Types Of Hotels Quiz Questions

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  • 1/50 Questions

    When should unsafe conditions be corrected?

    • A. Immediately
    • B. After a manager has been informed and a work order created
    • C. Some time during that same day
    • D. As soon as is convenient
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About This Quiz

This quiz assesses knowledge on hotel operations, focusing on roles, departments, and management structures within the hospitality industry.

Types Of Hotels Quiz Questions - Quiz

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  • 2. 

    Who is the best judge of service quality?

    • A. staff members

    • B. managers

    • C. the person receiving the service

    • D. the owner of the service business

    Correct Answer
    A. C. the person receiving the service
    Explanation
    The person receiving the service is the best judge of service quality because they are directly experiencing and evaluating the service. They can provide valuable feedback based on their own expectations, needs, and satisfaction levels. Staff members and managers may have their own perspectives and biases, while the owner of the service business may have a vested interest in promoting their business. Therefore, the person receiving the service is the most objective and reliable judge of service quality.

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  • 3. 

     Which of the following types of hotels are most likely to employ a concierge?

    • A. world-class service hotels

    • B. first-class service hotels

    • C. mid-range service hotels

    • D. economy/limited service hotels

    Correct Answer
    A. A. world-class service hotels
    Explanation
    World-class service hotels are most likely to employ a concierge because they prioritize providing exceptional service to their guests. A concierge is a dedicated staff member who assists guests with various tasks such as making reservations, arranging transportation, and providing recommendations for local attractions. These luxury hotels aim to offer a personalized and high-quality experience to their guests, and having a concierge is an integral part of achieving that goal.

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  • 4. 

    Which of the following fabrics is a natural fabric?

    • A. cotton

    • B. acrylic

    • C. polyester

    • D. nylon

    Correct Answer
    A. A. cotton
    Explanation
    Cotton is a natural fabric because it is derived from the cotton plant. It is made from the fibers of the cotton plant, which are spun into threads and then woven or knitted into fabric. Cotton is a popular choice for clothing and other textile products because it is breathable, soft, and comfortable to wear. It is also biodegradable and environmentally friendly compared to synthetic fabrics like acrylic, polyester, and nylon, which are made from chemicals and petroleum-based materials.

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  • 5. 

    Which of the following is most likely to change if the general manager restructures the management team and changes reporting relationships among departments?

    • A. revenue centers

    • B. support centers

    • C. the organization chart

    • D. job specifications

    Correct Answer
    A. C. the organization chart
    Explanation
    If the general manager restructures the management team and changes reporting relationships among departments, it is most likely that the organization chart will change. The organization chart represents the hierarchical structure of the company, including the reporting relationships between departments and positions. Therefore, any changes in the reporting relationships will require an update to the organization chart to accurately reflect the new structure.

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  • 6. 

    Biondi, a guest at the hotel, calls the hotel operator, Rajad, and asks him whether she can place a call from the lobby and have it billed to her guest folio. What type of call should Rajad help Biondi make?

    • A. local call

    • B. collect call

    • C. billed-to-room call

    • D. premium-price call

    Correct Answer
    A. C. billed-to-room call
    Explanation
    Rajad should help Biondi make a billed-to-room call because she wants to place a call from the lobby and have it charged to her guest folio. This means that the cost of the call will be added to her hotel bill, rather than being paid for separately.

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  • 7. 

    During your shift, a fire alarm is triggered. Your property has had several false alarms recently and you suspect that this is another one. What should you do?

    • A. Continue with your regular duties unless a manager notifies you that there is a real emergency.

    • B. Treat it as the real thing until a manager or emergency personnel confirm that it’s a false alarm.

    • C. Fill out a maintenance request to have the fault smoke and fire detectors repaired.

    • D. Begin evacuating the property, but warn guests that the alarm might be a false one.

    Correct Answer
    A. B. Treat it as the real thing until a manager or emergency personnel confirm that it’s a false alarm.
    Explanation
    During a shift, if a fire alarm is triggered, it is important to treat it as a real emergency until a manager or emergency personnel confirm that it is a false alarm. This is necessary because the property has had several false alarms recently, and assuming it is another false alarm without proper confirmation could put lives and property at risk. It is better to err on the side of caution and take immediate action to ensure the safety of everyone until it is verified that there is no actual emergency.

