his is a practice CritiCall exam. The CritiCall test is a computer-based assessment of the skills necessary to become a 9-1-1 Operator.  Candidates complete the test seated at a computer and wear a headset and microphone.  Throughout the test, candidates will complete a wide variety of assessments meant to evaluate vital skill sets.  There are no 9-1-1 dispatch-specific questions.  This test evaluates general skills required by dispatcher candidates prior to their job training. 


Instructions:  Please use a computer or device with a full keyboard.  Answer all questions in UPPERCASE LETTERS with no punctuation where directed.  Do not pause or replay the recordings once started.  Ensure your volume is adequately turned up.  Be aware of the magnification ratio of your display.  Some maps and images are intentionally small to challenge candidates.  

This test is timed.  You have 75 minutes to complete the test.  

5 Sample Questions

Before we begin:     The multi-tasking questions on the CritiCall test are not organized into a section.  Instead, they abruptly pop up within other sections.  A screen will pop up and give you an emergency scenario.  You must select which of the four listed agencies should respond to each event. The determination of which agency to send should be based on CritiCall’s  “Decision-Making Rules.” The rules will be given to the candidate at the beginning of the test.  These rules are listed below:


Police:  The Police Department should be dispatched when someone is attempting or threatening to physically harm another person, or has actually physically harmed another person, or when a person causes or is in the process of causing harm to another person's property.

Fire:  The Fire Department should be dispatched when there are the immediate signs of a fire in progress (such as flames or smoke), when a fire alarm is sounded, or when a person who is trapped or confined needs to be rescued or released.

EMS:  Emergency Medical Service should be dispatched when there is an emergency medical condition requiring intervention by medically trained personnel.

Utility:  Public Utility should be dispatched when there is a problem associated with malfunctioning or broken public water systems, electric power systems (including, but not limited to, electrical power lines, streetlights, and traffic signals), natural gas systems used for home heating, or blocked sewer drainpipes


Question:  A child has pulled a fire alarm in a school. There are no immediate signs of fire.

  • A. Police
  • B. Fire
  • C. EMS
  • D. Utility

Select the clearest statement of facts from the sentences listed below:

  • A. Every dispatcher checks there own calls.
  • B. Every dispatcher checks they're own calls.
  • C. Every dispatcher checks their own calls.

Select the clearest statement of facts from the sentences listed below:

  • A. The ambulance had a mind of its own.
  • B. The ambulance had a mind of it's own.

Select the clearest statement of facts from the sentences listed below:

  • A. If your going to the store, can you pick up some supplies?
  • B. If you're going to the store, can you pick up some supplies?

Select the clearest statement of facts from the sentences listed below:

  • A. Operators generally preferred working at 0700 then starting at 1900.
  • B. Operators generally preferred working at 0700 than starting at 1900.

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