Workplace Violence Final Exam
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- 1.
The security officer’s primary goal in a potentially violent situation is to defuse the situation
- A.
True
- B.
False
Correct Answer
A. TrueExplanation
In a potentially violent situation, the security officer's primary goal is to defuse the situation. This means that their main objective is to calm down the situation and prevent it from escalating further. By defusing the situation, the security officer aims to reduce the risk of harm to themselves, others involved, and the surrounding environment. They may use various techniques such as effective communication, de-escalation strategies, and conflict resolution skills to achieve this goal.Rate this question:
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- 2.
The presence of a security officer is usually not a deterrent to violence.
- A.
True
- B.
False
Correct Answer
B. FalseExplanation
The presence of a security officer can act as a deterrent to violence. The sight of a security officer can make potential offenders think twice before engaging in violent behavior, as they are aware that their actions are being monitored and there may be consequences. Additionally, security officers are trained to handle violent situations and can intervene quickly to prevent or minimize harm. Therefore, the statement that the presence of a security officer is usually not a deterrent to violence is false.Rate this question:
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- 3.
Most potentially violent incidents can be handled smoothly if everyone knows their role and performs their function properly.
- A.
True
- B.
False
Correct Answer
A. TrueExplanation
This statement suggests that when individuals are aware of their responsibilities and fulfill them effectively, it is likely that potentially violent incidents can be resolved without any significant issues. This implies that proper coordination and cooperation among all parties involved can contribute to a smooth handling of such situations.Rate this question:
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- 4.
In a majority of cases, a threat does lead to a violent act
- A.
True
- B.
False
Correct Answer
B. FalseExplanation
The given statement suggests that in most cases, a threat results in a violent act. However, the correct answer is False. This means that, contrary to the statement, a threat does not typically lead to a violent act. It is important to note that threats can sometimes escalate into violence, but this is not the case in the majority of situations. Many threats are empty or used as a means of intimidation without any actual intention of carrying out violence.Rate this question:
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- 5.
A recurring problem in threat management is what to do when someone is evaluated as dangerous, but has not committed any serious crime
- A.
True
- B.
False
Correct Answer
A. TrueExplanation
The statement is true because it highlights a common issue in threat management. When someone is evaluated as dangerous but has not yet committed a serious crime, it becomes challenging to determine the appropriate course of action. This situation raises ethical and legal concerns as authorities must balance the individual's rights with the need to protect public safety. It emphasizes the need for proactive measures and intervention strategies to address potential threats before they escalate into serious crimes.Rate this question:
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- 6.
Many times, a violent act is followed by a threat whether explicit or veiled.
- A.
True
- B.
False
Correct Answer
B. FalseExplanation
The statement suggests that a violent act is always followed by a threat, either explicit or veiled. However, this is not necessarily true. While it is possible for a threat to follow a violent act, it is not always the case. There can be instances where a violent act occurs without any subsequent threat. Therefore, the correct answer is false.Rate this question:
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- 7.
There is a test which can indicate whether an employee might become violent.
- A.
True
- B.
False
Correct Answer
B. FalseExplanation
The statement suggests that there is a test that can predict if an employee has the potential to become violent. However, there is no such test that can accurately predict human behavior, including violent tendencies. Therefore, the answer is false.Rate this question:
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- 8.
Prevention of workplace violence begins with careful planning.
- A.
True
- B.
False
Correct Answer
A. TrueExplanation
The statement suggests that in order to prevent workplace violence, careful planning is necessary. This implies that taking proactive measures and implementing strategies to identify and address potential risks and threats can help create a safer work environment. Therefore, the statement is true.Rate this question:
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- 9.
Workplace violence is now recognized as a specific category of violent crime that calls for distinct responses from employers, law enforcement and the community
- A.
True
- B.
False
Correct Answer
A. TrueExplanation
Workplace violence is indeed recognized as a specific category of violent crime that requires unique responses from employers, law enforcement, and the community. This recognition is crucial for addressing and preventing incidents of violence in the workplace. It emphasizes the need for employers to implement safety measures, law enforcement to respond effectively to such incidents, and the community to support efforts in creating a safe working environment. By acknowledging workplace violence as a distinct category, it enables targeted actions and strategies to protect employees and ensure a secure workplace environment.Rate this question:
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- 10.