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  • 8. 

    If the productivity standard at a 400-room hotel is 30 minutes to clean one guestroom, how many room attendant labor hours are needed to clean guestrooms when the hotel is at 80% occupancy?

    • A. 320 labor hours

    • B. 160 labor hours

    • C. 80 labor hours

    • D. 240 labor hours

    Correct Answer
    A. B. 160 labor hours
    Explanation
    At 80% occupancy, there would be 320 guestrooms to clean (400 rooms x 80%). Since the productivity standard is 30 minutes per room, it would take 30 minutes x 320 rooms = 9600 minutes to clean all the rooms. To convert this to labor hours, we divide by 60 (60 minutes in 1 hour), so 9600 minutes / 60 = 160 labor hours. Therefore, the correct answer is b. 160 labor hours.

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  • 9. 

    Guestrooms that room attendants generally clean first are:

    • A. check-outs.

    • B. due outs.

    • C. layovers.

    • D. stayovers.

    Correct Answer
    A. A. check-outs.
    Explanation
    The correct answer is a. check-outs. Check-outs are guestrooms that are vacated by guests and need to be cleaned before new guests can check-in. Room attendants generally clean check-out rooms first to ensure that they are ready for the next guests. Due outs refer to guests who are scheduled to check-out but have not yet done so. Layovers refer to guests who are staying in the hotel for a short period of time before continuing their journey. Stayovers refer to guests who are staying in the hotel for multiple nights.

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  • 10. 

    The Eight Stars Hotel is nearing full occupancy for the month of September. The reservations manager decides to shut out some types of reservations to reduce the amount of revenue lost to no-shows. What type of reservation is he most likely to eliminate?

    • A. advance deposit guaranteed reservation

    • B. travel agent guaranteed reservation

    • C. credit card guaranteed reservation

    • D. non-guaranteed reservation

    Correct Answer
    A. D. non-guaranteed reservation
    Explanation
    The reservations manager is looking to reduce the amount of revenue lost to no-shows. Non-guaranteed reservations are the most likely to result in no-shows, as they do not require any form of payment or guarantee. By eliminating non-guaranteed reservations, the hotel can ensure that all rooms are occupied and minimize the risk of lost revenue.

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  • 11. 

    A room’s status changes from occupied to on-change at the time of:

    • A. registration.

    • B. occupancy.

    • C. arrival.

    • D. check-out and settlement.

    Correct Answer
    A. D. check-out and settlement.
    Explanation
    The room's status changes from occupied to on-change at the time of check-out and settlement. This means that when a guest checks out of the room and completes the settlement process, the room's status is updated to on-change. This indicates that the room is no longer occupied by a guest and is now available for cleaning and preparation for the next guest.

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  • 12. 

    Which of the following areas of a hotel is a revenue center?

    • A. housekeeping department

    • B. human resources department

    • C. accounting department

    • D. front office department

    Correct Answer
    A. D. front office department
    Explanation
    The front office department in a hotel is considered a revenue center because it directly generates income for the hotel through activities such as room reservations, check-ins, and check-outs. This department is responsible for managing guest interactions, handling payments, and ensuring a smooth guest experience. By actively selling rooms and other hotel services, the front office department contributes to the overall revenue of the hotel.

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  • 13. 

    If a hotel or restaurant offers the same amount of capacity no matter how high the demand, it is following a __________ strategy.

    • A. static-demand

    • B. chased-market

    • C. level-capacity

    • D. customer-constrained

    Correct Answer
    A. C. level-capacity
    Explanation
    A hotel or restaurant that offers the same amount of capacity regardless of demand is following a level-capacity strategy. This means that they maintain a consistent level of resources and do not adjust their capacity based on fluctuations in demand. This approach can be beneficial in terms of operational efficiency and cost management, as it allows the establishment to maintain a steady flow of operations without the need for frequent adjustments or investments in additional capacity.

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  • 14. 

