking with the restaurant manager, offer a comparable entrée dish, a discount, and a formal apology.Explanation
The best way to handle the situation is to first communicate with the restaurant manager to discuss the issue. Then, offer the customer a comparable entrée dish as an alternative, along with a discount to compensate for the inconvenience caused. Additionally, it is important to provide a formal apology to the customer to show empathy and acknowledge the mistake. This approach demonstrates proactive problem-solving, customer service, and a commitment to resolving the issue satisfactorily.Rate this question:
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- 17.
Which sentence is grammatically correct?
- A.
I wrote an resume' for my new employer.
- B.
I filled out an application for Starbucks.
- C.
He don't want to come to work on time.
- D.
She be punctual everyday.
Correct Answer
B. I filled out an application for Starbucks.Explanation
The correct answer is "I filled out an application for Starbucks." This sentence is grammatically correct because it follows the standard subject-verb-object structure. The verb "filled out" agrees with the subject "I," and the article "an" is used correctly before the noun "application." Additionally, the preposition "for" is used appropriately to indicate the purpose of filling out the application.Rate this question:
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- 18.
You just mopped the floor. A co-worker comes into the office to clock out and slips on the wet floor. How could this slip have been prevented?
- A.
Walk slower
- B.
Use a wet-floor caution sign
- C.
Next time clock out for the co-worker
- D.
Don't mop so early
Correct Answer
B. Use a wet-floor caution signExplanation
The slip could have been prevented by using a wet-floor caution sign. This sign serves as a warning to others that the floor is wet and slippery, allowing them to proceed with caution and avoid accidents. By placing the sign near the wet area, the co-worker would have been aware of the potential hazard and taken necessary precautions to prevent slipping.Rate this question:
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- 19.
Jennifer is a hair stylist. It is required in the salon to always wear gloves when dealing with any type of chemicals (bleaching, perms, treatments, etc.) Jennifer has no gloves, since she was just doing haircuts and blow outs all morning. Jennifer receives a call for a a perm at 12:00pm. (Current time is 11:00am )What should she do?
- A.
Tell the client today won't work
- B.
Do the perm anyways
- C.
Purchase the necessary supplies needed out her own money
- D.
Give the client to someone else
Correct Answer
A. Tell the client today won't workExplanation
Jennifer should tell the client that today won't work because she does not have the necessary gloves to safely perform the perm. Wearing gloves is a requirement in the salon when dealing with chemicals, and since Jennifer does not have any gloves, it would be unsafe for her to proceed with the perm. It is important to prioritize the safety and well-being of both the stylist and the client in situations like this.Rate this question:
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Nov 14, 2023Quiz Edited by
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Nov 29, 2016Quiz Created by
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