Verbal interventions should not be based on the emotional/behavioral responses to a crisis.
- A.
True
- B.
False
Correct Answer
B. FalseExplanation
Verbal interventions should not be based solely on emotional/behavioral responses to a crisis. It is important to consider the individual's emotions and behaviors, but interventions should also take into account the underlying causes of the crisis and aim to address those issues. Relying solely on emotional/behavioral responses may not effectively resolve the crisis or provide long-term solutions. Therefore, the statement that verbal interventions should not be based on emotional/behavioral responses to a crisis is false.Rate this question:
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- 11.
Violent incidents between co-workers usually evolve over long periods of time and may result from any of the following situations. Which is very unlikely?
- A.
Husband and wife or boyfriend and girlfriend work for the same employer and their domestic problems spill over into the workplace
- B.
Two female office workers negotiate over who will get a new piece of office equipment to use at their own workstation
- C.
A long-simmering feud between co-workers develops into a physical confrontation
- D.
Two co-workers (male/female) become romantically involved resulting in a “lovers triangle” with another person
Correct Answer
B. Two female office workers negotiate over who will get a new piece of office equipment to use at their own workstationExplanation
The given answer is very unlikely because negotiating over office equipment does not typically lead to violent incidents between co-workers. While disagreements over resources can cause tension, it is unlikely to escalate to the point of physical confrontation. Violent incidents between co-workers usually stem from personal conflicts, such as domestic problems spilling over into the workplace, long-simmering feuds, or complicated romantic relationships.Rate this question:
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- 12.
There are four broad categories of workplace violence. Which of the below is not one of them?
- A.
Violent acts by criminals who have no other connection to the workplace, but enter to commit robbery or another crime
- B.
Violence directed at employees by customers, clients, patients, students, inmates, or others for whom an organization provides services.
- C.
Violence committed in the workplace by someone on the management staff of the facility
- D.
Violence against co-workers, supervisors, or managers by a present or former employee.
Correct Answer
C. Violence committed in the workplace by someone on the management staff of the facilityExplanation
The given answer correctly identifies "Violence committed in the workplace by someone on the management staff of the facility" as not one of the four broad categories of workplace violence. The other options provided in the question are all examples of workplace violence, such as violence by criminals, violence directed at employees by customers, and violence against co-workers by present or former employees. However, violence committed by someone on the management staff is not included in the given categories.Rate this question:
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- 13.
Suggested verbal interventions for someone who has high anxiety, is making verbal threats and is refusing to cooperate
- A.
How might we work this out?
- B.
I know you are upset but you cannot continue to behave this way
- C.
What is it that you are concerned about?
- D.
My name is _____________.
Correct Answer
B. I know you are upset but you cannot continue to behave this wayExplanation
This response acknowledges the person's emotions and demonstrates understanding, while also setting a clear boundary about their behavior. It shows empathy towards their feelings of being upset, but also emphasizes that their behavior is not acceptable. This approach aims to address the person's emotional state while also encouraging them to find a more cooperative and constructive way to express their concerns.Rate this question:
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- 14.
Which of the following observable behaviors may suggest possible victimization?
- A.
A tendency to remain isolated from co-workers
- B.
Tardiness or unexplained absences
- C.
Improvement in job performance
- D.
Both a and b
Correct Answer
D. Both a and bExplanation
Both a and b may suggest possible victimization because a tendency to remain isolated from co-workers can indicate a fear of interaction or avoidance due to harassment or bullying. Tardiness or unexplained absences can be a sign of stress or anxiety caused by victimization, as the individual may be trying to avoid the perpetrator or the hostile work environment. Improvement in job performance, on the other hand, is not necessarily indicative of victimization and may be unrelated to the issue at hand.Rate this question:
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- 15.
Domestic violence is a pattern of behavior in which one intimate partner uses _________________ to control the other partner.
- A.
Threats and intimidation
- B.
Benign neglect
- C.
Passive-aggressive behavior
- D.