    Mr. and Mrs. Robert Bittner and their two daughters check in. They are assigned a poolside room with the rate of $200. There is a 10 percent lodging tax on room rates. After checking in, they have lunch in the restaurant and charge the check of $24 to their room. What is the net outstanding balance on their account during the audit that evening?

    • A. $244

    • B. $176

    • C. $224

    • D. $24

    Correct Answer
    A. A. $244
    Explanation
    The net outstanding balance on their account during the audit that evening would be the total amount of their room rate plus the lodging tax, minus the charge for lunch. The room rate is $200, and the lodging tax is 10% of the room rate, which is $20. So, the total amount for the room rate and lodging tax is $200 + $20 = $220. Since they charged the lunch check of $24 to their room, the net outstanding balance would be $220 + $24 = $244.

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  • 15. 

    Which of the following areas of a hotel is a support center?

    • A. hotel-operated gift shop

    • B. food and beverage department

    • C. housekeeping department

    • D. front office department

    Correct Answer
    A. C. housekeeping department
    Explanation
    The housekeeping department in a hotel is considered a support center because it provides essential services that support the overall operations of the hotel. This department is responsible for maintaining cleanliness and orderliness in guest rooms, public areas, and other hotel facilities. They also provide assistance to guests by fulfilling their requests for additional amenities or housekeeping services. While the hotel-operated gift shop, food and beverage department, and front office department are all important areas in a hotel, they are primarily revenue-generating departments rather than support centers.

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  • 16. 

    The most common method used to influence demand in the hotel industry is:

    • A. advertising.

    • B. availability.

    • C. price.

    • D. marketing.

    Correct Answer
    A. C. price.
    Explanation
    In the hotel industry, the most common method used to influence demand is through price. By adjusting the price of hotel rooms, hotels can attract or deter customers. Lowering prices can stimulate demand and attract more customers, while raising prices can reduce demand and attract more high-end customers. Price is a key factor that customers consider when choosing a hotel, so it is a powerful tool for influencing demand in the industry.

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  • 17. 

    Positions that are usually scheduled to work regardless of the occupancy level of the hotel are called:

    • A. shared staff positions.

    • B. fixed staff positions.

    • C. variable staff positions.

    • D. compressed staff positions.

    Correct Answer
    A. B. fixed staff positions.
    Explanation
    Fixed staff positions are positions that are scheduled to work regardless of the occupancy level of the hotel. These positions have set hours and are not dependent on the demand or workload of the hotel. They are typically full-time positions and provide stability and consistency in staffing levels. Shared staff positions, on the other hand, refer to positions that are shared among multiple departments or areas within the hotel. Variable staff positions are positions that vary in terms of hours and scheduling based on the occupancy level and demand of the hotel. Compressed staff positions refer to positions that have condensed or reduced hours.

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  • 18. 

    If the ladder is eight feet tall, the footing should be ________ feet away from the wall.

    • A. Two

    • B. Four

    • C. Eight

    • D. Sixteen

    Correct Answer
    A. A. Two
    Explanation
    The correct answer is a. Two. This is because the general rule for ladder safety is that for every four feet of ladder height, the base of the ladder should be one foot away from the wall. Therefore, for an eight-foot tall ladder, the footing should be two feet away from the wall.

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  • 19. 

    The owner/manager of the Dew Drop Inn has a great deal of flexibility in responding to changes in local market conditions but cannot afford broad advertising exposure and pays relatively high prices for supplies. The Dew Drop Inn should consider:

    • A. forming a hotel chain.

    • B. contracting with a management company.

    • C. joining a referral group.

    • D. becoming an independent property.

    Correct Answer
    A. C. joining a referral group.
    Explanation
    Joining a referral group would allow the owner/manager of the Dew Drop Inn to benefit from the network and resources of other similar businesses in the group. This can help them gain exposure and attract customers without the need for expensive advertising. Additionally, being part of a referral group may also provide access to better supply prices through group purchasing power. This option allows the owner/manager to maintain flexibility in responding to local market conditions while still benefiting from the advantages of being part of a larger network.

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  • 20. 

    The most common method of making a guaranteed reservation is by:

    • A. credit or debit card.

    • B. prepayment.

    • C. advance deposit.

    • D. travel agent.

