Welcome and thank you for investing your time to improve your ability to deal with difficult situations and people effectively. We aim to make this course challenging, practical and fun. You will benefit by learning tips and techniques which will improve your communication and assertiveness skills, reduce stress and improve your effectiveness with colleagues and clients.
We’ve designed all of our courses to be both practical and easy to follow and have included topics that we feel will help you to learn quickly and easily.
To get the best out of this on-line training course please complete all of the topics but go through each one at the pace you feel comfortable with. You may decide to do it in one go or in stages. It’s all up to you. We have included lots of exercises and quizzes to get you thinking, planning and using the course information in the most practical way.
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