Withholding of intimacy
Correct Answer
A. Threats and intimidationExplanation
Domestic violence is a form of abuse where one partner uses various tactics to exert control over the other partner. Threats and intimidation are common methods used in domestic violence to instill fear and manipulate the victim. This can include threats of physical harm, emotional abuse, or other forms of intimidation to maintain power and control in the relationship.Rate this question:
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- 16.
Which of the following are true regarding threat assessment:
- A.
The goal is to ignore the threat as long as possible before management needs to get involved.
- B.
Many threats will turn out to be just a harmless blowing off of steam and require nothing more than formal admonition to the employee.
- C.
There are extremely reliable ways to evaluate the seriousness of a threat so that only the serious ones need to preparations
- D.
Both b and c
Correct Answer
B. Many threats will turn out to be just a harmless blowing off of steam and require nothing more than formal admonition to the employee.Explanation
Threat assessment involves evaluating the seriousness of a threat. The correct answer states that many threats are harmless and only require a formal admonition to the employee. This implies that not all threats are serious and immediate action may not be necessary. It suggests that the goal of threat assessment is to determine the level of seriousness and respond accordingly, rather than ignoring the threat or assuming all threats require extensive preparations.Rate this question:
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- 17.
A good threat assessment will analyze the following:
- A.
The exact nature of the threat or threatening behavior
- B.
The unidentified target
- C.
The victim’s background, including criminal record, work history and past behavior on the job
- D.
None of the above
Correct Answer
A. The exact nature of the threat or threatening behaviorExplanation
A good threat assessment involves analyzing the exact nature of the threat or threatening behavior. This includes understanding the specific actions or behaviors that pose a threat and evaluating the severity or potential harm they may cause. By identifying the nature of the threat, security measures can be tailored to address the specific risks and mitigate potential harm. This analysis helps in developing effective strategies to prevent or respond to threats and ensure the safety of individuals or organizations.Rate this question:
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- 18.
The following factor contributes to negativity and stress in the workplace:
- A.
Great leadership style
- B.
Downsizing or reorganization
- C.
A state-of-the-art family-friendly benefits program
- D.
Both b and c
Correct Answer
B. Downsizing or reorganizationExplanation
Downsizing or reorganization can contribute to negativity and stress in the workplace because it often leads to job insecurity, increased workload for remaining employees, and a sense of uncertainty about the future. These changes can disrupt the stability and morale of the workforce, leading to increased stress levels and a negative work environment.Rate this question:
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- 19.
A component of a workplace violence prevention program is:
- A.
Inconsistent enforcement of behavioral standards
- B.
Absence of crisis response measures
- C.
Procedures for addressing threats and threatening behavior
- D.
None of the above
Correct Answer
C. Procedures for addressing threats and threatening behaviorExplanation
The correct answer is "Procedures for addressing threats and threatening behavior." This component is essential in a workplace violence prevention program as it provides guidelines and protocols for dealing with potential threats or acts of violence. Having established procedures helps ensure that incidents are addressed promptly and effectively, minimizing the risk to employees and maintaining a safe work environment.Rate this question:
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- 20.
In cases of violence directed toward employees by customers, clients, patients, students, inmates and any others for whom an organization provides services, the following facts are correct:
- A.
These cases usually involve assaults while workers are performing their normal tasks.
- B.
In some occupations, dealing with dangerous people is part of the job; and in some other occupations, violent reactions by a customer or client are unpredictable
- C.
Employees experiencing the largest number of assaults are those in healthcare occupations.
- D.
All of the above
Correct Answer
D. All of the aboveExplanation
The given correct answer, "All of the above," is justified because all of the statements mentioned in the question are true. The question states that cases of violence directed towards employees by customers, clients, patients, students, inmates, and others usually occur while workers are performing their normal tasks. It also mentions that dealing with dangerous people is part of the job in some occupations, while in others, violent reactions by a customer or client are unpredictable. Additionally, it states that employees in healthcare occupations experience the largest number of assaults. Therefore, all of these statements are correct.Rate this question:
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- 21.