    Correct Answer
    A. A. credit or debit card.
    Explanation
    The most common method of making a guaranteed reservation is by using a credit or debit card. This is because when a reservation is made with a credit or debit card, the hotel or establishment can guarantee the reservation and hold the room for the guest. The card is typically used to secure the reservation and may be charged in case of a no-show or cancellation. This method provides assurance to both the guest and the hotel that the reservation will be honored.

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  • 21. 

    When are room rates and taxes typically posted to guest folios?

    • A. as they check in

    • B. as they check out

    • C. at the end of the day

    • D. after the front office audit

    Correct Answer
    A. C. at the end of the day
    Explanation
    Room rates and taxes are typically posted to guest folios at the end of the day. This is because it allows the hotel to accurately calculate and record the charges incurred by each guest during their stay. Posting the charges at the end of the day ensures that any additional charges, such as room service or mini-bar expenses, are included in the final total. It also allows for any discounts or adjustments to be applied before the charges are posted.

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  • 22. 

    The extraction step in the wash process reduces the:

    • A. washing time.

    • B. drying time.

    • C. need for harsh bleach chemicals.

    • D. the cleaning power of detergents.

    Correct Answer
    A. B. drying time.
    Explanation
    The extraction step in the wash process refers to the process of removing excess water from the clothes after they have been washed. By extracting the water efficiently, the clothes are left with less moisture, which in turn reduces the time required for them to dry. Therefore, the correct answer is b. drying time.

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  • 23. 

    In a service business:

    • A. production and consumption are completely separate.

    • B. other customers are part of the service product.

    • C. services can be inspected for quality before they are “consumed” by customers.

    • D. customers never see the service “factory.”

    Correct Answer
    A. B. other customers are part of the service product.
    Explanation
    In a service business, other customers are part of the service product. This means that the interaction and experience between customers play a crucial role in the overall service provided. Unlike in a manufacturing business where production and consumption are separate, in a service business, the presence and behavior of other customers can significantly impact the quality and value of the service being offered. Therefore, understanding and managing the interactions between customers becomes essential for delivering a satisfactory service.

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  • 24. 

    Dion is assigning a room rate and room number to a family that will be staying at the hotel for one week. At what stage in the guest cycle is that family?

    • A. pre-arrival

    • B. arrival

    • C. occupancy

    • D. departure

    Correct Answer
    A. B. arrival
    Explanation
    The family is at the arrival stage in the guest cycle because they are just arriving at the hotel and are being assigned a room rate and room number by Dion. This stage occurs when guests first arrive at the hotel and begin the check-in process.

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  • 25. 

    The front office updates a room’s availability status and notifies the housekeeping department during which of the following stages of the guest cycle?

    • A. pre-arrival

    • B. arrival

    • C. occupancy

    • D. departure

    Correct Answer
    A. D. departure
    Explanation
    During the departure stage of the guest cycle, the front office updates a room's availability status and notifies the housekeeping department. This is because when a guest checks out, the room becomes vacant and needs to be cleaned and prepared for the next guest. Therefore, it is important for the front office to update the availability status of the room and inform the housekeeping department so that they can start the cleaning process.

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  • 26. 

    If the time available for guestroom cleaning during a work shift is 6 hours and 40 minutes and each room attendant is expected to clean 16 guestrooms per shift, the time it takes for one room attendant to clean one guestroom is:

    • A. 15 minutes.

    • B. 20 minutes.

    • C. 25 minutes.

    • D. 30 minutes.

    Correct Answer
    A. C. 25 minutes.
    Explanation
    Given that each room attendant is expected to clean 16 guestrooms per shift and the total time available for guestroom cleaning is 6 hours and 40 minutes, we can divide the total time by the number of guestrooms to find the time it takes for one room attendant to clean one guestroom.

    6 hours and 40 minutes is equal to 400 minutes.

    So, 400 minutes divided by 16 guestrooms equals 25 minutes per guestroom.

    Therefore, the correct answer is c. 25 minutes.

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  • 27. 

    Carpet fibers that have become twisted or crushed are experiencing:

    • A. pilling.

    • B. shedding.

    • C. wicking.

    • D. pile distortion.

    Correct Answer
    A. D. pile distortion.
    Explanation
    Carpet fibers that have become twisted or crushed are experiencing pile distortion. This refers to the change in the appearance and texture of the carpet due to compression, matting, or crushing of the fibers. Pile distortion can occur over time with regular foot traffic or heavy furniture, causing the carpet to lose its original shape and resilience. It can make the carpet look uneven, matted, or flattened in certain areas.

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  • 28. 

    The report that indicates which rooms are occupied and which guests are expected to check out the following day is called:

    • A. the registration record.

    • B. the occupancy report.

    • C. the housekeeping status report.

    • D. the room status discrepancy report.

    Correct Answer
    A. B. the occupancy report.
    Explanation
    The correct answer is b. the occupancy report. This report provides information about which rooms are currently occupied and also includes details about guests who are expected to check out the following day. It helps the hotel management keep track of room availability and plan for future reservations. The other options are not specific to this purpose.

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  • 29. 

    The standard rate for a particular room is typically called:

    • A. the AP rate.

    • B. the room rate.

    • C. the desk rate.

    • D. the rack rate.

    Correct Answer
    A. D. the rack rate.
    Explanation
    The standard rate for a particular room is typically called the rack rate. This term is commonly used in the hotel industry to refer to the standard price or rate at which a room is sold before any discounts or promotions are applied. The rack rate is often displayed on a rack or board in the hotel lobby, hence the name. It serves as a reference point for pricing and can vary depending on factors such as seasonality and demand.

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  • 30. 

    Electra receives a call from an operator asking her if she will accept the charges for a call being placed to her by her son, Cole. What type of call has Cole placed?

    • A. collect call

    • B. third-party call

    • C. person-to-person call

    • D. credit card call

    Correct Answer
    A. A. collect call
    Explanation
    Cole has placed a collect call because the operator is asking Electra if she will accept the charges for the call. A collect call is a type of call where the person receiving the call is responsible for paying the charges.

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  • 31. 

    Karl, a second-shift carpet cleaner at the Bay Pointe Resort, cut a finger while pouring a mildewcide solution into a wet vac. What document would the housekeeping manager check to see whether the accident posed a health hazard to Karl?

    • A. The OSHA HazComm Standard

    • B. The hotel’s Exposure Control Plan

    • C. Prior accident reports

    • D. The MSDS from the cleaning solution manufacturer

    Correct Answer
    A. D. The MSDS from the cleaning solution manufacturer
    Explanation
    The housekeeping manager would check the MSDS (Material Safety Data Sheet) from the cleaning solution manufacturer to see whether the accident posed a health hazard to Karl. The MSDS provides detailed information about the potential hazards of a chemical, including its composition, physical and chemical properties, health effects, and safety precautions. By reviewing the MSDS, the housekeeping manager can determine whether the cleaning solution contains any harmful substances that could pose a health risk to Karl after the accident.

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  • 32. 

    Which of the following is an unfavorable variance?

    • A. actual revenue exceeds budget

    • B. actual expenses exceed budget

    • C. budgeted expenses exceeds actual

    • D. none of the above

    Correct Answer
    A. B. actual expenses exceed budget
    Explanation
    An unfavorable variance refers to a situation where the actual result is worse than the budgeted or expected result. In this case, option b states that actual expenses exceed the budget, indicating that the company spent more than it had planned or anticipated. This is considered unfavorable because it can lead to financial difficulties and lower profitability for the company.

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  • 33. 

    Which of the following components of carpet construction is the part you see and walk on?

    • A. the carpet pad

    • B. the primary backing

    • C. the secondary backing

    • D. the carpet pile

    Correct Answer
    A. D. the carpet pile
    Explanation
    The carpet pile is the part of the carpet that you see and walk on. It refers to the surface of the carpet made up of individual fibers, which can be cut or looped. The pile is responsible for providing the desired texture, appearance, and comfort underfoot. It is the most visible and tactile component of carpet construction.

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  • 34. 

    If the productivity standard at a 200-room hotel is 30 minutes to clean one guestroom, how many room attendant labor hours are needed to clean guestrooms when the hotel is at 80% occupancy?