When management is aware of an individual’s potential for violence and the individual is going to be disciplined, the security officers should be called early and a “game plan” developed in the event violence occurs. This plan should include all of the below except:
- A.
Does any one have handcuffs and should handcuffs be used?
- B.
Where should the officers standby out of sight so they can stay concealed and only reveal themselves if necessary?
- C.
Should security officers move to restrain the individual and where should he be taken if he/she is restrained?
- D.
Who is going to call the police and when should they be called?
Correct Answer
B. Where should the officers standby out of sight so they can stay concealed and only reveal themselves if necessary?Explanation
The question asks for an exception to the "game plan" that should be developed in the event of potential violence during disciplinary action. The other options listed are all elements that should be included in the plan, such as whether handcuffs should be used, where the officers should standby, whether to restrain the individual, and when to call the police. Therefore, the exception is "Where should the officers standby out of sight so they can stay concealed and only reveal themselves if necessary?"Rate this question:
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- 22.
Who will generally have the primary responsibility for initiating an emergency evacuation and contacting 911 emergency personnel?
- A.
The facility manager.
- B.
Whoever discovers the emergency situation
- C.
Security personnel
- D.
None of the above
Correct Answer
C. Security personnelExplanation
Security personnel will generally have the primary responsibility for initiating an emergency evacuation and contacting 911 emergency personnel. They are trained to handle emergency situations and have the necessary knowledge and skills to take immediate action in such cases. The facility manager may also play a role in emergency evacuation, but the primary responsibility lies with the security personnel. Whoever discovers the emergency situation may alert the security personnel or follow the emergency procedures in place, but they are not necessarily responsible for initiating the evacuation or contacting emergency personnel. Therefore, the correct answer is security personnel.Rate this question:
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- 23.
An appropriate verbal intervention for someone with mild anxiety and tension, defensiveness and mild physical arousal might include:
- A.
How can I help?
- B.
This is a serious situation right now so…..
- C.
Calm down and discuss the problem or we will escort you off the property
- D.
Either you calm down or we will help you control yourself
Correct Answer
A. How can I help?Explanation
The answer "How can I help?" is the most appropriate verbal intervention for someone with mild anxiety and tension, defensiveness, and mild physical arousal. This response shows empathy and a willingness to support the individual, creating a safe and non-judgmental environment for them to express their concerns and seek assistance. It acknowledges their distress and offers assistance without escalating the situation or making demands.Rate this question:
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- 24.
A particular concern when domestic and workplace violence intersect is the possibility that:
- A.
Legal and ethical questions are raised
- B.
The employer will fire the employee rather than deal with the situation
- C.
The victim will always end up being punished
- D.
Both a and b
Correct Answer
C. The victim will always end up being punishedExplanation
The correct answer is "Both a and b". When domestic and workplace violence intersect, legal and ethical questions are raised as it involves the violation of both personal and professional boundaries. Additionally, the employer may choose to fire the employee rather than dealing with the situation, which further victimizes the individual. Therefore, both the victim being punished and the employer's potential response are concerns in this scenario.Rate this question:
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- 25.
When an employer becomes aware that an employee is being stalked, harassed, threatened or abused and that the risk has come into the workplace, the employer should:
- A.
Evaluate the threat with the same procedures as any other violent threat
- B.
In most cases employers should not advise law enforcement of the circumstances
- C.
Everyone within the workplace should stay far away from the victim so that they will not be victims should a violent situation arise.
- D.
Employers should consult but not involve law enforcement in managing the threat and danger of violence in the workplace
Correct Answer
A. Evaluate the threat with the same procedures as any other violent threatExplanation
When an employer becomes aware of a situation where an employee is being stalked, harassed, threatened, or abused and the risk has entered the workplace, it is important for the employer to evaluate the threat using the same procedures as any other violent threat. This means assessing the seriousness of the situation, determining the potential harm that could occur, and taking appropriate steps to address and mitigate the risk. By treating the threat in the same manner as any other violent threat, the employer can ensure that they are taking the necessary actions to protect the safety and well-being of their employees.Rate this question:
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Mar 22, 2023Quiz Edited by
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Sep 18, 2012Quiz Created by
Enrico Sciaky