    • A. 160 labor hours

    • B. 40 labor hours

    • C. 80 labor hours

    • D. 64 labor hours

    Correct Answer
    A. C. 80 labor hours
    Explanation
    The productivity standard states that it takes 30 minutes to clean one guestroom. Therefore, to calculate the labor hours needed to clean guestrooms at 80% occupancy, we need to multiply the number of guestrooms by the time it takes to clean one guestroom. Since the hotel has 200 rooms and is at 80% occupancy, the number of guestrooms to be cleaned is 200 * 0.8 = 160. Multiplying this by the time it takes to clean one guestroom (30 minutes), we get 160 * 30 = 4800 minutes. To convert this to hours, we divide by 60, giving us 4800/60 = 80 labor hours. Therefore, the correct answer is c. 80 labor hours.

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  • 35. 

    Noah is stocking his cart at the beginning of the day. He has 12 rooms assigned to him for his entire shift. Each room requires 6 towels, 4 wash cloths, and 1 bath mat. How much will he need to stock his cart with?

    • A. 72 towels, 48 wash cloths, and 12 bath mats

    • B. 36 towels, 24 wash cloths, and 6 bath mats

    • C. 18 towels, 12 wash cloths, and 3 bath mats

    • D. cannot be determined from the information given

    Correct Answer
    A. B. 36 towels, 24 wash cloths, and 6 bath mats
    Explanation
    Noah has 12 rooms assigned to him for his entire shift. Each room requires 6 towels, 4 wash cloths, and 1 bath mat. To calculate the total number of towels, wash cloths, and bath mats he needs to stock his cart with, we multiply the number of each item required per room by the total number of rooms. So, 6 towels x 12 rooms = 72 towels, 4 wash cloths x 12 rooms = 48 wash cloths, and 1 bath mat x 12 rooms = 12 bath mats. Therefore, Noah needs to stock his cart with 36 towels, 24 wash cloths, and 6 bath mats.

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  • 36. 

    A public area cleaner accidentally overturned a bucket of water onto a meeting room floor. Which of the following carpet problems could result if the spill is not attended to promptly?

    • A. pile distortion

    • B. fading

    • C. wicking

    • D. pilling

    Correct Answer
    A. C. wicking
    Explanation
    If the spill is not attended to promptly, the water could seep into the carpet fibers and cause wicking. Wicking refers to the process where liquid travels upwards from the base of the carpet to the surface, bringing with it dirt and stains. This can result in visible discoloration and can be difficult to remove without professional cleaning. Pile distortion, fading, and pilling are not directly caused by water spills and would not be the expected outcome in this scenario.

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  • 37. 

    Who typically draws up room assignments from the room status report?

    • A. floor or shift supervisors

    • B. room attendants

    • C. front desk agents

    • D. general manager

    Correct Answer
    A. A. floor or shift supervisors
    Explanation
    Floor or shift supervisors typically draw up room assignments from the room status report. This is because they are responsible for overseeing the operations on a specific floor or shift and have the authority to assign rooms to the room attendants. Front desk agents may assist in the process by providing information about room availability, but the final decision and assignment are made by the supervisors. The general manager is not directly involved in the day-to-day room assignments and would delegate this task to the supervisors.

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  • 38. 

    The Downtown Business Hotel has an elaborate fitness room, and it markets the facility as a health club to local residents. Members of the health club are granted in-house charge privileges. Which of the following types of folios created by the guest accounting module of a hotel property management system would be used to post food and beverage charges incurred by health club members?

    • A. individual folio

    • B. master folio

    • C. non-guest folio

    • D. control folio

    Correct Answer
    A. C. non-guest folio
    Explanation
    The question states that the hotel markets its fitness room as a health club to local residents. These local residents are referred to as health club members. Since they are not actual guests staying at the hotel, their charges for food and beverage would be posted on a non-guest folio. This type of folio is specifically used to track charges incurred by individuals who are not registered guests of the hotel.

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  • 39. 

    Which of the following chemicals are used in the wash cycle of a laundry operation to reduce flatwork ironing, speed up extraction, and reduce drying time?

    • A. chlorine bleaches

    • B. oxygen bleaches

    • C. fabric softeners

    • D. alkalies

    Correct Answer
    A. C. fabric softeners
    Explanation
    Fabric softeners are used in the wash cycle of a laundry operation to reduce flatwork ironing, speed up extraction, and reduce drying time. They help to reduce wrinkles in the fabric, making it easier to iron or eliminating the need for ironing altogether. They also help to remove excess water from the fabric during the extraction process, which speeds up the drying time. Chlorine bleaches are used to remove stains and disinfect, oxygen bleaches are used to remove stains and brighten colors, and alkalies are used to remove grease and oil stains. None of these chemicals specifically address the issues of reducing flatwork ironing, speeding up extraction, and reducing drying time.

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  • 40. 

    Cordelia is a front office auditor for a commercial hotel. At what stage in the guest cycle does she most often operate?

    • A. pre-arrival

    • B. arrival

    • C. occupancy

    • D. departure

    Correct Answer
    A. C. occupancy
    Explanation
    Cordelia, as a front office auditor, operates most often during the occupancy stage of the guest cycle. This is the stage when guests have already arrived at the hotel and are staying in their rooms. As an auditor, Cordelia is responsible for ensuring the accuracy of guest accounts, handling any billing or payment issues, and providing assistance and support to guests during their stay. Therefore, her role is most active and crucial during the occupancy stage.

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  • 41. 

    Travel Dot Com is an Internet service that offers online members a chance to book reservations at hotels, airlines, car rental agencies, and restaurants. What type of service do they offer?

    • A. central reservation system

    • B. affiliate reservation network

    • C. intersell agency

    • D. global distribution system

    Correct Answer
    A. C. intersell agency
    Explanation
    Travel Dot Com offers an intersell agency service, which allows online members to book reservations at various establishments such as hotels, airlines, car rental agencies, and restaurants. This service acts as an intermediary between the members and the establishments, facilitating the booking process and providing a convenient platform for reservations.

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  • 42. 

    On May 1, a hotel has an inventory of 50 gallons of all-purpose cleaner. Every day during the month it issues 2 gallons to room attendants and public space cleaners. (May has 31 days.) On May 15 it purchases 130 more gallons. When the executive housekeeper does a physical inventory at the end of the month, she finds the hotel has 94 gallons. How does she record the inventory?

    • A. a loss of 118 gallons

    • B. a loss of 24 gallons

    • C. a loss of 55 gallons

    • D. ending inventory was what was estimated

    Correct Answer
    A. B. a loss of 24 gallons
    Explanation
    The executive housekeeper records a loss of 24 gallons because the hotel started with 50 gallons and issued 2 gallons every day for 31 days, resulting in a total of 62 gallons used. The hotel then purchased 130 more gallons, bringing the total to 182 gallons. However, when the physical inventory is done, only 94 gallons are found. Therefore, there is a loss of 24 gallons (182 - 94 = 88, and 88 - 62 = 24).

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  • 43. 

    Gwyneth is the executive housekeeper at the Holycoin Casino. She is preparing the annual order for one of the restaurant’s tablecloths. They currently have 900 on hand and the par stock level is 2,100. Vendor A—the one that Gwyneth has always used—offers a tablecloth at $10 each, with a life span laundering cost of $500. They can take 400 launderings before they start to look below standard. Vendor B has recently contacted Gwyneth and suggested that they switch to their brand. Their tablecloths are only $8 each. They have a life span laundering cost of $800 as they can take only 250 launderings before they start looking worn. What is the cost per use of the tablecloth offered by Vendor A?

    • A. $3.23

    • B. $1.28

    • C. $2.03

    • D. cannot be determined from the information given

    Correct Answer
    A. B. $1.28
    Explanation
    The cost per use of the tablecloth offered by Vendor A can be calculated by dividing the total cost of the tablecloth (which includes the initial cost and the laundering cost) by the number of launderings it can withstand before looking below standard. The total cost of the tablecloth from Vendor A is $10 + $500 = $510. The tablecloth can withstand 400 launderings. Therefore, the cost per use is $510/400 = $1.28.

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  • 44. 

    Which of the following usually sets the pace at which linens flow through the laundry process?

    • A. sorting

    • B. washing

    • C. extracting

    • D. folding

    Correct Answer
    A. D. folding
    Explanation
    Folding usually sets the pace at which linens flow through the laundry process. After linens are washed and dried, they need to be folded before they can be stored or used again. Folding is a time-consuming task that requires attention to detail and precision. The speed at which linens are folded can impact the overall efficiency of the laundry process, as it determines how quickly linens can be returned to circulation. Therefore, folding plays a crucial role in setting the pace at which linens flow through the laundry process.

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  • 45. 

    What type of message should front desk agents time stamp upon receipt?

    • A. phone messages

    • B. faxes

    • C. e-mails

    • D. all of the above

    Correct Answer
    A. A. phone messages
    Explanation
    Front desk agents should time stamp phone messages upon receipt. This is important for keeping track of when the message was received, which can be useful for various reasons such as ensuring timely responses and documenting communication. Time stamping faxes and emails may also be important, but the question specifically asks for the type of message that should be time stamped, and the correct answer is phone messages.

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  • 46. 

    The minimum quantity of all-purpose cleaner is 400 gallons. The hotel has a safety stock of 50 gallons. The vendor takes 5 days to deliver new orders. How much all purpose cleaner does the hotel likely use per day?

    • A. 35 gallons

    • B. 70 gallons

    • C. 90 gallons

    • D. 150 gallons

    Correct Answer
    A. B. 70 gallons
    Explanation
    The hotel has a minimum quantity of 400 gallons and a safety stock of 50 gallons. This means that the hotel needs to have at least 450 gallons of all-purpose cleaner at any given time. Since the vendor takes 5 days to deliver new orders, the hotel needs to have enough all-purpose cleaner to last for 5 days. Therefore, the hotel likely uses 70 gallons of all-purpose cleaner per day (450 gallons divided by 5 days).

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  • 47. 

    The hotel uses 500 bars of soap each day. The vendor takes two weeks to deliver. The safety stock level is 4,000 bars. What is the minimum quantity needed for soap bars?

    • A. 4,500

    • B. 6,500

    • C. 5,000

    • D. 11,000

    Correct Answer
    A. D. 11,000
    Explanation
    The hotel uses 500 bars of soap each day and the vendor takes two weeks to deliver. To ensure that there is enough stock to last until the next delivery, the hotel needs to have a safety stock level of 4,000 bars. Therefore, the minimum quantity needed for soap bars would be the sum of the daily usage and the safety stock level for the two-week period. This can be calculated as 500 bars per day x 14 days (two weeks) + 4,000 bars = 11,000 bars. Therefore, the correct answer is d. 11,000.

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  • 48. 

    Vladimir Druschev paid $300 for room and meals with a debit card while checking out of the hotel. What type of transaction was the $300?

    • A. previous balance

    • B. debit

    • C. credit

    • D. net outstanding balance

    Correct Answer
    A. C. credit
    Explanation
    The $300 transaction was a credit because Vladimir Druschev paid for his room and meals using a debit card. When a debit card is used, the money is deducted directly from the cardholder's bank account, which is considered a credit transaction.

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  • 49. 

    Housekeeping’s cleaning responsibilities are typically determined by:

    • A. the executive housekeeper.

    • B. the rooms division director.

    • C. the general manager.

    • D. the manager of operations.

    Correct Answer
    A. C. the general manager.
    Explanation
    The general manager is responsible for overseeing all aspects of the hotel, including housekeeping. They are in charge of setting the overall goals and strategies for the hotel, which includes determining the cleaning responsibilities for the housekeeping department. The general manager works closely with the executive housekeeper, rooms division director, and manager of operations to ensure that the cleaning responsibilities are aligned with the hotel's standards and objectives. Therefore, the correct answer is c. the general manager.

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Quiz Review Timeline (Updated): Jul 31, 2024 +

Our quizzes are rigorously reviewed, monitored and continuously updated by our expert board to maintain accuracy, relevance, and timeliness.

  • Current Version
  • Jul 31, 2024
    Quiz Edited by
    ProProfs Editorial Team
  • May 05, 2009
    Quiz Created by
    Aoht
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